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em.down.the.rabbit.hole

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  1. Like
    em.down.the.rabbit.hole got a reaction from MamaShark in Cruise Planner Purchases on Cancelled Cruise   
    I filled out the forms for OBC at 125% and everytime Royal refunded, said there nothing on the account about 125% OBC, and said there's nothing they could do.  Kept saying they'd refunded the cancelled items, as if this was correct and sorted everything.  Across multiple cancelled cruises I'm out of pocket $100's.  I'm fuming as a lot of the time the new cruises don't give as good rates on planner items and I should have had extra $ to compensate for that.  So, truly out of pocket and sick and tired of Royal implying it's my problem as they have no record of the OBC request.
    My thoughts are that you are going to get nowhere fast with OBC...I feel sorry for you and everyone else Royal has messed about.
  2. Thanks
    em.down.the.rabbit.hole got a reaction from KristiZ in Double C&A Points ...   
    @SpeedNoodles if @Temeculaguy did an Anthem sailing in August I'm pretty sure that makes them British (or UK resident), due to Anthem being restricted sailings in UK.  We don't have a dedicated CAS number - we have to ring the customer service number 0344 493 4005 and then select the CAS option.
  3. Thanks
    em.down.the.rabbit.hole got a reaction from WAAAYTOOO in Double C&A Points ...   
    @SpeedNoodles if @Temeculaguy did an Anthem sailing in August I'm pretty sure that makes them British (or UK resident), due to Anthem being restricted sailings in UK.  We don't have a dedicated CAS number - we have to ring the customer service number 0344 493 4005 and then select the CAS option.
  4. Like
    em.down.the.rabbit.hole reacted to Allancy in Suite Question   
    Not sure such emails are sent on all ships. When we traveled on Jewel in July , GS cabin, we didn’t receive anything from the concierge before boarding. Booked again Oct 2.
  5. Like
    em.down.the.rabbit.hole got a reaction from IRMO12HD in The Key is for sale on my sailing   
    The key is back on all my upcoming cruises, the next is in 5 weeks on Jewel.  I'll keep an eye out to see if it runs and Report back (as it wasn't happening on Anthem a few weeks ago).
  6. Like
    em.down.the.rabbit.hole reacted to Scoular in European Winter Cruises   
    Unfortunately there are 3 Italian stops on Harmony, which would take us over 48 hours.

  7. Thanks
    em.down.the.rabbit.hole got a reaction from Baked Alaska in Onboard Credit - transfer / refund‽   
    How would the casino option work?
    Would I go get £1200 in chips from cashier, then immediately cash them in, and ask for it in cash?  Or can I get them to send cash back on my bank card?
  8. Like
    em.down.the.rabbit.hole reacted to Ray in European Winter Cruises   
    https://www.salute.gov.it/portale/nuovocoronavirus/dettaglioContenutiNuovoCoronavirus.jsp?lingua=english&id=5412&area=nuovoCoronavirus&menu=vuoto
     
    Italian government website has nothing that i can see about 36hr transit. Just says from the UK you have to isolate. 
  9. Thanks
    em.down.the.rabbit.hole reacted to smokeybandit in Onboard Credit - transfer / refund‽   
    Certain types of OBC can be transferred to a different cruise prior to the cruise (ie, OBC from a canceled or changed cruise moves to a new cruise), but I don't believe there's any way to transfer unused OBC from a past cruise to a new cruise
  10. Thanks
    em.down.the.rabbit.hole reacted to FionaMG in Onboard Credit - transfer / refund‽   
    As per the T&Cs, this OBC is non-refundable so it's a case of use it or lose it.
    Have you booked any pre-paid stuff such as gratuities, speciality dining, excursions etc? If so, consider cancelling them as that will generate actual refunds to your original form of payment. Even if it takes a few weeks you will eventually recoup that cash. The OBC, which should show up in your cruise planner, can then be used to repurchase the cancelled items. 
    On the last day of the cruise, if you still have any left, use it up in the shops to buy gifts for yourself or others (think early Christmas shopping).
  11. Thanks
    em.down.the.rabbit.hole reacted to ChessE4 in Onboard Credit - transfer / refund‽   
    There are different types of OBC, refundable and nonrefundable. Nonrefundable is lost at disembarkation if not used.  I usually spend my OBC, but I have learned the casino trick mentioned by others: Take an advance at the casino on your seapass card, pay the 5% commission or whatever it is, and pocket the cash (don't lose it gambling).
  12. Thanks
    em.down.the.rabbit.hole reacted to AshleyDillo in Onboard Credit - transfer / refund‽   
    You can ask them for cash to play the slots. They charge 5% at the cashier window. Or you can see if the slot machine will allow you to charge to your onboard account to add play. Then you get a redemption ticket and go to the machine that converts those to cash (if there is one) or you take it to the cashier window.  
    Or you get the chips and bet it all on black ??
  13. Like
    em.down.the.rabbit.hole got a reaction from Jill in Onboard Credit - transfer / refund‽   
    @Jill Ooooo hadn't thought about that - thx
  14. Like
    em.down.the.rabbit.hole got a reaction from ellcee in Reservation for Fitness Center?   
    I'm not long off Anthem and no reservations required for gym, just for classes (but plenty of spaces).  Not all classes were on the planner though, only found out about other spin classes through instructors in the gym.
    If in doubt, when you arrive in the embarkation terminal,  log into the app using ship WiFi and check out the gym (if reservations required it will highlight the reservation button).
    Oh and an additional tip - you can also do the e-muster in the terminal too whilst you're waiting to board.
  15. Like
    em.down.the.rabbit.hole got a reaction from AshleyDillo in The Key is for sale on my sailing   
    The key is back on all my upcoming cruises, the next is in 5 weeks on Jewel.  I'll keep an eye out to see if it runs and Report back (as it wasn't happening on Anthem a few weeks ago).
  16. Like
    em.down.the.rabbit.hole got a reaction from Pattycruise in Reservation for Fitness Center?   
    I'm not long off Anthem and no reservations required for gym, just for classes (but plenty of spaces).  Not all classes were on the planner though, only found out about other spin classes through instructors in the gym.
    If in doubt, when you arrive in the embarkation terminal,  log into the app using ship WiFi and check out the gym (if reservations required it will highlight the reservation button).
    Oh and an additional tip - you can also do the e-muster in the terminal too whilst you're waiting to board.
  17. Like
    em.down.the.rabbit.hole reacted to ptod in DBP question with a non-drinker   
    Does your wife get the Refreshment package or no package with your letter?
    My husband doesn't drink, but gets the Refreshment package.  I call Royal directly to book (can't buy mixed packages on the website).  I also call for any price drops that occur.
    I find the Crown & Anchor phone number is the best one to call for this kind of assistance.  I think this is still good information:
    Crown & Anchor Society Desk at 1800 754 500 Option 5. Hours of operation are Monday to Friday, 9.00am to 5.30pm.
  18. Haha
    em.down.the.rabbit.hole reacted to Aulayan in Onboard Credit - transfer / refund‽   
    Casino would be best since at this point its "Free money".  Or massive shopping trip in the Centrum?
  19. Like
    em.down.the.rabbit.hole reacted to Allancy in Onboard Credit - transfer / refund‽   
    We are on the same sailing date but not sure if we can help you in view of Covid restrictions ? Casino options may be more rewarding.
  20. Like
    em.down.the.rabbit.hole got a reaction from USCG Teacher in Reservation for Fitness Center?   
    I'm not long off Anthem and no reservations required for gym, just for classes (but plenty of spaces).  Not all classes were on the planner though, only found out about other spin classes through instructors in the gym.
    If in doubt, when you arrive in the embarkation terminal,  log into the app using ship WiFi and check out the gym (if reservations required it will highlight the reservation button).
    Oh and an additional tip - you can also do the e-muster in the terminal too whilst you're waiting to board.
  21. Thanks
    em.down.the.rabbit.hole got a reaction from Matt in Reservation for Fitness Center?   
    I'm not long off Anthem and no reservations required for gym, just for classes (but plenty of spaces).  Not all classes were on the planner though, only found out about other spin classes through instructors in the gym.
    If in doubt, when you arrive in the embarkation terminal,  log into the app using ship WiFi and check out the gym (if reservations required it will highlight the reservation button).
    Oh and an additional tip - you can also do the e-muster in the terminal too whilst you're waiting to board.
  22. Wow
    em.down.the.rabbit.hole got a reaction from WAAAYTOOO in Reservation for Fitness Center?   
    I'm not long off Anthem and no reservations required for gym, just for classes (but plenty of spaces).  Not all classes were on the planner though, only found out about other spin classes through instructors in the gym.
    If in doubt, when you arrive in the embarkation terminal,  log into the app using ship WiFi and check out the gym (if reservations required it will highlight the reservation button).
    Oh and an additional tip - you can also do the e-muster in the terminal too whilst you're waiting to board.
  23. Thanks
    em.down.the.rabbit.hole got a reaction from WAAAYTOOO in The Key is for sale on my sailing   
    The key is back on all my upcoming cruises, the next is in 5 weeks on Jewel.  I'll keep an eye out to see if it runs and Report back (as it wasn't happening on Anthem a few weeks ago).
  24. Like
    em.down.the.rabbit.hole got a reaction from BrianB in The Key is for sale on my sailing   
    The key is back on all my upcoming cruises, the next is in 5 weeks on Jewel.  I'll keep an eye out to see if it runs and Report back (as it wasn't happening on Anthem a few weeks ago).
  25. Like
    em.down.the.rabbit.hole got a reaction from bryresangel in Reservation for Fitness Center?   
    I'm not long off Anthem and no reservations required for gym, just for classes (but plenty of spaces).  Not all classes were on the planner though, only found out about other spin classes through instructors in the gym.
    If in doubt, when you arrive in the embarkation terminal,  log into the app using ship WiFi and check out the gym (if reservations required it will highlight the reservation button).
    Oh and an additional tip - you can also do the e-muster in the terminal too whilst you're waiting to board.
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