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TomBryant

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  18. How does Royal Caribbean deal with guest with food restrictions (I.e. colorestrol, diebetes, low sodium, etc.)? Is there a special menu provided in the MDR or speciality restaurants?

    in Royal Caribbean Dining

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    My DW is allergic to black and white pepper. They meet with us at check in and then before the meal. They showed her the menu for the next night and she could choose what she wanted.. They would prepare it. The service is better than at shore side restaurants. Contact them at   special_needs@rccl.com   

    Here is the letter they sent us:

    Allergies are handled daily on all sailings. We have advised our ship staff of Sara Bryant dietary/allergy needs. ( Allergy to all kinds of Pepper)
    Our galley has a separate preparation area away from the main production area to prepare meals for guests with allergies and to avoid cross-contamination of the meals.  Our Food and Beverage Staff attend recurring training programs regarding allergy protocols.
    During the booking process, we ask that the guest choose a set dining time versus My Time Dining. This will provide the guests with a dedicated serving staff for the cruise.
    Once the guest is onboard, we ask them to visit the dining room, introduce themselves and speak with the dining staff to advise of the Pepper allergy. The dining staff for their table will be advised.
    We are pleased to advise you Royal Caribbean offers Gluten Free meals as a standard offering on our menus in the main dining room.
    We offer lactose free, almond milk, soy milk, whole milk and skim milk onboard our ships.
    When guests eat in the buffet, please ask for a manager so they can arrange to get a meal from the galley. This will avoid any cross contamination that may occur at the buffet. 
    When eating in specialty restaurants or other food venues, it is important to advise our staff of the allergies.
    However, you are allowed to bring, non-perishable food items such as cookies, crackers, chips, energy bars, etc.  These items must not require refrigeration and be sealed in the original store bought containers.
    Best regards,
    Carlos Alvarez
    Access Advocate
     
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