My family of 4 went on our first cruise on the biggest cruise ship in the world. I hated all the tech, but I can't wait to go again

In:
12 Feb 2025

Royal Caribbean's Icon of the Seas has gotten so much praise as the new best cruise ship for families, that a lot of people are eager to give it a try.

Icon of the Seas at CocoCay

I've taken my family on Icon and absolutely loved it.  In fact, it's my new favorite ship and I'll be back onboard for spring break.

A reddit user posted their thoughts on Icon, outlining exactly what they liked, didn't like, and tips for best enjoying this ship for anyone else going on.

Getting outside perspectives is a great way to learn about different ways a ship stands out, as well as get feedback on what worked and didn't work.

Here's the critiques and thoughts Ten_Horn_Sign shared about his recent Icon of the Seas sailing from last week.

Icon is well put together

Cabin on Icon of the Seas

Icon of the Seas is the biggest cruise ship in the world, and some people might think they'd never know where to go on a ship like that.

But Ten_Horn_Sign found the ship easy to navigate and the ideas incorporated into the ship design were fantastic, "the boat is super easy to navigate, there are ample plugs in the room for charging stuff, there is plenty of storage in the room for suitcases and clothes."

They pointed out was "lots of hand wringing" about how to maximize an inside cabin, but they didn't think it applied necessarily to rooms on Icon.

Everything flows well on Icon

Icon of the Seas

Something else Royal Caribbean seemingly got right with Icon was the logistics of the ship.

"The ability of the cruise line to move people is really quite amazing," they wrote.

"On embarkation day we showed up at 1, strolled through the port with 0 lines, walked right onto the ship, and went straight to our cabin."

Freedom-Terminal-A-Miami

While some advocated they should arrive earlier than their assigned time, Ten_Horn_Sign felt rolling in at 1pm allowed for an effortless check-in and embarkation process.

"But boarding the ship at ports of call, going through security, moving luggage etc - this industry seems to have logistics nailed down. Shocked at how efficient they are, really amazed."

"The greatest customer service I've ever experienced"

Another thing that stood out about Icon was how good the crew members were in the Main Dining Room at dinner.

Specifically, it was the personalized service that stood out and how much they went above and beyond to cater to their family.

  • On day one we went to the main dining room and our travel companion asked to order a cocktail, which they don't serve in the MDR. On day two when we were seated, they'd placed a cocktail menu there for him.
  • One of the kids really liked a specific variety of the buns in the bread basket; at the kids' end of the table, they filled the basket with that specific bun.
  • One of the kids just wanted mashed potatoes for dinner (not on the menu) - no problem, we will get you mashed potatoes

Ten_Horn_Sign summed it up, "the personalized service was like nothing I've ever experienced and was really truly memorable."

What it was like going to the medical facility

Medical center sign

One of the kids had to go to Icon's medical facility.

Every cruise ship has a doctor, nurses, and medical bay onboard to handle minor issues. 

After their kid had an allergic reaction, the medical staff took care of the child and gave him steroids and antihistamines and made a follow up check up to see and re-dose the steroids.

The cost for the visit was $264.

Unfortunately, the same kid had to go back again for a second visit after accidentally slicing his toe on the cabin door.

"They cleaned it with a disinfectant and bandaged it, and the ship's safety officer contacted us to file a report, so I gather they take this quite seriously. I don't think I was charged for this, as injuries on the ship are treated for free (as they should be)."

Crew worked hard on ship upkeep

The Pearl

Something else Ten_Horn_Sign was impressed by on Icon of the Seas was how hard the crew worked to keep this new ship looking brand new.

"I saw with my own eyes workers on their knees scrubbing stains out of carpets, or using tiny paintbrushes to touch up scuffed or scratched walls. I watched them disinfect and hose down the Surfside grill. I watched them remove the ice cream machines from the Sprinkles cubicles and clean behind them."

"They deep clean daily and it shows."

Shows were amazing

Effectors on Icon

Royal Caribbean's wheelhouse has traditionally been entertainment, and the shows on Icon did not disappoint.

" Why does nobody ever talk about Effectors? The story was childish but man, the show is great - synchronized drones? Lasers? That effect where Pixel is duplicating herself with copies appearing behind the moving screen? This show was GREAT!"

"We also saw Adam Kario. If you'd tried to get me to pay to see a juggler I'd have rolled my eyes. But that would be my loss - his show was brilliant and funny and the kids and I both loved it."

Too much technology

Icon of the Seas in CocoCay

Onto the the things Ten_Horn_Sign didn't enjoy about Icon, starting with the tech onboard.

"Too much technology, too poorly implemented," is how they described it.

One issue they had was with touchless buttons to open doors, which was problematic with kids in public bathrooms.  

"I understand, post-Covid, why touchless everything sounds good. But honestly, the touchless systems on this ship are downright irritating."

They also were frustrated by the Wowbands onboard, where one kid's band didn't work at all on the arcades, even after two visits to customer service and one replacement bracelet. 

"Cabin door sensors are terrible"

Icon of the Seas cabin number

Ten_Horn_Sign claims their stateroom door key worked "10% of the time".

"I don't mean that I was locked out, but I would scan my card and get "red" 9 times out of ten before finally being granted access to my room."

Hard to find quiet areas

Shore excursion area on Icon

Another complaint was there weren't many quiet spaces, lamenting the lack of a library.

Royal Caribbean experimented on Icon with no library on Icon. In general, however, their issue was finding areas to chill.

"A chill lounge would be nice."

Issue with spa billing

Spa room on Icon of the Seas

One other problem on Icon related to how they were billed for a spa treatment.

My wife and our cruise companion both went to the spa and both had the same treatments. Our cruise companion had won a $50 spa voucher on the ship. "Somehow" the same treatments resulted in a $70 bill for my wife and a $100 bill for our companion. 

So beware that if you think you've got a voucher for something discounted, the ship may just jack up the base charge to avoid giving you much at all.

Icon of the Seas tips and tricks

Aft of Icon of the Seas

To round out their review, Ten_Horn_Sign shared some quick tips for anyone cruising on Icon of the Seas.

  • There's a black plastic tab on the shower temperature lever you have to depress that lets you go hotter than the child-safe limit.
  • Buy champagne by the glass, not the bottle.
  • You can control the cabin's light, temperature, and even television with the Royal Caribbean app.
  • Surfside restaurant serves a typical "American" breakfast without the lines of the Windjammer.
  • Refreshment package is a waste for kids: "In hindsight, strongly wish I'd passed on the drink package; I'd have saved a few hundred bucks and had the exact same experience."

Be sure to check out our own list of ways to master your time on Icon of the Seas.

Golden Retriever has been living on a Royal Caribbean cruise ship for a year and it's been pure joy

In:
31 Jan 2025

This adorable dog has been living on the world's largest cruise ship ever since Icon of the Seas launched one year ago.

Royal Caribbean awarded Rover the coveted title of “Chief Dog Officer” aboard Icon of the Seas. Joining the ship at just six months old, the golden retriever puppy has been living onboard ever since. As one of the most beloved residents on Icon of the Seas, Rover has a very important role: to bring happiness, joy, and love to all guests and crew members onboard.

Icon of the Seas, the biggest ship in the world, accommodates up to 7,600 passengers and 2,350 crew members - keeping Rover quite busy! Of course, Rover does not have free rein onboard the vessel. She is meticulously cared for by her handler, Alison Hubble. 

Known as Rover’s Chief of Staff, Hubble's only job is caring, training, and handling Rover aboard the ship. The dynamic duo meets many guests both onboard and ashore, as Rover is able to explore some ports of call while living aboard Icon of the Seas.

Rover Promenade

Even still, having a dog live on a cruise ship is unprecedented. According to USA Today, Royal Caribbean first consulted with animal welfare experts at the American Humane Society before bringing her on the ship. This helped ensure Rover is safe, comfortable, and happy onboard Icon of the Seas.

Royal Caribbean even designed a special cabin onboard for Rover and Alison to live together comfortably. The spacious stateroom includes a built-in crate to maintain Rover's safety. Toys and fluffy beds are available around the cabin for Rover to play and nap - what a sweet life!

In a recent video on social media, Royal Caribbean shared a glimpse into Rover’s busy life on Icon of the Seas, including how she continues to capture the hearts of passengers and crew members alike.

First, Rover shares her favorite spot onboard the world’s largest cruise ship

In her exclusive interview on social media, Rover first shares that her favorite place to hang out onboard Icon of the Seas is Central Park. 

Throughout the clips, Rover can be seen sniffing the many different real plants and trees located in Central Park. Dogs have a strong sense of smell, so Rover likely appreciates discovering the real-life greenery in Central Park and taking in the fresh air.

In her day-in-the-life video, Rover shares, “Central Park is my favorite spot. I call it ‘Central Bark.' I love sniffing all the trees, plants, and fresh air. I get to wag hello to everyone as they walk - and relax in the shade!”

Central Park has become a guest favorite and is a standout venue on Royal Caribbean's biggest cruise ships. Originally debuting on Oasis-class vessels, Icon of the Seas also features the serene neighborhood. Renowned for its open-air design, Central Park is considered one of the most innovative spaces on Royal Caribbean’s biggest cruise ships.

To keep the plants alive aboard the vessel, Central Park utilizes a sophisticated irrigation and fertilization system to keep the foliage green and lusciously beautiful. For Rover, this offers many exciting opportunities for new smells and lots of sniffing!

Next, the Chief Dog Officer explains some of her key duties while living on Icon of the Seas

Embracing their vision of creating the ultimate family vacation, Royal Caribbean saw the perfect opportunity to introduce a family dog to live at sea.

Having a dog live full-time onboard a cruise ship was an unprecedented move by Royal Caribbean; however, the marketing strategy was extremely well received. Rover has become synonymous with Icon of the Seas, as many passengers eagerly look for her presence.

In her interview, Rover explains, “It’s literally my job to bring positive vibes, have tons of fun, and make people smile!”

Guests are welcome - and encouraged - to playfully pet and interact with Rover during their vacation. She will never turn down a quick belly rub from happy guests onboard! Both passengers and crew find great joy in her furry presence - and Rover takes her job very seriously. 

Rover is also known for playing fetch and exercising around the ship in venues that aren’t in use, including the helipad! With busy days onboard, Rover tries to spend time with both guests and crew members to keep everyone in high spirits. However, Rover often won’t be seen in crowded areas or food areas for her well-being. 

Rover also has exclusive access to the ship’s bridge, where she loves to take naps!

All that playing and exploring can be quite tiring, especially for Rover! The friendly pup has a busy schedule of socializing and napping between interactions. In particular, Rover shares how she loves to take naps while visiting the captain on the ship's bridge. 

“Being Chief Dog Officer means I get to hang out on the bridge with the captain. I usually rest up on my bed in there - taking lots of naps with wag-worthy views,” explains Rover.

The captain can be seen giving Rover lots of love and attention in the clips, playfully petting her, and tossing the ball. Not many pups get to play fetch with sweeping views of the ocean. Rover is even allowed to sit in the most important seat on the ship: the captain’s chair!

Even better, it appears Rover has her own cozy napping spot on the bridge, complete with a big, fluffy pink bed. The wooden dog house is another example of Royal Caribbean’s commitment to Rover’s comfort and safety on Icon of the Seas, even on the ship’s bridge.

With so much love and attention, Rover loves making everyone happy onboard Icon of the Seas

Royal Caribbean made it clear that Rover is not a service dog, meaning she does not complete tasks for disability purposes. Instead, Rover’s only job onboard is to bring love, joy, and happiness to everyone onboard Icon of the Seas.

During Rover’s interview, she was asked what she loves most about being Icon of the Seas’ Chief Dog Officer. She replied, “Paws down, it’s the crew. I love how happy everyone is to see me. I get so many pets and love when they’re around. It’s a dream come true!”

During cruises, Rover is available for meet-and-greets with fellow passengers. She also takes her training sessions seriously, often followed by some well-deserved playtime around the ship.

As Royal Caribbean hoped, Rover is one of the most beloved attractions on Icon of the Seas. Many guests will wait several days for the opportunity to meet her - and some even bring gifts to share with Rover.

Fortunately, Rover isn’t limited to the cruise ship—she gets to explore some ports of call as well!

Even with an atypical life for a dog, Rover has plenty of opportunities to explore the world. She can often be seen running around Royal Caribbean’s private island, Perfect Day at CocoCay. Because this private destination is owned and operated by the cruise line, Rover is allowed to explore and play around the island.  Supposedly, Rover also has permission to go ashore in Miami, Florida - which is Icon of the Seas’ homeport.

During her interview, Rover was asked about her favorite activity on the island. She replied, “I love hitting the beach to run, swim, and roll around in the sand. Phew! Playing fetch is the best. My Chief of Staff throws the ball so far and I get to show everyone how fast I am.”

Rover’s handler shared that she absolutely loves running on the beach at CocoCay and highlighted her impressive swimming skills. For Rover, this is her special day of the week to let loose, run around, and burn off all her energy.

In the clip, Rover is seen enthusiastically playing fetch with her handler on the sandy beach of CocoCay. She is also seen playing in the sand, rolling around, and jumping in the water. After all that playtime in the sun and sand, Rover says she needs to clean off back in her cabin.

Rover explains, “Then, I cool off with a fresh bath before snuggling up for a well-deserved snooze on the ship.” Once she's all clean, Rover's handler says she always needs a nap after playing so much. 

Rover also shared a glimpse into her training schedule while onboard

Like any good canine, Rover loves to earn treats by perfecting her skillset. Along with her handler, Rover keeps busy with training while she’s not out and about on the ship. Rover says her favorite rewards include beef treats, which she earns while practicing some of her newest tricks with her Chief of Staff.

Each day consists of training for Rover, typically in the morning. After morning potty breaks, Rover enjoys playtime and training time to ensure she is up-to-date on her skills. Royal Caribbean needs to keep Rover well-behaved so she continues to be obedient while interacting with passengers and crew members.

In addition, maintaining Rover’s calm disposition is important, as she interacts with many children. This heightens the importance of Rover’s obedience, as she looks to her handler for instructions and commands in these situations.

“I love my yummy beef training treats. I earn them when I’m practicing new skills or keeping old ones sharp. I can do all kinds of commands - and I’m working on really cool tricks, like spinning, rolling over, and cleaning up my toys after I play,” says Rover. In the clip, Rover shows off some of her best tricks for the audience, including the impressive task of cleaning up toys!

Rover also encourages guests to wave to her when they see her onboard, as this is one of her latest skills. Rover exclaims, “If you see me around, give me a wave and I might wave back!”

Of course, Rover can’t wait to meet her new friend, Sailor, on the upcoming Star of the Seas

Although Rover was the first dog to live at sea for Royal Caribbean, she will soon have a new friend joining her. With the August 2025 debut of Star of the Seas - the latest Icon Class ship - Rover will be joined by a new pup, Sailor.

At the end of the interview, Rover shares how she can’t wait to meet her new friend later this year when the ship debuts. Rover states, “I’m super excited to meet my new friend! Sailor will be the Chief Dog Officer on Star of the Seas.”

Read more: Royal Caribbean will have a dog that lives on Star of the Seas

13 things Royal Caribbean has learned about Icon of the Seas in its first year that cruisers should know

In:
30 Jan 2025

It's been one year since the biggest cruise ship in the world debuted and changed everything about cruising.

Icon of the Seas at night

Icon of the Seas celebrated her one year anniversary, and it's the perfect opportunity for Royal Caribbean to take stock of what worked and what stood out on this ship.

Icon caught the attention of just about everyone. Her immense size and equally impressive new features showed off all the hard work that was put into a cruise ship that was designed from the keel up with all new ideas.

During a webinar, Jennifer Goswami, Director, Product Development for Royal Caribbean, shared the best things about Icon, and even a few ideas that will make it onto Icon's sister ship that will launch later this year.

Ms. Goswami was a key member of the team that designed Icon of the Seas, and she's spent a lot of time interviewing passengers to get a better sense of what's worked.

Biggest wins so far on Icon of the Seas

Pearl Cafe on Icon of the Seas

In thinking about what Royal Caribbean looks at from concept to finish, one big success with Icon has been its ability to provide views of the ocean.

A complaint on the Oasis Class ships is that it's very inward facing, and Royal Caribbean wanted Icon to be different.

"What we love about Icon really is the the ability for our guests to feel connected to the ocean. That was the number one thing that came in through our research that guests wanted to feel connected to the ocean," Ms. Goswami said.

Icon of the Seas Royal Bay Pool

That means more windows to the ocean on the Royal Promenade, as well as adding more pools to the ship.

She also said the addition of the Empire Supper Club resonated with passengers, "We thought we loved dinner and a show, but what about dinner with the show?".

Hot spots on Icon of the Seas

Aquadome Overlook

One thing Royal Caribbean has discovered in the year since the ship's debut, is certain areas definitely have become popular with passengers and they've seen more people gravitating towards these areas.

She pointed out they designed the ship to appeal to everyone for different reasons, and that spreads people out, "some people want Thrill Island, some people want chill [in] Hideaway. Some people want to spend the day in the Royal Promenade at Pearl Cafe."

She also pointed out it can depend on the time of day, "Overlook is a very calm place during the day, but the AquaDome is exciting at night, so Icon really is what you want to make of it."

What would you change on Icon

Aerial of Icon

When asked what she would change, Ms. Goswami didn't have something she'd want to change on Icon, but thinks there are ways to make it even better on the subsequent Icon Class ships to come.

Royal Caribbean will launch the second Icon Class ship, Star of the Seas, later this year and there are orders for at least two more ships beyond that.

"I'm not sure that I want to change anything on Icon, but I want to make sure that everyone has that same wow feeling of their first time on Icon on every other ship that comes out in the class."

"So you will continue to see an evolution of different venues, different concepts, different ideas throughout the rest of the Icon class, but not because we want to change it, because we want to bring you more."

Dining venues biggest hits

aquadome-icon-7

Icon of the Seas has a lot of dining choices, but which ones stand out the most?

Ms. Goswami thinks the complimentary food changes on Icon have been a tremendous success, "We did a lot of work around the complimentary dining space for icon, so AquaDome Market has been a home run for us, really kind of giving the option to explore different kinds of foods."

She mentioned 4 specific restaurants as the ones that she thinks guests love

  • AquaDome Market
  • Pearl Cafe
  • Izumi Teppanyaki
  • Empire Supper Club

Lessons learned from Ultimate Family Townhouse

Ultimate Family Townhouse

One interesting anecdote from the webinar was Royal Caribbean's Product Development team has regular meetings with the Royal Genies on Icon of the Seas to internalize guest feedback.

"I actually have a weekly call with the Genies. Every week they share incredible feedback across the Star Class suites, but also across the entire ship," she shared.

Ultimate Family Townhouse

One specific piece of feedback that has resulted in a change on Star of the Seas is the over-the-top family suite, known as the Ultimate Family Townhouse.

Genies said the kids were basically sleeping everywhere in the room, not just in the beds, "we started to think maybe they're crowded. "

"What you'll see on Star is that we've been able to adjust the configuration of the sleeping floor, deck eight, a little bit more to give everybody a little bit more space."

Ultimate Family Townhouse kids bedroom

There are also tweaks to some of the design features within the suite.

What changes are being made to Surfside on Star of the Seas?

urfside Neighborhood

Royal Caribbean quickly discovered that the family-centric neighborhood onboard was being utlized by older kids too.

"We thought that Surfside would be for families six and younger," Ms. Goswami explained. "However, what we're seeing is that it's about kids ten and under, which is great."

Icon of the Seas surfside neighborhood

As a result, Surfside on Star of the Seas will be altered to appeal to older kids too.

  • More features added to Splashaway Bay
  • Completely redesigned the Playscape to make it taller and in certain areas, more challenging, for 7 to 10 year olds
  • Adventure Ocean redesign

Another big change is the teen space because of feedback, "one of the things that I think surprised us the most was they asked for less technology. They wanted things that are more like Playmakers, like pool tables and foosball," she explained.

She thinks it's because teens want opportunities to interact without having to formally introduce themselves, "that's very human, you want to just connect with people doing an activity. So we will start to see a lot of changes in the teen space there as well."

The best change on Icon

Destination elevators on Icon of the Seas

When asked what was the biggest risk and biggest success, Ms. Goswami did not hesitate to say it was the destination elevators.

Instead of pressing a button to wait for an elevator, guests push a button for which floor they want to go to and are assigned an elevator.

"There's been nothing but positive feedback from destination elevators on Icon and getting places faster."

Changes to the Pearl

Pearl

You can also expect the focal point of the ship to get better on Star of the Seas.

The Pearl is a giant piece of art in the middle of the Royal Promenade and the first thing you'll see when you get onboard.

According to Goswami, the Pearl ranked as the second highest rated impressive feature on the ship behind only the AquaDome.

The Pearl

"We weren't fully able to calculate how much light penetration would come through The Pearl. So we are saying for Star, The Pearl is getting pearlier. We are making it so much more light inside. We're adding more audio."

She hinted we can expect The Pearl to get more updates on each new Icon Class ship.

Everyone loves Rover

Rover Promenade

An undeniable success on Icon has been the introduction of the family dog onboard.

Rover is a Golden Retriever that lives on Icon of the Seas, and is a kind of mascot for the ship.

"Rover is truly the biggest hit on icon and it is something," Ms. Goswami shared.

Rover

"We wanted to humanize Icon beyond what we could deliver from an infrastructure perspective. And in walks Rover and everything changes."

There will be another dog that lives on Star of the Seas, named Sailor, and the puppy is expected to be born within the next two weeks.

Star of the Seas progress report

Star of the Seas under construction

Ms. Goswami shared a few more updates on Star of the Seas as we prepare for the ship's launch in August.

  • AquaDome Market will have a few new fresh stalls
  • New concept in Supper Club with Chicago theme
  • Back to the Future: The Musical

Star of the Seas is 85% complete from a construction perspective.

Construction photos

"Within the next two next two weeks, our start up crews will start to arrive in Finland, where she is being built, and really start to operationalize this ship. We are doing final inspections so it is only a matter of time. Star is almost there."

Feedback on infinite balcony

Infinite veranda area in the Spacious Infinite Central Park Balcony Cabin on Icon of the Seas

One big change Royal Caribbean made to Icon of the Seas was the addition of the infinite balcony cabin, which has been a bit controversial among passengers.

According to Ms. Goswami, her team has interviewed passengers on Icon throughout the duration of the cruise, and their opinion changes as the cruise goes on.

"Some guests tell us on day one, oh, we wish we had a balcony, but every family has told us almost everyone that by day three they are never going back to a balcony."

She thinks that extra space you get with the infinite balcony has won them over in the end.

Multiple teen spots?

Teens area on Wonder of the Seas

One additional piece of feedback Royal Caribbean has gotten is giving teens a giant dedicated space isn't necessarily what teens want.

"Teens told us told us they don't love having a large, dedicated space. They want a space to meet up, and then they want to roam around the entire ship."

"So we are really thinking through, do we have more than one spot or what that looks like?"

Jen's favorite venue on Icon

Bubbles

Ms. Goswami rounded out the webinar with what is her favorite place on Icon of the Seas.

She quickly pointed out Bubbles, the walk-up champagne window in Central Park.

"What is more fun than walking up to a window and getting champagne?" she joked.

She also really loves the Crown's Edge attraction because it's a genuinely intense offering.

I spent $7,800 for a seven-night cruise on Icon of the Seas. Here's what everything cost, from $700 airfare to $1,000 in onboard expenses

In:
12 Dec 2024

Sailing on the inaugural cruise of the largest ship in the world has a premium price tag. After all, to be one of the first people to sail on a brand-new ship comes at a big price.

How much it cost to sail on Icon of the Seas

From the initial cost of the cabin, plus airfare, many rideshares, a hotel, and onboard purchases, this once-in-a-lifetime trip came out to be almost $8,000.

Read more: I took the inaugural cruise on Royal Caribbean's newest ship

Here’s what everything cost during my seven-night Eastern Caribbean & Perfect Day cruise on Icon of the Seas, as well as how much I spent to get to and from Miami, Florida.

The price of my Spacious Infinite Central Park View Balcony cabin was $5,179.62

Spacious Infinite Central Park Balcony Cabin on Icon of the Seas

I booked a cabin on Icon of the Seas as soon as bookings became available for the ship.

I chose a Spacious Infinite Central Park View Balcony on deck 10, midship. This cabin cost $5,179.62 for two people, including pre-paid gratuities. Of course, this was the largest expense during my inaugural trip.

Spacious Infinite Central Park Balcony Cabin king bed on Icon of the Seas

Icon of the Seas is the first ship in the Royal Caribbean International fleet to have infinite verandas, so that was the main reason why I selected this type of cabin. For research purposes, I wanted to see if an infinite balcony cabin was different from a traditional balcony cabin, and after sailing on Icon, I definitely think they are.

Infinite veranda area in the Spacious Infinite Central Park Balcony Cabin on Icon of the Seas

While I liked being able to open and close the veranda, I much prefer to have an actual balcony where I can fully step outside. The veranda did allow me to get some fresh air, but it just wasn't the same as a regular balcony.

I had several onboard purchases during my week on Icon, and this totaled $1,014.17

Icon of the Seas docked at CocoCay

When you go on a cruise, you can choose to not spend anything extra. It is possible to not spend an additional dime on cruise add-ons, but while on Icon of the Seas, I made a number of onboard purchases.

Before the cruise, I purchased Wi-Fi for one device. This was $23.99 per day, or $167.93 for seven days. If I had purchased the Wi-Fi more in advance, I probably could've gotten a better deal. While onboard, I thought that the Wi-Fi was quick; I had no problems streaming videos or posting on social media.

The Pearl on Icon of the Seas

I splurged on two specialty dining experiences while on Icon: Dinner at Giovanni’s Italian Kitchen and dinner at the new Empire Supper Club.

Since I am a Diamond Plus cruiser, I was able to utilize my BOGO offer when I dined at Giovanni’s on the first night of the cruise. The total for my meal was $37.44, and it was well worth it!

Carbonara at Giovannis on Icon of the Seas

On the second night, I dined at Royal Caribbean's most expensive restaurant, Empire Supper Club. This meal was pre-paid and cost $200. This is the most expensive restaurant in the Royal Caribbean fleet.

Icon of the Seas Empire Supper Club trio

During this formal dinner, I enjoyed four appetizers, a main course, three desserts, six cocktails, and other starters and palate cleansers not listed on the menu. Throughout the meal, the American Standards Trio played jazz music which was lovely to listen to while I was eating my many courses.

Icon of the Seas Empire Supper Club chocolate beehive

Read more: I dined at Royal Caribbean’s most expensive restaurant: I didn't expect to like it as much as I did

After attending the Ladies Pamper Party on the second day of the cruise, I decided to treat myself to a massage at the Vitality Spa. Because I attended the party, I got $50 off a Swedish massage (along with other “mini” massages that focused on my arms, shoulders, etc.) that was originally $210. Again because I am a Diamond Plus cruiser, I also got a complimentary add-on spa treatment, so I opted for a foot exfoliation. In total, the massage cost $188.80. This included a service charge of $39.80.

Spa room on Icon of the Seas

Another brand-new experience I wanted to try was renting one of the daybeds at The Hideaway, the adults-only area onboard Icon of the Seas. Before the cruise, I purchased a daybed for a sea day, and this cost $350. The cost is an all-day rental and can hold a maximum of four people.

The Hideaway on Icon of the Seas daybeds include towels, water, and champagne

The cost does fluctuate depending on when you buy the rental and whether you choose a sea day or port day (port days are cheaper). 

My sister collects Starbucks mugs from around the world, so I bought the exclusive Icon of the Seas mug for her, which cost $20.

Starbucks mugs on Icon of the Seas

My last expense was tips for various crew members, including my cabin steward, and this totaled around $50

I went on one excursion to St. John for $85

Trunk Bay at St. John

During the seven-night cruise, we visited St. Kitts, St. Thomas, and Perfect Day at CocoCay. While docked in St. Thomas, I decided to purchase an excursion to St. John. This excursion was called “St. John On Your Own.”

This excursion cost $50 and covered the cost of a ferry that took me between St. Thomas and St. John. The two islands are close, so the ferry ride was fairly quick and took around 20-30 minutes.

We were docked in St. Thomas from 7 a.m. to 1:30 p.m., so everyone on the excursion had to meet at the Royal Theater at 7:30 a.m. and get on the ferry around 8 a.m. By the time we got off the ferry in St. John, found a taxi to the beach, and then had to allocate time to get back to the ship, we were at the beach for only an hour and a half.

Trunk Bay at St. John

Once the ferry arrived in St. John, I took a taxi to Trunk Bay. The taxi ride cost $20 roundtrip, including a tip. Upon arrival to Trunk Bay, I had to pay a $5 admission fee. I also wanted a beach chair, and this cost $10.

The beach was stunning and the water was a perfect temperature. I loved this short beach getaway. I wish we had more time docked in St. Thomas so I could've stayed at Trunk Bay longer!

Getting to and from my cruise

Let’s just say it was quite an ordeal for me to get to Miami!

I originally spent $638.21 on airfare, but ended up spending $715.62 because of winter weather delays and rebooking flights so I could make my cruise.

Flying to Fort Lauderdale appeared to be the cheapest option for my Miami cruise. I booked United flights for $578.21, plus $60 roundtrip for a checked bag, totaling $638.21.

Allegiant airplane

However, my journey didn’t go as planned. On a chilly January morning, after boarding, the captain announced a delay due to a frozen fuel tank, causing a six-hour wait. I missed both my original and backup connections through Denver and couldn’t retrieve my checked bag from the plane.

With limited options, I booked a last-minute direct flight on Allegiant to Fort Lauderdale for $416.02. Though Allegiant is known for low fares, the last-minute booking was costly, and I had to travel without my luggage.

Brightline train car

Once I finally made it to Miami, I stayed with family before the inaugural cruise, so I took the Brightline train for $168.

The Brightline Smart fare (the cheapest option) was $59 each way; this included a carry-on and my backpack as my personal item. I had my 50-pound bag too, so I had to pay $25 each way to get that checked. 

Seats on the Brightline train

I took the Brightline back to Miami so I could stay in a hotel the night before my cruise. This was $260.73

It is highly encouraged to get to your embarkation city the day before your cruise just in case of travel delays or cancelations. Because of this, I arrived back in Miami on January 26, the day before the inaugural sailing of Icon of the Seas.

While there are lots of hotel options in Miami, I chose Courtyard Miami Airport. This hotel is perfect for those flying in and out of the Miami International Airport because of its close location. I chose this hotel because it was the cheapest option for me: $260.73. This price included my dinner, which was $17.78.

I had to use many rideshares throughout my trip, and this totaled $405.84

Whenever I had to get somewhere like the airport, hotel, train station, or cruise port, I used the rideshare Lyft.

The rides that cost the most were the ones from the Orlando train station to my family’s house and vice versa. Each of these rides cost $90, including a tip, since it was a nearly 50-mile drive.

Another costly trip was going from the Fort Lauderdale-Hollywood International Airport to Miami and vice versa. Both of these trips cost between $50 and $60, including a tip, and were 27 miles of driving. I still prefer to fly in and out of the Fort Lauderdale airport over the Miami International Airport, even though the ride is 30-40 minutes between the two cities.

The rides within Miami (like from the hotel to the cruise port or the train station to the hotel) were close and only cost around $20 each way. 

The total Icon of the Seas price for the inaugural cruise was $7,828.98

Angie at The Hideaway on Icon of the Seas

I knew that my trip on Icon of the Seas would cost a lot, but I didn't think the price would be almost $8,000!

The largest expense was the cost of the cabin at $5,180, and when looking at prices throughout the year and into 2025, it appears that I got a decent price. For example, looking at the same itinerary in the same cabin for January 2025, my Infinite Central Park cabin would cost $7,360 - more than $2,000 more!

Icon of the Seas infinite balcony cabin

There were many times when I could’ve saved money, like saying no to specialty restaurants, Wi-Fi, or the spa treatment. But, these cruise add-ons made my trip more enjoyable.

Angie selfie with Icon of the Seas

I really liked a lot of the free entertainment onboard Icon of the Seas, including The Wizard of Oz, the ice skating show, Starburst, and the diving show, Aqua Action! I also took advantage of the many free dining options, like AquaDome Market and Park Café, for most of my meals which I thought were delicious.

Overall, I had a blast onboard the maiden voyage of Icon of the Seas. I can now say that I was one of the first people to sail on the world's largest cruise ship! It was an experience I will never forget.

I went on a cruise with my baby and used the babysitting service multiple times. It was the best thing ever for parents

In:
15 Nov 2024

Cruises have a unique appeal when it comes to vacationing with little ones. 

Icon Nicole Baby 33

There’s no packing and unpacking between destinations, plenty of activities for all ages, and, crucially, opportunities for parents to have some alone time. Unlike other vacations that can feel like nonstop parenting marathons, a family-friendly cruise like those offered by Royal Caribbean allows parents to unwind and recharge.

Royal Caribbean markets itself as the ultimate family-friendly cruise line, and it’s easy to see why. If you’re looking for a more adult-centered experience, there are other cruise lines to explore. But for families, especially those with babies, Royal Caribbean’s setup is ideal. 

Our 7-night sailing on Icon of the Seas was my baby’s first cruise and my first time navigating a vacation with a child in tow. Thankfully, the ship’s thoughtful amenities and the Adventure Ocean program helped make the experience unforgettable.

Adventure Ocean: A game-changer for parents

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Over my years of cruising, I’ve come to know and love most of what Royal Caribbean has to offer, but this trip brought me into new territory as I explored their renowned youth program: Adventure Ocean. Specifically designed for families, this program offers activities and babysitting services for children aged 6 months to 12 years, with age-appropriate groupings to ensure every child has a fun experience.

Adventure Ocean’s Royal Babies & Tots (or Adventure Ocean Babies on the Icon of the Seas) is designed for children from 6 months to 36 months. It includes activities and playtime that keep little ones engaged, allowing parents to enjoy some time to themselves. 

For older kids, there are even more options: Aquanauts (ages 3-5), Explorers (ages 6-8), and Voyagers (ages 9-12), each with spaces and programs geared to their interests.

What to love about Adventure Ocean

Icon Adventure Ocean Sign

Adventure Ocean is a fan favorite among families, and it’s easy to see why. It’s not uncommon to hear that parents often find that their children prefer spending time here over accompanying them around the ship. 

Between the vibrant play spaces and the expertly crafted activities, it’s no wonder kids beg to return. From black-light puppet shows to bedtime stories under the stars in Surfside, the programs are entertaining and enriching, making Adventure Ocean a true win-win for parents and children alike.

During our cruise, there were endless activities for kids, including a haunted house experience just for little ones and themed play sessions. These features set Adventure Ocean apart, showcasing Royal Caribbean’s dedication to creating a memorable family-friendly experience.

Babysitting services

Icon AO Babies sign

For parents of babies, one of the most valuable services is the Adventure Ocean Babies program, available on select Royal Caribbean ships. 

While there is a small hourly fee—$6 per hour until 6 p.m. and $8 per hour from 6 p.m. to 1 a.m.—it’s an affordable rate compared to the cost of babysitters on land. Where I live, babysitting can cost upwards of $20 an hour, so this onboard service felt like an amazing deal.

Reservations are required for the baby program due to the need for a safe ratio of caregivers to children. On our sailing, the Icon of the Seas’ baby and toddler room could accommodate ten children during sea days and eight on port days, with multiple staff members in the room at all times. Knowing my baby was in good hands with qualified staff made it easy to relax and enjoy some much-needed time for myself.

Registration for Adventure Ocean Babies

Icon Adventure Babies Registration

One of the best tips I received was to go directly to Adventure Ocean for registration as soon as we boarded. It’s a small but important step, as registration ensures your little one is on the list for the program and avoids any last-minute hiccups. Additionally, for the Adventure Ocean Babies program, early registration lets you book time slots before they fill up.

After completing the mandatory muster drill, we went straight to the Adventure Ocean area. There were no lines, and we were greeted by a friendly staff member who walked us through the registration process on a tablet. 

The form allowed us to share essential information about our daughter’s eating and sleeping habits, as well as any special needs. We also designated who in our party was allowed to check her out of the program.

Icon Adventure Babies Dect Phone Rules

One helpful feature we received during registration was a DECT phone. This phone allowed the staff to reach us anytime while we were on the ship, which brought tremendous peace of mind. 

However, it’s worth noting that this phone only works on board, so we were unavailable if we took a shore excursion. We signed an agreement acknowledging a replacement fee if the phone was lost or damaged, ranging from $25 to $300 depending on the condition.

Booking time slots

Icon Adventure Babies Time Slots

Once we completed registration, we were ready to book our initial time slots. Initially, families are limited to reserving six hours at a time, with the option to check back after Day 3 to see if additional hours are available. 

Knowing in advance when we wanted baby-free time was helpful, and we used the Cruise Planner to map out activities. This way, we maximized our experience and secured the care slots we needed.

An added bonus we learned about was nursery access for families booked on Royal Caribbean excursions during port days. This option allows parents to use the service even when nursery capacity is limited. 

Honduras

By reserving spots specifically for families on Royal Caribbean excursions, Royal Caribbean ensures parents can enjoy these special activities without concern for their little ones’ care. While we briefly considered booking a nursery slot on a port day to take an excursion that involved bus transportation (which we wouldn’t do without a car seat), we ultimately decided against it.

Still, this option is fantastic for families with older kids, especially since many excursions have a minimum age limit of around 4 years old. I was surprised that even beach breaks, which seem ideal for small children, were often restricted by age requirements. 

Knowing that parents of toddlers can still enjoy these excursions without worry, thanks to the nursery, is a big plus for families looking to make the most of their trip.

Exploring Adventure Ocean

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After completing registration and chatting with the friendly nursery staff, we took a quick tour of Adventure Ocean. The spaces designed for older kids were impressive; it was easy to see why children would love spending time there. 

Because no children were currently present in the nursery, we were allowed to take pictures—something we couldn’t do otherwise, and we appreciated the thoughtfulness behind that policy.

I wasn’t sure what to expect from the Adventure Ocean Babies room, but I was genuinely pleased with what we found. Right as we entered, a half-wall partition with a door separated the main nursery area from the entrance. This setup kept the space safe and clean by preventing people from walking through unnecessarily. The partitioned area allowed us to handle drop-off and pick-up procedures while still being able to see clearly into the main room.

Icon Adventure Babies Room

For added safety, the door leading into the room is locked and can only be opened by staff members from the inside. The room was spacious, clean, and thoughtfully arranged with features for little ones’ enjoyment and comfort. A large playmat in the center, surrounded by toys and a rocking chair, was designed for play and comfort. 

To one side, there was a small table for toddlers, along with a row of lockers for storing any items brought from our stateroom. The bathroom was designed specifically for small children, with pint-sized toilets that even the youngest could use.

Beyond another half-wall, we discovered a quiet area with cribs and a changing station. This part of the room was kept dim, with a low-level sound machine playing softly for children who needed to nap during their stay. It was clear that a lot of thought went into making the space as functional and cozy as possible.

Toy lending bags

Icon Toy Lending Bag

One surprise we discovered was the availability of toy lending bags through Adventure Ocean. These bags, available to families with young children, are filled with age-appropriate toys, books, and activities to keep little ones entertained in the cabin or around the ship. It’s an excellent option for parents who don’t want to pack a ton of toys but still want their child to have engaging activities on board.

We picked up a toy bag on the first day, and it included a variety of fun, safe, and clean items like a light-up piano, rattles, squeaky toys, and more—all of which kept our daughter happily occupied during downtime in the cabin. 

Each bag is carefully curated by age group, so parents can feel confident that the toys are suitable and safe. These are not only free to borrow, but you can exchange the bag for a new one as often as you like, so there’s always something fresh and exciting for your child.

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This service really added a special touch to our family cruise, and it’s a great example of how Royal Caribbean has thought through the details to make traveling with young kids easier. The toy lending bags allowed us to pack lighter and still have all the entertainment essentials we needed for a relaxing family vacation.

Our first reservation: smooth sailing on a sea day

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Our first nursery reservation was scheduled for the second day of the cruise, a full day at sea. We had reserved the 9 a.m. to 11 a.m. slot, hoping to experience the record-breaking water park—something we couldn’t fully enjoy with our baby in tow. We arrived a few minutes early, just in case there was a line.

The check-in process was quick and straightforward, which put us at ease. The staff verified our reservation times and then asked to see our SeaPass card for scanning. 

They provided a small label with our baby’s name, stateroom number, and reservation time, which we were instructed to place on her back. Next, they inquired about her last feeding and diaper change and whether she would need to be fed or put down for a nap while in the nursery.

Icon Water Slides

Parents can leave a prepared bottle or bring formula in pre-portioned containers to be mixed as needed for bottle-fed babies. 

If bottles aren’t labeled, staff will mark them with tape and your child’s name to ensure they’re only used by your baby. Parents are also asked to provide diapers, wipes, and other essentials, such as a favorite toy or pacifier. We even had the option to leave our stroller with them, making it easy to enjoy the water park without extra baggage.

The check-in process took under five minutes, and then we were off. Since our baby attends daycare during the week, she was comfortable in the nursery environment, which resembled our daycare’s setup back home. Thanks to the time change we had experienced the night before, her nap schedule aligned perfectly with our reservation.

Icon Dect Phone

One of the conveniences of Royal Caribbean’s nursery is the DECT phone system, which allows parents to stay connected without interrupting their activities. 

Between each water slide ride and exploration of the ship, we made a point to check the phone for missed calls, which gave us great peace of mind. Knowing we could be reached immediately made it easier to relax and enjoy our time together.

When our two-hour session at the water park was over, we made our way back to Adventure Ocean. By then, the nursery was busier, and another family was checking their child in. We learned that the nursery only allows one family in the room at a time, which keeps the space from getting crowded and adds an extra layer of safety for the children.

Icon Aft CocoCay_0

The pickup process was just as smooth as check-in. After scanning our SeaPass card to confirm we were authorized to pick up our baby, the staff shared a quick overview of her time there. They noticed she loved the bouncer chair and spent a good part of the session happily playing. 

When she began showing sleepy cues, as noted in our registration, they laid her down in one of the cribs, where she napped. This attention to detail and personalized care reassured us that she was in excellent hands.

Since she was still sleeping, they allowed one of us to go into the room to get her. They quickly buzzed me in, and I was able to pick her up from the crib to try to preserve the nap. We really appreciated this, as anyone who has dealt with a sleeping baby knows that waking them early can end badly.

Icon Adventure Babies Diapers

After starting off with a positive experience, we were able to breathe a sigh of relief. Even though our daughter is used to childcare, you never know how they may react in a new environment, and with this room having a larger age range than our home daycare, we weren’t sure if that would impact anything.

Following experiences

Crown's Edge

Since the next day was Day 3 and we were feeling confident, we called them in the morning to see if there were any extra time slots available. We were in luck! While they didn’t tell us exactly how much time was available, they asked what hours we were looking for. We reserved a dinner slot that night, so we could relax and enjoy the Main Dining Room without feeling rushed.

Later that evening, we also took advantage of some post-dinner time. My husband tried out the thrilling Crowns Edge experience, while I spent some time meeting the Chief Dog Officer, Rover. It was refreshing to share some “grown-up” time together without worrying about our little one.

This experience was very similar to our first, and when we returned, our daughter was napping again. This time, they mentioned they initially tried to put her in a crib, but she had trouble settling. So they placed her in her stroller, rocked it a bit, and she drifted off. The staff even pushed her stroller into the dimly lit crib area, letting us roll her out peacefully, which was a nice touch and something we’d pre-approved as a backup option.

Baby Icon Sleeping

Our third reservation was on Day 4, and it was our first time testing a past bedtime drop-off. Normally, we stick to a strict bedtime routine, but we decided to loosen the reins and go with the flow.

We dropped her off at 7 p.m. so we could catch the 7:30 p.m. adult comedian show. We made sure to do our usual pre-bed routine, including bath time and changing her into pajamas but saved her evening bottle for Adventure Ocean Babies. 

When we picked her up later, we were glad to hear she had settled in, finished her bottle, and fallen asleep in a crib. I managed to transfer her back to our cabin without waking her up—something I’m sure fellow parents can appreciate as a small victory!

Icon Hideaway

Our last reservation was on Day 6 from 1:30 p.m. to 3:30 p.m., so we could catch a favorite show, Love & Marriage. However, I’d mistakenly remembered it as a 2 p.m. reservation and didn’t realize until we showed up at 1:50 p.m. Luckily, since they weren’t at capacity, they extended our reservation, letting us stay until 4 p.m.

Half an hour later, however, our phone rang—alarming us, since it had been practically inactive the entire cruise. The staff informed us that our daughter was crying, and they couldn't soothe her. We immediately left the show and headed over to pick her up.

When we arrived, I found one of the staff holding her, trying to calm her down. It was uncharacteristic of our daughter to be so upset, and I wondered if she might have taken a small tumble since she’s still learning to sit up unassisted. 

Icon Baby 2_0

They assured me that she was physically fine but was simply unable to self-regulate at that moment. I took her into the hallway to soothe her while the staff helped gather our stroller and diaper bag. Once she calmed down, we returned to our cabin, where she napped and woke up as back as her usual self.

Reflecting on this, I realized she might have been experiencing early signs of separation anxiety, a typical stage for infants. She was also starting to teethe, which has made her a bit more irritable than usual, a pattern we noticed even after returning home.

Overall thoughts

Icon Terminal Baby

Even though our last session at Adventure Ocean Babies was cut short, I felt relieved knowing she was in capable, caring hands. 

Babies cry—it's how they express themselves. I've seen plenty of adults shed tears on a cruise (especially later in the evening after a few drinks), so it’s all part of the experience! What matters most is how children are responded to, and Royal Caribbean has clearly taken the time to vet their Adventure Ocean staff, prioritizing professionalism and warmth.

Cruising with a baby might seem daunting, but Royal Caribbean’s family-friendly approach and well-designed Adventure Ocean program make it an enjoyable experience for parents and little ones alike. 

Icon Surfside Flamingo_0

Whether you’re a first-time parent cruiser or seasoned sailor, you’ll find that this combination of amenities and thoughtful services allows for a memorable, relaxing trip that everyone in the family can enjoy.

I took my 6-month-old on a cruise. This is the best ship for a baby, and I want to go on one again

In:
05 Nov 2024

As a long time traveler, I loved cruises, but what would it be like to bring a baby on a cruise ship?

Icon Aft Nicole

Having been on over 15 cruises in my life, I thought I knew everything there was to know about cruising. I’d sailed through tropical paradises, explored countless ports, and enjoyed seemingly endless amenities aboard different ships. Yet, despite all of these experiences, I was stepping into entirely new territory on this particular trip — cruising with a baby in tow.

​​When I first mentioned taking our 6-month-old on a cruise, I got more than a few raised eyebrows. One family member even called me “brave.” Looking back, I’m not sure if it was bravery or just a bit of naïveté, but cruising has always been a big part of our lives, and we wanted our daughter to experience it from the start. There seemed no better time to rip off the band aid and dive into family cruising.

Even as an experienced cruiser, bringing a 6-month-old on board introduced a host of fresh challenges and a bit of nervous excitement. From managing a stroller on deck to syncing our schedule with our daughter’s naptime, I knew this trip would be unlike any other. I soon discovered a whole new side of cruising—one that revealed how well-suited it can be for families with young children. It was an eye-opening experience in the best way.

Read more: I've been cruising with my kids for 14 years. Here are the biggest mistakes I've made since they were babies

Planning the cruise

Icon Aft CocoCay

Since we live in Florida, cruising has always been our preferred way to vacation. Living so close to major embarkation ports offers easy access to a variety of ships and itineraries, which makes planning for a unique getaway far easier and avoids the hassle of long-distance travel. 

When we found out we were expecting our first child in April of 2024, I couldn’t wait to start planning for her first cruise. I’d always imagined we’d have her join us on our travel adventures, and the idea of her first cruise became an exciting milestone.

As I looked into options, I learned about Royal Caribbean’s Infant Policy, which states, “Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour.” 

However, for Hawaii voyages, transpacific and transatlantic routes, and some South American cruises, the minimum age is 12 months. Additionally, any cruise with three or more consecutive days at sea also requires infants to be at least 12 months old on embarkation day.

Knowing these guidelines early on was reassuring, especially as new parents. It allowed us to focus on shorter itineraries and prioritize cruises with fewer sea days. With these considerations, we felt confident in choosing a cruise that would be a comfortable, exciting, and safe experience for our little one. 

After all, a successful family vacation starts with the right planning, and knowing Royal Caribbean had policies in place made all the difference.

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With the age restrictions in mind, one ship quickly emerged as the perfect choice for our baby’s first adventure at sea: Icon of the Seas. Billed as the "Ultimate Family Vacation," this ship promised an experience like no other, especially for families with young children. 

Our chosen itinerary was a 7-night Western Caribbean and Perfect Day cruise, allowing us to explore beautiful destinations while enjoying all of the ship's family-friendly amenities. The different neighborhoods, variety of dining options, and activities tailored for children were perfect for our first trip as a family of three. We were eager to see if Icon of the Seas could live up to its family-oriented reputation.

When it was time to book, we were in luck — a “Kids Sail Free” promotion was running, and we were thrilled to be able to take advantage of it. I’d always known this was one of the best deals for families, but as a frequent cruiser without kids, I’d never had a reason to use it before. This time, though, it felt like an ideal way to offset some of the extra costs of traveling as a family.

We initially planned to book the most affordable option and assumed that it would be an interior cabin. However, I quickly realized one of the interesting changes that come with booking a family cruise: adding a third passenger (even a baby) could actually make the balcony cabin more economical than both the interior and ocean-view options! To my surprise, adding our daughter as a third guest made the balcony stateroom the most affordable.

Read more: 7 Best Royal Caribbean Cruise Ships for Kids

Icon Cabin

About 90 days before our sailing, we received our room assignment and learned we’d be staying in a Surfside Family View Balcony Stateroom. This interior balcony room overlooked the bustling Surfside neighborhood, a family-centric area of the ship filled with activities and amenities just for kids. We got lucky with our specific stateroom, as it was just a few cabins from the end, allowing us a partial ocean view as well. Knowing we’d likely be spending a lot more time in our room compared to past cruises, we were thrilled to have a balcony that offered views of the action. We could people-watch and enjoy the lively atmosphere of Surfside right from our room while our baby napped.

One concern did cross our minds, though. On a previous cruise, we’d stayed in a Boardwalk View Balcony on an Oasis Class ship, where noise from the AquaTheater could be a bit disruptive, especially during late-night shows. We worried that the Surfside area might have a similar vibe, with the sounds of kids’ activities echoing throughout the day. Still, being in a space designed specifically for families felt perfect for our first cruise as a family of three. We couldn’t wait to see if the Surfside Family View Balcony would live up to its reputation as a top pick for families.

Embarkation day with an infant

Icon Intercontinental

Another change for us this time was deciding to drive to the port the day before the cruise. Since moving to Florida, we’d usually gone against the “fast and loose” approach with timing for previous cruises. 

Living just 3-4 hours from all the Florida ports that Royal Caribbean sails from, we typically hit the road early on embarkation day, making it to the port with time to spare. It was simple and stress-free when it was just the two of us. Re’d get up early, pack the car, and go with hardly a stop along the way.

However, after a few road trips with our baby, we’d learned that traveling with a tiny human meant more stops, slower packing, and an extended morning routine. 

Even getting out the door took longer than we were used to! With that in mind, we decided to take the age-old advice of heading to the port a day early, ensuring a stress-free start to our trip. The last thing we wanted was the added pressure of unexpected delays, traffic, or baby-related detours on embarkation day.

We opted to stay at the Intercontinental Miami, conveniently located close to the port, to make our embarkation as smooth as possible. Knowing we’d be minutes away from the ship gave us peace of mind and made the whole experience feel more like a true vacation from the start.

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When embarkation day finally arrived, we were excited to head to the port and officially kick off our long-awaited family cruise. As seasoned cruisers, we knew the boarding process well, but adding a stroller into the mix brought new challenges. 

Thankfully, the entire process was still as smooth as I remembered, with staff going above and beyond to make the experience stress-free. They quickly directed us to the elevators and guided us through the handicap and stroller security screening areas, which were surprisingly efficient.

Unfortunately, our check-in time coincided perfectly with our baby’s usual nap schedule. I worried the busy terminal might disrupt her routine, but luck was on our side. Our little one fell asleep in her stroller, undisturbed by the bustling atmosphere around her. 

To my relief, she managed to nap her way through most of the check-in process and even onto Icon of the Seas. Watching her sleep despite the commotion was a promising start, and I felt reassured that she could handle the excitement of the cruise ahead.

Once onboard, our first order of business was to complete the muster drill at our designated station. After that, we headed straight to Adventure Ocean, following a popular tip we’d read about beforehand: go directly to Adventure Ocean upon boarding to register your child and reserve hours for the Adventure Babies program. Knowing that these slots could fill up quickly, especially on a ship geared toward families, we didn’t want to miss our chance.

Icon Baby Terminal

Unlike the Adventure Ocean program for kids aged 3 and up, the Adventure Babies program requires reservations for a fee, adding an extra layer of planning for families. For our sailing, we were allowed to reserve six hours on day one, with the option to check back on day three for additional availability. 

Fortunately, I’d planned ahead and used the cruise planner to outline the activities we wanted to enjoy as a couple. This way, I arrived ready to book our preferred time slots without our baby, maximizing our hours strategically.

With no guarantee of extra slots later in the cruise, I reserved time slots that worked best with our schedule, even if they were farther out. Knowing we had some dedicated baby-free time booked allowed us to look forward to a few adult-oriented experiences while still enjoying the family-centered atmosphere on board.

After we had completed our two most important tasks for the day, it was finally time to explore our new home away from home for the next seven nights. One of the first things that struck us about cruising with a baby was the necessity of using the elevators instead of the stairs due to the stroller. This minor adjustment highlighted how different our cruising experience would be this time around.

Icon Adventure Ocean

Fortunately, the elevators on Icon of the Seas were impressive; we never had to wait long for one to arrive. However, we quickly discovered there were several areas of the ship where taking a quick flight of stairs would have been more efficient than retracing our steps to find an elevator bank. 

While this was a small inconvenience, it served as a reminder of the unique challenges and adjustments that come with traveling with a little one, and it didn’t significantly impact our overall experience.

Exploring the ship 

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With our logistical tasks behind us, we made our way outside to Surfside to check out this vibrant, kid-centric area for the first time. As soon as we arrived, we were immediately impressed by the fun and colorful designs that surrounded us, along with the thoughtful touches that had been implemented throughout the space. Surfside truly seemed to be designed for ultimate family fun, featuring a dry slide, carousel, splash pad, playscape, eating venues, and, most importantly for us, the Baby Bay.

Baby Bay is essentially a baby and toddler splash pad, an area only certain Royal Caribbean ships offer, typically located next to Splashaway Bay. Since babies and children who need diapers are not allowed in regular pools or Splashaway Bay, it was essential for us to choose a ship that included this feature. 

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These splash zones are smaller versions of the traditional splash pads but allow diapered children to enjoy water play safely. Knowing that we would be visiting warm destinations during our cruise, having the option to take our baby into a designated water area to cool off and enjoy the sunny weather was a must-have for us. It felt like a huge relief to know that our little one could join in the fun while we soaked up the sun, making our family experience much more enjoyable.

We found ourselves a little underwhelmed by the Baby Bay on Icon of the Seas, especially compared to the impressive Splashaway Bay situated right next to it. It honestly felt like an afterthought in terms of both size and features, particularly when we thought of the more engaging Baby Splash Zones found on many of the Oasis Class ships.

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We noticed that there weren’t many older toddlers in this area, which made us wonder how long the novelty might last for kids older than a year. 

While the space provided just enough entertainment for our baby, we questioned whether it would fully engage slightly older children. We both agreed that toddlers might quickly grow bored with the limited features or feel frustrated by not being able to join the excitement of Splashaway Bay right next door.

While Baby Bay met our needs and was a safe space for little ones, it felt like it could benefit from a few additions. Enhancements like more interactive water elements or a larger space might make it more exciting for a broader age range, keeping older toddlers entertained. That way, they’d be able to stay engaged and enjoy the fun without feeling restricted.

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Another great aspect of Surfside was the carousel. Our daughter loved watching it turn and was even happier when she got to ride it. It was a fun, simple activity we could easily return to throughout our trip.

A detail I hadn’t thought to look for on previous cruises—but was impressed to find on Icon of the Seas—was the availability of baby changing stations throughout the ship. At home, I’m often discouraged by the lack of convenient changing stations, especially since most men’s bathrooms don’t include them, which limits my husband’s ability to help. 

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Right away, we noticed plenty of family bathrooms on board, each equipped with clean, well-placed changing stations and even baby wipes, which was a thoughtful touch. This setup made it easy and stress-free for both of us to confidently explore the ship with our baby.

Our stateroom setup

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Not long after we began exploring the ship and getting our bearings, our room was ready. Upon entering, I was immediately impressed. As with most cruise ship cabins, it was compact—something we had expected—but what stood out was the impressive storage space. 

This was a huge asset for us, given how many supplies we had to bring along. Cruising with a baby means packing a lot of extra items we wouldn’t have needed in the past, so it was a relief to have ample space to unpack and stay organized for the week.

Before sailing, I had researched how other families set up their staterooms to optimize having a pack-and-play and still have enough space to move around the cabin. We knew this would eat up a large chunk of our limited space, but it was a non-negotiable, unfortunately. 

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We opted to put it in the center of the living area, which did end up taking up most of the space. We were able to push it to one side and create a tiny walkway to squeeze through to the balcony. 

It was not ideal, but we had to work with what we had. When the pack-and-play wasn’t in use, we would take the blackout tent off, wedge it between the sofa and balcony, and put the pack-and-play on the couch. This freed up the walkway and vanity, allowing us more access to the cabin.

Another feature I was thrilled about was the abundance of power outlets throughout the cabin. Typically, I find only one or two American outlets near the vanity, far from where I actually need them. In contrast, our cabin came with a smart variety of outlets and ports. We had USB plug-ins on one side of the bed, a standard outlet on the other, and several additional USB and USB-C ports conveniently located around the room.

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My favorite discovery, though, was the outlets in the bathroom. This might seem like a minor feature, but on previous cruises, outlets have been at the vanity, meaning I’d have to dry my hair in the main cabin – a tricky situation with a sleeping baby. 

Thanks to this bathroom outlet, I could quietly dry my hair without disturbing my husband and baby, allowing them to sleep soundly. It’s a small detail, but it highlighted how thoughtfully designed this ship was for families like ours.

I am a firm believer that any cabin on a cruise is better than not being on a cruise. One thing that I have seen time and time again in my research of cruising with small children, however, is the importance of having a balcony if possible. This immediately proved true for us in many ways. 

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First, our baby is a people-watcher. She loves to see what is going on and doesn’t like missing out on anything. We were able to take her outside on our balcony easily and let her take in the sights and sounds of Surfside. The balcony was also a great escape for us parents when the baby was napping. 

We were able to sit out there and get fresh air and have conversations in normal volumes without feeling like we would disrupt her sleep. 

While a balcony isn’t essential for every family cruise, I’d highly recommend it if it’s within budget. It added a whole new level of convenience and relaxation to our trip, and it’s a feature we’d consider essential for future cruises.

Read more: When is a cruise ship balcony worth it?

Dining with an Infant

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Before we knew it, our ship was sailing away from Miami, and our cruise had officially begun. After a successful lunch at the Windjammer, we opted to try the Main Dining Room on night one. 

While I was a bit nervous about how a more formal dining experience would go with a baby, I was encouraged by other cruisers who shared positive stories about dining with young children. 

When we arrived at our table, we requested a high chair, which was promptly brought over, with the tray wrapped in plastic to show it was clean – a touch I really appreciated. Armed with toys to keep her entertained, we also ordered some fruits and veggies for her to chew on, as she’s just started eating solids. 

The wait staff were incredible, bringing out her food items within minutes, knowing that a baby’s mealtime operates on its own schedule, quite different from a leisurely, multi-course dinner.

Icon High Chair

The staff was attentive and engaging with our baby, coming over to say hello, play peek-a-boo, and entertain her between courses. 

Unfortunately, even with the staff’s best efforts, after about 40 minutes, our baby decided she was done sitting, so we wrapped up our meal. The staff were kind enough to pack some to-go desserts, even helping us navigate our stroller out of the busy dining room.

The following nights, the timing of the Main Dining Room didn’t always align with her naps, so rather than pushing through a sit-down dinner, we opted for the Windjammer buffet. This flexibility allowed us to dine when it worked best for us, and the lively atmosphere gave her plenty to watch, which kept her engaged. It was also a great opportunity for her to try a variety of fresh fruits and vegetables as part of her solids journey.

Staff and guest interactions

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Throughout our trip, the crew members on Icon of the Seas were incredibly attentive and welcoming to our baby. They often remembered her name, went out of their way to say hello, and would help us gather foods like steamed broccoli for her. Their genuine care and thoughtfulness really enhanced our experience and made us feel valued as a family.

One thing I hadn’t anticipated was how much we’d end up interacting with other guests and crew, all thanks to our baby. As someone who is usually more introverted, I don’t often start conversations with strangers, but our baby seemed to have other plans. 

She would make eye contact and smile at people nearby, prompting friendly exchanges. It was a great way to connect with other travelers and share experiences, especially with those interested in cruising with young children.

Icon Baby 2_0

I had some initial reservations about how other guests might react to a baby onboard. With so much online commentary about families cruising, I was a bit apprehensive about potential negative reactions, but we had only positive interactions. Everyone we met was incredibly kind, making us feel that we belonged and that cruising with a baby is truly embraced on a family-friendly line like this one.

Excursions and infant-friendly options

Icon Roatan Baby Excursion

One of my biggest concerns about cruising with an infant was the potential limitations on excursions. Most excursions come with age requirements of 3-4 years or older, even for something as simple as a beach day. This restriction left us with few options at our ports, so I wasn’t entirely sure what our best choices would be. 

I didn’t feel comfortable going on any excursions that required riding in a vehicle since we hadn’t brought our car seat on board, so we focused on activities within walking distance or those accessible by ferry. This allowed us to prioritize our baby’s safety while still enjoying some light exploration.

I want to note that I’ve been incredibly fortunate to have already visited all of these ports on previous cruises, allowing me to experience the must-see excursions in the past. This familiarity made it easier to accept skipping certain excursions, as I didn’t feel like I was missing out on anything major. I realize, however, that this could pose a more significant challenge for families cruising to these destinations for the first time.

Icon Roatan Excursion

We ended up selecting a single beach excursion that was just a quick, five-minute ferry ride away. One of my main priorities was to keep our return to the ship as simple as possible so we could head back quickly if needed. 

This excursion had the ferry running back and forth all day and was actually in sight of the ship. For the other three ports, we decided against booking excursions, opting instead to explore the port areas on foot or enjoy a beach day at Perfect Day at CocoCay.

Utilizing Adventure Babies

Icon AO Babies sign

One resource we were thrilled to have onboard was Royal Babies and Tots, which gave us the opportunity to enjoy a few experiences just for us. We got in a date-night dinner, and my husband had a chance to try the adventurous Crown’s Edge (while I lucked into meeting the Chief Dog Officer, Rover). 

We also explored the largest waterpark at sea and even caught one of our favorite shows, Love and Marriage. Having qualified childcare that was easily accessible was a huge comfort and allowed us to balance family time with a bit of fun for ourselves.

Icon Surfside Playscape

One thing I was disappointed to discover was that Adventure Ocean didn’t have a dedicated baby playroom. I’d read that some other ships have an open play area with soft flooring and toys available without a reservation—an ideal space for letting our baby roll around and play outside of our cabin. 

When we asked the Adventure Ocean staff about it, they explained that Icon didn’t include this playroom, opting instead for the playscape and other features in Surfside. While Surfside is the ultimate spot for kids, those specific features are definitely geared toward older children.

Icon Toy Bag

However, we were pleased to find out that the ship participated in a toy rental program, offering a variety of toys packed in different bags that you can "rent" throughout your vacation. These toys are free to borrow, and you can swap them out anytime. 

This was a fantastic way to keep our baby entertained with fresh toys all week, including larger ones like a light-up piano—things we wouldn’t have been able to pack ourselves.

Icon AO Halloween

Something else we observed was that the staff at Adventure Ocean clearly puts a lot of effort into creating memorable experiences, especially around the holidays. Since we cruised over Halloween, we had the chance to see how Royal Caribbean transforms the ship with festive touches for families. 

The Promenade was decorated with Halloween inflatables and fun decor, adding to the excitement and making it easy to celebrate the holiday as a family.

Icon Cabin Halloween

They didn’t stop with decorations, though—the ship was alive with themed events designed for every age group, and Adventure Ocean was at the heart of it. Trick-or-treat stations were set up around Icon, with an early timed segment in Surfside creating a festive scavenger hunt, and the staff even put together a kid-friendly haunted house. 

For families, they hosted a costume contest parade and a lively Monster Bash, where kids and adults alike could dress up and celebrate together. 

Nicole Icon Halloween

For parents, these thoughtful additions meant that the cruise was engaging for all family members—even our baby could soak up the sights, sounds, and festive energy without us needing to go out of our way to seek out holiday fun.

Perks of cruising with Royal Caribbean

Icon Lemon Post NA

One added benefit of cruising with Royal Caribbean is that if you hold a Crown & Anchor status, your children automatically share your status until they turn 18. After that, their status adjusts based on the number of nights they’ve sailed. 

Before our cruise, I emailed [email protected] a few months in advance to arrange this, and they assigned our daughter a Crown & Anchor number, giving her Diamond status before she even set sail. 

Since she’s still an infant, she doesn’t drink anything other than formula and small amounts of water, so we happily used her four complimentary non-alcoholic beverage vouchers each day. This little perk felt like a fun bonus and allowed us to enjoy a few extra treats along the way.

Setting realistic expectations

Icon Coasta MAya

Something that helped my husband and me enjoy this cruise was going in with the mindset of having no expectations. Because we’d both cruised to these ports before, we didn’t feel the need to check off every attraction. 

We’ve had the chance to experience many of the shows and activities Royal Caribbean offers across its fleet, so this time, we focused on activities unique to Icon of the Seas. 

We approached the cruise with the understanding that our baby’s schedule would dictate our days, which made it much easier to go with the flow and embrace flexibility. Some days, this meant one of us staying back in the room while she took a good nap, letting the other explore a show or activity. 

Other times, it meant returning to the room early if she wasn’t up for whatever we were doing. By going into this experience knowing it wouldn’t look like our previous cruises, we could adjust our plans without feeling any disappointment. 

This approach allowed us to relax and have a memorable vacation, even if it was a different kind of cruise than what we were used to. In fact, my husband did a solo excursion while we were in port in Costa Maya, while I hung back with our baby. 

Overall thoughts on taking our baby on Icon of the Seas

Icon Baby CocoCay

Taking your baby on a trip essentially means parenting without the comforts of home, but it’s also what you make of it. We could either change diapers at home or do it in the Caribbean! Cruising gave us the flexibility of a vacation without the usual stresses of planning a land-based trip, like finding suitable accommodations, arranging meals and activities, or coordinating transportation.

Ultimately, Icon of the Seas was a fantastic choice for our first cruise as a family of three. With a constant variety of activities available, we never had to wonder what to do next. 

Our baby especially enjoyed the Baby Splash Zone, watching other guests try the FlowRider, gazing at the floating tiles inside The Pearl, and all the bright lights and murals decorating the ship. Every corner seemed to offer something fun and stimulating for her.

Reflecting on our trip, some of our favorite benefits of cruising with a baby were the ease of returning to our cabin whenever we needed a break or nap and the freedom to leave an activity or meal early if necessary. There was no pressure to stick to any set schedule, allowing us to fill our days as we pleased and always with options close by.

Icon Surfside Flamingo

While we felt that Icon of the Seas, and Surfside in particular - with its dedicated kid-friendly activities - would be ideal for children 3 and up who can fully enjoy the attractions, we still had a great experience. The ship’s amenities made it easy for us to keep our baby engaged and comfortable, and we appreciated the thoughtful touches for families.

We enjoyed our trip so much that we’ve already booked her next cruise in just a few months. It’s safe to say we’re happily raising a future cruiser!

What Halloween is like on the world's largest cruise ship

In:
31 Oct 2024

Taking a Royal Caribbean cruise vacation is always fun but can be especially memorable over a holiday, such as Halloween. 

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The largest cruise ship, Icon of the Seas, is currently celebrating her first Halloween in service! Royal Caribbean Blog reader Kate Hebner was kind enough to share photos of the ship's spooky decorations. 

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The Royal Promenade is decked out with inflatables, ranging from larger-than-life aliens to an octopus with a trick-or-treat bucket. 

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There's also a jack-o-lantern waving "hello" to passengers and a haunted tree, which is a popular hang-out spot for ghosts.

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If you try to ride the inflatable dragon, you won't get very far! It's tempting on a ship so large, though. 

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The dog in the Royal Promenade has been dressed as a ghost. Thankfully, the white sheet was cut so it won't interfere with its "business." 

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Speaking of dogs, Rover is dressed like a pirate. She’s probably the nicest (and softest) pirate at sea! 

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Spiderwebs lines the banister of the staircase leading up to Deck 6, with balloons in black and orange affixed to the railings overlooking the Promenade below. 

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Hebner shares that the decorations were placed overnight, meaning they weren't there when guests embarked on the current 7-night Western Caribbean cruise to Mexico, Honduras, and Perfect Day at CocoCay

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In addition to decorations, Royal Caribbean cruise ships tend to have Halloween-themed activities, such as costume contests, a parade, themed arts and crafts, and scavenger hunts. You may even meet passengers handing out candy to children to mimic trick-or-treating.

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Today's Cruise Compass says Halloween events began as early as 9:00am with the Adult and Family Halloween Costume Contest Registrations. At 9:30am, there was a Halloween Wordsearch Puzzle in the Schooner Bar, followed by a Halloween Word Fill Challenge at 10:15am at Spotlight Karaoke. 

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Other events on the schedule include Name that Tune: Halloween Hits, Adventure Ocean's Family Haunted House, Pumpkin Soccer Shootout, Family Trick or Treat at Splashaway Bay, Adult Haunted House: The Abandoned Manor of Dr. Gristle, Halloween Flash Mob "Thriller," Family Halloween Costume Contest Parade, Family Halloween Monster Bash Party, Adult Halloween Costume Parade and Bash Party, and Casino Royale's HalloWin Costume Contest. 

Royal Caribbean gives critical update on repair progress to world's biggest cruise ship

In:
03 Oct 2024

Royal Caribbean is ready to restart cruises on the world's biggest cruise ship.

Icon of the Seas docked

In a rare move, the cruise line previously canceled Icon's 7-night sailing that was set to leave on September 28th.

Now, Icon of the Seas is set to return to her scheduled sailings on October 5th, 2024. 

The cruise line informed passengers and travel agents booked on the next sailing they've completed the necessary repairs.

"As you are aware, we were conducting unplanned maintenance onboard Icon of the Seas, and we're happy to share that it's complete!"

On September 23rd, guests and travel agents received word by email that the entire sailing was being canceled due to "unplanned maintenance."

The email did not specify what unplanned issue ended up affecting the ship, or what kind of maintenance was being done.

Icon of the Seas made major headlines as the world's largest cruise ship when she launched this year.

Surpassing Wonder of the Seas in size, length, and gross tonnage, Icon introduced a new class of Royal Caribbean vessels. At maximum occupancy, Icon carries 7,600 guests and 2,350—almost 10,000 people altogether.

The 248,663 gross ton vessel sails 7-night itineraries from Port Miami to the Eastern and Western Caribbean.

However, the cruise line informed guests that the ship would need to remain docked for several days for the necessary work to be completed.

"While our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked," the email read.

Icon resumes sailings on October 5th

Icon of the Seas

Just a week after Icon's unplanned maintenance, Royal Caribbean is confident that the ship is ready to return to the sea.

Guests scheduled on the October 5th sailing received notification that their sailing will proceed as scheduled, leaving from the Port of Miami on a 7-night Eastern Caribbean and Perfect Day at CocoCay cruise.

"The ship is ready, our crew have missed our guests, and we are looking forward to resuming our normal itineraries as of our October 5, 2024, sailing," the email read."

Read more: Two Royal Caribbean megaships in drydock at the same time

At this time, sailings are continuing as previously planned.

Icon of the Seas docked in St. Thomas

The planned cruise sails out of Miami and visits St. Kitts & Nevis, St. Thomas, and Perfect Day at CocoCay.

The cruise line went on to thank guests for being patient: "Thank you for your understanding. We look forward to seeing you soon."

Any further updates about sailings on Icon of the Seas will be sent to passengers.

Refunds for the canceled cruise

Cancellation email for Icon

Royal Caribbean extended its apologies to guests on the September 28th sailing. 

"We understand the disappointment this news may bring and we're truly sorry for the impact to your vacation plans."

Passengers scheduled on the cruise received a 100% refund, including all additional expenses, such as taxes, fees, gratuities, amenities, pre-paid packages, and shore excursions.

In addition to a full refund, Royal Caribbean also provided guests with a Future Cruise Credit worth 100% of the cruise fare.

Guests can use this Future Cruise Credit within the next 14 business days to purchase another sailing.

JetBlue airplane in Orlando

Essentially, passengers on the canceled cruise received all their money back, plus the equivalence of the fare to use toward another sailing.

As for passengers who pre-booked their travels, such as airplane flights, passengers who booked directly through Royal Caribbean had their flights automatically refunded.

Passengers who purchased plane flights and transfers separately were reimbursed by Royal Caribbean, up to $200 per guest for domestic travel and $400 USD per guest for international travel.

What was wrong with Icon?

The Overlook

With 18 guest decks and 2,805 staterooms, Icon is built with guest comfort in mind. She features multiple engines, some of which don't all run at once.

This allows to cruise line to rely on multiple venues if one system fails.

Nevertheless, the ship did have to be sent in for repairs, docking at the Grand Bahama shipyard to complete her maintenance.

Royal Caribbean never clarified what the unplanned issue is, but many cruisers speculate that it was some kind of propulsion issue.

Tweet about cancelled Icon of the Seas cruise

Guests onboard the September 21st sailing of Icon reported that the ship began to slow does when repairs were announced.

She also skipped a visit to St. Thomas in order to get back to Miami in time.

Reddit user ArrogantAlmond posted from the ship: "I'm on Icon now, and we just got word that we're skipping St Thomas (which was Wednesday) because the ship has maintenance issues. We have to sail slower, so we need the extra day to get back."

Letter to guests

Because propellers control a ship's speed, slower movement could indicate a problem with the vessel's Azipods, or propeller systems.

Propulsion issues aren't unheard for cruise ships.

Earlier this year, a cruise on Radiance of the Seas was canceled due to propulsion problems slowing the ship.

Two Royal Caribbean megaships in drydock at the same time

In:
01 Oct 2024

Two of the world's biggest cruise ships are at shipyards right now to undergo work for different reasons.

Oasis and Icon of the Seas

Oasis of the Seas is at the Navantia ship yard in Cadiz, Spain, while Icon of the Seas is at the Grand Bahama Shipyard in Freeport, Bahamas.

It's rare for two different Royal Caribbean ships to be at a drydock at the same time, highlighting the important work being done.

Here's what we know about the work Royal Caribbean has ordered for both ships.

Repairing Icon of the Seas

Icon of the Seas docked

Royal Caribbean cancelled this week's sailing on Icon of the Seas because of an issue with the ship's propulsion.

The decision to send Icon in for repairs was made last week, and passengers were told it was due to "unplanned maintenance".

Royal Caribbean never specified exactly what the issue was, but there's been a lot of speculation it has something to do with the ship's propulsion because after the announcement was made, the ship's speed was reduced.

Icon of the Seas sailing at dusk

"We are currently conducting unplanned maintenance onboard Icon of the Seas," is all the statement indicated.

The ship will need to remain in dock for the work to occur, "while our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked."

Not only did Icon slow down in her previous sailing, she also skipped a visit to St. Thomas in order to buy more time to get back closer to Miami.

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Icon arrived at the Grand Bahama Shipyard on September 28 to fix the issue.  Crew attempted some work while the ship was sailing, but getting the ship into a dry dock will allow unfettered access.

Icon of the Seas began sailing in January 2024 after construction was finalized in late 2023.

Icon of the Seas in St Thomas

If the repairs go to plan, then Icon should be back in Miami on Saturday to resume sailings with the October 5 sailing.  That's a seven night cruise to the Eastern Caribbean that will visit Perfect Day at CocoCay, St. Thomas, and St. Maarten.

Maintenance work for Oasis of the Seas

Across the Atlantic, Oasis of the Seas arrived at Navantia shipyard to begin her scheduled work.

Unlike Icon, Oasis had this work scheduled.  Cruise ships go in for maintenance every 5 years or less, and it's akin to bringing your car in for a tune up.

Oasis arrived in Cadiz on September 29, and will remain at the shipyard until October 23, 2024.

Looking into Central Park

Royal Caribbean has not made any announcements of what type of work will happen while Oasis is out of service, and that's usually an indication the ship is going in simply for maintenance work, and not to get major upgrades.

Royal Caribbean has two kinds of scheduled work done on its ships: refurbishment and amplifications.

Depending on the cruise line's plan, a Royal Caribbean cruise ship could get a number of enhancements and changes. Or, it could simply go in for maintenance without real changes the average guest would notice.

Oasis of the Seas in dry dock

A refurbishment is when a ship is taken to dry dock for a shorter period of time to do primarily cosmetic changes and maintenance work.

During an amplification, the same cosmetic and maintenance work is done, but there are also enhancements made to the ship, such as adding new restaurants, activities, bars and more.

In 2019, Oasis had her amplification done and in 2025, Allure of the Seas will get the same type of upgrades.

Oasis of the Seas in drydock

However, it's likely Oasis is just getting work done to keep the ship operating nominally this time around. Moreover, the fact the time in dry dock is only six weeks is another signal it's a shorter stint.

To be fair, we don't know what Royal Caribbean has planned for Oasis.  It's possible the elevators on the ship could be upgraded to destination elevators, which have been a big hit on Icon of the Seas and Utopia of the Seas.  Plus, the company tested retrofitting destination elevators already on Allure of the Seas.

Oasis of the Seas entering dry dock

Without any official statement, we'll have to wait and see what changes occur onboard once the ship restarts cruises.

Oasis of the Seas is scheduled to resume sailings with a 14 Night Transatlantic from Barcelona to Fort Lauderdale that will begin on October 24 and conclude November 7.

Once in Port Everglades, Oasis will offer 6- and 8-night cruises to the Caribbean that will visit the Eastern, Southern, and Western regions.

Royal Caribbean cancels cruise on world's biggest cruise ship because of "unplanned maintenance"

In:
23 Sep 2024

Royal Caribbean has cancelled an upcoming cruise on the largest cruise ship in the world for maintenance reasons.

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In a rare situation where an entire sailing is cancelled, guests booked on the cruise were informed that their voyage will not happen.

The September 28 sailing of Icon of the Seas is now cancelled. In an email to travel agents, Royal Caribbean explained, "We are currently conducting unplanned maintenance onboard Icon of the Seas."

Icon of the Seas launched earlier this year in January, and made headlines for assuming the title of world's largest cruise ship. She surpassed Wonder of the Seas in gross tonnage, passenger capacity, and length.

Side by side image of Wonder of the Seas vs Icon of the Seas

At maximum occupancy, she carries 7,600 guest passengers and 2,350 crew members, equaling a total occupancy of nearly 10,000 people.

Royal Caribbean did not specify what issue is affecting the ship, or any details related to any incident.

The ship will need to remain in dock for the work to occur, "while our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked."

Cancellation email for Icon

The cruise line went on to apologize and explain passenger's options going forward, "As a result, we'll be cancelling our upcoming September 28, 2024, sailing. We understand the disappointment this news may bring and we're truly sorry for the impact to your vacation plans."

Icon of the Seas sails year-round from Miami, offering 7-night cruises to the Eastern and Western Caribbean. 

Refunds and credits for the cancelled cruise

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A cancelled cruise is quite rare, and even though it's for some kind of mechanical issue, the cruise line wants to do its best to make it right.

Anyone booked on the Icon of the Seas September 28 sailing will get a 100% refund, including taxes and fees.  In addition, all pre-paid packages and gratuities, amenities, and shore excursions will be refunded.

On top of the refund, Royal Caribbean will also provide a Future Cruise Credit worth 100% of the cruise fare paid to be used towards another sailing.

Icon of the Seas aerial

That means anyone on the cruise got their money back, and equivalent credit to use on another cruise.

Future Cruise Credits will be available in approximately 14 business days.

Passengers that booked flights directly through Royal Caribbean will have those flights automatically refunded. However, if they pre-purchased air and transfers independently, Royal Caribbean will reimburse any travel change fees up to $200 USD per guest for domestic travel and $400 USD per guest for international travel.

What happened to Icon of the Seas?

Icon of the Seas

Royal Caribbean did not specify the issue the ship encountered, but the current sailing is still happening.

Reddit user ArrogantAlmond posted, "I'm on Icon now, and we just got word that we're skipping St Thomas (which was Wednesday) because the ship has maintenance issues. We have to sail slower, so we need the extra day to get back."

Royal Caribbean Blog reader Chris Hodnett also confirmed the change in a X tweet.

Tweet about cancelled Icon of the Seas cruise

Guests on the current sailing of Icon of the Seas received a letter with the update.

Letter to guests

The letter said, "The ship is currently undergoing maintenance and will sail at a reduced speed. Unplanned maintenance happens, and our teams are hard at work to quickly address."

Guests on the current sailing are receiving onboard credit equivalent to one day of the cruise fare paid.

A slower speed is usually indicative of propulsion issues the ship.  It's not unheard of for a cruise ship to lose one of its engines or propellor systems (known as Azipods) that require the ship to sail at a slower speed.

Icon of the Seas aerial

The ship is still seaworthy and can get passengers safely back to port, but a slower speed means it cannot complete its itinerary in time, and perhaps that's why Royal Caribbean feels it best to keep the ship out of service for a week to make repairs.

In past examples, some ships have been able to operate at a slower speed, while others went immediately into dock for work.

Radiance of the Seas

Earlier this year, Radiance of the Seas had to cancel cruises because of propulsion problems that slowed the ship.

In 2023, Anthem of the Seas adjusted her speed as a result of engine problems and was able to continue operating. Oasis of the Seas also had a similar issue around the same time. 

In the case of Oasis, work was done while the ship kept operating with her other engines.

Cruise ships have redundant engines

While Royal Caribbean decided to take Icon of the Seas out of service, cruise ships are designed with redundancy in mind.

Cruise ships have multiple engines, and often not all engines are running even when there are no issues. This allows the ship to give engines a break, and have backups when a situation like this arises.

In most cases, the ship is able to continue operating safely, albeit at a reduced speed.

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