Rebecca Ann Posted October 1, 2018 Report Share Posted October 1, 2018 What can you use your on board credit towards? I booked during a bogo sale and I believe it included obc, but I can't find that anywhere in my documents. Quote Link to comment Share on other sites More sharing options...
rjac Posted October 1, 2018 Report Share Posted October 1, 2018 Welcome aboard Rebecca! When you purchase an item, drink, spa treatment,excursion, etc while you're on board it is charged to your on board account. If you have on board credit that purchase is debited from that credit until the on board credit is used up. Then you have to pay the balance at the end of the cruise. Quote Link to comment Share on other sites More sharing options...
SPS Posted October 1, 2018 Report Share Posted October 1, 2018 You don't only have to use it once on board. You can also use it toward booking excursions, drink packages, spa treatments, etc. online in the cruise planner. (You will see your available OBC toward the top right of the page). Your "Cruise Vacation Receipt" that RCCL emailed to you will indicate how much OBC your booking included about halfway down the page. Quote Link to comment Share on other sites More sharing options...
twangster Posted October 1, 2018 Report Share Posted October 1, 2018 There are different types of OBC. OBC granted by Royal during the booking process is normally available for use prior to sailing (cruise planner) or onboard. OBC offered by a travel agency is typically loaded onto your onboard account on day two of the cruise and therefore only available onboard. When you log into the cruise planner, it should indicate if your have Royal OBC available. There may be a pop up message that tells you the OBC you have or if you have already used some of your OBC it will indicate the top of the page if you have OBC available. Going through your "Order History" and expanding any previous purchases will display where you have used OBC in the past. Matt 1 Quote Link to comment Share on other sites More sharing options...
Rebecca Ann Posted October 1, 2018 Author Report Share Posted October 1, 2018 Thank you everyone! Quote Link to comment Share on other sites More sharing options...
Rebecca Ann Posted October 1, 2018 Author Report Share Posted October 1, 2018 I must've been mistaken, I don't see any credit listed on my receipt. I went into cruise planner to see if it was applied to my beverage package I bought and it wasn't. Quote Link to comment Share on other sites More sharing options...
twangster Posted October 1, 2018 Report Share Posted October 1, 2018 Royal runs different promos and sales that can vary sometimes week to week. It's possible at one point OBC was part of a promo but then a few days later a BOGO came along that didn't include OBC. Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted October 1, 2018 Report Share Posted October 1, 2018 We had some remaining OBC on my cruise in Aug and they applied it on our gratuities at the last day of the cruise. Quote Link to comment Share on other sites More sharing options...
Rebecca Ann Posted October 1, 2018 Author Report Share Posted October 1, 2018 I booked it back when they were running the bogo during the 4th of July. I could've sworn it included obc when I booked. I looked at my receipt and there's 2 promos listed, the bogo and some other one for $175 but it looks like it just came off my total price. I already have everything paid for just thought it would be nice to use it towards another excursion or something. Quote Link to comment Share on other sites More sharing options...
Rebecca Ann Posted October 1, 2018 Author Report Share Posted October 1, 2018 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted October 1, 2018 Report Share Posted October 1, 2018 @Rebecca Ann, did you book using a refundable or non-refundable deposit (NRD)? Sometimes the promotions only include OBC when you book with NRD. Sometimes the OBC will be offered for both refundable and NRD, but the amount is higher for NRD. Quote Link to comment Share on other sites More sharing options...
Rebecca Ann Posted October 1, 2018 Author Report Share Posted October 1, 2018 I did non refundable Quote Link to comment Share on other sites More sharing options...
JLMoran Posted October 1, 2018 Report Share Posted October 1, 2018 Just now, Rebecca Ann said: I did non refundable Oh, yep. You did indeed have that in the screen shot you posted! I once again have proved why I am not working with Tom Cruise in the pre-crime department's observational unit. mworkman and rjac 2 Quote Link to comment Share on other sites More sharing options...
Rebecca Ann Posted October 1, 2018 Author Report Share Posted October 1, 2018 Quote Link to comment Share on other sites More sharing options...
Mike P Posted October 1, 2018 Report Share Posted October 1, 2018 I had $90 of OBC that I didn't spend (originally had $700) and they credited it back to my credit card on file. Quote Link to comment Share on other sites More sharing options...
SPS Posted October 2, 2018 Report Share Posted October 2, 2018 19 hours ago, Rebecca Ann said: I booked it back when they were running the bogo during the 4th of July. I could've sworn it included obc when I booked If I were you, I'd give Royal a call and ask about OBC. I booked our next cruise onboard with NextCruise back in January. As part of booking the non-refundable, we received onboard credit. After we got home, I looked closer at our booking and and the OBC applied to our account seemed lower than we were told. On the phone, the CS rep found that our credits weren't applied properly by the onboard booking agent and our OBC was doubled once properly adjusted. It never hurts to ask! Rebecca Ann 1 Quote Link to comment Share on other sites More sharing options...
RRoman7 Posted October 9, 2018 Report Share Posted October 9, 2018 We got $50 onboard credit when we booked our cruise and our TA told us that she got us an additional $50 per stateroom for our group booking. I have already used the one $50 credit towards a beverage package but do not see that other credit anywhere on our info. I know she said it will be available when we get on the ship but I just want to make sure that sounds correct. I also just called and gave my MLife # and received another $125 OBC and I do see that in the cruise planner (so so happy I called!). Quote Link to comment Share on other sites More sharing options...
firebuck Posted October 9, 2018 Report Share Posted October 9, 2018 Credit provided by your TA will not usually show up until day 2 of your cruise. Don't fret if you don't see it the first day - if you haven't seen it by the end of day 2, then you can go down to Customer Service. Don't worry about spending that balance before hand too - once the credit is applied, it will negate the charges up to that $50 dollar amount. Quote Link to comment Share on other sites More sharing options...
RRoman7 Posted October 9, 2018 Report Share Posted October 9, 2018 Thank you firebuck! Planning to use all the OBC to offset our gratuities since we already have the beverage package and don't plan to buy much else! Quote Link to comment Share on other sites More sharing options...
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