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If Royal runs me off it will be because of 2 things, primarily.

#1 - Non-refundable option ONLY for suites.  I book mostly (but not exclusively) suites and I do not like the fact that I only have non-refundable options now.  I don't buy their lame explanation that suite customers hog up all of their suites and then cancel at the last minute.  Yes, I did (when I still could) book a lot of suites and sometimes cancel but it was NEVER last minute and let's face it - Royal has never had to worry about booking their suites.  They are always the first to go.  With suite prices getting so incredibly ridiculous (particularly for star class suites) I can see that they MAY have some trouble keeping those sold but they still manage to sell them all out, even at the ridiculous price that they are now asking.  So think of something else, Royal.  Your explanation doesn't hold water.

#2 - The casino rate has either gone away or has become so restrictive (cannot book more than 1 year out) that it's virtually useless.  This has been the one thing that kept me around.  If it's gone, I will have no reason to remain exclusive to Royal.  NCL has always had a competitive casino program and it seems to be getting more favorable as Royal's seems to be waning.  To be brutally honest, I don't find the difference in service and overall product to be that much different between any of the big, mass market cruise lines.  I will go wherever I get the best deal.  That has always been Royal but maybe not for much longer. 

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9 hours ago, koikeeper123 said:

I am on the phone right now with (Shawntell, or close to that) from casino royale and she just confirmed NO casino rate for grand suite or larger.  There is a non-refundable deposit on those suites and no casino discount.  She did tell me you could apply a certificate (from a cruise you took within a year from issue date).  She told me that the non-refundable rate is better than the casino rate (which looking at the prices on-line and they don't even come close to the prices i got with the casino rate).  It just does not seem right to pay the same price as everyone else that does not support the casino :39_angry:

Somethings not right here. Did you call the dedicated casino royale phone number? I literally booked (2) cruises on Black Friday while sitting in my stateroom via VOOM WiFi calling. The first cruise is in a grand suite (May) and the second is in a crown loft suite (thanksgiving 2018). I not only received an amazing casino rate but also was able to apply the free cruise certificate that I literally won the night before on the Harmony. I think Shawntell did not necessarily know what’s up. 

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Yes i called casino royale directly but i did not ask when this went into effect.  I called on Dec. 7 and Dec 13 and got the same answer from 2 different people that the casino rate could not be applied to a grand suite or bigger.  I think i will call next week and see if i get the same answer.  I will post what they tell me.

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On 12/14/2017 at 6:38 PM, koikeeper123 said:

Yes i called casino royale directly but i did not ask when this went into effect.  I called on Dec. 7 and Dec 13 and got the same answer from 2 different people that the casino rate could not be applied to a grand suite or bigger.  I think i will call next week and see if i get the same answer.  I will post what they tell me.

Weird!! We booked our parents in the sky loft suite and got the casino discount. 

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