RBo Posted February 7, 2022 Report Share Posted February 7, 2022 Is it just me, or is anyone else having problems paying a remaining balance online or via the app? Got the email reminder about making final payment for my March 20 Odyssey cruise due February 20. So I thought I'd go ahead and get that out of the way a little early. I fired up the app, clicked the button to Pay remaining balance, entered my reservation number, last name, and when I try to select my ship, no ship names appeared in the drop-down. I even entered the departure date and still no luck. It won't let me past without the ship name. I feel like Heimdall the Gatekeeper is blocking the portal. Ugh... Before anyone suggests i shouldn't sweat it, my TA will handle it, I booked this cruise directly with Royal. I tried going through the C&A website and selected to pay via the Manage my cruise link. Still no ships show up. I tried all the cache clearing & security tricks, tried 4 different browsers. ROYAL. PLEASE. TAKE. MY. MONEY! I don't have time to sit on hold for an hour tomorrow! BrianB, cruisellama, Baked Alaska and 1 other 2 1 1 Quote Link to comment Share on other sites More sharing options...
iceflyer101 Posted February 7, 2022 Report Share Posted February 7, 2022 I had an issue and had to call customer service. I called them right when they opened at 7:00 am Eastern and got right to an agent. Hope that helps! Quote Link to comment Share on other sites More sharing options...
Done Posted February 7, 2022 Report Share Posted February 7, 2022 Yes I have encountered this issue too. I use FireFox. It *seemed* to occur if I started browsing different things on the RC web site, then logged to my Royal Caribbean account, then tried to make a cruise payment. I found if I logged off, killed the browser, then launched a new browser and went through the payment process again, the drop down menu with ship names worked correctly. Make sure to kill the browser and not just open a new tab on a already running browser. I am unsure if this is a FireFox bug or an RC web bug. Quote Link to comment Share on other sites More sharing options...
BrianB Posted February 7, 2022 Report Share Posted February 7, 2022 Yes. It’s been this way for awhile. No drop down menu to choose your ship, and…no ship, no service! I tried the app and the website, both have the same issue. Also, when I call and try to use the automated system to make a payment…or get a confirmation…it keeps asking for my travel agency number. Even though I pushed #2 indicating I’m not a travel agent and made my booking directly with Royal. That’s been happening for a couple weeks, so far. So….just got to call and go through all the menus, listen to the recordings and wait. The only bright side of it is I always get friendly and courteous service from whichever agent I get connected to. But, it would be much easier using the app or the website. Quote Link to comment Share on other sites More sharing options...
Kirsten Posted February 7, 2022 Report Share Posted February 7, 2022 I'm trying to apply a Future Cruise Credit and am having the same issue with the dropdown menu for ship type. Quote Link to comment Share on other sites More sharing options...
mamie Posted February 7, 2022 Report Share Posted February 7, 2022 I spent one hour calling on Friday to make a payment of $50 balance. The email I received had conflicting information that I owed but yet also said I had no balance. The rep had a hard time trying to figure out where the balance was from. And when he found it he did not have a way to apply yhe payment. He called their IT support and said it was some issue on their "back end." On Saturday, the next day, I received an email about non payment and my cruise purchase was canceled. However, my credit card reflected said charge. Of course, this email was sent after they closed. On Sunday, I called and spent another hour explaning the whole situation and getting it resolved. Again they had a hard time finding the issue, applying payment and credits. I was told it was problem on the "back end" and this time with the accounting department. Good Luck. I hope you get this resolved easier and sooner than I did. I think now I am convinced of using a TA from now on. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted February 7, 2022 Report Share Posted February 7, 2022 36 minutes ago, BrianB said: Also, when I call and try to use the automated system to make a payment…or get a confirmation…it keeps asking for my travel agency number. Even though I pushed #2 indicating I’m not a travel agent and made my booking directly with Royal. That’s been happening for a couple weeks, so far. I'm glad it's not just me. I was making a final payment through my TA over the weekend and the math wasn't adding up on how much I was charged vs. my final balance. Could be RC being all messed up vs. my TA making a mistake. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
cruisellama Posted February 7, 2022 Report Share Posted February 7, 2022 18 minutes ago, smokeybandit said: I'm glad it's not just me. I was making a final payment through my TA over the weekend and the math wasn't adding up on how much I was charged vs. my final balance. Could be RC being all messed up vs. my TA making a mistake. I've experienced in the past, but it cleared up after a few days. Its a bug. Quote Link to comment Share on other sites More sharing options...
Done Posted February 7, 2022 Report Share Posted February 7, 2022 I have the same issue. I thought I had it figured out as the amount I still owed was the exact amount of a specialty dining reservation made and canceled through the web Cruise Planner. I have made 3 calls with multiple hours of hold time combined and still no resolution. I have an incident number (basically a bug report) that was finally opened by a "supervisor" and was told to try making the payment again in about a week!! The real issue is I do not owe it!! It has been 2 weeks and I am currently on hold for another yet another try for resolution. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted February 7, 2022 Report Share Posted February 7, 2022 Looks like they fixed the reservation lookup ship dropdown menu issue. The automated line still seems messed up though RBo 1 Quote Link to comment Share on other sites More sharing options...
RBo Posted February 7, 2022 Author Report Share Posted February 7, 2022 1 hour ago, smokeybandit said: Looks like they fixed the reservation lookup ship dropdown menu issue. The automated line still seems messed up though Yep, I fired up the app and paid the remaining balance...and got got the error saying payment couldn't be confirmed. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted February 7, 2022 Report Share Posted February 7, 2022 Something must be working though. I got another CC charge and the final receipt from my TA that I'm all paid up. Quote Link to comment Share on other sites More sharing options...
RBo Posted February 7, 2022 Author Report Share Posted February 7, 2022 37 minutes ago, RBo said: Yep, I fired up the app and paid the remaining balance...and got got the error saying payment couldn't be confirmed. Just a few minutes after my last post, went back into payment history and it showed PAID IN FULL. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Bill S Posted February 9, 2022 Report Share Posted February 9, 2022 For folks having trouble, try using Microsoft Edge. Other browsers, such as Firefox, are not working (well) right now. KristiZ and SpeedNoodles 1 1 Quote Link to comment Share on other sites More sharing options...
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