Baked Alaska Posted February 6, 2019 Report Share Posted February 6, 2019 I was checking in on our Cruise Planner calendar for our Alaska Radiance sailing when I noticed we have a trout fishing excursion that had a time change, of sorts. We scheduled an excursion that was offered only at one time, 9:30 AM and it was purchased at roughly $40 less than today's pricing during the Black Friday Sale. Now I notice that there are TWO offerings for this excursion, one at 7 AM (this is the time RCL took the liberty of placing us) and one at 11:30 AM (our new preferred time). I modified the date/time portion of the excursion so that we would be going on the 11:30 AM offering. The confirmation page showed that the first one had been cancelled and the new time was confirmed. There was no charge for the difference (to today's pricing). SUCCESS!! HOWEVER! It does not show any change in our Cruise Planner calendar and I have not received a confirmation email (normally, I receive those even before the page refreshes). Any ideas? Do I need to call? Is it a lost cause? Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted February 6, 2019 Author Report Share Posted February 6, 2019 added screen print above Quote Link to comment Share on other sites More sharing options...
mworkman Posted February 6, 2019 Report Share Posted February 6, 2019 Chances are you probably won't get it fixed, I would print that copy off and once your onboard take it to shore excursions desk to confirm your schedule. I look at the cruise planner as a place holder due to shift in times can occur based on several factors..ie vendors, equipment shortage and what might have happened to you, increased interest in excursions required multiple excursions vs one excursions offered as previously before. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted February 6, 2019 Report Share Posted February 6, 2019 I think claiming bait and switch is a little extreme. It was probably popular, nearly or did sell out so they added another time slot. If you go to order history at the top of the page in the cruise planner and find it in there what does it indicate? If it’s wrong in order history call tnem. If you don’t like the answer you first get call back. I wouldn’t wait until you are on board. If 11:30 sells out they can’t switch it on board. When you call be polite, explain you tried to change it online etc. CruisingKitty and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted February 6, 2019 Author Report Share Posted February 6, 2019 12 minutes ago, twangster said: I think claiming bait and switch is a little extreme. It was probably popular, nearly or did sell out so they added another time slot. If you go to order history at the top of the page in the cruise planner and find it in there what does it indicate? If it’s wrong in order history call tnem. If you don’t like the answer you first get call back. I wouldn’t wait until you are on board. If 11:30 sells out they can’t switch it on board. When you call be polite, explain you tried to change it online etc. @twangster I'm not claiming "bait and switch", rather it's a pun on what happened! It's fishing excursion (bait) and time change (switch)! The order history is incorrect, as well, corresponding with the calendar. And yes, always polite. Being an a$$ to a complete stranger may feel good initially, but because they are a complete stranger, probably thousands and thousands of miles away. . . who will get the last laugh?! Just be nice. It's a nice way to live. Granted, I don't have much tact, but I'm working on that. I'm going to go with both excellent suggestions here. I'll call them as @twangster has suggested and I will also print out and bring with me the confirmation page, as @mworkmansuggested. I'll update the thread as I make progress. twangster, coneyraven, Matt and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Matt Posted February 6, 2019 Report Share Posted February 6, 2019 So you canceled old excursion, booked new excursion but no confirmation and no change in cruise planner? Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted February 6, 2019 Author Report Share Posted February 6, 2019 9 minutes ago, Matt said: So you canceled old excursion, booked new excursion but no confirmation and no change in cruise planner? Well, almost exactly, but was able to generate the confirmation page above. I modified the excursion, not cancelled. (sorry, just edited, hope you see this in time). I spoke with three reps this morning. All were very kind and all suggested that I send a letter to the Shore Excursion desk. So, here is my letter. If it doesn't happen, it doesn't happen. There are worse things. Dear RCCL Shore Excursions desk, Re:XXXXXXX Radiance of the Seas, July 17, 2019 I am writing to you at the suggestion of Marvin at the RCCL Shores Excursions Call Center. Yesterday, I logged into the Cruise Planner and noticed that one of our excursion had a time change. It is the Icy Strait Point Stream Fishing excursion. To date, I have not receive any notification that RCCL had changed our time to 7:00 AM from our original booking at 9:30 AM, which was made initially made back in April or May of 2018. When I checked further on the Cruise Planner, I noticed that there are now two offerings of this excursion at the same price, one being at 7:00 AM (which we have been moved to) and the other occuring at 11:30 AM. I attempted to modify online, was able to bring up a confirmation page that the time was successfully changed, but the calendar did not update. I suspect it has to do with the pricing change from our Black Friday repurchase. Since the time has changed and there are now two times to choose which are have the same price, we believe that we should be given the option to choose our time, especially since both times are the same price. Could I please, kindly request that we be moved to the 11:30 AM time? If you need further information, I am happy to give that to you. Thank you for time and consideration. Quote Link to comment Share on other sites More sharing options...
Matt Posted February 6, 2019 Report Share Posted February 6, 2019 I'll be honest, I had no idea it was possible to modify a Cruise Planner booking via the site. If I want to change something, I'd just cancel and rebook. But it sounds like doing so would cost you more money. I think at worst you could talk to shore excursion staff onboard and likely be fine. Hope the email works! Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted February 6, 2019 Author Report Share Posted February 6, 2019 @Matt Yes, I've done modified excursion date and times several times with success. The change would cost more money, which doesn't make sense since both times are the same price. I'll print out, bring with me. Hopefully, the letter will work. They have been super nice and understanding, just that the call center's hands are tied. Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted February 7, 2019 Report Share Posted February 7, 2019 That was nice wordplay with "Bait and Switch" . My compliments. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted February 14, 2019 Author Report Share Posted February 14, 2019 Hello everyone. Just an update on the rescheduling of our shore excursion in Icy Strait Point. Shorex at Royal Caribbean understood my frustration with the rescheduling of our excursion and was kind enough to reschedule, at our previously booked cost, to the time we preferred. As @twangster noted earlier, and I wholeheartedly concur, kindness will really help your cause (paraphrased). Here is their reply: Thank you for your reply!Good news! We were able to re-schedule tour Icy Strait Point Stream Fishing (IC35) 11:00 am departure time. We have placed these spots on hold under your cruise reservation number. We have also honored the rate you had $224 USD per person. To complete this transaction, please contact our Cruise Planning Department at (800) 398-9819 so that we may process your payment and secure your place. As our system can only hold a spot for 72 hours, we urge you to call in at your earliest convenience. Kindly note, these arrangements must be confirmed over the phone; this cannot be done through our website.Thank you for your patience. It is great to have you touring with us!Kind regards, ellcee, JLMoran and mworkman 3 Quote Link to comment Share on other sites More sharing options...
twangster Posted February 14, 2019 Report Share Posted February 14, 2019 Woohoo! Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted February 14, 2019 Report Share Posted February 14, 2019 This is GREAT news ! Well done ! Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
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