Sara_MEI

So happy to see so many shout outs to our incredible MEI-Travel agents!! 🤩

Hi Everyone! 
My name is Sara and I am the Client Relationship Manager for MEI-Travel. I am sorry to hear some of you were not happy with your MEI agents! If you are experiencing issues with an agent, please feel free to reach out to me at [email protected]. 
As Beci said, we cannot solve a problem if we don't know that it exists! 
Thanks!

So happy to see so many shout outs to our incredible MEI-Travel agents!! 🤩

So happy to see so many shout outs to our incredible MEI-Travel agents!! 🤩

I can empathize with the OP.
I'm an easy cruiser, as we only go about once a year and between this board and a lot of RC Facebook pages, I can keep up 
with most any of the specials or discounts.  I'm sure my TA is crazy busy, and no, I can email her and not hear anything until 
the next day or even 2 days, but that's usually because I let her know if it's hot or not.
I had 2 MEI TAs that I just didn't mix well with; this doesn't mean they're not great TAs, as MEI is nothing but a first-rate company,
it just means we didn't gel.   Then I found Beth and am super happy with her.  She never rushes me when we're talking on the phone,
even though I know she has LOTS of folks to care for.
I just recommend that you ask for another agent.  It's up to you, but when the doodoo hits the fan and you've been on the phone with
Royal for a few hours, you may regret not having one.
 
P.S. - If you aren't already, I highly suggest joining the Royal Caribbean Blog Insiders.  It's a small investment, and not only do you learn
from lots of genuine, friendly, and seasoned cruisers, but you have access to some awesome Insider info.  If you're super lucky, 
you may someday get to cruise with Tony Diaz (well, except on the **** of the Seas!).  😆

I'm so glad we were able to clear this up for you! Your agent has been responding throughout the weekend, just with another member of your party. All changes had been made by the time you posted, so the information must have just crossed! 🙂
Thank you for using MEI-Travel for your travel needs! 

Well huge shout out to @Sharla. Lightening fast communication, knowing our cruising style can anticipate our needs. When she was on cruise and we needed something she sent Kelley mentioned above to the rescue. I always feel we are in secure hands with her! 

I'm so glad we were able to clear this up for you! Your agent has been responding throughout the weekend, just with another member of your party. All changes had been made by the time you posted, so the information must have just crossed! 🙂
Thank you for using MEI-Travel for your travel needs! 

Hi Everyone! 
My name is Sara and I am the Client Relationship Manager for MEI-Travel. I am sorry to hear some of you were not happy with your MEI agents! If you are experiencing issues with an agent, please feel free to reach out to me at [email protected]. 
As Beci said, we cannot solve a problem if we don't know that it exists! 
Thanks!

We also use Jennifer Kelln and have had fantastic experiences with her!

Hi Everyone! 
My name is Sara and I am the Client Relationship Manager for MEI-Travel. I am sorry to hear some of you were not happy with your MEI agents! If you are experiencing issues with an agent, please feel free to reach out to me at [email protected]. 
As Beci said, we cannot solve a problem if we don't know that it exists! 
Thanks!

I'm so glad we were able to clear this up for you! Your agent has been responding throughout the weekend, just with another member of your party. All changes had been made by the time you posted, so the information must have just crossed! 🙂
Thank you for using MEI-Travel for your travel needs! 

Hi Wilma, 
Thank you for letting us know! I have checked in with your agent and she will reach out as soon as possible. Feel free to email me if you have any questions! 
Sara
Client Relationship Manager, MEI-Travel
[email protected]

So glad to hear that! Kelley is fantastic! 

Hi Ryan! 
We have received your quote request and Blair, one of our cruise specialists, will be contacting you shortly. Congratulations on your upcoming wedding!  
Sara
Client Relationship Manager, MEI-Travel

Hi Ryan! 
We have received your quote request and Blair, one of our cruise specialists, will be contacting you shortly. Congratulations on your upcoming wedding!  
Sara
Client Relationship Manager, MEI-Travel

So glad Ashley was able to get this resolved for you! Sorry for the delay. It took perseverance on her part but she got it done! Have a great cruise. 🙂

So glad Ashley was able to get this resolved for you! Sorry for the delay. It took perseverance on her part but she got it done! Have a great cruise. 🙂

Exactly.  Last year due to a Cruise Planner issue (a technical issue, not of my doing), my Alaska sailing got canceled 30 days prior to sailing.  Just....gone.  The amount of time and expertise it took for my TA (thank you @michelle and @Beci) was unbelievable.  And this was all over Mother's Day weekend.  I would not have had the time (as I worked all weekend) or the knowledge to reinstate this sailing and all cruise planner purchases (without losing any money).
I will never sail without a TA.  They are worth their weight in gold, and then some.

My TA saved me $4.5k off list price of my 11 night Celebrity beyond Med cruise. (Website quoted me 11.5k, she got it for 7k. drinks and wifi included +$800 OBC) Even on cheap 3 night cruises she's always at least $100 below website list.
I'll never book direct again.

@Ann Wheeler It sounds like your agent (and the agent covering for her during travel) were able to get you sorted out! Please feel free to reach out to me if you have any other issues. Thanks!

Hi @SewerUrchin43
I’m sorry you had trouble communicating with your agent! Chances are good this was a spam filter issue (they are the bane of my existence!), but I would be happy to look into it for you. Please email me at [email protected], and I would love for you to give us another chance! 

Our pleasure!! I am so glad we were able to work it out. 

Hi Everyone! 
My name is Sara and I am the Client Relationship Manager for MEI-Travel. I am sorry to hear some of you were not happy with your MEI agents! If you are experiencing issues with an agent, please feel free to reach out to me at [email protected]. 
As Beci said, we cannot solve a problem if we don't know that it exists! 
Thanks!

Hi Jules,
I’m so sorry that it didn’t work out with your new MEI agent. Because you had already asked Royal to release your reservation to you, our hands were tied. You may have a tough time working with another agency because it is a non-refundable deposit, and it was booked a while ago. Hopefully Royal will be able to work with you on that!
Sara