Lexster

3 hours ago, jbrinkm said:

Just off Allure and I found the Main Dining staff to be extremely accommodating. I read before the cruise that the staff were excited to meet your needs - and I admit, I scoffed a bit. I thought that they are most likely willing, but probably not "excited" to do so. Now that I'm post-cruise, I stand corrected. The staff in the dining room bent over backwards and genuinely seemed thrilled to respond to requests. They really want you to be happy. 

I was never hungry enough to order two of multiple courses, but I did order appetizers for first and second course one night, and two main dishes for first and second course a different night. But the biggest thing they did for us was to bring us cold fruit soups. I asked on the first night if there would be any cold soups available during the cruise. They went out of their way to create a cold fruit soup EVERY NIGHT for my whole family. They were almost mischievous about "surprising" us with the flavor of the soup and were so excited when we arrived in the dining room to present our soup to us. Also, the night my oldest child got really sunburned and had to leave the dining room early to go and lay down/put aloe on, the staff volunteered to pack up dessert for them. When we got back to the room, they had packed up multiple desserts on the plate, not just the one my child ordered. 

AND, our assistant waiter worked at Windjammer during the day and always recognized us and came over to say hello. On our last sea day, he saw (from WJ) my husband getting on the Zipline and videotaped him going across to show us at dinner (and then sent the video to my husband's phone). Really phenomenal service from all of them in the dining room.

Really hoping we have a similar experience. That sounds wonderful.

12 hours ago, Jayhoaps said:

So I downloaded the APP and I'm looking at the drinks the offer at the Pool Bar and I see they have cocktails such as Rum Punch, Pineapple Guava Sangria, Goombay smash etc..

Under the Refreshment package can I order those drinks without alcohol, would that be considered a mocktail?

Thanks in advance. Time. 

I have the refreshment package as well, first cruise coming up. From what I've read, you can ask for anything without alcohol, but some drinks might be pointless that way. Imagine ordering a Long Island Iced Tea without alcohol, for example. I'm very much looking forward to a virgin mudslide and daquiris, though. They also have a few original Mocktail recipes, now as well, so I'm looking forward to trying those.

2 hours ago, Matt said:

On top of what @Templecruiser said, they also had to move the waste management facility.

The sewage treatment plant was located basically where Hideaway Beach is going to go. So they had to move that to the other end of the island first before any construction could commence.

Yeah, I think I'm fine with that decision

2 hours ago, Toby said:

I am curious as well if the OP is a one and done.

Someone else recently basically made the exact same complaint a few weeks ago. Another account that signed up just to complain. It's a little fishy, to be honest unless this person starts actually engaging otherwise.

13 minutes ago, 1st Mate said:

Did you log-in to your account?  This is where you hit "View Boarding Pass" and it will take you to the page I posted above, "View Luggage Tag".  That's just one way to view/print the tag.  

Ahah! Yes, I didn't realize the tags were under there, so yes if I click View Boarding Pass, the tags are there. Thanks!

48 minutes ago, Shane D said:

Thanks everyone for the help and advice, frighteningly I can’t see most (any) of the screens/options being posted on my app or when I sign in….

So, if that's the case, if you used a Travel Agent, I'd give them a call. If you booked through Royal, you'll unfortunately need to sit in their phone system for awhile, but I'd still check to make sure. Unless, like @smokeybanditsaid, if it's a guaranteed cabin (one Royal picks on for you at a lower fare), the room may not have been assigned. If it were me, I'd still call for find out for sure.

44 minutes ago, Shane D said:

I’m lost, I can’t see this option?  I can view Set Sail Pass?  But can’t see view Boarding Pass anywhere?  I’m in the app, is there a different way to access what you are referring to?

I never had an option to print them by themselves, but if you go to the page that has the "Plan my cruise" button, you'll see a thing that says "View more details" with the arrow. If you click it, you'll see your cruise documents. It's a big PDF. Inside there if a page with your luggage tags.

41 minutes ago, CruiseGus said:

I have great success, I email 2 weeks before cruise asking for a private table.

FYI, we carry our wine into dinner with us, that not only allows us to skip the sometimes horrendously slow MDR bar service, but also use up those free bottles of wine that show up in our cabin

Who did you email for that?

16 hours ago, CruiseGus said:

I have since, seen that you are a party of 6, so most likely they will not try to seat you with another party.  Though for reference after the first few cruises of shared tables and having to wait on slow and or late people, we now always ask for and receive a private table weather a party of 2 or 4.

I also tell my waiter the first night, that we have already seen the menu and know what we want.  and we have no desire to siting the dining room more than an hour, in fact the faster the better.

Like @smokeybandit we are usually in right when they open and out always before an hour.

We have no problem catching the early shows as we get up early in the morning, so no late nights.

What is your success rate on requesting this? I would prefer to have a table with my partner, so was going to ask once we board, but I'm just curious is it's more or less likely they'll be able to accomodate.

As always, the risk with Royal Up, too, is you don't get to pick where it is. If your balcony is in a place on the ship you specific want, then you may get an undesirable new location in the Jr. Suite.

11 hours ago, Matt said:

I’ve been told they started construction in March. You were right up until then it was just sand moving 

It's amazing how much of large-scale construction is just moving dirt/sand around. They are putting in a new road near my house and for five months, all they were doing was moving dirt and flattening things.

2 hours ago, cdwise said:

I had an issue checking in our second of B2B2B cruises with my vaccine card not being accepted. Though it was for the first segment. When I called the issue tured out to be that my CDC vaccination card had a hypen in my last name while Royal which doesn't allow hypens had a space there. 4 hours on hold because someone couldn't figure out that it was the same name. I was assured that there wouldn't have been an issue at the port but that's exactly why I wanted everything validated before getting to the port.

Yeah, I'm assuming my issue was because my vaccine card has WAG for the provider and whoever approves it didn't know that it meant Walgreens.

28 minutes ago, rjac said:

There already is a beach volleyball court at South Beach. 

Oh! Cool, the reviews I've seen never mentioned it. 

1 hour ago, Brett B said:

This community has been so helpful to me in the past I like to get back whenever I can.

I am currently on Wonder of the Seas. I plan to leave a full review once I get back home, but let me know if you have any questions I could check out while still on board.  I get off Friday (April 15). I can also answer any question specific to Diamond status. 

How are the doors? Are they "broken in" yet? I heard many of the cabin doors didn't close unless you pulled/pushed them shut.

1 hour ago, Walt Golas said:

How has anyone carried this cup on board to make the Freestyle machine work?

Does anyone have a picture of the cup? I might be able to make my own holder.

Can you still get all the drinks that the machine has at any bar using your seapss?

 

THANKS

i just bought a holder that someone else here recommended. Was like ten bucks for two. A lot simpler than making one.

https://www.amazon.com/gp/product/B09H5M97D9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

6 minutes ago, Pooch said:

I don’t remember Windjammer ever being open 24 hours.  It was open for breakfast lunch and dinner on Harmony last month but, as it always has, closed for a period of time between each meal.  And it’s always closed at 9.  Cafe Promenade is the 24 hour snack location not Windjammer.

Jinx!

I do not believe the Windjammer was ever 24 hours. It's generally closed at like 9 or 9:30. The only place that's really open 24 hours is Cafe Promenade. As for being closed for lunch, it's probably for cleaning protocols. Even though lots of things are lifted, I would imagine they still close for a few hours to do a deep clean in between meal times.

Yeah, there are services you can pay for that will proctor you while you take the test. It just comes included in the eMed one.

4 hours ago, Big d said:

Going on Voyager of the Seas in May.  Done check in on the app,all ok till took photo of vaccine certificate .  Came up on the app validate certificate which was 10 days ago. Now today it came up on app not accepted had resend photo but saying not all photo in the box.Just submitted anyway onto app.  Has anyone any the same issue.  Can we just show it at pier on sail date.  Thank you

 

I had an issue where my vaccine card kept being rejected even though it was perfectly clear. After multiple attempts, I then sent an additional picture of the vaccination record print-out from the pharmacy (I got mine done at Walgreens) and they then accepted it.

The frustrating thing here is the fact they had to get an advocacy website involved to get this resolved. Companies are so quick to just assume the customer is lying that they never listen. They were fixated on this idea that the customer was trying to get a RoyalUp refund, but it was because they shouldn't have been charged for the bid in the first place. It even took multiple emails from that website for them to even grasp the issue. Just ridiculous. If a company overpays you, you can guarantee they'll get that money back by any means necessary, but when it's a customer who overpays, companies drag their feet.

32 minutes ago, BowTieBrigade said:

I don’t even like coconut but those cookies…

Well now I HAVE to try them. I love coconut.

12 minutes ago, ellcee said:

It'll be sitting in your room waiting for you.

Okay so won't be able to use the machines until the cabin is ready. Oh well, there's still plenty more I can get!

I have the refreshment package, do they hand you the Freestyle cup once you get on? Or where do you get that?

How much do you actually need to gamble to get free cruise offers, out of curiosity?

1 hour ago, Pooch said:

Table next to us on Harmony ordered every dessert on the menu, took a few bites of each & left the rest.  Wasteful IMHO 

Yeah, like I said, I don't anticipate doing this unless I feel I can finish everything, but I've looked at the menu and there are definitely some nights that have two desserts I'll want.