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TessFromFlorida

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Posts posted by TessFromFlorida

  1. I am so sorry this happened to you. Their billing "system" is so F'd up for a company of this size. They need to just pause all transactions for a week and set up a new payment processing system with a whole new team because what they have in place now is a joke. I am currently at risk of losing thousands because of a $150 they can figure out how to process  🤬

  2. Can't make this stuff up... I just received another balance due notice for the same amount. Checked my cards, no refunds, just asking for this $159.18 again. So, paid it through the app, AGAIN, full on Kardashian style- just throw money at it to try and make this issue go away.

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    The payment received invoice came through and now there is a random casino code (YKD9) attached to the payment 🧐 Every time I have made any kind of price adjustment (reprice when the fare dips) a new code is added - it is very odd- now they slapped a code on this black Friday debacle. Yes, I know- I should have a TA 😇

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  3. Hi there! Sharing this as a possible warning to those who may have canceled CP purchases last fall and have a final payment due soon.

    I want to preface this with the fact that I experienced the same issue with our Allure spring break cruise but chalked it up to Black Friday systems overload.

    Last week, the final payment was due for a cruise this July. I paid everything in full two weeks before that date and received an invoice confirming as much. After about a week, still a few days to go until the official final payment due, I see a balance of $159.18 in the app, but the desktop cruise planner shows I am paid in full. I double-checked all payments went through, reread the invoice several times, all looked fine on my end, so I decided to give it a few days to work itself out.

    Well, Sunday I received a notice of balance due, but the kicker is the body of the email states zero balance, but the attached invoice states $159.18 due. So, I called the Casino Royale desk. After investigating, the agent can see that I paid in full, but 4 days after making that payment in late March, I was mysteriously refunded $159.18 back to the card that was used for the deposit (the statement hasn't come so I did not notice this credit).

    After 1.5 hours on the line, I was told the refund was for two canceled cruise planner purchases for Chops lunch. I could verify purchasing Chops 2x (10/7 & 11/9) but canceling both back in November and December as better deals came up. I tried to pay the balance during the call, but the system would not accept payment because it looked as if I was paid in full... um, OK. We hung up and the agent's supervisor called an hour or so later and promised to remove the charge. At this point, I am over payment due and experiencing some serious anxiety about losing our room, so I entered my card info into the app and lo and behold, it accepted payment and I received a new invoice stating I am PIF. 

    I am sharing this drama because canceled cruise planner purchases from last fall led to all of my issues with our spring cruise. Because this Anthem cruise ordeal all culminated around final payment time, just as it did with the Allure cruise, I cannot help but wonder what the heck is going on. Why would I just now be refunded for a canceled purchase over 4 months ago and suspiciously right before final payment? If I put my tinfoil hat on, I would get suspicious when comparing the fare I paid and the going rate of both rooms at the time of final payment... but, in reality, I am 99% sure it is just their crappy billing system that cannot separate CP purchases with the cruise fare and waiting to run payments/refunds until right before the final payment date.

     

  4. I order room service each morning- coffee and tea for 4, which lasts until evening. I buy 2 or 3 drinks per day on ship @ $15 max. I do not find the drink package a value add at all, but I am not a heavy drinker and am OK with standard coffee. I spend about $180 USD for a 7 day cruise, buying as I go. This is taking into account 4 of those days are typically in port.  

  5. The sofa bed pull out is on 2 levels, so it isnt the same as sleeping the same bed, really. We have air mattresses for sleepovers and they can be stored behind the curtain in the morning, so not heavy or in the way at all, the issue is where to put it when it is time to go to bed given the chairs and table in the living area. I dont see the need to splurge on a larger room, it will be fine. The only issue I see is they may question the thing used to inflate the mattress 🙂

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