I always check my cruise bill for 5 things before the sailing ends to avoid fixing it later
In:Before I walk off any cruise ship to head home, I'll double check my onboard account for certain charges to avoid problems later.

It's far easier to get billing discrepancies settled while onboard than at home. This is because once you're home, everything gets charged to your credit card and the refund process involves more steps. On land, the shoreside team has to coordinate with the ship and figure out if what you're saying is accurate or not.
But if you head to Guest Services and bring up something on your bill that doesn't look right, it's a few keystrokes and they can fix the issue.
I really think every cruiser should double check their cruise bill prior to the conclusion of the voyage to ensure these five things are actually correct.
Unreturned towel fees

Did you know Royal Caribbean will charge you $25 for each pool towel you didn't return?
In my experience, this fee gets hit more accidentally than intentionally.
Sure, if you forgot to actually return a towel, go do that before the cruise ends. Bring it back up to the pool towel distribution point on the pool deck and have them scan your SeaPass card.
However, I've seen a lot of instances where people returned their towels and accidentally have an unreturned towel fee.
If this is the case, definitely go to Guest Services on the final evening or morning and ask to have it taken off your account.
The wrong gratuity amount

Gratuities are part of the cruise experience these days, but I have seen discrepancies with how they get charged.
Verify the amount is not doubled up. If you prepaid gratuities, then ensure there are no daily gratuity fees onboard. This has happened to me at least once or twice.
Something else to verify is any gratuity you sign on a receipt is actually the right amount.

I have terrible handwriting, and one time I tipped $20 but the waiter misread my chicken scratch and entered $50 because my "2" looks like a "5".
This was an easy fix at Guest Services, but I'd hate to have tried to figure this out if I was at home.
Refunds that should be there

Now that you had Guest Services or a bartender apply a refund for something, you should verify it's fixed before disembarking.
Crew members want to make your life easy, so they'll often tell you that they'll take care of a billing issue (like a refund). The thing is, you want to verify that later.
If you returned something, cancelled a service, or found an accidental charge, be sure your onboard account reflects that.
If you're taking care of this on the final morning of the cruise, ask for a print out verifying the refunds you expect are actually there.
Onboard credit has been applied

There are two sources of onboard credit you could have, but occasionally it doesn't get added.
Any OBC you received from the cruise line is usually added to your account on the first day of the cruise. You'll see a negative balance to start your sailing, which means it's there.
If you have more than one cabin, be sure each cabin has the credit. In fact, if your kids are in another cabin, you could ask to have their credit moved to your account.

The other source of onboard credit is from a travel agent, and this one might take a day or two to apply.
There have been many cruises where I didn't see OBC that my travel agent gave me hit my account until day 2 or 3.
If you don't see onboard credit you expected in your account, head to Guest Services to verify it's in the process of being applied.
Total owed, and if you want to put cash down before the end of the cruise

Similar to your credit card bill that you probably browse each month, it's a good idea to look over everything while on the ship.
Some cruisers like to then deposit cash to reduce how much gets charged to the credit card.
If you won money in the casino or simply have leftover vacation cash, you can pay off some or all of your SeaPass bill before the cruise ends. You can deposit cash at any time to offset charges.
How to check the bill

Now that I outlined all the things to look for in your bill, it might help if you knew how to check your bill.
The easiest way is to open the Royal Caribbean app and click the Person icon in the top right, and then scroll down to "Onboard account".
This is where you can see recent charge activity. You can click "Details" to see every single charge and credit there.
The app is updated in real time, so as soon as something is charged, it appears there.
The "old school" way is to go to Guest Services and ask for a print out.
They can do so at anytime, but it requires waiting in line. Plus, it's out of date the moment it prints out.
Who to talk to if there's a problem

Let's assume you find a billing discrepancy or have a question about what something is. What do you do next?
Guest Services is the best place to start. Every ship has a desk that's open 24 hours per day, and they can assist.
On the very newest ships, the Royal Caribbean app has a Guest Services chat feature that you could use to save yourself the trip.
If you're staying in a suite, the Suite Concierge can assist too. The Suite Concierge may be faster since lines at Guest Services can be quite long.
In addition, if you're a Diamond member or above, the Crown Lounge concierge can assist with billing issues too.
































































































