Royal Caribbean CIO Bill Martin spoke with Network World about how Royal Caribbean uses various mobile tools to benefit customer service.

Royal Caribbean has deployed iPhones, iPads and handheld systems from Motorola and XRiver Technologies to its cruise ships as well as land based operations.  One such use is the kid tracking technology in stripped down iPhones that allow parents to track the movements of their children aboard a ship. The kids wear a Wi-Fi equipped bracelet that uses the ships' Wi-Fi access points to triangulate the position of the child.

Cruise employees use XRiver Technologies tablets to assist customers in enrolling in activities-such as the Waverider, rock climbing and zip lines-by selecting the activity a guest wants, swiping her stateroom key card and having her sign any necessary liability waivers right on the screen. The tablets replace the paper waivers required for each activity and speed up the entire process.

iPads are being used on Royal Caribbean ships for providing a wine list that suggests food pairings and shows photos and videos of the vineyards-but doesn't throw open the doors for any mobile device.

If you're an Android fan, you may be wondering why Royal Caribbean hasn't used any of that software yet and Martin says there are so many iterations of that operating system on many different devices. "We do try to simplify where we can," he says, adding that he's begun testing some Android applications.

Celebrity gossip site TMZ is reporting Foxy Brown was kicked off a Royal Caribbean cruise after she became irate over missing an onboard manicure appointment.

According to guests on the ship, Brown made the appointment a day after the cruise departed and then showed up three hours late to the nail appointment.  After creating an incident, security held her until the next stop was made by the ship and was promptly kicked off the ship in the Cayman Islands.

Foxy Brown had performed on the ship the night before and was flown home after being escorted off the ship. Royal Caribbean has no comment on the incident.

Royal Caribbean's Mariner of the Sea arrived for her new Mediterranean itineraries for the first time in Italy.  The ship arrived in the early hours of the morning to Civitavecchia, where she will be home for the entire 2011 season, until the end of October.

During the "Italian baptism," the ribbon-cutting ceremony has been entrusted to champion Fiona May. Mariner of the Seas was also the scene of a unique event, "Run for Royal", the first 3km never sailed on a cruise ship, which involved five runners.

Yesterday in Civitavecchia, in the presence of a large group of journalists, travel agents, port authorities and sports stars and entertainers, there was an Italian baptism of Mariner of the Seas, the new queen of the Royal Caribbean's Mediterranean Fleet, for the first time in the Mare Nostrum.

The ship's godmother of the event was Fiona May, an Italian athlete, twice world champion of long jump, welcomed on his arrival the ship was established in 2003.

Lina Mazzucco, general manager Royal Caribbean Italy, explains the choice: " In a lively and passionate character and style of Fiona, we recognized the spirit of Mariner of the Seas, a ship full of character, dedicated to the Italians, lovers of sport and a holiday at the same time dynamic and healthy, which makes the wishes of the family. Its elegance, femininity and perseverance in life as in sport, we did see in her the perfect spokesperson for this amazing ship . "

For the first time ever in the history of the company, the ship will depart from Genoa Royal - apart from Civitavecchia - and will offer seven-night cruises to the guests that will touch Cannes, Ajaccio, Barcelona, ​​Palma de Mallorca.

Local officials in Falmouth, Jamaica estimate thousands of locals descended upon the new cruise port to witness Royal Caribbean's mega-ship Oasis of the Seas dock for the first time there on Tuesday.

Royal Caribbean Chairman Richard Fain described the scene in conjunction with Oasis' arrival as "Wow".

Seaboard Street (the street adjacent to the wharf) and Market Street were jam-packed with onlookers who wanted to catch a glimpse of the enormous ship and perhaps the promise of a better future with added tourist dollars streaming into the area.

The excitement lasted through Oasis' departure, when she blew her horn a half hour before leaving and many returned to the pier to watch her leave.  Oasis of the Seas will return to Falmouth in two weeks.

Royal Caribbean is planning on sending a record amount of its ships to Europe for the 2012 cruise season, which constitutes more than half of its fleet.  The cruise line announced 12 of its 22 ships will be serving European itineraries in 2012 as demand in the region is expected to continue growing.

By sending 12 ships in 2012, it will increase Royal Caribbean's presence in the continent from 11 in 2011 and 8 in 2010.

More changes for Royal Caribbean in Europe include

• Serenade of the Seas will sailing out of Barcelona starting in 2012
• Royal Caribbean has also added cruises out of Amsterdam, Holland, where Brilliance of the Seas will call Copenhagen home as it conducts northern Europe itineraries
• Mariner of the Seas will add Holy Land cruises as well as seven-night Western Mediterranean voyages from Rome
• Vision of the Seas will visit the Holy Land as well as some Northern Europe itineraries
• Liberty of the Seas will offer new five-night Western Mediterranean cruises

Royal Caribbean has also announced it will offer cruises from 8 "interports" (locations that passengers can board ships wile in the middle of a scheduled itinerary).  The interports will include

• France
  • Toulon
  • Marseille
  • LeHavre
• Italy
  • Genoa
  • Messina (Sicily)
  • Bari 
• Valencia, Spain
• Kusadasi (Ephesus) Turkey

Royal Caribbean announced that it will expand the number of cruises to the Middle East in November thanks to increasing demand for its current itineraries.

Royal Caribbean says that its sailings for this season are nearly completely booked and it appears that wont be changing soon. Royal Caribbean Execuritve Director for the Middle East explains the increase in cruises, "Interest in our cruises has been so strong that we will be adding more sailings in our third season starting in November 2011".

The Port Authority of Jamaica and Royal Caribbean Cruises Ltd. officially opened Historic Falmouth Port today with the maiden call of Royal Caribbean International’s Oasis of the Seas, one of the world’s two largest and most innovative cruise ships. Situated between the popular cruise ports of Ocho Rios and Montego Bay, Historic Falmouth is the first-ever thematic cruise port that provides a convenient gateway for guests to embark on more than 60 exhilarating land experiences along the north coast of Jamaica. Additionally, ongoing revitalizations throughout the town of Falmouth will offer guests an extensive array of cultural and historic experiences for an adventurous Jamaican port call on their cruise vacation. At a grand ribbon cutting ceremony, Hon. Bruce Golding, Prime Minister of Jamaica, Richard D. Fain, Chairman and CEO of Royal Caribbean Cruises Ltd., and Hon. Michael Henry, Jamaica’s Minister of Transport and Works, welcomed cruise guests to Jamaica and Historic Falmouth Port.

“It is especially rewarding for the Port Authority of Jamaica to help bring our country’s cultural history to a new generation of cruise guests,” said Minister Henry, who has portfolio responsibility for cruise shipping. “Our sights have always been to create the best-in-class berthing facilities at the Historic Falmouth Port and establishing the preeminent cruise destination in the region. The arrival of the world’s largest ship, Oasis of the Seas, at Historic Falmouth Port is a milestone for our ongoing success in fostering Jamaica’s tourism industry.

The revitalization of Historic Falmouth is a multi-phased development project, with the first phase offering a two-berth pier, retail and restaurant services, and a transportation center. Subsequent phases will include onsite attractions and experiences, hotel and residential developments, as well as additional retail and restaurant options.

“It is my honor to re-inaugurate Historic Falmouth Port alongside Prime Minister Golding and the people of Falmouth,” said Fain. “Royal Caribbean is delighted to have partnered with the Port Authority of Jamaica to create the Caribbean’s premier cruise port. Together, we are working to deliver our shared vision of the region’s first themed port of call to offer our guests all the best experiences along Jamaica’s north coast.”

The town of Falmouth also has many original prominent houses, shops and public buildings built in the 18th and 19th centuries that are still standing and are true historic gems. The restoration and preservation of several buildings in Falmouth is currently underway.

The residents of Falmouth, Jamaica are ready to welcome Royal Caribbean's Oasis of the Seas today as she makes her inaugural visit to the port.

Port Authority of Jamaica Public Relations Officer Andrea White indicated that all systems are in place to accommodate the mega-ship.  Furthermore, the berthing facility atFalmouth port is 100 percent ready and everyone is raring to witness this historic moment.

Work crews have been working hard to ensure that Water Square looks perfect for Tuesday’s arrival of the ship. Colin Gager, Mayor of Falmouth, said cleaning efforts would continue right up to the arrival of the ship.

The townspeople are excited for the arrival too.  Many residents have been flooding the Mayor's office to seek more information on her arrival and the Mayor has announced big screen televisions will be placed at strategic points in Water Square so that residents can see what is happening on the port.

Sandra Grant Griffiths, Jamaica's Consul General, greeted Royal Caribbean's Oasis of the Seas' passengers this past Saturday to commemorate the mega-ship's first stop at the brand new Falmouth cruise port in Jamaica.

The moment took place in Port Everglades, Florida as Griffiths wished the ship a great vacation as it would begin a journey to bring its passengers to Jamaica.  Oasis will dock at Falmouth today, March 22, which coincides with the celebration of the official opening of the Falmouth Port.

Mrs. Grant Griffiths was accompanied on tour by officials of Royal Caribbean Cruise Limited, officials of Broward County Commission, and the Port Everglades in Fort Lauderdale.