cruise planning and payment not going through

[Bob Burd]

All this week, I've tried to purchase items in the cruise planner.  Quite a number of times, I put it in the cart and I go try and pay.  It would say booked, but then they payment didn't go through and I never received an email from Royal that I got it of course. Order would say processing. I also most of the time did not get an email that it had an issue, which was annoying. I tried different cards and no luck.  i tried restarting my computer, no luck. I tried incognito mode, no luck. Tried different computer, no luck. Ended up calling Royal and doing the excursions and paying for them over the phone.  Now this was a linked reservation which should not have been a problem as I did get it to work a couple of times. I have been on a number of cruises and have never had this issue.  Has anyone else had this issue and did you do a workaround that worked besides calling like I did?  Thanks in advance if someone has a solution.  I did explain the situation to the person on the phone so they could put in a 'ticket' to let them know. 

sorry, I put this in the wrong message board. I thought I was in the Royal discussion.  The powers to be can move this if they want. 

Edited November 1, 2024 by Bob Burd
put in wrong message board

[cedricmr]

no problem for me. i booked internet package without problem.

maybe, the app is solution ?

[Matt]

Try a different web browser and turn off your anti virus and then try again

[Cactus527]

My TA has told me Royal has been having issues with their site all week long. Unfortunate, but not unusual. I would just keep trying. Also, sometimes it works better for me if I use Microsoft Edge versus Chrome or Firefox. 

[Levi]

I had the same issues earlier this week. The site was asking for expiration in MM/YYYY format but the bank was declining.

The format needed to be entered as MM/YY instead.

 

Hope that helps!

[Goingonaboat]

The app absolutely is horrible, I have had to go through their website to do anything involving this cruise

[Dan Curtis]

I had issues as well, kept saying the name on my card was incorrect, then I couldn't get on the app, as much as I love Royal, I don't love there web site.