kjack Posted April 24 Report Share Posted April 24 Royal caribbean change the cruise itinerary to a destination I do not want to go, can I get a refund not a credit but a refund? the travel is scheduled for June 6, 2024 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 24 Report Share Posted April 24 28 minutes ago, kjack said: Royal caribbean change the cruise itinerary to a destination I do not want to go, can I get a refund not a credit but a refund? the travel is scheduled for June 6, 2024 Sometimes. When a change of itinerary is announced, there will be options for you to consider. Sometimes, refund is an option, but not normally. Quote Link to comment Share on other sites More sharing options...
Xtentions Posted April 24 Report Share Posted April 24 Your available options would be in the email you received telling you of the port cancelation. Generally when a single port is changed they will not refund the entire cruise but they sometimes will. Quote Link to comment Share on other sites More sharing options...
teddy Posted April 24 Report Share Posted April 24 While anything is possible, I doubt you can get a complete refund...at least in the US. I don't know about other countries. Royal Caribbean has covered themselves in their terms and conditions. You can select your country and read here: https://www.royalcaribbean.com/guest-terms/primary-country-of-residence/ Here are the specifics for cruises booked in the United States as they relate to itinerary changes . Quote 7. CANCELLATION, DEVIATION, OR SUBSTITUTION BY CARRIER: a. Cancellation by Carrier Generally. Carrier has the right, without prior to notice to Guest, to cancel all or any portion of this Agreement at any time prior to Guest boarding the Vessel for the Cruise or commencing a Land Tour, whichever occurs first. In such case, Guest’s sole and exclusive remedy shall be for the issuance of a refund or future cruise credit from Third Party Reseller for all or the proportionate value of the cancelled Cruise or CruiseTour, as set forth in Third Party Reseller’s applicable terms and conditions. Unless otherwise provided herein, Guest agrees that a refund or future cruise credit from Third Party Reseller shall be Guest’s sole and exclusive remedy and Carrier shall have no liability for damages or compensation of any kind. Carrier’s right to cancel this Agreement shall be in addition to Carrier’s right to cancel the Cruise or CruiseTour. b. Deviations by Carrier. Carrier may for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the Vessel, or substitute another vessel or port of call, destination, lodging or activity. Carrier shall not be liable for any claim whatsoever by Guest, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, or deviation. For the avoidance of doubt, the terms of this Section 7.b apply equally with respect to either a Cruise or CruiseTour. c. Cancellation or Deviation by Carrier Caused by Circumstances Beyond Carrier’s Control. If Carrier’s performance hereunder is, hindered or adversely affected, or in the opinion of Carrier or the Master is likely to be hindered or adversely affected, in whole or in part, as a result of war, hostilities, blockages, prevailing weather conditions (e.g., tropical cyclones or the presence of ice), labor conflicts, strikes onboard or ashore, breakdown of Vessel, congestion, docking difficulties, medical or lifesaving emergencies, declared pandemics, public health emergencies or outbreak of communicable disease, quarantines, national or regional emergencies, seizure under legal process or any other cause whatsoever, or if Carrier or the Master considers that for any reason whatsoever, proceeding to, attempting to enter, or entering or remaining at the port on an itinerary may expose the Vessel to risk or loss or damage or delay, Guest and her baggage may be landed at any port, or if the Guest has not embarked on the Cruise or commenced the Land Tour the entire Cruise may be canceled, at which time the responsibility of Carrier shall cease. d. Early Termination Due to Mechanical Failures. In the event that a Cruise (or the cruise component of a CruiseTour) is canceled or terminated early due to mechanical failures, Guest shall have a right to: (i) a full refund of the Cruise Fare from Third Party Reseller if the entire Cruise is canceled, or a partial refund if the Cruise is terminated early; (ii) transportation selected by Carrier to the Vessel’s scheduled port of disembarkation or the Guest’s home city (as determined by Carrier), if Guest has travelled to the Vessel; and (iii) lodging selected by Carrier, if disembarkation and an overnight stay in an unscheduled port are required due to the Cruise or cruise component of a CruiseTour being cancelled or terminated early because of such mechanical failures. e. Substitution and Transfers. Carrier has the right to substitute the Vessel for any other vessel or means of transportation, regardless of whether owned or operated by the Carrier, and to re-berth Guest thereon, without liability or compensation to Guest of any kind. Carrier shall further have the right to transfer Guest and/or Guest’s luggage to other carriers, whether by air, land or sea toward the final port of disembarkation. Transfers for the convenience of Guest, or in compliance with a government order pursuant to Section 7.f, shall be at the sole and exclusive cost to Guest. f. Compliance with Government Orders. Carrier shall have the right to comply with any orders, recommendations, or directions whatsoever given by any governmental entity or by persons purporting to act with such authority, without liability for loss, compensation of any kind whatsoever or refund to Guest from Carrier. Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted April 24 Report Share Posted April 24 In your contract it states that they can change itinerary with no notice at any time. CanHardlyWait, Neesa, tjcruisers and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted April 24 Report Share Posted April 24 Check your cruise insurance for coverage of missed port or itinerary changes. Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted April 24 Report Share Posted April 24 Unless it's a pretty significant itinerary change, I wouldn't hold my breath CanHardlyWait 1 Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted April 24 Report Share Posted April 24 10 minutes ago, tjcruisers said: Unless it's a pretty significant itinerary change, I wouldn't hold my breath And by significant, it usually means a change in the number of nights or the origination/return port. WAAAYTOOO, CanHardlyWait and tjcruisers 3 Quote Link to comment Share on other sites More sharing options...
CanHardlyWait Posted April 24 Report Share Posted April 24 Also if it's a Labadee thing, you are blank out of luck. Ship happens. tjcruisers 1 Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted April 24 Report Share Posted April 24 Sounds like a great question for your TA to handle!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.