deep1 Posted April 10 Report Share Posted April 10 THE GOOD>>>>>Picked this one cause of itinerary that included Key West and Bimini, both on bucket list for Fiancé. Boarding was seamless. Crew was best I have ever seen! Ship clean and not crowded. Buffet better than Windjammers. Room was smaller than Royal but balcony was bigger. Items purchased online had not been delivered though. Call to guest services solved part of it. Some items did get delivered. Guest services called to say they were sold out although there was plenty of the other items plainly visible in the gift shop at higher cost than what I had agreed to pay on line. They said they would refund to my card form of payment. NO biggie but still a minor glitch. Two of three outlets and both usb ports were intermittent or mostly not working. TV , Wi-Fi as well barely operational... Guest services said they would send somebody. They never did come. MDR dinner was like old days on RCL excellent!!!. Comedy/ magic show was good. After that we had to get logged back in to internet that repeatedly kicked us off. Yet too minor of a glitch to moan about. Day 2 breakfast was excellent and Key West great, especially for Fiancé who had never been. Second dinner as good as the first... THE BAD>>>>>Day three we were unable to dock due to wind and current... Many aboard were upset but I had to agree with the call. We would have two sea days instead of one to crawl to Nassau. Mid afternoon I noticed no Wi-Fi again. Also noticed we had come to a complete stop and were adrift. Phone wasn't working so I decided to go to Wi-Fi desk. Emergency lights in hall and elevators not working? Had to use stairs. Full on black out! Water was out as well, No ice for the bars, no showers. Public restrooms closed and guests told to use the ones in their cabins and flush after power would be restored. With no elevators guests had to hoof up several decks worth of stairs. Many of them elderly. Some didn't make it and suffered the ultimate indignity. Sections of stairs roped off to clean that mess! Power restored for a while. It went back out at around dinner time. Many were in showers and unable to get soap off. Dinner was hot with no AC.... Kitchen escalators and elevators didn't work. Poor wait staff had to run up and down hot dim stairs with their orders. After that black out the Celebrity Apps wouldn't work. No way again to check upcoming shows or monitor account. Next day started ok then multiple pipes on multiple decks burst! Again public facilities were closed. People had to scramble to find safe places to relieve themselves. Some noted the water went brown when the water quit running properly. Decks 2,5 and 7 were soaked in many areas.. THE REALLY UGLY: Repairs were made, Nassau stop no problem, but ugly was on its way. People were upset. They were told in some cases after we docked that BImini port fees were refunded to onboard accounts and needed to be spent while aboard?!? Nobody was notified and with no tv or working apps no way to see their accounts. My fees never were refunded nor my online goods that were never delivered. Some people were told they would get 30% off their next cruise but couldn't use any other discount? Their every day sales offer bigger discounts off full fare!!! Some were given like $90 being and told that equated to 40% of their total fares????????????? Many were told there would be no compensation what so ever!!!! Some were told there had been cold towels and free drinks at some pool but nobody let the passengers know. Then most, like me several days later have not received or been told a single thing. I had been given a promise of a call this morning but none ever came! After I took half day off to take that call! I called them and no apology or update. I am far from impressed! MaryS, Ampurp85, JLMoran and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Fastfaller Posted April 10 Report Share Posted April 10 Wow, this sounds like a train wreck.... If that power outage continues it could have given the Carnival Cruise from hell a run for it's money.... You know the one where people had to crap in buckets and leave it outside their stateroom. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted April 10 Report Share Posted April 10 Had @deep1's post been from a post count of 1 account and about RC, how quickly would we (myself often included) be jumping on the "one and done, just ignore them " responses? Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 10 Author Report Share Posted April 10 3 hours ago, HeWhoWaits said: Had @deep1's post been from a post count of 1 account and about RC, how quickly would we (myself often included) be jumping on the "one and done, just ignore them " responses? While I'm certainly bugged by the power and water issues and outright indignant about their lack of response I'm not so sure for me this is one and done. In fact I'm looking hard at Transpacific run with them. What they offer may well be the determining whether I do go but not only deciding factor. As mentioned the three days without problems were delightful. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted April 10 Report Share Posted April 10 36 minutes ago, deep1 said: While I'm certainly bugged by the power and water issues and outright indignant about their lack of response I'm not so sure for me this is one and done. In fact I'm looking hard at Transpacific run with them. What they offer may well be the determining whether I do go but not only deciding factor. As mentioned the three days without problems were delightful. I was referencing the accounts created to complain about Royal, not about your potential to use Celebrity again. Having sailed on Celebrity Reflection in February, I can concur with the aspects of Celebrity that are excellent. deep1 1 Quote Link to comment Share on other sites More sharing options...
karl_nj Posted April 14 Report Share Posted April 14 Wow, what a mess. I hope they get back to you soon with a resolution of your account issues. And sorry you missed Bimini! I know you were looking forward to showing your Fiancé around. Hopefully you can get back there on another cruise someday soon! deep1 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 15 Author Report Share Posted April 15 10 hours ago, karl_nj said: Wow, what a mess. I hope they get back to you soon with a resolution of your account issues. And sorry you missed Bimini! I know you were looking forward to showing your Fiancé around. Hopefully you can get back there on another cruise someday soon! Either fast ferry or air. Not eager to risk it again. Quote Link to comment Share on other sites More sharing options...
karl_nj Posted April 15 Report Share Posted April 15 21 hours ago, deep1 said: Either fast ferry or air. Not eager to risk it again. Ah that is a good idea. I saw the ferry docked next to us. Seems like it just takes 2 hours from FLL. It looked pretty cool, and fast! deep1 1 Quote Link to comment Share on other sites More sharing options...
Vancity Cruiser Posted April 17 Report Share Posted April 17 Somewhat surprised by the issues you had considering Summit is one of their 'revolutionized' ships. Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 18 Author Report Share Posted April 18 8 hours ago, Vancity Cruiser said: Somewhat surprised by the issues you had considering Summit is one of their 'revolutionized' ships. I had no reason to think they would have any mishaps. Especially multiple ones. It had great reviews and though fresh out of dry dock still had the issues. My biggest concern wasn't the power, head and water problems. It was the lack of communication and utter indifference to the passengers by guest services. I didn't find that remotely acceptable. I approached them calmly and with respect. When given no viable answers to my questions, I escalated to executive branch. Though slow to respond they did show concern. Then today they offered a compensation. A touch short of what I had hoped for but good enough. For me, its astern of us and adequately resolved. JLMoran and Vancity Cruiser 2 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.