Vlad Posted September 26, 2023 Report Share Posted September 26, 2023 Hi guys, Does anyone have any problems accessing reservation details in the app? On the website it's showing up fine, can make additional reservations, but calendar is empty As if something isn't working I'm getting this message... Quote Link to comment Share on other sites More sharing options...
ScottD Posted September 26, 2023 Report Share Posted September 26, 2023 1 hour ago, Vlad said: Hi guys, Does anyone have any problems accessing reservation details in the app? On the website it's showing up fine, can make additional reservations, but calendar is empty As if something isn't working I'm getting this message... I keep getting this, but everything works just fine. I have been seeing people in my FB sailing group keep reporting that the reservations they made have disappeared for some shows, but I still see everything so not sure what's up RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Vlad Posted September 26, 2023 Author Report Share Posted September 26, 2023 5 minutes ago, ScottD said: I keep getting this, but everything works just fine. I have been seeing people in my FB sailing group keep reporting that the reservations they made have disappeared for some shows, but I still see everything so not sure what's up Not sure what you mean all is fine. In the app, this orange message is the only thing I'm getting, no tabs or info is showing up for this cruise. Another reservation almost 6 months later, and all is working for that one. Quote Link to comment Share on other sites More sharing options...
FionaMG Posted September 26, 2023 Report Share Posted September 26, 2023 I get that too, quite often, but like @ScottD it doesn't seem to affect any of my bookings in any way. RCIfan1912 and OCSC Mike 2 Quote Link to comment Share on other sites More sharing options...
Vlad Posted September 26, 2023 Author Report Share Posted September 26, 2023 1 minute ago, FionaMG said: I get that too, quite often, but like @ScottD it doesn't seem to affect any of my bookings in any way. Does it disappeared closer to the sailing? Otherwise it makes app unusable for any reservations or info Quote Link to comment Share on other sites More sharing options...
FionaMG Posted September 26, 2023 Report Share Posted September 26, 2023 Just now, Vlad said: Does it disappeared closer to the sailing? Otherwise it makes app unusable for any reservations or info It seems to come and go entirely randomly. One time when I open the app it will be there and the next it won't, and then it will come back again, so it's completely unpredictable. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 26, 2023 Report Share Posted September 26, 2023 When I get that orange message it is b/c I am not signed into the internet, onboard. I have never gotten that message on land. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted September 26, 2023 Report Share Posted September 26, 2023 1 hour ago, WAAAYTOOO said: When I get that orange message it is b/c I am not signed into the internet, onboard. I have never gotten that message on land. Now that you mention it, I have wondered in the past if it might be down to a fluctuating internet signal. I've had it appear both at home and on board ships. WAAAYTOOO, OCSC Mike and ScottD 3 Quote Link to comment Share on other sites More sharing options...
ScottD Posted September 26, 2023 Report Share Posted September 26, 2023 4 hours ago, Vlad said: Does it disappeared closer to the sailing? Otherwise it makes app unusable for any reservations or info It just goes away on my app, like it pops up for a second and as soon as I click on anything else, it goes away and it works. So maybe it is just a connection thing that pops up temporarily when I have a bad cell connection? But it literally has no affect on my app itself OCSC Mike 1 Quote Link to comment Share on other sites More sharing options...
Vlad Posted September 26, 2023 Author Report Share Posted September 26, 2023 8 minutes ago, ScottD said: It just goes away on my app, like it pops up for a second and as soon as I click on anything else, it goes away and it works. So maybe it is just a connection thing that pops up temporarily when I have a bad cell connection? But it literally has no affect on my app itself No, it goes away, but app is empty... No info And internet is perfect... So not sure what to do Quote Link to comment Share on other sites More sharing options...
FionaMG Posted September 26, 2023 Report Share Posted September 26, 2023 15 minutes ago, Vlad said: No, it goes away, but app is empty... No info And internet is perfect... So not sure what to do Maybe try deleting and reinstalling the app? Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 26, 2023 Report Share Posted September 26, 2023 I'd clear app cache and data, then log back into the app Quote Link to comment Share on other sites More sharing options...
Vlad Posted September 26, 2023 Author Report Share Posted September 26, 2023 14 minutes ago, smokeybandit said: I'd clear app cache and data, then log back into the app Uninstalled and everything else That's not the reason I have another reservation And app works fully in it Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 26, 2023 Report Share Posted September 26, 2023 1 hour ago, Vlad said: Uninstalled and everything else That's not the reason I have another reservation And app works fully in it I thought it was happening for all cruises. If it's just one cruise, then yeah it's not an app issue. Quote Link to comment Share on other sites More sharing options...
TessFromFlorida Posted September 27, 2023 Report Share Posted September 27, 2023 9 hours ago, Vlad said: Uninstalled and everything else That's not the reason I have another reservation And app works fully in it I am experiencing the same issue. I access the cruise planner via royalcaribbean.com Quote Link to comment Share on other sites More sharing options...
Vlad Posted September 27, 2023 Author Report Share Posted September 27, 2023 Just now, TessFromFlorida said: I am experiencing the same issue. I access the cruise planner via royalcaribbean.com On website, reservation seems to work, but my calendar is completely empty. Very hard to plan. But if it won't be fixed, being on the ship without an app is almost impossible... TessFromFlorida 1 Quote Link to comment Share on other sites More sharing options...
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