Sunnymer Posted April 12, 2023 Report Share Posted April 12, 2023 It seems Royal has dropped Juneau from all of its June-August sailings on both Ovation and Quantum. Has anyone heard anything about this? Juneau has disappeared from the app and online cruise planner overnight. Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted April 13, 2023 Report Share Posted April 13, 2023 I think it is just a normal Royal glitch. It does show up in the cruise planner when I log in now but not on the opening page. Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted April 13, 2023 Report Share Posted April 13, 2023 Shows up just fine on my itinerary! Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 13, 2023 Report Share Posted April 13, 2023 I'm booked on Quantum and no issues. Cruise planner letting me add excursion just a few minutes ago. THe app is showing palm trees. I'm 136 days out so the app is not working really for anything except to show me what I have ordered on line. DDaley 1 Quote Link to comment Share on other sites More sharing options...
12thman Posted April 13, 2023 Report Share Posted April 13, 2023 Large rock throws wrench into Skagway’s cruise ship schedule https://www.ktoo.org/2023/04/11/large-rock-throws-wrench-into-skagways-cruise-ship-schedule/ Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 13, 2023 Report Share Posted April 13, 2023 26 minutes ago, 12thman said: Large rock throws wrench into Skagway’s cruise ship schedule https://www.ktoo.org/2023/04/11/large-rock-throws-wrench-into-skagways-cruise-ship-schedule/ That's been taken into consideration. Been a "thing" since last August. Juneau is different animal and there is no problems there. IT glitch of the day. App issue ...cruise planner still taking my money and making it their money...with a smile. FloatyBoaty 1 Quote Link to comment Share on other sites More sharing options...
texascruiser Posted April 13, 2023 Report Share Posted April 13, 2023 Gone from my sailing as well (Ovation, June 2nd). Doesn't show up in the ports listed, calendar shows a Sea Day that day. Excursions menu still show for the port itself, but there is no ability to book them as the Reserve button is grayed out with a generic note that they are "making changes". Hmm.... Quote Link to comment Share on other sites More sharing options...
Southern Waters Posted April 13, 2023 Report Share Posted April 13, 2023 I'm on Ovation June 9 and Juneau excursions show up both on the app and the website. The "Reserve" button is not grayed out Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 13, 2023 Report Share Posted April 13, 2023 This morn update: Still showing but greyed out trying to buy another excursion. I see elsewhere that other items offered not related to Juneau are gone as well. App Planner showing palm trees for that day. Quote Link to comment Share on other sites More sharing options...
DDaley Posted April 13, 2023 Report Share Posted April 13, 2023 I’m sailing Quantum in September and it was removed from my list of ports too. Although when I go to load the cruise planner, it gives me a warning and boots me back to the cruises overview screen. "Hang tight, lots of guests are sailing through our site. Don't pick up the phone just yet, we'll load all the fun stuff soon." Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 13, 2023 Report Share Posted April 13, 2023 2 hours ago, deep1 said: This morn update: Still showing but greyed out trying to buy another excursion. I see elsewhere that other items offered not related to Juneau are gone as well. App Planner showing palm trees for that day. A call revealed that it is just a glitch and I was able to book over the phone WAAAYTOOO, She Sails Away and texascruiser 3 Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 14, 2023 Report Share Posted April 14, 2023 The planner is still greyed out. It doesn't show Juneau even in the header over " 7 night Alaska Cruise XYZ Days to go." THats the first I noticed that. Quote Link to comment Share on other sites More sharing options...
Peter D Posted April 14, 2023 Report Share Posted April 14, 2023 All of our August Juneau excursion have greyed out 'Reserve' with note. "Sorry, we’re working on enhancing excursion options. Check back soon". deep1 1 Quote Link to comment Share on other sites More sharing options...
SPS Posted April 14, 2023 Report Share Posted April 14, 2023 22 hours ago, deep1 said: A call revealed that it is just a glitch and I was able to book over the phone A glitch on a Royal Caribbean website? Surely, you jest! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 14, 2023 Report Share Posted April 14, 2023 4 hours ago, SPS said: A glitch on a Royal Caribbean website? Surely, you jest! This is a longer than usual glitch Quote Link to comment Share on other sites More sharing options...
DDaley Posted April 14, 2023 Report Share Posted April 14, 2023 According to this article on Alaska Public published two days ago, they’re expecting more passengers than ever this year! And the 5 ship max doesn’t go into effect until next season. So that bodes well for us I think! deep1 1 Quote Link to comment Share on other sites More sharing options...
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