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Sunnymer

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  1.    Sunnymer reacted to a post in a topic: No Genie email
  2.    Lovetocruise2002 reacted to a post in a topic: No Genie email
  3. Sunnymer
    Thank you @Lovetocruise2002!
  4.    WAAAYTOOO reacted to a post in a topic: No Genie email
  5. Sunnymer
    Hello everyone, we sail on Icon In 3 weeks in an Icon Loft and haven’t heard from our genie yet. Should I reach out to someone? If so, who? We have sailed Star class twice prior, and heard from both of our genies at exactly the one month mark. Thanks for your help!
  6. Sunnymer
    Thank you for the blog @Traveler! We are headed to Norway on Anthem in June, and I’ve enjoyed following along!
  7.    calvink669 reacted to a post in a topic: A Star Class Experience on Icon of the Seas - April 27th 2024 (7 Day Western Caribbean and Perfect Day)
  8. Sunnymer
    Thanks for posting! Excited to follow along! We’re Star class on Icon in July.
  9.    WAAAYTOOO reacted to a post in a topic: ST. KITTS
  10. Sunnymer
    We booked independently through Mad Max Dune Buggy Tours.
  11.    WAAAYTOOO reacted to a post in a topic: Quantum of the Seas North Star
  12. Sunnymer
    Currently onboard Quantum, and our genie confirmed that one of the glass panels cracked. She also said it may not be repaired until dry dock.
  13. Sunnymer
    Welp….after going in circles for an hour, I went ahead and paid the gratuities just to be sure they didn’t incorrectly cancel our cruise. I’m super frustrated. Hopefully once onboard we can resolve this and are refunded.
  14.    Vancity Cruiser reacted to a post in a topic: Need a non-800 customer service number
  15.    rjweber3 reacted to a post in a topic: Need a non-800 customer service number
  16.    Keanoknick reacted to a post in a topic: Need a non-800 customer service number
  17. Sunnymer
    For anyone following along on this….after the last update, gratuities had been removed. THEN today I received another email that gratuities are due and they have been readded to our account. Currently holding with customer service again
  18.    Baked Alaska reacted to a post in a topic: Need a non-800 customer service number
  19.    SpeedNoodles reacted to a post in a topic: Need a non-800 customer service number
  20. Sunnymer
    Yes I sure will! I’m hoping for the best…we aren’t off to the best start lol!
  21. Sunnymer
    I know definitely makes me rethink not using a travel agent.
  22. Sunnymer
    They said they temporarily removed the gratuities and we could “sort it out onboard”.
  23.    Sunnymer reacted to a post in a topic: Need a non-800 customer service number
  24. Sunnymer
    Surprisingly, I was only on hold 5 minutes. I just hope they did resolve the issue.
  25. Sunnymer
    I called 305-539-6000 and was able to speak to someone. They have assured me the resolutions desk removed the gratuities and that we can “sort it out” onboard…
  26. Sunnymer
    We are currently out of the country. I just received an email stating we have a balance due on our upcoming cruise for the amount of the gratuities. We are paid in full, past final payment due date as well, and we are are Star Class so gratuities should have been included. My international cell phone plan will not allow an 800 phone call. Does anyone has another number? Of course I’m panicking that they are going to incorrectly cancel our cruise! PS. We didn’t use a travel agent
  27.    Sunnymer reacted to a post in a topic: Star Class Question
  28. Sunnymer
    I sure will! I was really hoping for Hailey! I almost requested her…
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