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Sunnymer

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  1.    calvink669 reacted to a post in a topic: A Star Class Experience on Icon of the Seas - April 27th 2024 (7 Day Western Caribbean and Perfect Day)
  2. Sunnymer
    Thanks for posting! Excited to follow along! We’re Star class on Icon in July.
  3.    WAAAYTOOO reacted to a post in a topic: ST. KITTS
  4. Sunnymer
    We booked independently through Mad Max Dune Buggy Tours.
  5.    WAAAYTOOO reacted to a post in a topic: Quantum of the Seas North Star
  6. Sunnymer
    Currently onboard Quantum, and our genie confirmed that one of the glass panels cracked. She also said it may not be repaired until dry dock.
  7. Sunnymer
    Welp….after going in circles for an hour, I went ahead and paid the gratuities just to be sure they didn’t incorrectly cancel our cruise. I’m super frustrated. Hopefully once onboard we can resolve this and are refunded.
  8.    Vancity Cruiser reacted to a post in a topic: Need a non-800 customer service number
  9.    rjweber3 reacted to a post in a topic: Need a non-800 customer service number
  10.    Keanoknick reacted to a post in a topic: Need a non-800 customer service number
  11. Sunnymer
    For anyone following along on this….after the last update, gratuities had been removed. THEN today I received another email that gratuities are due and they have been readded to our account. Currently holding with customer service again
  12.    Baked Alaska reacted to a post in a topic: Need a non-800 customer service number
  13.    SpeedNoodles reacted to a post in a topic: Need a non-800 customer service number
  14.    SpeedNoodles reacted to a post in a topic: Need a non-800 customer service number
  15.    tingtang reacted to a post in a topic: Need a non-800 customer service number
  16. Sunnymer
    Yes I sure will! I’m hoping for the best…we aren’t off to the best start lol!
  17. Sunnymer
    I know definitely makes me rethink not using a travel agent.
  18. Sunnymer
    They said they temporarily removed the gratuities and we could “sort it out onboard”.
  19.    Sunnymer reacted to a post in a topic: Need a non-800 customer service number
  20. Sunnymer
    Surprisingly, I was only on hold 5 minutes. I just hope they did resolve the issue.
  21. Sunnymer
    I called 305-539-6000 and was able to speak to someone. They have assured me the resolutions desk removed the gratuities and that we can “sort it out” onboard…
  22. Sunnymer
    We are currently out of the country. I just received an email stating we have a balance due on our upcoming cruise for the amount of the gratuities. We are paid in full, past final payment due date as well, and we are are Star Class so gratuities should have been included. My international cell phone plan will not allow an 800 phone call. Does anyone has another number? Of course I’m panicking that they are going to incorrectly cancel our cruise! PS. We didn’t use a travel agent
  23.    Sunnymer reacted to a post in a topic: Star Class Question
  24. Sunnymer
    I sure will! I was really hoping for Hailey! I almost requested her…
  25. Sunnymer
    Thank you @Lovetocruise2002! I’ve enjoyed reading your recent blogs. We are very much looking forward to the experience.
  26. Sunnymer
    We just received our genie letter for the sailing the following week, and Jade is our genie as well. I’m hoping someone that has had her in the past can share some information!
  27. Sunnymer
    We just received our genie letter Her name is Jade. Does anyone have any insight on her or had her as a genie in the past? Just curious of her “style” as a genie. I’ve read a few reports, but don’t recall her name in any. Thank you!
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