Jamesszy94 Posted March 11, 2023 Report Posted March 11, 2023 If I answer yes - what happens If I answer no - what also happens? There were crew members who asked me to provide positive ratings... Quote
Matt Posted March 12, 2023 Report Posted March 12, 2023 If a crew member reminds you there is a survey and/or it’s important, that’s fine and I answer “no”. But if they guilt you about how it needs to be 5 stars or it’s a problem, then answer “yes” because they’re not supposed to do that. CruiseGus, NJCruisers, Allen2 and 3 others 3 2 1 Quote
CrimsonCruiser Posted March 12, 2023 Report Posted March 12, 2023 From what i remember it won't ask you to give names or anything like that. I think if you hit yes you get a text box to explain what happened. Like Matt said, they can (and i believe are expected to) remind you of the survey same way you'll hear people in retail say there's a survey at the bottom of the receipt. And they may tip toe into that grey area a bit by saying " 1 is the lowest, 10 is best" but if they directly ask for a 10, a high rating, or a good score that's a big no no. Quote
Jamesszy94 Posted March 12, 2023 Author Report Posted March 12, 2023 Hmm okay thanks guys. I know how I'm going to answer. CrimsonCruiser 1 Quote
PG Cruiser Posted March 12, 2023 Report Posted March 12, 2023 As crew member start to give their spiel about the survey, I quickly warn them nicely not to ask me for high ratings. I don't want to have to lie when doing the survey. CrimsonCruiser and CruiseGus 2 Quote
Angel Mann Posted March 12, 2023 Report Posted March 12, 2023 Completely off topic (even though I did wonder that same thing when we completed our survey) but I just wanted to say I love your signature pic/chart @PG Cruiser! Did you make that yourself? I want one lol. Quote
PG Cruiser Posted March 13, 2023 Report Posted March 13, 2023 20 hours ago, Angel Mann said: Completely off topic (even though I did wonder that same thing when we completed our survey) but I just wanted to say I love your signature pic/chart @PG Cruiser! Did you make that yourself? I want one lol. Yes, I made it myself. CrimsonCruiser 1 Quote
Austin Posted March 13, 2023 Report Posted March 13, 2023 Nothing except a 10 counts on the surveys. Lots of corporations (retail to healthcare) use these type of surveys and even a score of a 9 “counts against you.” It doesn’t make sense, but that’s how it’s handled. chihlidog and CrimsonCruiser 1 1 Quote
PPPJJ-GCVAB Posted March 13, 2023 Report Posted March 13, 2023 No one deserves a 10 if they did not deliver a 10 quality service. I’ve been asked to give all 10’s when purchasing a car…from a family friend…never feels right! Surveys…uggghhhh. Quote
PL8SWPR Posted March 14, 2023 Report Posted March 14, 2023 January on the Mariner was the first time in 4 cruises that the word "survey" wasn't spoken a single time to us. I was actually surprised. Quote
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