luggage tags

[jcfoshe]

We completed our cruise check in on day 40 before our cruise.  I have a brother-in-law that is going with us also complete his check in on day 43 before our cruise, harmony sept 25th.  He and his wife luggage tags where available for print about 2 weeks ago, my wife and mine still show pending.  We have set room numbers, so not  Guaranteed room type.  When should I expect luggage tags to be ready?

[Neesa]

Did you get your documents previously? On the last page of the cruise documents packet there is a luggage tag for your cabin ready to print. 

[jcfoshe]

Where would I get those Docs?  This will just be our 2nd cruise with royal, still trying to figure out all the ins and outs.

 

[AshleyDillo]

12 minutes ago, jcfoshe said:

Where would I get those Docs?

Log in through the website and you should be able to access your docs that way.  When you're looking at your reservation click on view more details.

 

 

It will be in the eDocs on the last page.

[sailaway_jason]

I was able to check in 45 days prior, but my eDocs including the tags were not available until 30 days until the cruise. Mine showed Pending like you until 30 days. I’d wait it out until then. 

[jcfoshe]

21 minutes ago, sailaway_jason said:

I was able to check in 45 days prior, but my eDocs including the tags were not available until 30 days until the cruise. Mine showed Pending like you until 30 days. I’d wait it out until then. 

we are 16 days away.

[jcfoshe]

26 minutes ago, AshleyDillo said:

Log in through the website and you should be able to access your docs that way.  When you're looking at your reservation click on view more details.

 

 

It will be in the eDocs on the last page.

I found those, no luggage tags on last page.

[sailaway_jason]

21 minutes ago, jcfoshe said:

we are 16 days away.

I would reach out to RC then since it’s getting closer. Especially if you are able to see the eDocs but with no luggage tags available. 

[Jack805]

8 hours ago, sailaway_jason said:

I would reach out to RC then since it’s getting closer. Especially if you are able to see the eDocs but with no luggage tags available. 

My room got upgraded the week before my last sailing, SetSail Pass updated with new room number but luggage tags did not. Ended up calling RC and they escalated a request to the documentation team and got the updated eDoc/luggage tags the next morning via email (and online were updated as well).

[BrianB]

I checked in for my Sept 18 cruise as soon as it opened. When I was able to access my eDocs, the luggage tag page was blank. Also the luggage tag tab next to my SetSail Pass didn’t work either. I had to wait until about two weeks prior to the sail date for them to appear. But, I wasn’t worried…been there, done that. It’s not the first time that happened. They appear eventually. Worst case scenario…just have a luggage handler at the pier put them on.

[ellcee]

A whole bunch of people on my 9/25 cruise didn't receive their luggage tags either so we all reached out to RC through facebook messenger and got them within the hour. They're still not loaded to the rc site but I have an email with the luggage tags as an attachment. 

[Jack805]

3 hours ago, ellcee said:

A whole bunch of people on my 9/25 cruise didn't receive their luggage tags either so we all reached out to RC through facebook messenger and got them within the hour. They're still not loaded to the rc site but I have an email with the luggage tags as an attachment. 

I've found the customer service from RC to be great for stuff like this. They really want to make sure you have a great trip and will do what they can to make things right as quickly as they can so you can enjoy your trip.

6 hours ago, BrianB said:

Worst case scenario…just have a luggage handler at the pier put them on.

YMMV depending on the port. I've heard of issues with getting luggage tagged by the porters at the pier, but mostly with the smaller ports with less frequent departures.

[jcfoshe]

On 9/10/2022 at 10:21 AM, ellcee said:

A whole bunch of people on my 9/25 cruise didn't receive their luggage tags either so we all reached out to RC through facebook messenger and got them within the hour. They're still not loaded to the rc site but I have an email with the luggage tags as an attachment. 

I sent in a messanger message today, they stated they would request the luggage tags be issued to us, have not seen anything yet. but it is Sunday.

[ellcee]

12 hours ago, jcfoshe said:

I sent in a messanger message today, they stated they would request the luggage tags be issued to us, have not seen anything yet. but it is Sunday.

I would keep trying daily until you got them.