plasticmaster Posted May 10, 2020 Report Posted May 10, 2020 My cruise on Independence was supposed to have been last month. I requested and received the full refund for my canceled cruise. However, I had a couple of excursions booked through Royal Caribbean for this cruise. Any idea when that money will be refunded? Quote
Lovetocruise2002 Posted May 10, 2020 Report Posted May 10, 2020 We cancelled 3/10 for our 3/15 sailing. We just got our excursion money back this past week. I think it was Thursday. So 5/7. Ogilthorpe and Snotarni 1 1 Quote
Marlena Posted May 10, 2020 Report Posted May 10, 2020 I called them because it was taking forever. And they actually said they made a mistake and cancelled the refund so would now reissue the refund. So maybe call and see to be sure as with he amount of cruises cancelled things are falling through the cracks. Neesa and Ogilthorpe 2 Quote
Bean79 Posted May 12, 2020 Report Posted May 12, 2020 On 5/10/2020 at 12:22 PM, Marlena said: I called them because it was taking forever. And they actually said they made a mistake and cancelled the refund so would now reissue the refund. So maybe call and see to be sure as with he amount of cruises cancelled things are falling through the cracks. How long were you on hold before you got to speak with someone. Quote
Lizzy B Posted May 12, 2020 Report Posted May 12, 2020 4 minutes ago, Bean79 said: How long were you on hold before you got to speak with someone. I spent 5 and half hours total on the phone yesterday, broken up over 3 calls. The first 2 calls line's dropped suddenly, without notice. The 3rd call was picked up after about two hours and fifteen minutes. Baked Alaska, JLMoran, WAAAYTOOO and 1 other 4 Quote
Marlena Posted May 12, 2020 Report Posted May 12, 2020 31 minutes ago, Bean79 said: How long were you on hold before you got to speak with someone. I was hold for about 20 min, then they sent me to another dept with took another 10. Then that person had to put me on / off hold to speak to resolution center. Whole thing took about an hr to get final answer. Have to admit everything they told me was right. Told me I would have FCC by the 13th ( received it the 11th). And told me 7 - 10 days for my cruise planner refund ( it took 7). WAAAYTOOO 1 Quote
Snotarni Posted May 12, 2020 Report Posted May 12, 2020 I contacted them via FB Messenger; they usually got back within a few minutes to a few hours... (didn't have to wait on hold) Quote
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