Dan05 23 Report post Posted September 5, 2019 We were scheduled for a September 2nd cruise on Navigator that was shortened by hurricane dorian. RCI went above what would be expected in this situation, and made switching cruises fairly simple. We are now heading out of Port Canaveral on the 9th. I can't imagine the stress the customer service reps have been under and everyone was very kind, patient, and helpful. The only issue was the amount of time spent on hold, but that was to be expected under the circumstances. I will absolutely be sailing and recommending RCI in the future. 16 2 Hoski, raahc, Vancity Cruiser and 15 others reacted to this Quote Share this post Link to post Share on other sites
ChrisK2793 234 Report post Posted September 5, 2019 Glad to hear it all worked out for you guys! 😁 1 Dan05 reacted to this Quote Share this post Link to post Share on other sites
Rob&Ana 78 Report post Posted September 5, 2019 Great news! Enjoy your cruise! 1 Dan05 reacted to this Quote Share this post Link to post Share on other sites
SPS 442 Report post Posted September 5, 2019 1. Welcome to the boards! 2. Enjoy your new cruise! 3. Thank you for joining to give a positive experience of customer service. Glad everything is working out for you. A lot of new members seem to join just to vent frustration with customer service or Royal Caribbean in general (often when they themselves are at some fault and want to blame RCCL) and then are never heard from on this forum again. I hope you've also found some other helpful info around here. 2 ChessE4 and Dan05 reacted to this Quote Share this post Link to post Share on other sites
Bean79 152 Report post Posted September 5, 2019 See you on the boat. 4 more days woohoo!!!! 1 Dan05 reacted to this Quote Share this post Link to post Share on other sites
Vancity Cruiser 166 Report post Posted September 5, 2019 10 hours ago, SPS said: A lot of new members seem to join just to vent frustration with customer service or Royal Caribbean in general (often when they themselves are at some fault and want to blame RCCL) and then are never heard from on this forum again. My exact thoughts when I started reading this post! Glad to see you joining this forum to post positive things! Happy sailings @Crummy!!! 1 SPS reacted to this Quote Share this post Link to post Share on other sites
Dan05 23 Report post Posted September 5, 2019 Thanks everyone for your kind words and wishes. This board has been a great help, and now I'm pretty much addicted to it. See you next week@Bean79. 1 SPS reacted to this Quote Share this post Link to post Share on other sites
