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EmersonNZ

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Posts posted by EmersonNZ

  3. Suite guest 'free internet' question

    in Royal Caribbean Discussion

    Posted

    Hi all

    My wife and I are booked into a Grand Suite n our up coming Harmony of the Seas 20th anniversary cruise. I have a question regarding the "free internet" that suite guest receive and was wondering if anyone could help.  Is it 1 device per room, 1 per person, or unlimited devices? Also is it Surf & Stream or just the surf package?

    I've tried finding details about the offer on RCCL site with no luck. 

  4. Oasis Class Ship to Australia?

    in Royal Caribbean News and Rumors

    Posted

    On 9/8/2019 at 5:44 PM, Shanenz84 said:

    Also, am I correct that Oasis Class do not tender? So this would also have to be taken into consideration.

    For cruises to the South Pacific there would be very few ports that could handle it - if any currently.

    For New Zealand I imagine Napier, Tauranga, Wellington & Lyttleton (once new pier is complete) should be able to accommodate but at this stage Ovation has to tender in the Harbour when visiting Auckland, which would therefore not even be possible with an Oasis Class ship. 

    I’d say more likely an Oasis Class ship would get to Asia before Australia. 

    Dunedin (or Port Charmers) could also currently handle an Oasis ship. Ironically like Australia and Sydney New Zealand's largest city's port couldn't currently berth an Oasis ship (Heck, even Ovation has to tender in Auckland).

  7. Getting from WDW hotels to Port Canaveral

    in Royal Caribbean Discussion

    Posted

    14 hours ago, ChessE4 said:

    Welcome!  I wanted to give you a shout out because we enjoyed our 2018 cruise of New Zealand and Australia, especially our stop in Dunedin.   We felt truly welcomed by the local volunteers.  We hope you have a great cruise!  I like the advice of @Lovetocruise2002 on your transportation question.

    I am glad you enjoyed your time in Dunedin. The volunteers do an amazing job welcoming people to the city and giving them some local tips and tricks etc. If youa re ever this way again (or anyone else from the blog) let me know and w'll come and meet you and give you a locals tour etc ?  

  9. Getting from WDW hotels to Port Canaveral

    in Royal Caribbean Discussion

    Posted

    My wife are book-ending our February Harmony of the Seas cruise with stays at Walt Disney World as part of our 20th Anniversary (If you are going to travel all the way from New Zealand you don't just do a cruise and head home ?).  I was wondering if anyone has any suggestions on how to get from WDW to Port Canaveral? We would prefer not to hire a car so are thinking shuttles, towncars or UBER/LYFT? Does anyone have experience with a company they have used or suggestion? 


    Thanks in advance

  13. Very disappointed

    in Royal Caribbean Discussion

    Posted

    I am the first one to say I think the "value" has decreased over time with more and more costs being added, some optional extras, some charging for what was once "free". Saying this I do not believe I have seen a decrease in the level of service I have received from staff and still feel like I get an excellent customer experience. Once or twice I guess I have had a "average to poor interaction with a grew member but those are outnumbered 1000 to 1 to the good to exceptional service I have received in recent years.

     

  15. Voom in suites

    in Royal Caribbean Discussion

    Posted

    Hi all,

     

    My wife and I will be on Harmony in February and have splurged for a suite for our 20th anniversary (I asked her if she wanted to take a cruise for our 20th anniversary and she was nice enough to bring me too).

    I note we get free internet. Do any of you know if that is Voom+Surf and is it for 1 device per person or multiple devices per person?

    We are really looking forward to our trip. It'll be the first time we've sailed on an Oasis class ship (Having done OVation, Voyager and Rapsody previously).

    Thanks for your help all. Emerson

  19. Non refund Promotion policy question

    in Royal Caribbean Discussion

    Posted

    Hi all,

    I've had a good search but couldn't find the answer so I thought I would just ask (I know they must have been asked so sorry in advance) I have a question about the refund policy questions.

    (1)  If I book a grand suite using the non-refund policy can I upgrade that suite to a loft suit without penality at a later date?

    (2)  Can I reprice the booking if I happen to find the same sailing and the same room at a cheaper price later?

    My wife and I are booking aWestern Caribbean & Perfect day cruise for Feb 2020 on Harmony (it'll be our 20th Anniversary). At this stage, we can't justify the cost of going from the Grand Suite to the Crown Loft but I could be very tempted (thoughts). To tell the truth, even the difference between a normal balcony and the suite is enough to make me go into shock but we thought we'd shout ourselves for the 20th (We are also going to bookend the trip with 2 lots of 5 nights at WDW where we did our 10th anniversary).

    Any help would be much appreciated.

    Emerson.....

     

  24. Shore Excursions - BEWARE!!

    in Shore Excursions

    Posted

    IF this is the case then it is certainly poor customer service. It would be better for them to admit the error ("due to a pricing error on our website....") and offer  to rebook the excursion at their best possible price (say what it is costing them) and maybe offering some onboard credit (Which again while they might give you $100 the actual cost to them is probably $33 due to markups etc).

    I've had a number of instances when on-line companies have mistakenly put a price on a site and in most cases they have either honoured it or admitted their mistake and made an offer I was happy with etc leading to longterm customer satisfaction. 

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