For those travelling home to Canada using switch health.. My experience was absolutely horrible!
7 hours later I was finally able to get a test complete, at 3am!!! ONE test!
Maybe it was March Break, but they had min people working and it took 2.5 hours to connect with a Nurse only for them to Hang up and I had to start all over again. 2 Nurses were choppy and both disconnected me! The QR code would not work and I lost one test as I could not get past the “invalid test”, then was able to connect in the app on the one that said “agent disconnected” only to be told the QR code I had was wrong and I needed to re-enter the Queue. My mother in law was in tears!!!! The last Nurse was kind enough to delete the QR, and pull me from the queue after 7 hours of frustration. Cudos to Sarah, but Switch Health will be hearing from me after I had to spend $60 on a new test at Lab Doctor as there were no appointments avail anywhere else.
My advice, log in early when everyone is enjoying to pool! I learnt the hard way!