DaiC01
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Posts posted by DaiC01
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On 4/16/2020 at 9:19 PM, Andrew72681 said:
And to further what Matt said, most of the time (some casino rates which have to be paid in full not withstanding) cruises can be repriced when they come down. If you are worried about getting a different ship or sail date be sure to do a refundable deposit. It will cost more but comes with more flexibility.
I think the OP ref. UK we cant get repricing or upgrades if the price goes down.
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On 4/1/2020 at 8:03 PM, YOLO said:
@MikaelaJ @KyleW2 @hail73 @Carl Vitanza @nikken79 @Cruise Happy Welcome all to the RCB forums!
Sorry to everyone who are working on obtaining refunds for RCL cruises. Luckily (or unluckily) we cruised on the last Anthem cruise, but do have a fully paid for Harmony cruise on Nov 1st. Were these promises of cash refunds from the 13th onwards documented in writing somewhere? Thanks.
I haven't read the whole thread so this might not be relevant, we had out refund on the 11th April, no associated documentation just cash credited to my credit card. I have included below the email we received on the 26th March.
Dear Guest,
We wanted to reach out to you with an update on the status of your refund for your April 30, 2020 sailing onboard Quantum of the Seas.
We know we promised you your refund by March 25th. But, as a result of this unprecedented global situation caused by COVID-19, we've experienced a delay. We're sorry for any inconvenience caused by this. We now expect to have your refund to you the week of April 13th, 2020.
Please know, we are currently working diligently on processing your full refund and can assure you that it is being prioritized. We kindly ask for your continued patience as we work on getting this matter resolved for you as soon as possible.
Again, we're sorry for this unexpected impact to your vacation, and thank you for your patience, understanding, and cooperation during this unfortunate situation. We wish you good health and hope to have the opportunity to sail with you under different circumstances soon.
Sincerely,
Royal Caribbean International
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On 4/10/2020 at 2:08 AM, JLMoran said:
From yesterday's Times, in my news feed today: https://www.nytimes.com/2020/04/08/us/coronavirus-live-updates.html
Bet you dollars to donuts that those European transmissions were by airplane and not cruise line. But will the Times, or any other news publication, or any scientists, say that?
I realize that cruising wasn't even brought up in this article, but that's kind of the point. This would be a chance to at least suggest that the pointless dog-pile on cruising was the canard that all of us have been saying it is. Cruising became a scapegoat for easy spread of the virus, instead of pointing the finger at all forms of mass (sometimes intercontinental) transportation. I want this stupid, pointless stigma against cruising to be dropped all gosh-darned ready!
And on a separate note from this particular article -- if I have to hear the phrase "floating petri dish" in association with cruising from a medical professional one more time in a news broadcast or video add-on to an article, I may well scream out loud at them as much as I want to slap stupid people I see on TV.
And no, for those of you who've gotten to know me, I'm not drinking Zinfandel. This is two bottles of Belgian Tripel talking.
Just wondering,
1. When did the US start testing and contact tracing, it they haven't then how do they come to this conclusion.
2. I didn't realise that NYC airport only receives flights from Europe, from what I've seen and read there was no isolation / segregation and testing done at any airport in the early days so couldn't it be just as feasible for infection contact to be made between many travellers from many parts of the world in arrivals and that contamination carried outwards.
I'm not trying to defend anything but just questioning the logic that they could identify ground zero this way.
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Its the right of any sovereign state to disallow access, you point about aircraft has happened {refusal to land} many time before especially during when hijacking them was so popular.
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Be prepared to wait a hell of a long time to get a credit refund to your original payment card / account.
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17 hours ago, jticarruthers said:
I havent even gotten to beverage package pricing yet, still trying to find cruises with reasonable prices that i can roll my existing cruises over to.
I would like to support the industry by letting them "hold" my money rather than taking the refund but i look at the prices and feel like i am not seeing the value to justify it. If i take the refund now the price will probably come down (or they will hold price and not sell the berth) so why let them keep the money when i can just buy it later.
Don't worry to much as they are holding everyone's money at the moment
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On 4/1/2020 at 2:57 AM, mworkman said:
@DaiC01 Seen this and found it interesting, don’t know the creditability of it yet. Looks like some research could put more to light if I had time, however I’m fully booked with sitting on the couch This week doing nothing, maybe next week something might open in my busy schedule.
Time will tell.
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8 hours ago, Zambia-Zaire said:
https://www.foxnews.com/world/wuhan-residents-say-coronavirus-figures-released-by-china-dont-add-up
Interesting read...reported yesterday.
The WHO & CDC must be complicit in the lie then which would be surprising to say the least.
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2 hours ago, hail73 said:
Just opted in for the 125% on cruise planner purchases. Fingers crossed!
My heart goes out to all those working for RC right now, talk about a stressful job !
Yea me to, but I also feel sorry for the people who cant get their money back.
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I hope not, a least they may have some money then to refund the cruises they had to cancelled!!
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On 3/26/2020 at 5:30 AM, Dodger said:
Sorry, but I think RCI are doing their best in a very difficult time.
They have massive overheads, thousands of staff to consider, and need to remain strong for the time when things return to normal.
Just take the refund and maybe you have to wait a bit, and enjoy your future cruising with some other line, or maybe just stay at home and be bitter about it all !
So the little person should take the bullet so that the multi-National can survive.
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3 hours ago, Cruise Happy said:
I did receive all the refunds over $2000 for the many shore excursions, drink packages, photo packages, etc.,. We are/were also expecting a full CASH REFUND to our original form of payment for our cruise booking costs. It has been 17 days since we received the Cancellation notification along with the online form/application for a full refund or 125% credit. We chose the refund and filled out the form, then immediately received the verification/notification that the refund would be coming, but could take up to 30 days and would be credited back to the original form of payment. I have saved all of these correspondences.These emails from RCCL have set a precedent and established the foundation and timeline. RCCL should "man up" and follow through with their "promise to refund". We are "simple, innocent customers" that entrusted our precious vacation dollar to this mega-billion dollar corporation that is obviously now trying to take advantage of us - claiming they made an error. TOO BAD! PAY UP RCCL! I simply want my money refunded as was written to me. This included my daughter and her reservation. If RCCL chumps us on this situation, who in their right mind would want to ever cruise with them again. All of the extra money we spend with RCCL amounts to much more than our actual stateroom cruise fee. Does RCCL really want that future money going to a competitor? I hope not! We are cruisers! We go on cruises as often as we can find the time to do so. We will be retired soon and plan to go on even more cruises. If RCCL "chumps" us now, they will loose many, many customers for life. I want my Refund NOW, not a future cruise credit with a short expiration date! PLEASE RCCL, honor your word! PAY UP and do the honorable thing!! Salvage your customers NOW.
I posted something similar on another forum and have been called deranged. mentally unstable and the best one "If I couldn't afford to wait perhaps I shouldn't of booked the cruise in the first place" for thinking that the refund process was being deliberately delayed, I cant even get my prepaid supplementary packages back which I cancelled on the automated system the day RC cancel the cruise which was 17 days ago.
PS I have an email direct off RC promising a full refund by the 25th March only to receive another at 11:00 pm on the 26th saying the earliest we would now get it would be 17th April amazing really. But Hey Ho apparently we must grin and bear it.
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ABOUT YOUR UPCOMING TRAVELS
Dear Guest,
The situation regarding COVID-19 is so fluid and we understand you have a lot of questions. We apologize for the delay in getting back to you, but as you may imagine, we are experiencing high volumes and are behind.
We took the most frequently asked questions and answered them here. If the below addresses your concern or answers your question, we kindly ask for you to fill out our form here - this will help us feel like we have taken care of you and can close out your original note to us. We have all hands on deck and we’re doing everything to respond as quickly as possible, and this will really help!
Here are the top questions:
- What do I do if I’m affected by the global cruise suspension?
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- We’ve voluntarily suspended service with the intention of resuming our cruises on April 11th, 2020. We’ve sent an email to guests booked on cruises up to April 10th and some sailings that fall outside of this window that have also unfortunately been cancelled, with information about the automatic 125% Future Cruise Certificate (FCC). To forfeit your 125% FCC for a refund, please feel free to use this request form here. After doing that - you are done! We will process your request.
- What is the status of my refund?
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- General Refunds/Reimbursements: Most refunds take 5-7 business days + the time it takes your bank to post to your account. If you have not received your refund by March 30th, please reach out to us.
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- Voluntary Suspension Refunds (sailings from March 13 - April 10): These refunds will take up to 30 days to process from your request date.
- What if I had already cancelled my cruise with your Cruise with Confidence offer and now my sailing is cancelled, can I get the new offer?
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- You were in a unique situation and were able to make the decision to not travel based on your personal circumstances. Your FCC for 100% stands and you should be receiving that soon. The new offer is for the guests that still planned to travel, and are now being forced to cancel.
- I just got home from my cruise and I see extra charges on my credit card statement. How can I get that refunded?
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- What you’re seeing are temporary authorizations or holds, under your pending charges. Those usually go away on their own within 5-7 business days. Timing may vary by banking institution, but ultimately we only charge one total amount for your onboard spend.
- I emailed about my refund for the Quantum of the Seas cancelled sailings.
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- We kindly ask for your continued patience. We’re working on processing those refunds and we plan to have them all completed by March 31st, 2020.
- Scheduled to sail after April 10th and have questions?
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- We fully intend to start sailing on April 11th and we can’t wait - we miss our guests already!
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- If we must impact any additional sailings, we will send out a communication advising you of this and your options.
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- If you cruise is between April 11th and July 31st and are unsure about sailing, you can still use the Cruise With Confidence policy and cancel up to 48 hours prior to your sail date for a 100% Future Cruise Certificate for use through December 31st, 2021. We put this in place to give you peace of mind to the very last minute and flexibility to plan your future sailing. If you are choosing to take advantage of this offer, please click here to begin the process. Once you complete the form – there is nothing else to do. We will process your future cruise credit.
- I am missing points or have questions about my Crown and Anchor account?
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- Typically, Crown & Anchor Society points post about two weeks after the end of your sailing. For other inquiries, please know, we are working through our emails and we kindly ask for your continued patience.
If we were able to answer your questions with this email, please help us by clicking here - this will let us put a checkbox by your name and we can keep working on our queue. Otherwise, our team will contact you as soon as possible. If there are any updates to your specific sailing, we will reach out with any and all information we have for you. In the meantime, we kindly ask for your patience.
Thank you for your understanding and cooperation. We hope to welcome you onboard one of our ships under different circumstances very soon and wish you good health. And let’s face it – after this is all over, one thing is certain - we are all going to need a cruise vacation! Stay positive - and don’t forget to wash your hands.
For more information and updates on COVID-19, please visit our website here.
Sincerely,
- PRebecca, princevaliantus and Ogilthorpe
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It seems the 125% only applies the the recent announcement for cruises into and out off the US. It seems the rest off us should count ourselves luck to get FCC or refund at all.
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1 hour ago, brycemo said:
Just announced:
A huge
from me!!
Sorry I'm a bit confused by the announcement does it mean they have pull the whole fleet or just ships that go in and out of the US?
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19 minutes ago, Baked Alaska said:
@benfalconer "The quest relations manager"? This doesn't sound like a Royal Caribbean cruise.
I think he meant "guest"
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18 hours ago, JLMoran said:
To be clear, these are contract workers and not regular employees of RCL. Per the article (emphasis added):
It's still unfortunate that people are losing jobs, but this is part of the tradeoff you take as a contract worker in exchange for the generally higher pay vs. what the regular full-time employees get.
Hopefully all of those who were laid off are part of a contracting firm, rather than truly independent contractors, and their firm still provides them with some kind of benefits package.
Not necessarily true a lot of "contractors" are on zero hour minimum wage contacts, which has become only to common in the gig economy.
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59 minutes ago, emsff02 said:
With everything going on with this virus, I certainly hope that management at RC isn’t dumb enough to do something like this. Cruise lines are already under enough pressure as it is, the last thing they need is to come across as dishonest.
It could also be False New created to protect the US cruise industry.
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11 hours ago, Zambia-Zaire said:
I think the key thing here, no flat out ban on the cruise industry...that has to be promising in itself.
Don't you think that's slightly irrelevant, the dia is cast all sovereign nations will follow suit soon.
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This what we had this morning, not sure if the same applies to no-uk customers.
ABOUT YOUR UPCOMING TRAVELS
Important changes to your booking on Quantum of the Seas - 30-Apr-20
Your booking reference:
Dear
At Royal Caribbean International, the safety and well-being of our guests and crew is top priority. So, in light of current regional travel conditions, we've made the difficult decision to cancel our Quantum of the Seas 30-Apr-20 cruise.
While these circumstances are beyond our control, we know how much time and effort go into planning your holiday. We're terribly sorry for the disappointment and inconvenience. Please know, we explored all options, before taking this measure.
As a result, we're providing you with the following:
• A full refund of any paid portion of your cruise fare to the original form of payment, including any non-refundable deposits.
• A refund for any pre-paid amenities and packages - like internet, beverage, and dining. And know, if you purchased a RoyalUp Upgrade, that too will be refunded to you.
o We'll begin processing all refunds immediately, and depending on your banking institution or method of payment, you should start seeing these refunds by the 25th March 2020, but most likely sooner. Please note, that if you paid via a wire transfer or check, your refund will take at least a week longer.
• If you purchased air or hotel¿
o via Royal Caribbean, these will also be automatically refunded to you.
o on your own, we will assist you with air change or cancellation fees. We will cover $200 USD per person for domestic flights or $400 USD per person for international flights. Please send your receipts to RoyalGuestRelations@rccl.com for reimbursement. Please reach out to your hotel provider for reimbursement.
If you have any questions, please contact your Travel Advisor immediately or contact us at:
• 0344 245 1202 in the U.K.
Thank you for your patience, understanding, and cooperation during this unexpected situation. We hope to welcome you onboard one of our ships under different circumstances very soon. In the meantime, we hope this situation diffuses quickly and wish you good health.
Sincerely,
Aurora Yera-Rodriguez
AVP | Guest Experience
Royal Caribbean International
- RWDW1204 and Christine 67
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19 hours ago, Judith bailey said:
Hi,
Anybody heard if quantum is still cruising on the 04/29/20 Singapore to Beijing
thank you
They pulled it last night for all the April sailings out of Singapore {UK customers had the email about 9:45 this morning}
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Just heard on Facebook that cancelled emails are out for the April 30th Singapore
, not received one myself.
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49 day Singapore to Beijing #stillgoing, apparently!!!
Sorry people RC pulled the plug last night #notbloodygoing
- coneyraven and RWDW1204
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19 hours ago, Zambia-Zaire said:
It make much more sense now, why they raised prices for cruises after the "Cruise With Confidence" deadline of July 31, 2020 in conjunction with Future Cruise Credit(FCC).
Perhaps the security of having "Future Cruise Credits" is not such a good option.
MEI Travel
in Royal Caribbean Discussion
Posted
You'll also get to play the repricing & upgrade game if you use a US travel agent, they have given me {UK} a few quotes recently. As said above you will need a CC that allows US$ payment or a US$ cash transfer.