Carl Vitanza

I was to sail March 15. RCC cancelled my cruise and I opted for 100% cash refund in lieu of 125% FCC. I was offered those with RCC email on March 13 cancellation letter. I have now received 100% FCC emails. Customer service tells me they see notes on my account for cash refund but cannot do that now. Its a complete cluster. My suspicion is that if RCC refunded all the people that asked for it, they'd have to file for bankruptcy. Thus, RCC chose to refund some and FCC others regardless of what the customer asked for. There are hundreds of people in same boat. RCC is very inconsistent in the handling of this. I for one am so angry I'll like not ever use RCC again. If I cannot get my cash refund as RCC promised, I'll donate my FCC to a non-profit to help raise money. RCC is sliding towards irreversible bad publicity on this.

https://www.today.com/money/coronavirus-travel-latest-cruise-restrictions-cancellation-policies-t175235 Royal Caribbean is not consistent in their statements and what is actually happening to customers. RCC needs to make this right or risk a bad reputation for years after virus impact is gone. Report above says 125% FCC or 100% refund. RCC not doing this to every customer

My bad, Liberty of Seas was boat name, not Emerald of the seas. Thanks for catching that. I have edited my original post

RE: Liberty of Sea Cruise March 15, 2020 RCC cancelled my cruise on March 13. I was proactive watching cruises being cancelled all around the world at that time and cancelled my cruise on March 12 - one day before RCC cancelled the cruise themselves. I was given 100% FCC on March 12. RCC offered me 125% FCC or 100% cash refund on March 13 email. I went online and took the 100% cash refund. RCC has stiffed me on that offer. RCC admitted to me over the phone 2 days ago that they ignored my online request for 100% cash refund. RCC customer service person also admitted that they never told passengers that RCC would ignore March 13 offers for passengers who cancelled one day prior. Totally wrong ! Bottom line is that I was penalized for paying attention and cancelling one day before RCC cancelled the cruise themselves. I'm done with RCC. Many folks in same situation and I'm signing up for class action suit being formulated now.