MikaelaJ

@YOLO @Ampurp85 @Poolside Only in phone calls that they record, and I would assume have no requirement to share. It seriously sucks so bad, this was supposed to be our honeymoon, then it got canceled, then our wedding (March 20) got postponed, and now we are dealing with needing the refund, otherwise we cannot afford a new honeymoon for whenever we finally get to have our wedding. We were depending on that money to be able to have a honeymoon, and unfortunately, we will not be able to take another cruise before the credit expires due to my partners job. I know people want us to just be happy with the credit, but I can't be because it is just money down the drain, since we likely won't be able to use it. @Ampurp85 You are correct, they have nothing legally, I just wish their word had meant more, and they had kept it. I am not talking about a small group of people who got their money back, I am talking about the people on this forum as well as on Facebook that are stating they had the exact same thing happen to them, where they were told they would get their refund and then did not. I am just upset and I feel like they do not care that they have people who are giving out incorrect information. My experience with the people who work customer service has not been great. I am not someone who yells at people over the phone or is disrespectful, I just explained the situation and asked questions, but I kept getting switched to new people who would tell me different than what the person I talked to before them did. I just wish I had never booked a cruise with them in the first place. I understand your business side, please understand that I feel wronged and am upset about it.

@Poolside I feel that saying that they will give a full refund back to someone (me and a lot of others) and then changing their minds and sending credit instead without informing anyone beforehand is screwing people over. People were then expecting that money, in a time when we as a people are struggling with this pandemic, and then they were not given it. People were told they would get the full refund after the new policy was put in place (March 13) to get the refund, not before. When people called on March 13th after already canceling to ask if they could still get the full refund despite canceling and RCCI said yes, then did not follow through with what they said. Thank you for hoping we get the refund, I understand giving the 100% credit is nice, but it will be useless for us, so we were really depending on the refund. That is where my irritation is coming from.

@Ampurp85 Many people were informed on March 13th that although they had canceled due to the virus, the cruise would still allow them to get the refund during all this. Then a couple weeks later they were told this was untrue, a lot of people are going through the same thing as me, as well as having issues with getting refunds for all their other activities and packages they bought. RCCI is screwing people over left and right, and being inconsistent in their policies and what they are informing their customers of.

So I had already filled out the refund link to get 100% back and so I went back to it to see if it had any information and now it is blank again. RCC is saying I do not get a refund due to canceling 2 days prior to the cruise canceling, even though they were asked if getting a refund through the link would still be an option and they said yes. Should I fill it out again and see if it gives me the same screen as before? OR could this potentially hurt me in this argument against them, if I fill it out once again?

This is the same thing that happened to me but I cancelled on March 11 after a manager told me that there was no way that they would be canceling so I could not get my money back no matter what. We canceled, then two days later we got the email saying that we could get on and get a full refund, so we filled out the online link, it said everything was checked out and now they are saying that it wasn't meant for us and since we canceled two days before, there is no refund for us to get. Could I please be added to be a part of this class action lawsuit?