Jason12

Remove your c&a number in your online account then click save it will not completely save then add number again click save

Just got £60 discount pp for the Alaska bering sea crab tour 

Just went to the app and saw this new feature to book drink packages

2 hours ago, ChrisK2793 said:

Usually I get the refreshment package and my spouse gets the DBP, then I just drink the 10 free from between the 2 of us ……. I just wasn’t sure if it would be cheaper to get us both the DBP plus Voom package onboard …….. we both need internet and because of booking so late, that’s $300 for 2 devices in the cruise planner…… I’m guessing the internet won’t get cheaper before Sunday 

 

What reason do you give when you don’t buy two DBP ?? 

My son does this all the time sailing solo, the other person is classed as no show, you will get double points and a refund for the other person which differs every time he once got a full refund and other times tax and port fess, but it’s still cheaper to book double occupancy than single..

My son had a Lloyds test last week and boarded on Sunday no problems

15 minutes ago, Fay said:

Sorry to be a pain is that from the covid pass. This is what I first sent them and they refused. I wonder if it was because pass wasn't valid for entire cruise. I think the pass now goes to the 9th June which would cover her. Ill try again tomorrow. 

I’ve done nothing different for 3 people but only 2 got accepted, btw it seems to be fixed now I’ve got the last one on waiting to be validated

16 minutes ago, Fay said:

 

My son and daughter-in-law used a Lloyds test on Sunday to board the Wonder they had no problems

23 minutes ago, Fay said:

I tried an online chat with someone and they said they had got issues today which might be why you were having trouble. Can I ask what proof you submitted for your son .

The QR code from online digital certificate 

It’s a bloody nightmare got 2 accepted but my wife’s won’t go through tried 30 times now

Mine and my sons all accepted but my wife’s jeez must have tried 30 times now all different documents but still not accepted funny thing is it rejects it as soon as a submit new documents, I think something is broken 

12 hours ago, need2cruz said:

No it didn't.  A previous OBC for $50 showed up but that was from an earlier reprice that came with OBC.  This one was different because I was within the final payment date.  It showed up as soon as I connected to wifi on the ship.

@twangster

all sorted

1 hour ago, need2cruz said:

I'm sure I don't have as many cruise reprices as you've had, but when I repriced my Feb. cruise and got $400 in OBC 30 days before sailing, it never showed up on my end.  I was nervous and called Royal.  They assured me that they could see it on their end and I would see it once I got onboard.  I remained nervous that it would never show up.... but it really did once we got on the ship.

Interesting… did the obc not show up in the planner?

@twangster

i just phoned and asked about a new cruise with a XN category, low and behold it exists so anyway the good agent repriced and $550 OBC should be applied in 14 days so I will keep you updated

28 minutes ago, Rebecca Palmer said:

Can somebody please give me some guidance and pointers. Cruising out of Southampton for 7 days. Depart on a Sunday. 

I have been told that I need to obtain a PCR 2 days prior and my 4 year old one day prior. How on earth am i expected to get my daughter tested and the results back on the Sunday. Am i really expected to travel 3 hours to the port on the Sunday on the hope that her results are negative?

IF anybody has done this and can let me know the testing company they used that would be fab. I think the whole process is an absolute shambles with additional expense in comparison to the other cruise lines. Princess cruise they do not test until 5 years old and P&O do the testing for free at the terminal!! 

You only need a lateral flow test try boots or Lloyds chemist they do them in 15 minutes cost £30 

10 minutes ago, twangster said:

Perhaps other UK residents who have been successful leveraging the CWC best price guarantee can provide some input.  

I’ve already successfully done a price drop months ago so have many others from our group it’s just today.!! 
thanks for your input, I’m going try again tomorrow if it’s still lower

8 minutes ago, parkyy2k said:

I kept saying this to them and they won’t listen! And that’s a travel agent

So much bad advice it’s unbelievable that’s why I think sites like this are so valuable 

18 minutes ago, twangster said:

If it's not available how is it on the website?  Can you go through to the very last steps on a new mock up to the point of actually buying the cruise?  

I’ve also just tried repricing my sons booking he’s a solo in a inside NOT GUARANTEE got told the same, something is amiss.!!

15 minutes ago, parkyy2k said:

I contacted my travel agent and they have assured me several times that the test below will suffice..but I really don’t see how as you just do the test at home and scan the results in an app and then presumably get a certificate..

https://covid.randox.com/pre-departure/

Needs to be supervised or live online nothing else to be accepted 

9 minutes ago, twangster said:

BTW - your screen shot doesn't show ship or sail date.  That could be a cruise in 2023. 

Suggest you try on a computer and screen shot pricing that includes dates and details like sail date, taxes and fees, etc.  

You'll need details to fight this fight.

It’s impossible to fight as they’ve hung up twice now

7 minutes ago, twangster said:

If it's not available how is it on the website?  Can you go through to the very last steps on a new mock up to the point of actually buying the cruise?  

Yep right through to payment,

I’ve just looked on cruise.com and the XN states deck 3 so I’m going to assume someone as made a computer error??

11 minutes ago, twangster said:

Do you see the neighborhood guarantee offered on the UK website for your sail date?

Escalate.  Ask for resolutions.

Yes see my screen shot, I’ve escalated it twice now and still nothing, they say that grade is no longer available so they cannot reprice

36 minutes ago, twangster said:

 

We are now inside final payment and I'm not sure how price adjustments are handled in the UK after final payment due date.

On the UK website can you see an XN category available to book if you go through the process of creating a new mock booking for your sail date?  Is that rate lower than your rate?

If you can then that is all you need to inform a phone agent assuming best price guarantee was offered in the UK.  The UK does have different consumer protection laws that lead to differences compared to US and other regions.

In the US when a booking was eligible for best price guarantee a lower rate after final payment would result in on board credit applied to the booking as they do not adjust rates after final payment due date.

I’m using the CWC program for best price guarantee because in the UK we would not normally get any reprice

32 minutes ago, twangster said:

Guarantee cabins are not always available.  Traditionally they are offered in limited quantities.  They often sell out and it's very normal for a ship to have no guarantee cabins offered.

They tend to use guarantee cabins when sales are slower and they are trying to attract new bookings.  When that goal has been accomplished it's very normal for guarantee cabins to disappear.  If bookings are on track they may never offer guarantee cabins for a particular sail date ever.  Holiday cruises are examples when they may never use guarantee cabins because they don't need to. 

It's always been this way.  They are not "removing" the category, it's just isn't offered at all times.  

Having said all that, I see the XN category available for sale on all June Wonder dates, at least on the US website.

We are now inside final payment and I'm not sure how price adjustments are handled in the UK after final payment due date.

On the UK website can you see an XN category available to book if you go through the process of creating a new mock booking for your sail date?  Is that rate lower than your rate?

If you can then that is all you need to inform a phone agent assuming best price guarantee was offered in the UK.  The UK does have different consumer protection laws that lead to differences compared to US and other regions.

In the US when a booking was eligible for best price guarantee a lower rate after final payment would result in on board credit applied to the booking as they do not adjust rates after final payment due date.

Nope tried again they say NO XN category available on their system, I explained again I can see them available but after 30 minutes still the computer says no

So I noticed a price drop for our Wonder cruise for June, we booked XN neighbourhood balcony but when I rang that category did not list on the Phone agents system I phoned twice same answer but online I can see, more digging I found out they are removing the cabin category so no one can reprice very convenient  sneaky