Hurricane

Photos: Royal Caribbean provides hurricane relief to people of Caribbean

In:
29Sep2017

Royal Caribbean has been using its cruise ships to bring much needed aid to the hurricane-ravaged islands of the Caribbean.

Adventure of the Seas returned to Puerto Rico  carrying much needed humanitarian supplies. In addition, the ship has worked with the local government to take evacuees from Puerto Rico, St. Thomas and St. Croix.

Royal Caribbean’s Majesty of the Seas recently dropped off hurricane relief supplies in St. Marteen and St. Thomas after Hurricane Irma. In addition, the company worked with the local government to evacuate residents.

Royal Caribbean's Empress of the Seas was the first ship to visit Key West after the devastating effects of Hurricane Irma. In addition, to stopping in Key West the ship brought much needed supplies to the area.

Royal Caribbean International’s Adventure of the Seas recently dropped off hurricane relief supplies in St. Marteen and St. Thomas after Hurricane Irma. In addition, the company worked with the local government to evacuate residents.

Royal Caribbean changes Allure of the Seas' itinerary due to Hurricane Irma

In:
01Sep2017

Royal Caribbean announced it has changed the scheduled itinerary for Allure of the Seas due to the recently developed Category 2 hurricane.

Hurricane Irma is expected to begin a northwest turn just before Saint Maarten on Wednesday, according to Royal Caribbean Chief Meteorologist James Van Fleet.

Given the storm's location and for the comfort and safety of our guests and crew, Royal Caribbean felt it necessary to alter the currently scheduled Eastern Caribbean itinerary for Allure of the Seas September 3 to a Western Caribbean itinerary. The new itinerary is outlined below.

DATE DAY PORT ARRIVAL DEPARTURE
03-Sep Sunday Fort Lauderdale, Florida   4:30PM
04-Sep Monday At Sea
05-Sep Tuesday Cozumel, Mexico 8:00AM 7:00PM
06-Sep Wednesday At Sea
07-Sep Thursday Falmouth, Jamaica 8:00AM 3:00PM
08-Sep Friday Labadee, Haiti 10:30AM 6:30PM
09-Sep Saturday At Sea
10-Sep Sunday Fort Lauderdale, Florida 6:00AM  

Pre-booked shore excursions for our previous ports of call will be cancelled and refunded to the guest’s original form of payment while onboard. Guests will also have the ability to book shore excursions for our new ports of call at the Shore Excursions desk onboard Allure of the Seas.

Royal Caribbean noted they do not expect to make any further itinerary changes, but it may happen depending on the path of the storm.

James Van Fleet will continue to offer more frequent updates on his twitter account.

Royal Caribbean monitoring path of Hurricane Harvey for Liberty of the Seas

In:
24Aug2017

The Port of Galveston issued an update today regarding the forecasted path of Hurricane Harvey and its impact on Royal Caribbean's Liberty of the Seas.

The Port of Galveston issued an update on their Facebook Page to indicate no changes have been made yet to Liberty of the Seas' itinerary, but Royal Caribbean is monitoring the path.  At this time, Liberty of the Seas will keep her original schedule for Sunday’s turnaround in Galveston, TX. Should the cruise line make any changes to Liberty of the Sea’s itinerary, Royal Caribbean will make sure to inform their guests and travel partners.

Royal Caribbean will provide an update tomorrow, August 25th by 12:00 PM EST.

A look back at how Royal Caribbean weathered Hurricane Andrew

In:
Category: 
01Jun2017

Hurricane season in the Atlantic begins on June 1st, and the start of this potentially impactful time of year got us thinking about a major hurricane that directly impacted much of Royal Caribbean's operations.  Hurricane Andrew ravaged South Florida, and the story of how Royal Caribbean responded to the storm is an insightful reminder of the lengths at which the cruise line goes to keep its guests and employees safe.

The story of how Royal Caribbean dealt with Hurricane Andrew is documented in the book Under Crown and Anchor: Royal Caribbean Cruise Line: The First Twenty-five Years, 1970 - 1995. This blog post borrows greatly from the author's retelling of historical events, as the events that unfolded that summer in 1992 are incredible to read about again.

Before the storm

Weather forecasters at the National Weather Service had been following the path of Andrew long before it would strike Florida, with a prediction of landfall at four o'clock on August 24, 1992. Majesty of the Seas was on her usual schedule of being docked at Berth 5 in Miami the day before.  Majesty departed port an hour late, but Captain Eigil Eriksen stayed with his plan to get away from the storm's path as quickly as possible.

Shortly after Majesty left, Miami's port and airport were closed, along with Royal Caribbean's headquarters building.  Royal Caribbean's Vice-President, Purchasing, Properties & Logistics Ed Bollinger headed up a a small group of 15 employees from reservations and operations that flew to Atlanta to set up a contingency headquarters at the Hyatt Hotel.  The plan was for them to maintain communications in the event Miami's facility was incapacitated or destroyed. Royal Caribbean had adopted a hurricane preparedness plan after seeing the destruction Hurricane Hugo had leveled upon the United States Virgin Islands in 1989, and this was plan unfolded precisely as was laid out for the impending arrival of Andrew.

In the meantime, other Royal Caribbean workers spent the weekend before the storm preparing the headquarters building at 1050 Caribbean Way. Royal Caribbean's headquarters is the only major Miami cruise-line office positioned within reach of its vessels.  Ordinarily, this helps provides a tremendous ship-to-shore link, but with a storm heading directly for Miami, it was now a liability.  Literally everything that makes Royal Caribbean function is in that building: operations, reservations, ticketing, public relations, corporate offices, human resources, entertainment. The building was considered, "hurricane proof," but Director of Facilities Barbara Cirino described the risk posed succinctly: "Our data center was surrounded by water in a building made of glass."  Ultimately, Richard Fain made the decision to take the facility down completely.

Forty-eight hours before the storm, a Hurricane Team Meeting was called. At thirty-six hours, ground-floor files were removed and plastic bags and labels distributed.  At thirty hours, mail delivery was halted, food removed from the cafeteria, and filing cabinets wrapped.  Over 4,000 sandbags were filled and on standby in a neighboring warehouse.

Nordic Empress

Photo by Chris&Steve

While all of Royal Caribbean's ships were at sea by now, Nordic Empress (later known as Empress of the Seas), was moored for the day in Nassau. Ordinarily, Nordic Empress would spend the next day off CocoCay before arriving in Miami on Monday morning. Prior to Royal Caribbean shutting down headquarters, the plan was for her Nordic Empress to return to Miami and disembark her passengers before conditions deteriorated.

However, with the change in plans back at headquarters, Captain Kjell Smitterberg agreed to depart Nassau hour hours early.  Nordic Empress left at midnight, leaving behind three passengers who were unwilling to sail anywhere near a hurricane.  She skipped CocoCay and raced for the mainland.

Meanwhile, Hurricane Andrew moved closer. A week earlier, Andrew had been clocked at forty knots, but the day Nordic Empress sailed from Miami, Andrew's winds had accelerated to sixty-five knots. Nonetheless, the National Weather Service claimed Andrew was, "remaining poorly organized."

The following day, Andrew's winds escalated to ninety knots and its center began moving westward at fifteen knots.  Wind speed accelerated to over one hundred knots.

Andrew's Arrival

Photo by National Hurricane Center

By Sunday, the lobby entrance was chained and padlocked, with a sandbag rampart laid across the still. The team of Royal Caribbean employees evacuated the area to secure their own homes.  Later that afternoon, Dodge Island (the location of Royal Caribbean's headquarters) was evacuated and closed down.

Out at sea, Nordic Empress was seemingly followed by Hurricane Andrew, with both taking a westward track towards Miami. At nine o'clock, Nordic Empress received new instructions to change course ninety degrees, taking her south.  Captain Smitterberg headed through the Straits of Florida and spent the next two days idling along Cuba's northern coast through calm seas. 

Of course, the guests aboard Nordic Empress were still worried, since many of them were from the greater Miami area.  The ship's radio-telephone capacity was taxed with everyone trying to call home.  Smitterberg understood the concern, and circulated a printed document advising guests of Miami's shutdown and that were were well out of harm's way.  Additionally, he announced, Tuesday, rather than Monday flights home were being booked at that very moment. 

Luckily for Miami, Hurricane Andrew missed Miami from the worst damage. 

Monday morning, it was discovered the port had suffered minimal damage, and Royal Caribbean's headquarters had weathered the storm beautifully. Remarkably, power had never been lost.  It was essential that the Data Center be air-conditioned before the computers be turned back on, which the team did, all the while with just the windows and doors open until the air conditioning could kick in. Tap water was undrinkable because an above ground main had been fractured and no city water was potable.  

Royal Caribbean's team worked through until 2:00am Tuesday morning, bringing the building back up. In all, the facility suffered approximately $200,000 worth of damage with mostly wind damage causing leakage of subsequent rain.

After the storm

Photo by Ed Bollinger

The day after the hurricane, Tuesday August 25, Nordic Empress was due at Miami's pilot station at 0600 hours.  Miami was under a citywide curfew until 7:00am, which meant Royal Caribbean employees dealt with a number of delays reaching the terminal because of the police. 

Pier 5 had been damaged, so Nordic Empress moored at Berth 4 instead. Passenger disembarkation was slow. Line handlers were scarce and Customs and Immigration personnel arrived late for the vessel's return.  

Nordic Empress would remain tied up at Pier 4 for the rest of the week.  Her next scheduled 4-day cruise was canceled.  While disembarking Florida passengers could drive home, those with air destinations were stranded: Airport schedules were chaotic, partly because evacuated planes from Miami had to return before service could resume.  So many out-of-state passengers simply remained on board. Reservations had alerted most Miami-bound passengers of the cancelation of their 4-day Nordic Empress cruise, however, those who showed up were permitted to embark.

Yet a third category of impromptu passenger was welcomed on board, homeless company people.  Their houses and possessions had been destroyed, and all sense of stability had vanished. For those directly impacted by the storm, Nordic Empress was their temporary home.

Richard Fain organized a great deal of Royal Caribbean's response effort in those hours after the storm.  At an early emergency meeting, Fain called for a company day-care center within twenty-four hours.  The plan was put into place the following day at the adjacent Terminal 12.  By week's end, a hundred children were accommodated. In the company cafeteria, the distribution of donated clothing was organized.

Additionally, company-subsidized assistance programs were established for employees in need.  For those without insurance, Royal Caribbean underwrote low-cost construction loans; storage was arranged for household goods; counseling was offered for the traumatized; a check-cashing service was instituted until damaged ATM machines were repaired; generators below cost were provided; and special car-rental rates were established for employees without working automobiles.

In addition to being a hotel, Nordic Empress proved to be an irreplaceable source of ice.  Miami had none.  All employees received a daily ration of a gallon of ship's fresh water and five pounds of ice. Twice daily, ice and food were sent from the vessel up to the day-care center and to the cafeteria, where employees ate free for the week. Other Nordic Empress ice went to hospitals.

So taxing was the demand on Nordic Empress's freshwater supplies that Captain Smitterberg had to return to sea.  The city's water mains were still tainted and the vessel's reverse osmosis converter needed pure seawater to operate.  Royal Caribbean requested permission from U.S. Customs for Nordic Empress to depart temporarily, so passengers on board enjoyed a bonus cruise to nowhere. The vessel sailed Wednesday evening and returned the following morning. Overnight, she sailed 374 nautical miles up and down the coast, and her freshwater tanks were brimming.

Nordic Empress would sail on her regular 3-day cruise Friday afternoon, leaving in her wake a port and company headquarters returned to operational status.

Looking Back

The story of Hurricane Andrew and how Royal Caribbean dealt with the storm is a testimony to the resilience of the people that survived and rose beyond that cataclysmic event. At the time, it was America's worst natural disaster and yet Royal Caribbean handled each phase of the event remarkably well.

Every June, hurricane season approaches and the preparedness program devised and enacted for Hurricane Andrew continues to be a diligently rehearsed plan.

Empress of the Seas will be delayed returning to Miami due to Hurricane Matthew

In:
04Oct2016

Royal Caribbean announced that due to Hurricane Matthew, Empress of the Seas will be delayed returning to PortMiami on time.

Due to the storm, PortMiami is planning to close to all marine traffic on Thursday and reopen on Friday. Because of this, Empress of the Seas next sailing will now depart on Friday, October 7, 2016.

Boarding on Friday will take place as soon as Royal Caribbean receives notification from PortMiami authorities.

To compensate for the missed day, Royal Caribbean will provide each stateroom with an onboard credit in the amount of one day based on the cruise fare paid, which will be credited to guests' onboard accounts. As a gesture of goodwill, we will also be providing all sailing guests with a 25% future cruise credit. 

Guests onboard Empress of the Seas have reported, Empress of the Seas will go to Costa Maya with their extra day and arriving back to Miami on Friday.

Royal Caribbean International will continue to closely monitor weather conditions and will provide updates as soon as they become available.

Royal Caribbean changes itineraries for two Royal Caribbean ships due to tropical disturbance

In:
01Aug2016

Royal Caribbean was forced to change the scheduled itineraries for two of its cruise ships today, due to the predicted path of a tropical disturbance.

Royal Caribbean spokesman Owen Torres told Royal Caribbean Blog the change was made, "to ensure our guests enjoy a safe and comfortable cruise. Given the storm’s current location and projected path, we had no other option but to revise itineraries for Empress of the Seas and Liberty of the Seas."

Empress of the Seas revised itinerary will be

Monday, August 1: Miami, Florida
Tuesday, August 2: Key West, Florida
Wednesday, August 3: At Sea
Thursday, August 4: Nassau, Bahamas
Friday, August 5: CocoCay, Bahamas
Saturday, August 6: Miami, Florida

Liberty of the Seas revised itinerary will be

Sunday, July 31: Galveston, Texas
Monday, August 1: At Sea
Tuesday, August 2: Cozumel, Mexico
Wednesday, August 3: At Sea
Thursday, August 4: Nassau, Bahamas
Friday, August 5: At Sea
Saturday, August 6: At Sea
Sunday, August 7: Galveston, Texas

Royal Caribbean will continue to monitor the path and progress of the tropical disturbance in the Western Caribbean.

Royal Caribbean changes Liberty of the Seas itinerary due to Hurricane Joaquin

In:
02Oct2015

Royal Caribbean has altered Liberty of the Seas planned itinerary due to the forecasted path of Hurricane Joaquin.

Liberty of the Seas will not be able to call on Kings Warf, Bermuda as originally scheduled. Instead, the ship will sail to St. John, Canada in an effort to ensure guests have a safe and comfortable cruise.

Royal Caribbean changed Enchantment of the Seas' itinerary earlier today to avoid Hurricane Joaquin as well.

Royal Caribbean will continue to closely monitor weather conditions and will provide updates as soon as they become available.

Hurricane Joaquin forces Royal Caribbean to change Enchantment of the Seas itinerary

In:
02Oct2015

Royal Caribbean has altered the itinerary for Enchantment of the Seas due to Hurricane Joaquin.

Due to the current path of the hurricane, Enchantment of the Seas will not be able to call on Nassau, Bahamas as originally scheduled. Instead, the ship will sail to Freeport, Bahamas in an effort to try to find the calmest seas possible. 

No other Royal Caribbean ship itineraries have been changed yet.  This marks the first Royal Caribbean ship to be affected directly by the hurricane.

Royal Caribbean will continue to closely monitor weather conditions and will provide updates as soon as they become available.

Royal Caribbean changes Freedom of the Seas departure time due to Tropical Storm Erika

In:
28Aug2015

Royal Caribbean announced the boarding time for Freedom of the Seas will be changed due to the predicted path for Tropical Storm Erika,

Royal Caribbean is asking all guests on Freedom of the Seas that are departing this Sunday to arrive to the ship between 11 a.m. and 2 p.m. The ship will now depart at 3:30 p.m.

Royal Caribbean has previously changed the boarding time for Independence of the Seas and altered Adventure of the Seas' itinerary due to Tropical Storm Erika.

Royal Caribbean also indicated they are monitoring Erika's path and changes could be coming to Enchantment of the Seas & Majesty of the Seas.

Royal Caribbean will announce any further changes, with the next update coming on August 29 at 5pm.

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