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Royal Caribbean shortens sailing because of propulsion issue

In:
26 Apr 2024

Royal Caribbean's Radiance of the Seas will not have to cancel its next cruise, but it will need extra time to fix the issue onboard.

Radiance of the Seas shortened a sailing due to a propulsion issue

Guests on the April 26 sailing of Radiance of the Seas were advised on embarkation day that their sailing will still take place, albeit with an extra two days in port before they can leave.

Earlier this week, Radiance of the Seas suffered a propulsion issue that appears to have disabled one of the ship's engines.  

During the four night sailing from Los Angeles to Vancouver, guests experienced a brief stop and then the ship resumed sailing but with only one engine operational.  Guests were quickly informed the ship has, "a technical issue with one of its propulsion systems" and the rest of the planned port stops would be skipped.

Radiance of the Seas letter

Radiance made a direct course for Vancouver, where it was able to dock late last night and allow new passengers onboard today as scheduled.

Unfortunately, the start of the Alaska cruise season will be altered due to the propulsion issue.

A letter given to guests on embarkation informed them that the ship needs additional time to make the necessary repairs, "While repairs for the technical issue that we encountered on our previous sailing are still underway, we discovered that we're going to need some extra time to get the ship in tip-top shape for you."

Radiance of the Seas in Vancouver

As a result, the ship won't leave Vancouver until Sunday night, "Although we'll conduct our boarding as planed for our April 26th, 2024, Radiance of the Seas sailing, we'll now set sail on April 28, 2024."

While the ship will remain in port for a few days, the terminal will be closed so passengers will be unable to disembark to explore Vancouver during the delayed time.

In addition, the revised itinerary means it will skip a scheduled visit to Juneau, Alaska.

Radiance had planned to conduct its first 7-night Alaska cruise of the 2024 season with this sailing.

Compensation for the delay

Radiance of the Seas in Icy Strait Point

Royal Caribbean apologized to guests for the inconvenience this technical issue has caused, which has now impacted two sailings.

"We're terrible sorry for this last-minute change. We understand this news is disappointing, but we hope you'll join us on the alternate itinerary planned," the letter said.

Radiance will sail the Inside Passage on April 29, followed by a visit to Icy Strait Point and Ketchikan, Alaska before returning to Vancouver.

Read more: Alaska cruise ports guide

Radiance of the Seas letter

In addition, Royal Caribbean is offering compensation for the last-minute change of schedule.

Guests will receive:

  • A refund of two days of cruise fare in the form of onboard credit
  • A Future Cruise Credit value of two days of the cruise fare paid to use towards the booking of another cruise
  • Refunds for any shore excursions booked in Juneau in the form of onboard credit
  • Complimentary drinks for the two days stuck in Vancouver
    • All drinks will be complimentary to guests on April 26 and April 27, 2024
    • Guests who bought a drink package will get a refund for those days in an onboard credit
  • Guests will still get 7 Crown and Anchor Society points for the sailing

The problem with the cruise ship

Radiance of the Seas azipod

Royal Caribbean did not specify exactly what the propulsion issue is, or what happened to cause it.

Royal Caribbean's only official comment on the problem is that the ship's "propulsion system experienced a technical issue."

Radiance of the Seas has two Azipods, which are multidirectional pods that drive the ship and can be rotated 360 degrees and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.

Radiance of the Seas in Ketchikan

During the previous sailing, the ship came to a stop in the ocean briefly before resuming sailing with only one engine.

It remains to be seen if this issue will be fully resolved by April 28.

This Royal Caribbean drink package workaround saves so much money if you're not a heavy drinker

In:
26 Apr 2024

One cruise fan discovered a great trick for being able to enjoy alcoholic drinks on their cruise without a costly drink package.

Liquor bottles instead of a drink package

A Royal Caribbean drink package is a very popular add-on, but they are not cheap purchases. You could pay anywhere from $60-100 per person, per day for the Deluxe Beverage Package.

While drink packages do offer a cost-savings opportunity to cruisers, not everyone will find that value.  

On the Royal Caribbean Dining Facebook group, Mandi King shared a hack she found that is a good middle ground between buying a drink package and paying for your drinks individually.

The lesser-known liquor bottle option

Bottle liquor

Ms. King shared that she came across this idea because she doesn't drink enough to justify buying a drink package.

"I know this won't apply to many of you, but I don't drink enough to justify the drink package so I thought I would share my little cruise hack for those of you in the same boat (pun intended)," she said in her post.

She discovered 375 ml bottles of alcohol available for purchase from the Royal Caribbean gifts website.

Liquor packages

Each bottle comes with a few sodas, but she admits she'll give the sodas to her children.  Instead, she will bring different drink mix flavors with her onboard to mix with water and her vodka purchase.

"I purchased two vodka/sprite packages for $88, which sounds expensive for essentially a fifth of vodka but it will make 16 drinks with 1.5oz pours - that's just $5.50 per drink so will save me a ton compared to buying drinks at the bar"

Fruit at the buffet

To make her DIY cocktails better, she leverages the complimentary fruit on the ship.

"I also like to grab some fruit from the buffet to add to them - add a little watermelon, strawberries, orange, and/or pineapple and it becomes a fancy drink!"

Cocktail mixers

Another idea is to bring drink mixers with you so that the alcohol you choose can be better enjoyed.  A reader suggested taking Skinnies cocktail mixers as something that works well (Link contains affiliate link, which costs you nothing extra to use!).

There is a caveat to this hack, it’s not available on all sailings.

Liquor and wine

Combine this hack with the added ability to bring one bottle of wine or Champagne per adult in a cabin onboard your ship, and Ms. King feels she has a cost-effective strategy to enjoy drinks on her Royal Caribbean cruise.

Every adult (21 years or older) is allowed to bring, in a carry-on, one bottle (750 mL) of wine or Champagne. There is a $15 corkage fee if you consume your bottle in a dining room.  Sorry, you are not allowed to bring beer or liquor. 

Cruisers love this idea

Rum and cokes

"I did this and it was absolutely perfect for me!" is what Becky Weaver commented on the post, and a lot of other people have embraced the idea.

LeeAnn Freiburger added, "We did the same. Order 2 of these plus a bottle of champagne , 2-6 packs of Truly and will carry on two bottles of champagne. No way could we drink $1,200 worth so this was a no-brainer for us."

Marcia Tivoli agreed, "I purchased a bottle of whiskey for hubby one sailing -- totally worth it!"

vodka-soda-miami-sailaway-drink-package

It's not a perfect option for everyone, but it seems to fit the needs of casual drinkers.

"If you only want 2 cocktails per day (assuming 7 nights) and don't mind going back to your room to get one, it's a good idea," Tom Hoffman wrote.

Lj Castillo said, "That's what we do now that we're diamond. Makes no sense to buy the drink package when you can get those and sodas."

Other ways to save money instead of buying a drink package

If this hack has you contemplating skipping a drink package, there are other ways you can enjoy alcoholic drinks without splurging for an all-included beverage package.

Drink card

Ryan Southworth commented to keep an eye out for the 10 drink punch cards sometimes offered on ships.

In recent months, we've seen the drink card make a comeback on many cruises.  Essentially, it's a pre-paid card for 10 drinks that you can use (and share with anyone else) for a fixed price.  

The "catch" with the drink card is there's no way to know in advance if it will be offered on your cruise.  If it is offered, it may not be available until the end of the sailing.

Still, it's a great value and shareable.

Bar in Mexico

If you have a port intensive itinerary, it might be more cost-effective to do your drinking while in port.

Royal Caribbean's drink prices are probably higher than what you'll find in the places your ship visits, especially in the Caribbean.

Finding bars or vendors selling inexpensive beers, cocktails and more is not usually difficult. You can usually find a few right in the pier area, with more in the town or city your ship visits. 

Suite lounge

If you're booked in a suite, then take advantage of the free cocktails offered in the evening.

The Suite Lounge or Concierge Lounge offers beers, wine, and cocktails each evening for guests in a Grand Suite or higher.  Pinnacle Club members are allowed in too, although sometimes this is capped if there are a lot of Pinnacles onboard.

It's available for a few hours each night, so speak to the Suite Concierge host for more information.

Royal Caribbean announces new partnership with Hard Rock casinos, hotels to extend loyalty benefits

In:
26 Apr 2024

Royal Caribbean cruisers are about to get more value from being a loyal cruiser.

New partnership between Royal Caribbean & Hard Rock

Royal Caribbean Group announced on Friday a new partnership with Hard Rock International and Seminole Gaming that will allow those with deals and promos on accommodations, meals, and more at Hard Rock and Seminole casinos, hotels and cafes, and on Royal Caribbean International and Celebrity Cruises vacations.

It essentially provides added perks for members of the Club Royale (Royal Caribbean) and Blue Chip Club (Celebrity Cruises) casino loyalty programs, as well as Unity by Hard Rock.

New benefits

Reciprocal benefits

Here's what cruisers and Hard Rock members can expect to get from this new arrangement.

Club Royale and Blue Chip Club members can get exclusive discounts and perks at participating Hard Rock locations, including annual complimentary trips at select Hard Rock hotels and casinos worldwide for premium tier Club Royale and Blue Chip members. 

Unity by Hard Rock loyalty members will receive discounts on Royal Caribbean and Celebrity vacations and can qualify for invite-only cruise giveaways. Top-tier loyalty members will also receive an annual complimentary cruise on select ships and itineraries. 

Hard Rock resort

What this means is you're a Royal Caribbean or Celebrity cruiser with status in the casino, you now have benefits with Hard Rock and vice versa.

Official starting date for rewards still being finalized but expect communication via your email if you are a Unity by Hard Rock member, Royal Caribbean Club Royale member or Celebrity Cruises Blue Chip member in the upcoming weeks with the complete detail.

The program will not extend to earning points Unity Points while playing in the casinos on a Royal Caribbean or Celebrity cruise, nor will you earn Casino Royale or Captain's Club points while playing at a Hard Rock casino.

More casino and cruise synergy

Celebrity casino

The new partnership with Hard Rock adds more value to cruisers with their loyalty status.

Royal Caribbean’s Crown & Anchor Society already offers reciprocal benefits at MGM Resorts. For no extra cost, you can link your Crown & Anchor level and immediately take advantage of MGM benefits including resort fee waivers, discounts on entertainment, and complimentary hotel upgrades.

If you've cruised with either Royal Caribbean or Celebrity Cruises, you can take advantage of the MGM Rewards program. These range from discount offers and welcome amenities for Sapphire and Pearl members to onboard credits of up to $300 and annual complimentary cruises for Platinum and Noir members. 

Slot machine

Just be sure to validate your MGM Rewards status and request these benefits at the time of cruise booking (at least 10 days before departure).

Read more: How do Royal Caribbean and MGM Resorts shared benefits work?

Special events this weekend

Icon of the Seas in Miami

If you happen to be in South Florida this weekend sailing on Icon of the Seas, there's some added festivities.

Tonight, Friday, April 26, Zedd will headline a star-studded celebration at the Seminole Hard Rock Hotel & Casino Hollywood Guitar Hotel Pool, alongside activations and giveaways, including a cruise giveaway on Royal Caribbean’s Icon of the Seas. Ticket information is available at Casino.HardRock.com/Hollywood.

Tomorrow, Saturday, April 27, the celebration will continue at Royal Caribbean’s Terminal A at PortMiami with music and giveaways. 

Terminal A pink color

Surprise events and pop-up activations presented by Hard Rock will also come to life on Icon’s 7-night Caribbean getaway departing that day. 

A special highlight at Basecamp, will be Hard Rock Cafe’s legendary Messi Burger named after Lionel Messi. Messi Burgers will be available at no cost throughout the sailing, plus giveaways of mini soccer balls and sunglasses.

Read more: Icon of the Seas restaurant and dining guide

Royal Caribbean executives talk amazing demand, beach club, ordering new ships and more

In:
26 Apr 2024

Royal Caribbean Group's earnings call on Thursday was filled with insights into what the company is thinking on a variety of subjects.

Earnings call quotes and anecdotes

While the hour-long call with Wall Street analysts is meant to provide clarity for investment purposes, it also doubles as a way to share guidance on the direction of the cruise industry.

For consumers, there's candid discussion of topics that will have an impact on what it's like to go on a cruise.

Here's an overview of the topics discussed that cruisers will want to know about.

Better demand than ever expected

Ships docked at CocoCay

Without a shadow of a doubt, business is really good across the Royal Caribbean Group brands.

"The first quarter was tremendous, sending us well on our path to a year that is significantly better than we expected just a few months back," is what Royal Caribbean Group President and CEO Jason Liberty said at the onset of the call.

"What transpired over the past three months was even better than our already elevated expectations. Our brands are stronger than ever and demand for our vacation experiences continues to accelerate."

Oasis of the Seas next to Liberty of the Seas in Cozumel

In the first quarter, over 2 million people took cruises on a Royal Caribbean Group brand ship, and that lead to a lot of people paying for cruises, along with add-ons extras.

Demand is so strong that the company is raising its earnings forecast by fifty percent compared to what it forecast in February.

At one point in the call, Mr. Liberty pointed out that April was double the usual business. He sees this as a sign demand for cruises is accelerating. They thought things were getting better in February, but it went much better in the months since.

Pool on a cruise ship

Royal Caribbean Group Chief Financial Officer Naftali Holtz explained later in the call that having two million passengers was great, but higher cruise costs was a difference maker, "While a load factor recovery was a contributor, most of our yield growth was driven by rates that were up by 14% versus 2023."

Cruises in the Caribbean stood out given that 55% of their fleet was in this market, and the combination of new cruise ships and "much higher pricing on existing ships" drove up revenue.

80% of customers are from North America

Icon arrives in Miami

The vast majority of people going on a Royal Caribbean cruise are from North America.

"North America continues to be extremely robust, where approximately 80% of this year's guests are sourced," is a key stat that Mr. Liberty mentioned in his opening remarks.

While next year may see a slight shift in that number with China cruises restarting, Mr. Liberty doesn't see a lot of change in that, "we're going to follow the demand patterns and that is how we have we've done it for a very, very long period of time."

New cruiser numbers are up

Royal Caribbean

A fascinating stat shared during the call is how many new cruisers are coming to Royal Caribbean.

People that have never taken a cruise ever are up more than 16% year-over-year, while almost one in two guests are millennials or younger.

"Millennials and younger generations have gained 11 percentage points share compared to 2019," Mr. Liberty explained.

Sourcing new customers is always important, not just for a new booking, but for the repeat business.  He said new cruisers that try a Royal Caribbean Group cruise are seeing return rates over 30% higher compared to 2019.

New Bahamas beach club will be the envy of other cruise lines

Royal Beach Club in Nassau

Royal Caribbean has said it targets the new to cruise market over other cruise lines customers, but that doesn't mean there isn't a game of one-upmanship to be played.

Royal Caribbean broke ground on its new private beach club that will be exclusively for the use of Royal Caribbean customers, and it's located on the front door step of every major cruise line.

Royal Caribbean International President and CEO Michael Bayley pointed out, "The beautiful thing is the Royal Beach Club in Paradise Island is positioned pretty much at the entrance to Nassau."

Drone view of Nassau

"On a given day, there's 25 to 30,000 cruise guests coming in on multiple different cruise brands. And of course, when they sail into Nassau, the only thing they're going to see is the Royal Caribbean Royal Beach Club, which is going to be absolutely stunning. And they will be unbelievably jealous knowing that they can't go there."

Royal Beach Club, Paradise Island is a new land-based offering for the cruise line, and it will have an admission fee with a limited capacity.

Mr. Liberty confirmed that other Royal Caribbean Group brands will be able to go to the beach club too, but no other cruise line customers.

Almost everyone is using the mobile app

All aboard time in the app

Interestingly enough, almost every passenger is using the cruise app now.

About 94% of cruise ship passengers are using the app onboard, and that's important because it makes for an easier cruise experience for the guest, while making it easier to spend more money at the same time.

"We are removing friction and unlocking travel planning by investing in a modern digital travel platform, making it easier than ever for guests to book their dream vacations while allowing us to expand wallet, share our digital experiences, delight guests," Mr. Liberty said.

He touted a number of new features added to the app in the app, such being able to book flights, better cruise booking choices, tracking loyalty benefits, and more.

Read more: 14 improvements Royal Caribbean developed just for Icon of the Seas

Middle East issues not affecting European cruise demand

red-sea

While the geopolitical problems in the Middle East are troubling, it's not stopping people from taking a European cruise.

Europe accounts for around 15% of capacity for the full year, and close to 25% during the summer.

"Despite the fact that we had to modify some of our eastern Mediterranean sailings that were previously expected to call in Israel or sail through the Red sea, our European itineraries have been performing very well and we are currently booked nicely ahead of last year in both rate and volume," Mr. Holtz said during the earnings call.

As for the issues affecting ships traversing the Red Sea, the company has already re-routed a number of ships and has, "contingency plans for a few other sailings that may be impacted in the fall."

Ordering more ships?

Utopia-Construction-Update-3

One analyst asked Royal Caribbean Group about the prospect of ordering more cruise ships given that Carnival and Norwegian both placed big orders recently.

Mr. Liberty was quick to point out that new orders don't take into account options and slot reservations.  

Options are opt-in ship orders a cruise line can elect to take that is built into the original ship order contract. Think of it like a sports contract where the player signs for a few years, but has the choice to stay with the team instead of returning to free-agency.

Slot reservations are a way cruise lines pay to reserve space at a shipyard in the future. There's no order placed, but just in case they do place an order, there's capacity to build.

"I think we feel very good, not only about our current order book and about the potential of that order book to grow moderately, but also our access to build those ships over an extended period of time," Mr. Liberty said.

Royal Caribbean would consider offering river cruises

In:
25 Apr 2024

Would Royal Caribbean ever consider offering river cruises? It's not as far-fetched an idea as you might think.

Would Royal Caribbean ever consider getting into river cruises?

The Royal Caribbean Group has ownership in many cruise lines, but none are river cruises.  River cruises are quite popular in Europe, and it's an area of the market untouched by the company.

During Royal Caribbean Group's earnings call with investors on Thursday, a Wall Street analyst asked if they'd ever consider getting into river cruising.

Royal Caribbean Group President and CEO Jason Liberty didn't dismiss the idea, "that could be something that we would consider at some point in the future."

Jason Liberty

But before you pack your bags, it's not on the horizon, "we're very focused on excelling in our core, growing our core and also further building out our destination platform."

He sees those tenants of the brand being the best path forward to deliver returns to their shareholders and grow the business.

However, Royal Caribbean Group does see the market as an opportunity, "River is an area where we do see some overlap, not a lot of overlap, but we do see some overlap occurring."

AmaWaterway

River cruising is a rapidly growing market and appeals to a lot of people who also enjoy expedition cruises.

River cruises are significantly smaller ships than an ocean going vessel, and travel slowly down popular rivers to offer stops at major cities along the way. 

Family touring in Europe

Traditionally, river cruises appealed to an older clientele, primary retirees.  But in recent years that has changed. Some river brands are targeting younger vacationers who are interested in active outings.

Companies such as Viking, Avalon Waterways and AmaWaterways have all added more ships to their fleet to respond to a growing market.

Keeping customers within the brands

One reason that getting into river cruises might make sense is it would align with Royal Caribbean Group's general strategy of offering something for everyone.

Mr. Liberty spoke about the importance of retaining its customers as they age during the earnings call, "We remain intensely focused on attracting and keeping guests within our unique portfolio of brands, and providing experiences for all of life's moments."

"We have been very thoughtful about having the right brands and the right segments," he explained and gave an example of how customers can dip between the different companies.

Silver Endeavour

"You could have a set of grandparents on Silver Sea that next month are going on a cruise with their kids and grandkids on the Royal Caribbean brand."

"That happens all the time. And one of our ultimate goals here is to make sure that we keep our customer and our ecosystem."

Offering different types of sailings has been a strategy Royal Caribbean Group has embraced ever since it acquired Celebrity Cruises. Since they, the company has grown to include full and partial ownership in other lines.

Celebrity Edge

The company has full ownership of Royal Caribbean International, Celebrity Cruises, and Silversea Cruises and it is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises.

Mr. Liberty indicated they're always looking for ways to get better at what they do, and making their customers aware of ways to cruise within the company ecosystem is one component to their plan.

Cruise lines offering combined river and ocean itineraries

Viking river cruises

A few companies have already started to embrace river and ocean cruises together.

Viking Cruises was the first line to offer both river and ocean cruises.  

They started out offering river cruises and has added ocean going vessels to their fleet.  They even offer "Ocean & River Voyages" where you can go on a river and ocean going cruise in the same vacation.

Disney river cruises with Ama

Disney Cruise Line bridged the gap by partnering with AmaWaterways. Through the Adventures by Disney brand, Disney employees act as guides on the sailing that is operated by Ama.

There are special excursions that include a Disney touch to the experience.

However, AmaWaterways are adults-only, and kids aren't allowed on these sailings even if they are sold by Disney.

"What a great start to the year" Royal Caribbean reports strong first quarter earnings

In:
25 Apr 2024

The year 2024 is off to a great start for Royal Caribbean Group's bottom line.

Royal Caribbean Group reported first quarter results

Royal Caribbean Group posted its first quarter financial results, which saw Net Income of $360 million, with total revenues of $3.7 billion.

"Wow, what a great start to the year!" is how Royal Caribbean Group President and CEO Jason Liberty started his statement off in the press release for the earnings report.

"Demand for our leading brands and the incredible experiences they deliver continues to be very robust, resulting in outperformance in the first quarter, a further increase of full year earnings guidance, and 60% expected earnings growth year over year."

Icon of the Seas

That demand he talks about is what drove the company's financials into a better financial position than the company had originally anticipated.

Strong demand and strength in onboard spend pushed first quarter earnings ahead.  In fact, there was better demand anticipated during the lucrative WAVE season. This is an industry term for the beginning of the year when the general public books the most cruises of the year.

Read more: Royal Caribbean is making more money than it expected. The good and the bad news for cruisers

Family walking into CocoCay

High demand persisted across all of the top cruise markets, and on top of that, customers were spending more on cruise extras.  That combination lead to higher revenue, as well as Royal Caribbean Group updating its guidance for the rest of the year.

First quarter by the numbers

Spectrum of the Seas aerial at sea

Here are the key stats from the Royal Caribbean Group's first quarter.

Cruise ships sailed at an average of 107% full during the quarter. That's up 5 percentage points compared to the first quarter of 2023. 

Occupancy rates over 100% are a good stat, and it means there were more than two people in a lot of cabins.

Celebrity Logo

Total revenues were $3.7 billion, Net Income was $360 million or $1.35 per share, Adjusted Net Income was $478 million or $1.77 per share, Adjusted EBITDA was $1.2 billion, and operating cash flow was $1.3 billion.

About half of the first quarter yield growth was driven by higher ticket pricing on the fleet of ships, with the remainder driven by a combination of guest spending on extras, ships sailing with more passengers onboard, and new cruise ship demand. 

As of March 31, 2024, the Group's customer deposit balance was at $6.0 billion. 

Record booked position

Once again, 2024 is another year seeing more people book cruises than ever before.

Royal Caribbean Group is seeing "very strong" demand and prices. Overall, this has been the strongest WAVE season in the company's history from both a demand and pricing standpoint. 

Prices for a cruise in 2024 are higher than they were at the beginning of the year in 2023.

Drink package price onboard

Plus, passengers are spending more on add-ons and making purchases before the cruise at a rate higher than prior years.  The company said this is due to, "greater participation at higher prices." That essentially means more people are buying add-ons and they cost more than the used to.

Mr. Liberty called out the new Icon of the Seas as being a difference maker, "Our existing fleet along with our new ships continue to perform exceptionally well, highlighted by the market response to the launch of Icon of the Seas, which has exceeded all expectations."

Utopia of the Seas night render

"The momentum continues with Utopia of the Seas and Silver Ray, set to launch this summer. And, just this quarter alone, we announced an order for a seventh Oasis Class ship and the expansion of our Royal Beach Club portfolio in Cozumel; and we officially broke ground on Royal Beach Club Paradise Island.  These strategies will further propel our leadership in the cruise industry and push us to new heights in the vacation industry."

Royal Caribbean cruise ship cancels rest of sailing because of propulsion issue

In:
23 Apr 2024

Royal Caribbean's Radiance of the Seas has encountered a propulsion issue that has slowed the ship, and will now head to its final port of call.

Radiance of the Seas has cancelled the rest of her cruise

Guests onboard Radiance of the Seas were alerted by the ship's Captain of the issue, which occurred on Tuesday as the ship was sailing up the west coast of the United States.

Radiance of the Seas is sailing an open-jaw 4 Night Pacific Coastal Cruise to move the ship from Los Angeles to Vancouver and get the ship in position for her 2024 Alaska season. An open jaw cruise is one that begins and ends in a different port.

The Captain spoke to guests over the public address system to inform them of the issue, "Our teams have discovered that radiance of the seas is experiencing a technical issue with one of its propulsion systems, resulting in the ship being required to sail at a much slower speed."

Radiance of the Seas

He emphasized the ship is still safe to operate, "Please know your safety and comfort, along with that of my crew are my top priorities and our ship remains seaworthy and safe. It's just slower."

He did not specify exactly what the propulsion issue is, or what happened to cause it.

Radiance of the Seas has two Azipods, which are multidirectional pods that drive the ship and can be rotated 360 degrees and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.

Radiance of the Seas wake

Guests could see only one Azipod is being used once the incident occurred.

As a result of the slower speed, Radiance of the Seas now needs to skip the rest of the ports on its itinerary and go straight to Vancouver, British Columbia, Canada.

According to the Captain, Radiance of the Seas will arrive there on Thursday, April 25th in the evening between 9 and 10 p.m. The ship can then be ready to disembark guests on April 26 as scheduled.

Radiance of the Seas azipod

Radiance of the Seas is a 90,900 gross ton Radiance Class cruise ship. Her maiden voyage was in 2001.

Radiance is a smaller ship by today's standards, and has a capacity of 2,466 guests at double occupancy.

She is 962 feet long.

Compensation

Radiance of the Seas

Letters were distributed to guests in their staterooms to confirm the changes.

As a result of the altered itinerary, guests can expect a partial refund for the disappointment. Royal Caribbean is not obligated to offer compensation for technical problems, but tends to do so as a gesture of goodwill.

Guests will receive 50% of their cruise fare paid back as an onboard credit.

letter given to guests

Any shore excursions purchased for ports that will be skipped will be refunded fully as an onboard credit.

The onboard credit can be used onboard the ship, and any unused credit will be refunded back to the credit card on file within 14 business days after the sailing concludes.

What about the next cruise?

port-tampa-radiance

A propulsion issue on Radiance of the Seas is cause for concern for anyone with an upcoming sailing booked on her as to what impact it may have on it.

In the letter given to guests onboard Radiance, the ship's staff conveyed a message for back-to-back cruisers that are booked for the next sailing.

 "Our teams are hard at work to correct this issue and our current progress is meeting our timeline. However, we'll need to be docked to complete the required repairs," the letter explained.

"At this time, we intend to sail as planned on April 26th, 2024, and we are committed to keeping you informed every step of the way."

"We'll provide you with another update by April 26th."

Letter to guests on April 26 sailing

Guests booked on the April 26th sailing also received an email summarizing the same information mentioned previously in this article.

Recent propulsion problems for Radiance

Radiance of the Seas in Alaska

Radiance of the Seas has had some bad luck lately with its propulsion system.

Last year, Radiance encountered a propulsion issue during her Alaska season that cancelled a few cruises at the last-minute.

Two cruises were cancelled before Radiance could resume sailings.

Cruise ships have redundant engines for this situation

Work on Oasis propellors

As the Captain of Radiance of the Seas explained, propulsion issues like this are not unheard of and the ship is quite safe to sail on.

Cruise ships can sail with less than both engines running. In fact, it's common not to have all engines going at once in order to conserve wear and tear.

When a situation like this occurs, the ship can still operate at a reduced speed safely.

Historically, ships with propulsion problems have been able to sail and either make repairs along the way, or hold off until a scheduled upcoming dry dock. The incident with Radiance last year having to cancel a couple of cruises was certainly an outlier.

Royal Caribbean cancels more visits to Labadee, Haiti into the fall

In:
23 Apr 2024

More cruise ships will skip a visit to Royal Caribbean's private beach in Haiti.

Labadee cancelled through September

Guests booked on cruises in the summer and early fall are getting notifications from Royal Caribbean, that their visits to Labadee have been cancelled.

Following on cancellations that began in March due to civil unrest in Haiti, the cruise line has been forced to cancel more cruises into September 2024.

Royal Caribbean had previously cancelled visits to Labadee through the end of May 2024.

Read more: Is Royal Caribbean still going to Labadee, Haiti?

More Labadee cancellations

Liberty of the Seas in Labadee

On Tuesday, cruisers began to share updates they received from Royal Caribbean that their itineraries have been updated to drop Labadee and replace it with another port or a sea day.

RoyalCaribbeanBlog has spotted different cruises cancelled in June, August, and even September.

In most cases, ships are being re-routed to Grand Turk in the Turks & Caicos Islands.

Cancellation email

As an example, the Adventure of the Seas September 21st sailing has had her visit to Labadee replaced with a visit to Grand Turk.

"Due to the continuing situation in Haiti, we'll now visit Grand Turk, Turks & Caicos, instead of Labadee, Haiti," the statement said in an email to booked passengers.

"We're sorry for the change - your safety is our top priority."

Labadee

Similar emails have been sent to guests booked on cruises with scheduled stops in Labadee throughout summer 2024.

Guests who had any shore excursions booked for their visit to Labadee will automatically receive a refund to their onboard accounts.

The cancellations affect ships such as Adventure of the Seas, Independence of the Seas, Liberty of the Seas, Freedom of the Seas, and Symphony of the Seas all due to visit Labadee in the summer.

No other cruise lines sail to Haiti.

Understandable disappointment

Oasis labadee

Guests have already started sharing the news and their opinions on the change.

"For the folks looking forward to Labadee, for the folks in Labadee, and for Royal, I am sorry this has been so tough," wrote WAYNO on the RoyalCaribbeanBlog message boards.

"Understandable but sad as I was pumped to visit both private destinations in a single sailing," wrote tntornadox on another message board.

A necessary change

Labadee beach

The civil unrest in Haiti has forced Royal Caribbean's hand in this situation, even if Labadee is not near the areas of conflict.

Located on the north coast of Haiti, Labadee is a walled-off private enclave for Royal Caribbean cruise guests. It's at least a 6-and-a-half hour drive from Port-au-Prince, Haiti.

Royal Caribbean started cancelling visits to Labadee following the fallout of a siege of the government by gangs that began in mid-March. Since then, the country has experienced a major upheaval with a new government, prison break, and many deaths.

Barefoot beach

More than 53,000 people have fled Port-au-Prince and food shortages are taking place across the island, according to reports.

A state of emergency was declared on March 3, followed by the prime minister’s resignation on March 12. 

In July 2023, the US State Department raised the security threat to a Level 4 due to kidnapping, crime, civil unrest, and poor health care infrastructure.

Where is Labadee?

Google map

Labadee is located on the northern coast of Haiti, whereas the majority of the violence is occurring further south in more populated areas.

In short, it's walled off from the rest of the country and is in a remote area. It's guarded by a private security force. Guests aren't permitted to leave the area. 

Unlike other ports, such as Cozumel or Nassau, you won't be able to book a third-party excursion. Instead, all tours in Labadee have to be reserved directly through Royal Caribbean. Moreover, all food and supplies are brought ashore from the ship, rather than from elsewhere in Haiti. 

Royal Caribbean breaks ground on new beach club in Bahamas reserved for its passengers

In:
22 Apr 2024

Work is officially underway on Royal Caribbean's new beach club in Nassau, Bahamas.

Construction begins at Royal Beach Club

A groundbreaking ceremony was held on Monday for the new Royal Beach Club, Paradise Island.

The 17-acre Royal Beach club project was first announced in 2020, but the cruise industry shutdown of 2020 forced a delay in it becoming a reality.  Nonetheless, today's milestone signifies the official start of work for the new offering.

The official opening is slated for sometime in 2025.

Ground breaking ceremony

Royal Caribbean Group President and CEO Jason Liberty and Royal Caribbean International President and CEO Michael Bayley were joined by The Bahamas' Prime Minister Philip Davis and Deputy Prime Minister I. Chester Cooper to commemorate the major milestone.

Construction will begin in the next few months, and Royal Caribbean hopes it will offer an authentic Bahamian experience. Plus, it is the first-of-its-kind project that gives back to the people of The Bahamas with a unique public-private partnership allows Bahamian nationals to hold up to 49% equity in the venture. 

Paradise Island pool

The first of the Royal Beach Club destinations, the Nassau club aims to offer Royal Caribbean passengers exclusive access to a prime spot to enjoy an unparalleled beach experience.

Unlike the private island experience, the Royal Beach Club is an extra-cost venue with a limited capacity.  Guests visiting Nassau on a port stop will have the opportunity to purchase admission to the beach club.

The club is located on a narrow strip of land near where the cruise ships dock on Paradise Island.

Pool and beach views in artist rendering

The club will have three pools with swim-up bars, live music, two beaches, four restaurants serving local food.

The capacity of the club should be about 2,000 guests.

More details are expected closer to the opening.

Opening 2025

To reach the beach club, passengers will have to taxi a complimentary water shuttle from Bay Street located near the Straw Market. Once onboard, guests will have two drop-off options: near Sapphire Beach and the west end of the pool.

The look of the club will take inspiration from its home country. The local architecture will be crafted by a local Bahamian architectural firm. Bahamian entrepreneurs and businesses are integral to the construction and management of the new venture, creating hundreds of job opportunities both immediately and in the future. Bahamian residents have already engaged in workshops. 

Another world-class experience

Family area rendering

The start of construction means this dream is coming to fruition, and Royal Caribbean couldn't be more excited for it.

Royal Caribbean Group Chairman and CEO Jason Liberty said at the event, "Marking more than the beginning of the construction process, today’s groundbreaking event symbolizes partnership, momentum and continued economic development for so many Bahamian entrepreneurs and the entire community."

"We are grateful to our partners for their support, especially the Bahamian government, who stand with us here today in celebration of what is to come"

Royal Caribbean International President and CEO Michael Bayley also spoke, "As we break ground on Royal Beach Club Paradise Island, together with the government and the people of The Bahamas, we are celebrating what partnership and innovation can achieve. This will be yet one more reason, in Nassau’s bright future, to experience a destination we have visited since the very beginning of Royal Caribbean more than 50 years ago."

"The beauty and charm of the island are why we chose to debut the Royal Beach Club Collection in Nassau, and with the collaboration and support of local entrepreneurs and the wider community, we know that what we create will far exceed everything we imagined.”

Honorable Philip Davis, Prime Minister of The Bahamas spoke about the importance of this new beach club, "With the signing of this Heads of Agreement for the development of Royal Beach Club Paradise Island, we embark on this project to further enhance the vitality of our tourism product. Signing today’s agreement, we add another world-class experience to our tourism offerings. And even more importantly, we take a bold step toward greater Bahamian empowerment in the tourism industry."

Royal Caribbean eliminated norovirus outbreaks on its cruise ships last year after making big changes

In:
22 Apr 2024

No one wants to get sick, especially on vacation, and Royal Caribbean implemented a program in 2023 that got rid of one of the worst illnesses people sometimes catch on cruise ships.

Norovirus on cruise ship

Within Royal Caribbean Groups' environmental stewardship report for 2023 is a section that details what the company is doing to improve public health on its ships.

The Norovirus Eradication Campaign was launched in 2023 on Royal Caribbean International and Celebrity Cruises vessels with the ultimate goal of eliminating transmission of norovirus on its ships.

Norovirus is referred to as "the stomach flu", and is easily spread from person to person.

According to the Centers for Disease Control and Prevention, there are 19 to 21 million cases of vomiting and diarrhea illnesses caused by norovirus each year. 

Norovirus is transmitted when someone ingests particles of vomit or feces from an infected person, such as through consuming food touched by an infected individual, touching contaminated surfaces and then their mouth, or placing contaminated objects on clean surfaces.

The CDC says the most common symptoms of norovirus are diarrhea, vomiting, nausea, and stomach pain. 

Woman with stomach pain

While only about 1% of all annual norovirus cases reported in the U.S. happen on cruise ships, the perception is it occurs more frequently due to media reports of gastrointestinal viral outbreaks on cruise ships. This is partly because health officials track illness on cruise ships, so outbreaks are found and reported more quickly on a cruise ship than on land.

You're far more likely to catch norovirus at a long-term care facility, hospital, childcare center, or school.

Regardless, because of the media attention reports of the virus on cruise ships attract, Royal Caribbean Group took action to mitigate cases.

A new approach

Couple in Solarium

In June 2023, Royal Caribbean launched a norovirus eradication campaign that included a range of new protocols and policies.

The six tenants of the program were outlined in the Seastainability report:

1. Enhanced acute GI training for onboard medical teams and traveling PHOs 

2. Increased PHO oversight of our Outbreak Prevention Plan, which covers requirements like hand washing, buffet oversight and disinfectant mandates for all public areas aboard our ships

PDI Wipes

3. Switching to PDI SaniCloth Prime hospital-grade disinfectant wipes (Link contains affiliate link, which costs you nothing extra to use!)

Unlike earlier wipes, PDI wipes carry an EPA claim against norovirus, helping them play a key role in reducing acute GI cases onboard cruise ships.

4. New contactless tap technology, eliminating the need for crew to handle guest cards

5. Enhanced crew training on what to do when experiencing acute GI symptoms and how to avoid cross-contamination in food and beverage service areas

6. An update to our Safety & Quality Management system to stop self-service in buffets if the onboard norovirus rate exceeds 1.5%

royal

According to the report, after the eradication campaign was implemented in June 2023, there was not a single norovirus outbreak onboard any Royal Caribbean International or Celebrity Cruise ship for the remainder of 2023.

It is worth noting the CDC outbreaks page does list Celebrity Constellation as having an outbreak in January 2024.

Something else trialed was the implementation of Synexis BioDefense purifiers. On eight cruise ships, these units reduced the presence of microbes associated with diseases like COVID-19, influenza and norovirus.

97.3% public health inspection scores

Symphony of the Seas in PortMiami aerial

Another big step Royal Caribbean Group made in improving the health of guests and crew members on its ships was to invest more in its public health inspection program.

All cruise ships participate in the CDC's Vessel Sanitation Program, which has been in place since the 1970s to conduct random, unannounced inspections of ships if they wish to visit a port in the United States.

The program enforces strict health and safety guidelines, covering the cleaning of high-touch areas and the management of food storage in freezers, refrigerators, and galleys.

Icon of the Seas galley

Royal Caribbean Group hired  new internal public health inspectors to help the ships improve their public health practices.

The team reviewed public health trends and past areas of concern to come up with recommendations to do better.

As a result of these and other improvements, the average United States Public Health Services (USPHS) inspection score was 97.3 across the fleet. In fact, 10 ships scored a perfect 100

A ship must score 85 or above to pass inspection.

Should you be concerned about getting norovirus on a cruise?

Ocean view balcony

Royal Caribbean Group's eradication program is certainly a positive step, but if you're still worried about catching norovirus, the risks are low.

Even before this new initiative was put into place, the CDC acknowledges that risks are quite low on cruise ships compared to your chances of catching it elsewhere on land. In short, the math points to it being an unlikely scenario for you to encounter.

Brilliance of the Seas

Moreover, the cruise industry as a whole was already headed to a better place prior to 2020. The rate of acute gastroenteritis illnesses on cruise ships decreased during 2006-2019 for passengers and crew, according to CDC data.

Read more: How To Avoid Getting Sick on a Cruise

The CDC advises frequent hand washing with soap and warm water for at least 20 seconds to prevent the spread of norovirus. Key times for handwashing include after using the restroom or changing diapers, and before eating, preparing food, or handling medicine.

Clorox wipes

If you want to bring something on your ship to help lower the chance of catching norovirus, Lysol and Clorox products are among the bleaches the Environmental Protection Agency lists as being effective against norovirus.  Before you buy anything, keep in mind bleach isn't allowed on cruise ships.

Read more: What can you not bring on a cruise

Instead, you could pack hydrogen peroxide wipes (just don’t flush them down the toilet). We recommend these Clorox Healthcare Hydrogen Peroxide Wipes for taking with you on your ship (Link contains affiliate link, which costs you nothing extra to use!).

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