tiny260 Posted October 8, 2018 Report Share Posted October 8, 2018 I wanted to let everyone know how accommodating the Concierge was on Liberty this July. As soon as I got back from the cruise I have been swamped at work and have not really had time to read our or post since the cruise. My Wife and 11yo Grandson were on Liberty July 22-29, cruising with our GS changed how we approached our cruise but all in all didn't change what we did much except we didn't go tot he casino. The Concierge on Liberty right now is Anis Tebbeb, I believe he was from Tunisia, he answered all of our questions, was very accommodating with my Grandson when we were in the lounge and basically did anything we asked, (We are not really needy people), one day my wife made an off the cuff remark about how they should keep a few towels in the lounge (There is a small sun deck off the lounge that my wife liked so we spent a lot of time there, it was close the sports court, rock climbing wall and water slides, so my grandson could go do something and come right back.), she was on her way down to grab a couple of towels when he told her he would go do it for her. To me, small things like this make a great cruise. Anyway, the big shout out to Anis came after we left the ship, our normal disembarkation morning was thrown off a little bit by trying to get an 11 yo out of bed and on our way, so we were a little off schedule, we, me especially, are a little OCD (lol) and I always check the room over 2-3 times to make sure we don't leave anything, so again getting the 11 yo out I only did a quick scan and then we were on our way. If you are familiar with Galveston, after you get your car it's not that far and you are on I45 North, we were on the highway when my wife realizes that she has left 2 very expensive pairs of sunglasses in the closet by the safe. I knew there was no way they were going to let us back on the ship, so I had my grandson get my briefcase where I had Anis business card and his email address. My wife emailed Anis, explained what had happened and we hoped for the best. Before we drove home (It's an 8 hour drive) my wife had responses back the Anis, saying they had found the glasses and they would get them to us. We found out through emails that Royal uses a company called Chargerback to handle lost and found, so they contacted us and we had to provide them a credit card to pay for the shipping and we were done. The longest wait was we had to wait on the ship to return to port in Galveston, so 7 days, then the sunglasses were shipped back to us. Anis could have just moved on and said we were past guest and moved to the new guest that were showing, but instead he took the time to provide excellent customer service. betatke1480, JLMoran, Lovetocruise2002 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted October 8, 2018 Report Share Posted October 8, 2018 We had a similar experience to you @tiny260 in the YC on the Seaside in July. Same week as you actually. When leaving, I regretfully left behind a pair of Tory Burch shoes (the women here know how heartbreaking that is) in the closet. They were almost brand new. I realized it when I was unpacking that night at home. Anyway, MSC also uses the same system except my story doesn't have a happy ending. We filed all the necessary things, contacted our butler, room attendant, and waiter (because we too had their cards) and nothing. No response from anyone. Still loyal to Royal.... tiny260, JLMoran and ellcee 1 1 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted October 8, 2018 Author Report Share Posted October 8, 2018 I do know, only because I asked my wife why she was paying an ungodly amount of money for a small piece of leather with a gold emblem on it... Lovetocruise2002 and twangster 2 Quote Link to comment Share on other sites More sharing options...
ellcee Posted October 8, 2018 Report Share Posted October 8, 2018 36 minutes ago, Lovetocruise2002 said: I regretfully left behind a pair of Tory Burch shoes (the women here know how heartbreaking that is) in the closet. I've owned 2 pairs of TB shoes. The first pair I wore 'til they were really dead...as in the soles were holey (only mostly dead) and I still wore 'em. I'm sorry for your loss. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted October 8, 2018 Report Share Posted October 8, 2018 2 hours ago, ellcee said: I'm sorry for your loss I am still mourning that loss.... ellcee 1 Quote Link to comment Share on other sites More sharing options...
Mljstr Posted October 9, 2018 Report Share Posted October 9, 2018 We were not in a GS on the Vision last April, but in a balcony cabin. I realized I had left a library book in the cabin on the sofa. It was a very popular book, The Woman in the Window, and I had 20 or so pages to finish. We were actually still in the parking lot when I realized it was in the cabin. I immediately contacted the lost and found by email and gave cabin number and location. Amazingly, it was never found. I guess the crew enjoyed it in their crew library and I had a hefty fine at the library to replace it. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted October 9, 2018 Report Share Posted October 9, 2018 MJ was the Suites Concierge on Liberty last month so maybe Anis was on vacation. I cannot recall who was in the D Lounge. Not sure we even went in there. Quote Link to comment Share on other sites More sharing options...
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