Royal Caribbean Revenue Office ??

[rjac]

Does anyone here have the phone number to the RC Revenue Office? Would like to contact them, soon. Thanks! 

[smokeybandit]

That doesn't sound like an office meant for passengers to call.

[Ryan79]

I am going to go out on a limb and say that office doesn’t take calls from random members of the public.

[Pattycruise]

3 hours ago, smokeybandit said:

That doesn't sound like an office meant for passengers to call.

I recently received a late night email in regards to what appeared to be a change in a cabin category (downgrade). When I called the casino line regarding this comp I actually had an experienced agent (shocker) who said “it sounds like your GTY cabin has been assigned  let me reach out to the revenue department”. I cut her off and said, no, the cabin has been downgraded. (Cut her off because I’m so used to incompetent agents-surely she was wrong!) She insisted it was assigned, contacted the revenue department and sure enough my cabin has been assigned-she sent me the new booking confirmation. 

 I’ve never heard of a revenue department at Royal-one would think it deals with our purchases and refunds. Well, I would wish that. Then I’d know who to ask for when they screw up!

[WAAAYTOOO]

6 minutes ago, Pattycruise said:

I recently received a late night email in regards to what appeared to be a change in a cabin category (downgrade). When I called the casino line regarding this comp I actually had an experienced agent (shocker) who said “it sounds like your GTY cabin has been assigned  let me reach out to the revenue department”. I cut her off and said, no, the cabin has been downgraded. (Cut her off because I’m so used to incompetent agents-surely she was wrong!) She insisted it was assigned, contacted the revenue department and sure enough my cabin has been assigned-she sent me the new booking confirmation. 

 I’ve never heard of a revenue department at Royal-one would think it deals with our purchases and refunds. Well, I would wish that. Then I’d know who to ask for when they screw up!

The same exact thing happened to 3 of my casino comp bookings. I had booked OV balcony guarantees and they mysteriously got downgraded to interior guarantees.  The casino agent contacted the Revenue department and ultimately, all of the GTY bookings were restored to OV balconies. So that  this didn’t happen again, they went ahead and assigned all of my OV balcony guarantees.  I was able to choose better cabin locations after the assignments were completed.  How in the world can Royals IT be SO bad ?