deep1 Posted November 24, 2023 Report Share Posted November 24, 2023 Once again I got points issues. The main page on line has me at one set of points. The app is missing some and a different number? Neither one is right but the higher one is closer to what "their count" has been reflecting? How do I get at least the two numbers showing the same? Its the app thats short... Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted November 24, 2023 Report Share Posted November 24, 2023 Call C&A. Quote Link to comment Share on other sites More sharing options...
deep1 Posted November 24, 2023 Author Report Share Posted November 24, 2023 11 minutes ago, OCSC Mike said: Call C&A. They show both the same? Their accuracy is frequently not their strong suit. Going to unload the app and re install. A person elsewhere suggested that. Quote Link to comment Share on other sites More sharing options...
deep1 Posted November 24, 2023 Author Report Share Posted November 24, 2023 5 minutes ago, deep1 said: They show both the same? Their accuracy is frequently not their strong suit. Going to unload the app and re install. A person elsewhere suggested that. That worked. Now ... If C+A ever got their act together and come up with a more accurate way to keep their records straight... OCSC Mike, Big Tule and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted November 24, 2023 Report Share Posted November 24, 2023 15 hours ago, deep1 said: That worked. Now ... If C+A ever got their act together and come up with a more accurate way to keep their records straight... That's why we keep a spreadsheet on all our sailings and points. Have only had to call them twice on all the sailings we have done. It also gives us an indication of how close (or far) away we are from Pinnacle. Maybe in a few more years..... Quote Link to comment Share on other sites More sharing options...
Gilley Posted November 24, 2023 Report Share Posted November 24, 2023 I just keep my seapass cards and I hope that is proof enough. Quote Link to comment Share on other sites More sharing options...
deep1 Posted November 24, 2023 Author Report Share Posted November 24, 2023 5 hours ago, CrznTxn said: That's why we keep a spreadsheet on all our sailings and points. Have only had to call them twice on all the sailings we have done. It also gives us an indication of how close (or far) away we are from Pinnacle. Maybe in a few more years..... I had a running list of the missing ones. I didn't have a full spread sheet. I had casino chips, and other mementos even had my platinum and emerald pins. They wanted my sea passes that went away during my divorce. Which happened to be around the time my (and ex wifes) accounts were closed then started fresh, missing most of our sailings. So I have had the pleasure of being gold twice, platinum twice and soon to be emerald for the second time instead of Diamond heading toward plus... I got tired of fighting about it. When the last C+A manager tried to tell me that pictures I had of me before and after amp on Indy clearly from same angle in Cozumel (near Carlos and Charlies) was only one in Coz and the other was Legend in Alaska, I knew incompetence was the norm even at higher levels. Big Tule and jbrinkm 2 Quote Link to comment Share on other sites More sharing options...
Big Tule Posted November 25, 2023 Report Share Posted November 25, 2023 sent them an email regarding not updating points from recent cruise and was told it would take at least 30 days .......what happened to the usual 10 days at most? Quote Link to comment Share on other sites More sharing options...
deep1 Posted November 25, 2023 Author Report Share Posted November 25, 2023 11 hours ago, Big Tule said: sent them an email regarding not updating points from recent cruise and was told it would take at least 30 days .......what happened to the usual 10 days at most? I had that problem after my last cruise. They finally awarded then both on app and on dashboard they were taken back? I called and no Explanation just a "sorry". All was good then they vanished from the app again??? They are at least matching now... Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted November 26, 2023 Report Share Posted November 26, 2023 Mine don't match my count but its more than what I think I have by far. My count is way lower than what I have. ....but I ain't sayin nothin. Its our little secret right? Big Tule 1 Quote Link to comment Share on other sites More sharing options...
Bruin Steve Posted November 26, 2023 Report Share Posted November 26, 2023 I have zero doubt that mine is wrong. It has been as long as I have been able to see it posted online. They are missing at least 3 cruises I took on the old Viking Serenade back in the late 80s/early 90s...OTOH, they have me down for a cruise during the same dates I am sure I was on a Celebrity cruise...AND they have me down for a couple of cruises back in 1970 (when I was a minor and would have had to go with my parents--who I know NEVER took me on a cruise). Or maybe I was? You know what they say: "If you remember the 70s, you weren't there!" And, of course, several years back, they changed the whole points system and converted everyone from "old points" to "new points". So, I don't know what I really should have...and neither does Royal Caribbean BUT, I've learned to not worry about it...It doesn't really matter. I am well into Diamond Plus and nowhere near Pinnacle. So, in the end it matters little. I MIG>HT get to Pinnacle...but, it likely won't be until I'm well into my late 90s...and, IF I'm still around...and IF I can still cruise, I won't care about my status, I'll just be happy to be there. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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