Vlad Posted November 24, 2021 Report Posted November 24, 2021 Guys, I was thinking of canceling Excursion bought through Royal caribbean and maybe rebook at lower price. But I don't see any options to cancel. It's showing up on calendar and that's it. Can anyone help to locate cancel button? I'm on symphony... New cruise planner style. Quote
JohnK6404 Posted November 24, 2021 Report Posted November 24, 2021 Hi @Vlad! Try clicking on the icon with your initials in the upper-right hand corner of the page… then select order history… … find the purchase and click on “View details”… see if the Cancel option is available… CruisingOz and ChessE4 1 1 Quote
Vlad Posted November 24, 2021 Author Report Posted November 24, 2021 13 minutes ago, JohnK6404 said: Hi @Vlad! Try clicking on the icon with your initials in the upper-right hand corner of the page… then select order history… … find the purchase and click on “View details”… see if the Cancel option is available… Thanks a lot for your help. @JohnK6404 Unfortunately, that button isn't there... Is it possible since I've just recently bought it? I'm on mobile browser, but everything else in your screenshots looks exactly like mine, Just no cancel... Very strange. Quote
Crimson Posted November 24, 2021 Report Posted November 24, 2021 Not sure why you cant see the cancel option but I would advise you to just call them at 1 (800) 398-9819, they canceled and rebooked all my excursions for me at the lower prices. I saved so much money that I was able to purchase another exciting excursion at Cocoday! KJones 1 Quote
JohnK6404 Posted November 24, 2021 Report Posted November 24, 2021 19 minutes ago, Vlad said: Thanks a lot for your help. @JohnK6404 Unfortunately, that button isn't there... Is it possible since I've just recently bought it? I'm on mobile browser, but everything else in your screenshots looks exactly like mine, Just no cancel... Very strange. That is weird… not sure why. Hopefully, someone else with recent experience with the new cruise planner can chime in. Vlad 1 Quote
dejavu21 Posted November 24, 2021 Report Posted November 24, 2021 2 hours ago, Vlad said: Thanks a lot for your help. @JohnK6404 Unfortunately, that button isn't there... Is it possible since I've just recently bought it? I'm on mobile browser, but everything else in your screenshots looks exactly like mine, Just no cancel... Very strange. I tried to do it this morning from the Mobile Browser and it was a continuous loop for me. When I would click "Plan My Cruise" it wanted me to sign in again (a continuous loop). I logged onto my PC and was able to cancel and rebook in seconds. Quote
ChessE4 Posted November 24, 2021 Report Posted November 24, 2021 You might try getting to your order via the calendar and clicking on the one you want to modify (if no order history link is available in the Cruise Planner. Baked Alaska 1 Quote
Vlad Posted November 24, 2021 Author Report Posted November 24, 2021 1 hour ago, ChessE4 said: You might try getting to your order via the calendar and clicking on the one you want to modify (if no order history link is available in the Cruise Planner. I know what you guys saying But for some strange reason, cancel button just isn't where it's suppose to be. Take a look at the screenshot Quote
USCG Teacher Posted November 24, 2021 Report Posted November 24, 2021 4 hours ago, Vlad said: I know what you guys saying But for some strange reason, cancel button just isn't where it's suppose to be. Take a look at the screenshot I just made some purchases, and the same thing happened to me. Took about 24 hours for the modify/cancel option to show up. Quote
Vlad Posted November 24, 2021 Author Report Posted November 24, 2021 3 minutes ago, USCG Teacher said: I just made some purchases, and the same thing happened to me. Took about 24 hours for the modify/cancel option to show up. Thanks, it just appeared for me recently. All good now. But I can't find confirmation email of purchase as well. Maybe never received it... But CC was charged correctly JohnK6404 1 Quote
USCG Teacher Posted November 24, 2021 Report Posted November 24, 2021 5 minutes ago, Vlad said: Thanks, it just appeared for me recently. All good now. But I can't find confirmation email of purchase as well. Maybe never received it... But CC was charged correctly Also haven't received the emails yet, but everything is showing up in my order history and calendar (I took screenshots just in case!). The thought of Royal's IT system being overwhelmed during Black Friday sales feels about right. Quote
Vlad Posted November 24, 2021 Author Report Posted November 24, 2021 3 minutes ago, USCG Teacher said: Also haven't received the emails yet, but everything is showing up in my order history and calendar (I took screenshots just in case!). The thought of Royal's IT system being overwhelmed during Black Friday sales feels about right. Yes, most probably. Usually good sales on photo package, but on my cruise it's empty, no photo available at all Quote
FionaMG Posted November 24, 2021 Report Posted November 24, 2021 I also have not received emails for the purchases I made yesterday. I have seen several reports of this. I took screenshots too even though everything is showing up in the order history. One of my purchases was with OBC and that was processed and shows the correct balance. USCG Teacher 1 Quote
CruisingOz Posted November 25, 2021 Report Posted November 25, 2021 We had similar issues. I went into the calendar and clicked onto one the excursaions, and within it was the order history option which gave me access to cancel and modify USCG Teacher and ChessE4 1 1 Quote
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