Germanfflyer Posted July 24, 2016 Report Share Posted July 24, 2016 Hi, we are booked on Navigator of the Seas for April 23rd 2017. We already have our flights that are not changeable. RCI has pulled that cruise from the Navigator schedule and obviously has chartered that date to ZUMBA: https://www.youtube.com/watch?v=b9hCc4O7ss4https://www.zumba-cruise.com/the-ship/ Yet our TA has not gotten any information what is going to happen to my booking! RCI is not giving any information which is not right or fair! I am stuck with this reservation which will obviously not happen and yet they are not communication with the passengers that are already booked! I find this very unfair on their part - as they know about this for some time.... Do you have any suggestion as to how to get a solution fast? I need to know ASAP what is going to happen - as the more time goes by prices change and options decrease! Thank you very much for your suggestion! Quote Link to comment Share on other sites More sharing options...
arebee Posted July 25, 2016 Report Share Posted July 25, 2016 Best thing I can tell you is to call them directly or have your TA call. Quote Link to comment Share on other sites More sharing options...
monorailmedic Posted July 25, 2016 Report Share Posted July 25, 2016 Generally cruise lines will follow up in short order with some incentives for passengers that vary based on the level of inconveniences (sailings around school breaks, short notice to rebook/cancel air arrangements, etc). While I can appreciate that you had your mind set on a particular sailing, and this is a bit annoying, disappointing, etc, I'd give them some time to see what is worked out before claiming you've been wronged. This sailing is 9 months out, so it is quite likely the charter agreement was just finalized. Charters are not infrequent for most cruise lines, and sometimes happen with less notice. Your TA will get more information and should be your point of contact as they may have more negotiating power with RCCL. If you booked your air on your own (not through your TA), be sure your TA knows the cost of any changes so that he or she can properly relay this to RCCL. coneyraven 1 Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 RCI has been knowing this for weeks - the chartere is selling the cruise for quite some time now as you can see from the website! So I do not understand how you can appoligize RCI - they are not doing what they need to do, they are lying and withholding information to the disadvatage of the passengers already booked on that cruise! Germanfflyer 1 Quote Link to comment Share on other sites More sharing options...
firegal2539 Posted July 25, 2016 Report Share Posted July 25, 2016 I was booked on another line that chartered the whole ship out. I knew about it before my TA. I called her and she called them and they wouldn't tell her anything. About 3 weeks later my TA and I received an email stating the cruise was cancelled. There was no reason but they offered another cruise on the same ship at a later date. All money paid would move and I had a 14 day as opposed to the 7 day original cruise plus they gave me $250 OBC and paid for the change fee on my air, so I could rebook it. It took over 8 weeks to get the change fee money, but I did receive it. It really worked out better, but I was in the same place. I felt like nobody was telling me anything and I had been wronged, but if I had been patient, I would have received the email and everything is better now. It is hard to be patient when you have money on the line but hopefully it will all work out for you. Quote Link to comment Share on other sites More sharing options...
monorailmedic Posted July 25, 2016 Report Share Posted July 25, 2016 RCI has been knowing this for weeks - the chartere is selling the cruise for quite some time now as you can see from the website! So I do not understand how you can appoligize RCI - they are not doing what they need to do, they are lying and withholding information to the disadvatage of the passengers already booked on that cruise! I'm not apologizing for anyone. I'm simply trying to offer perspective on how these type of things usually go. I'm not sure when that site was put up, but I assure you RCCL nor any other cruise line wants to tell people their cruise has been cancelled because of a charter until the agreement has been finalized and everything is a done deal, which could, potentially be long after a company chartering the ship puts something online. Was there something specifically they have lied about? Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 They are still claiming there is nothing wrong with the cruise! The problem I have is that I can not change my traveldates - only another ship on the same date....but they are so much more expensive now! 🙠Quote Link to comment Share on other sites More sharing options...
Matt Posted July 25, 2016 Report Share Posted July 25, 2016 Your TA should be the one hammering them for details and getting an update for you. Just because Zumba group is on the cruise, does not mean they have booked the entire ship (unless I missed that detail in your original post). FloatMe 1 Quote Link to comment Share on other sites More sharing options...
coneyraven Posted July 25, 2016 Report Share Posted July 25, 2016 I wonder..... was the entire ship chartered out? Or just a portion? I wonder if that's part of the issue .... Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 Yes you missed that detail and apperantly did not see the video either😆 They are changing the pooldeck and all the activities....it is a full charter. Unfortunatly my TA is just sitting there waiting for the mail to come in.... Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 The saildate is not even on the RCI site anymore and also my reservation can not be pulled up... Quote Link to comment Share on other sites More sharing options...
packercruising Posted July 25, 2016 Report Share Posted July 25, 2016 Did the Zumba Group ad say it was booked and had the entire ship? There are lots of group cruises and usually they will say if they have the entire ship booked. We were on one once, that the Oak Ridge Boys had advertised. If your TA is good, he/she, can find out. The ship might not have actually cancelled your cruise. Quote Link to comment Share on other sites More sharing options...
Sweety Posted July 25, 2016 Report Share Posted July 25, 2016 RCCL will do the right thing. Be patient and let them contact you. RCCL will do the right thing. Be patient and let them contact you. I am a Diamond Plus member. Quote Link to comment Share on other sites More sharing options...
packercruising Posted July 25, 2016 Report Share Posted July 25, 2016 Oops, I didn't see the video either. I had checked their website and there was no info on there about it. Sounds like it is time to get a different TA. Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 The website also states 3400 Zumba fan exclusive charter...... They will change the layout of the pooldeck and a lot of venues - only activity will be Zumba - 300 classes!!! less other entertainment... Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 RCCL will do the right thing. Be patient and let them contact you. I am a Diamond Plus member.What is the right thing?I know what but they sure do not.... I am so scared because I have to stick to the basic dates as the change fee for my flights is $700 per person!😲 I have read a lot RCI just abandoned the bookings throwing $100 OBC and people were stuck with their flights... Quote Link to comment Share on other sites More sharing options...
Sweety Posted July 25, 2016 Report Share Posted July 25, 2016 Have all your fees ready. Look for another cruise that can fit into your schedule. Have that cruise ready to negotiate. Be flexible but firm. I have been in your situation. RCCL doesn't like negative publicity. Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 Hi, hope you are right! Well there are 2 ships leaving on that same date but they are 7 nights - mine was 5 nights......the 7 nights would still fit within my flights but I am fearing RCI will not re-book me on a 7 night :( If I would have to buy the 7 nights at the current price they are WAY over our budget - as about 1 year has passed since we booked the 5 night at a very good price. Quote Link to comment Share on other sites More sharing options...
Sweety Posted July 25, 2016 Report Share Posted July 25, 2016 When you talk with them, explain that the 7 day cruise fits into your schedule. Let them know the price is steep. I am like you, I book two years in advance. RCCL wants this squeaky clean image. They will work with you.? Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 25, 2016 Author Report Share Posted July 25, 2016 Hi, I mailed them and suggested to re-book to the 7 night as it would be an easy way out - win-win they have the availability and we would not have to worry about airline-fees and other things....hope they will realize that that way they can make me happy and have no further discussions... Quote Link to comment Share on other sites More sharing options...
Sweety Posted July 25, 2016 Report Share Posted July 25, 2016 Awesome. It will out for you. Have fun on your cruise. Sweety 1 Quote Link to comment Share on other sites More sharing options...
Sweety Posted July 25, 2016 Report Share Posted July 25, 2016 Awesome. It will out for you. Have fun on your cruise. Quote Link to comment Share on other sites More sharing options...
Jerel Posted July 25, 2016 Report Share Posted July 25, 2016 Hi, I mailed them and suggested to re-book to the 7 night as it would be an easy way out - win-win they have the availability and we would not have to worry about airline-fees and other things....hope they will realize that that way they can make me happy and have no further discussions... I think your being reasonable with that request, I would think they would agree. If you walk away with some OBC aswell that would be a bonus, you may even end up with a better vacation than you planned in the first place. I'm interested to see how this turns out, best of luck. Quote Link to comment Share on other sites More sharing options...
Germanfflyer Posted July 26, 2016 Author Report Share Posted July 26, 2016 I will let you know - but first I need them to get moving at all :angry: Quote Link to comment Share on other sites More sharing options...
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