gracefu Posted April 29, 2016 Report Share Posted April 29, 2016 Our group experienced terrible shopping servicing aboard the Allure of the Seas. On April 23, 2016 (Day 7), we visited the Regalia Jewelry store located on Deck 5 at around 11:30 am. We were intrigued by the “Dancing Diamond†necklace and ring on window display. One of us (Marie) was interested in buying a ring. Since there was a sign outside the store stating “up to 60% offâ€, so she decided to negotiate with the saleslady on a better offer. Then came a man whom we were told was the manager, Vinod Kirplani. We asked him if he would grant the discount as per their advertisement and he curtly replied: “I am here to make money for my company, not to give away money!†Marie jokingly replied, “Your advisement states 60% off†and Mr. Kirplani said, “All stores would put up signs to say up to certain percent discount to attract customers coming into the store. Our sign states up to 60%â€. Marie replied “Sure you cannot give me a better offer? You are so mean to me.†In an intimidating tone Mr. Kirplaine said “I am mean to you because you are mean to me. It is like a mirror. If you are nice to me then I am nice to you.†Marie then said to the saleslady regarding Mr. Kirplani, “maybe he should take a break, have a coffee, he cannot help meâ€. Mr. Kirplani then condescendingly rebutted: “Then give me your Seapass and buy a coffee for me!†From this point on, we did not reply him any in order to prevent further provoking him. I am empathetic of the fact that anyone can have a bad day once out of the blue moon. Therefore, overlooking his unprofessional manner we allowed the saleslady to put on the necklace for Marie to try. However, in a most condescending manner Mr. Kirplani continued with his harassing behavior and commented: “Yeah, buy the diamond necklace and you can remove your Swarovski!†insinuating that she was wearing second-rate jewelry. Mr. Kirplani then followed by asking us to come back the next day for a discount. When we told him that we would have time in the morning the next day (which was our last and final morning on board) to take a look again, Mr. Kirplani replied, “No, tomorrow at 9 pm!†when obviously all of us would have left the cruise by then. We felt extremely upset and angry at Mr. Kirplani’s rude comments. When we exited the store due to frustration, the saleslady ran after us and asked us not to be so upset. Mr. Kirplani then followed her and attempted to “justify†himself. He said: “How about I give your 90% off and I end up losing my job? Is that what you want?!†He went on to say that “there are all kinds of people on the ship, some people saw water on the floor and would pretend that they slipped and claim insurance.†We were so shocked to hear what he said as what he mentioned had absolutely nothing to do with our purchase. It is perfectly understandable to turn down our counter-offer but it is definitely not acceptable to insinuate the customers are there to commit insurance fraud (which has nothing to do with selling jewelry in the first place). We were all very upset and were very disappointed at the services (or rather, lack of service) we experienced at Regalia. Later on we went back and found out that Mr. Kirplani was a “Watch Specialist†and not a manager. As to why we were misled into thinking that he was the manager still remains a mystery. We found the whole shopping experience at Regalia an insult. As a representative of customer servicing, I do not believe that Mr. Kirplani was anywhere near the standards of cruise hospitality that is expected. We were verbally abused, harassed, and discriminated because we seemed like “the kind of tourists who would commit insurance fraud????!!!!†There is also an integrity issue about the store: why did the saleslady tell us that Mr. Vinod Kirplani was the Manager, when in fact he was a Watch Specialist? Should Royal Caribbean want to upkeep its reputation, incidents like this should not be taken lightly. :angry: :angry: Quote Link to comment Share on other sites More sharing options...
lhm0204 Posted April 29, 2016 Report Share Posted April 29, 2016 You should post this on Royal Caribbean's facebook page. I am sure it will be taken care off immediately. They hate bad press dejagatkins and Michel 2 Quote Link to comment Share on other sites More sharing options...
WHStoneman Posted April 29, 2016 Report Share Posted April 29, 2016 Wish we had the "power" to help. We're just the choir. Quote Link to comment Share on other sites More sharing options...
KLA Posted April 29, 2016 Report Share Posted April 29, 2016 Did you say something to Guest Services before you disembarked? dejagatkins 1 Quote Link to comment Share on other sites More sharing options...
gracefu Posted April 29, 2016 Author Report Share Posted April 29, 2016 You should post this on Royal Caribbean's facebook page. I am sure it will be taken care off immediately. They hate bad press Yes I did it this morning. I also posted on "Cruise Critic" and "Consumer Affairs" blogs. I am just furious! Thank you for your response! dejagatkins 1 Quote Link to comment Share on other sites More sharing options...
gracefu Posted April 29, 2016 Author Report Share Posted April 29, 2016 Did you say something to Guest Services before you disembarked? No we did not. It was the last day of our cruise trip and there was long line up at the Guest Services as people were there to settle their accounts, etc. So we decided to get this guy's name and report back. We were actually quite happy with the first 6 days of the trip but that one incident on the last day really made us felt so humiliated and upset. Quote Link to comment Share on other sites More sharing options...
Todd Posted April 30, 2016 Report Share Posted April 30, 2016 Another way you really can get attention to your issue is to file a report with sites like ripoffreport.com. These reports have a very large impact on companies and they take notice. As for the shopping in general on cruise ships you need to remember they are not operating under the rules and norms of businesses within the United States or even Western World. It is much more buyer beware than other shopping venues. I strongly believe buying hign value items is not something anyone should do on a cruise ship. Quote Link to comment Share on other sites More sharing options...
Norma Honaker Posted October 24, 2023 Report Share Posted October 24, 2023 I bought a bracelet on board Allure of the Seas. I was lied to about the price. My husband and I tried numerous times to return it and the salesman Sanjib refused to take it back. He said Diamonds International would contact me and make arrangements for me to mail it back by Monday October 16. So far no one has contacted me and I can't afford this expensive bracelet. Diamonds International refuses to help me. I want to return this bracelet and take it off my bill. Could someone please help me with this. I would like to have your phone number so I can talk to someone. Thank you Norma Honaker Chmusar 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted October 24, 2023 Report Share Posted October 24, 2023 1 hour ago, Norma Honaker said: I bought a bracelet on board Allure of the Seas. I was lied to about the price. My husband and I tried numerous times to return it and the salesman Sanjib refused to take it back. He said Diamonds International would contact me and make arrangements for me to mail it back by Monday October 16. So far no one has contacted me and I can't afford this expensive bracelet. Diamonds International refuses to help me. I want to return this bracelet and take it off my bill. Could someone please help me with this. I would like to have your phone number so I can talk to someone. Thank you Norma Honaker Hi Norma - I'm sorry you had such a bad experience, however, this is only a fan page. It is not associated with the company (Royal Caribbean International) and they do not monitor the pages or answer questions. I have removed your personal information for your safety. Xaa and ScottD 2 Quote Link to comment Share on other sites More sharing options...
Psycho and Barb Posted October 25, 2023 Report Share Posted October 25, 2023 Did anyone video the encounter? Quote Link to comment Share on other sites More sharing options...
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