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Marc Van Niekerk reacted to twangster in Navigator Pricing Error and Revenue Mgmt
Last week I received an email from revenue management letting me know that my March bookings involved a pricing error but they would honor the bookings.
I had two suite cabins booked, one for me and another for a family member. To give you an idea of the error involved my suite would normally go for 234% more while the other suite would normally be 255% more each on a solo basis given our unique qualifiers (CAS status, age, state, etc). Both suites have the capacity for 6 guests. I had booked both suites with a single guest in each cabin.
I offered to let the bookings go. An email exchange followed that turned into a game of phone tag as we both worked around busy schedules but we eventually talked on the phone.
Revenue management was very clear I could keep the bookings and they would honor the pricing. They requested the phone call to make sure I understood they would honor them. I told her to cancel them.
I didn't feel right taking advantage of what was clearly a pricing error. I knew it was a error when I booked it and give Royal a lot of credit for offering to honor the bookings despite the thousands of dollars they would lose by doing so.
A family of four booked in one of these suites would have gone for 500% more than I was booked for. Between the two suites it amounted to an error that would cost Royal over $10k in revenue if both suites were booked at capacity not to mention losses in gratuity and onboard spending.
Simply stated it didn't sit right with me to take advantage of the company especially during these dark times with so much lost due to the pandemic.
Call me a fool but I slept better knowing I did the right thing.
BTW - nice people in revenue management.
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Marc Van Niekerk got a reaction from Ampurp85 in Royal App
I can confirm that this is my experience too with an Allure sailing in 2021 vs. Odyssey in 2022.
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Marc Van Niekerk reacted to Lovetocruise2002 in Only reply in this thread when you see an Adventure of the Seas sailing to book!
You guys...I am so sad reading this thread, you have no idea. FOMO is real. ?
Someone else will have to blog this summer. I am headed to the mountains. We won't be vaccinated in time. Hubby is getting his tomorrow but most of Canada is spacing the shots out 4 months apart. I might be May at the earliest so summer cruising is a no go.
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Marc Van Niekerk reacted to smokeybandit in Only reply in this thread when you see an Adventure of the Seas sailing to book!
Try this
https://www.royalcaribbean.com/cruises/?dates_maxDate=08%2F01%2F2021&dates_minDate=06%2F01%2F2021&shipCode_AD=true
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Marc Van Niekerk reacted to smokeybandit in No cruising for Canadians this summer?
USA giving 1.5 million of the AZ vaccine to Canada
https://www.axios.com/vaccine-astrazeneca-us-doses-canada-mexico-45c3aea8-4995-4ceb-a6cd-fb64d819fa8b.html
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Marc Van Niekerk reacted to Lovetocruise2002 in No cruising for Canadians this summer?
Long story short, Canada isn’t producing the vaccine in house. We are dependent on other countries to supply it. The story goes downhill from there but that is not a story for these message boards. ?
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Marc Van Niekerk reacted to twangster in No cruising for Canadians this summer?
Feel free to borrow my name and travel under an assumed identity.
It can be the summer of the Twangster Crown Affair.
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Marc Van Niekerk got a reaction from Jax in No cruising for Canadians this summer?
Feel the same as @Lovetocruise2002
We have a sailing in October that we would love to be on but between the delays in vaccination and issues crossing the border and having to quarantine in government hotel or bypass that, pay fines and still isolate at home, it will be challenging.
On top of it all there is a whole shaming culture developing over those who choose to travel even if they observe all the rules and do not endanger others.
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Marc Van Niekerk got a reaction from Lovetocruise2002 in No cruising for Canadians this summer?
Feel the same as @Lovetocruise2002
We have a sailing in October that we would love to be on but between the delays in vaccination and issues crossing the border and having to quarantine in government hotel or bypass that, pay fines and still isolate at home, it will be challenging.
On top of it all there is a whole shaming culture developing over those who choose to travel even if they observe all the rules and do not endanger others.
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Marc Van Niekerk got a reaction from Lovetocruise2002 in Who has the cheat sheet to the secret room codes...a1, a2... j3, j4...
Could it be helpful to have a glossary of all the abbreviations used? I took a few minutes to figure out ATS...
I knew it was a Suite since @Lovetocruise2002 was the person using it but I needed a minute to figure out what type.
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Marc Van Niekerk got a reaction from emmef in Who has the cheat sheet to the secret room codes...a1, a2... j3, j4...
Could it be helpful to have a glossary of all the abbreviations used? I took a few minutes to figure out ATS...
I knew it was a Suite since @Lovetocruise2002 was the person using it but I needed a minute to figure out what type.
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Marc Van Niekerk reacted to twangster in Who has the cheat sheet to the secret room codes...a1, a2... j3, j4...
Something I figured out recently (for non Star Class purposes...)
Odd number are distinctly different compared to even number within a cabin type.
2D/4D balcony for example vs. 1D/3D balcony.
The number does not indicate the exact capacity but it gives a hint at it, at least in terms of odd number vs. even number.
So how does it work...
Starting with an even number means it can accomodate 2 guests.
Starting with an odd number means it can accommodate more than 2 guests.
If you are looking at a 2D or 2N or 4D or 4V or whatever type of cabin, the even number means that cabin has a capacity of 2 guests (except for studios).
If you see a 1D or 3N or 5D or whatever with an odd number that cabin can accommodate more than 2 guests.
Studio cabins have a capacity of 1 so they deviate from this a little. The number doesn't matter, studio can sleep one guest.
What about the letter?
The letter is the cabin type, interior, oceanview, balcony, etc.
The most common are:
D = balcony
N = Oceanview
V = interior
U = virtual balcony (interior)
J = Junior Suite
While D generally means balcony, what about a "spacious" balcony? Enter the letter B or C.
B/C = spacious balcony
While N generally indicates oceanview what about spacious oceanview? Enter the letter M or L
M/L = Spacious oceanview
There are a few more letters in play. Full suites and newer cabin types like boardwalk or central park introduce new letters as shown in the chart posted by @Lovetocruise2002.
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Marc Van Niekerk got a reaction from Baked Alaska in Deposit went up?
One other item that can affect your deposit is on-board bookings (oh what I wouldn't give to be on-board.....)
They generally offer discounted deposits at NextCruise.
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Marc Van Niekerk got a reaction from gabeb848 in New Ship Name Artwork on Odyssey of the Seas
LOVE IT!
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Marc Van Niekerk got a reaction from JLMoran in Dark theme for the site?
So much better! Thanks @Matt
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Marc Van Niekerk got a reaction from Lovetocruise2002 in When is your next cruise?
Remove:
March 26, 2020 Explorer
Jan 22, 2021 Majesty
Add:
Oct 24, 2021 - Allure
Jan 29, 2022 - Odyssey
April 1, 2022 - Radiance
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Marc Van Niekerk got a reaction from Ogilthorpe in When is your next cruise?
Remove:
March 26, 2020 Explorer
Jan 22, 2021 Majesty
Add:
Oct 24, 2021 - Allure
Jan 29, 2022 - Odyssey
April 1, 2022 - Radiance
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Marc Van Niekerk reacted to WAAAYTOOO in When is your next cruise?
I like your trend. Delete 2, add 3. Well done !
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Marc Van Niekerk reacted to Lovetocruise2002 in Face masks at sea.
I have zero issues wearing a mask in all public areas. Hubby works in healthcare. He wears a mask daily. Kids wear a mask at school. If wearing a mask in public areas means that we can get sailing again and keep others safe, then we have zero issues with it. My biggest issue (as I have said from the start) is our closed borders and 14 day quarantine.
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Marc Van Niekerk got a reaction from JLMoran in Sorry Canadians
@twangster, yes all well appointed igloos have curtains.
@Lovetocruise2002 try getting your genie on the next cruise to get you ketchup chips. The ultimate test!
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Marc Van Niekerk got a reaction from Ogilthorpe in Sorry Canadians
@twangster, yes all well appointed igloos have curtains.
@Lovetocruise2002 try getting your genie on the next cruise to get you ketchup chips. The ultimate test!
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