MattJump

What is your opinion on the Casita day bed rentals? $500/day for the rental. Is it worth it? Can different members of our group stop in and use it? What's your opinions? Going on Harmony in about 40 days, so looking to get information on this before we leave. Thanks!

Earliest check-in time from Galveston is now 11 am. This used to be 10 am a few years ago.

Now under 150 days!

I agree, if you have all 4 sea pass cards they should let one person get them all.

5 minutes ago, Ampurp85 said:

This makes no sense, if you can use the cards to exit, they can be charged. Since both cards would have the same information.

But I don't think the bartender was in the wrong, they might have been a smidge rude in the manner. The concierge was the wrong one. Star class cards don't have to be swiped to be charged, so I think they should have changed them asap. Them telling you it was no big deal was a red flag. 

That’s what we thought about the cards as well, but for some reason this wasn’t the case. That’s why I explained how it caused a whole ordeal where we had to carry around both cards the rest of the trip. For example, the old card would not access our rooms anymore and the new cards wouldn’t work with charges on board.

1 minute ago, Atlantix2000 said:

This is an odd story but the part that puzzles me a bit is that after being given new cards, some people didn't know which cards could be used to get on/off the ship?  Maybe I'm misreading but it sounds like the bartender took away the old cards so I'm confused how this situation occurred.  I guess it doesn't really matter but I would generally assume that if new cards are printed, the old ones are deactivated.  (This is a different situation then getting extra room door only cards.)

The bar tender re-printed the cards of the group of 4 traveling with us. She wanted to take all of their misprinted cards, but they kept them just in case. The new cards were the only ones that could be used to get off the ship and the old ones were the only ones that actually worked for charges on the ship. It was a whole ordeal, so they had to carry around both cards for the rest of the cruise.

We recently sailed on the Allure of the Seas out of Galveston. After being the first ones to board, we got to our room later in the day to discover that our light blue Sky Class Suite sea pass cards had been misprinted to the purple cards for Star Class Suite guests. After getting settled in and unpacking, we made our way up to the concierge, MJ, who we introduced ourselves to and enjoyed a nice chat with. We informed him of the misprint and he said that it should be no issue and we could keep the cards and use them like normal. He told us that the card, internally, is still set to our room, which is a sky class.

Day 2 comes and we're in the suite lounge where a bar tender takes our orders, asks for our sea pass cards, and upon returning, says that we have the wrong cards. We informed her that we know they are misprinted, but were told it's ok to use them. She carried on without incident. Later in the day, we were back in the suite lounge again and once again, the same bar tender says we have the wrong cards and need to go get them re-printed at guest services. We said ok since we thought she didn't understand us earlier.

Fast forward to day 4, after our first stop, we once again had this lady as our bar tender. We were skeptical to order from her because of previous encounters with her, but did so anyways. This time she took a while to come back. In the 20 minutes she was gone, someone else had brought us our drinks and she came back with new sea pass cards that she went and had printed at guest services. When she returned, she nearly ripped our originally misprinted cards out of our other group members hand. Needless to say, at this point, we were very upset. 

After this incident, I informed our concierge and guest services of the incident, who then contacted the bar tenders boss. The officer met me and concierge MJ at guest services where I explained what happened. They informed me that she acted out of line and should never have done something like that. We talked about the situation where we all agreed that she was completely in the wrong. The guest services attendant explained that she came down to the front desk and said that the guests would like their sea pass cards reprinted to the correct type. (Which we weren't planning to do as we were told it was fine to use.)

Anyways, after the report, the bar tender was taken out of the suite lounge for the remainder of the cruise, but we never received any further communication about the incident. This was a major inconvenience for everyone in the other group we were travelling with, as they weren't properly informed that their new cards would be the only useful cards that would get them off the ship. Needless to say, the rest of the cruise was a debacle on which cards could and couldn't be used. 

I know our situation was probably very rare, but I don't think the bar tender handled it well at all. Nearly getting physical with a guest over the color of a card, even though we were told it wouldn't matter and all the necessary information is stored in the computer when they are supposed to swipe the cards. Our benefits aligned with sky class no matter the color of card.

Has anyone else had similar situations or heard of similar events happening and causing great inconvenience? 

Roll call has been started for June 2, 2024 Harmony OTS. Group of 7 traveling from Louisiana.

Looking to do all inclusive resort excursions that have jet skis. Any recommendations?

Can confirm, just talked to one of the managers of ice games, Igor, who stated that this is a completely new, choreographed show. He said that this is very rare for them to completely change the choreographed show, but this is an exception to the usual “keep the same show.”

50 minutes ago, Brenna Barn said:

Hello! My husband and I are going on the cruise on June 11th! WOOHOO! Can’t wait! 
 

but I have a question-2 of our friends are wanting to go last minute and since it’s completely sold out. We’re wanting to see if we could transfer rooms with someone who has the ability to occupy 4 people. Ours is a max 2 occupancy. It’s an ocean view with a king bed. 
 

Do we know if this is even possible and if so how we can go about seeing if someone would be willing? 

Glad you’re as excited as we all are getting! Your best option is to call Royal Caribbean customer service and select the phone option that pertains to you if you’ve booked online or with a travel agent. 
 

From here, explain your situation and ask if there’s any extra availability. Unfortunately, Royal seems to have been filling ships to 101%. Of course, there’s always a chance, so be patient with the staff as there may be a way to put you on a waitlist for a larger room. 

Good luck!

38 days away and shows are now available to book starting today. Also, a new show has been added to our cruise. Be on the lookout for "Blue Planet!"

Does anyone know if the coastal kitchen is still using classics or not? Going on Allure in 45 days and noticed that the menu has not changed since we booked the cruise. The menu still includes classic options each night and does not line up with the MDR menu. If someone could give me some clarification on which one it is, that'd be great!

Only 50 days left! Don't forget, check-in is Thursday.

On 3/5/2023 at 2:41 PM, Texas Cruisers said:

HOWDY fellow cruisers, we are going on Allure of the Seas 6/11-6/18/23. Taking a family group of 16 people for a 50th Anniversary celebration. There is a discrepancy on the itinerary on our cruise receipt vs itineraries I’ve seen elsewhere online. My receipt says Cozumel on 6/15 (Day 5) & Costa Maya on 6/16 (Day 6) but elsewhere it has the ports reversed. It’s important that we know the correct itinerary because we are wanting to charter a boat from Cozumel on the 15th & stay onboard in Costa Maya for an anniversary celebration. Also, does anyone know which night is the 2nd formal (Dress to Impress) night onboard? Day 5 or Day 6? I hope someone can help me!

 

Night 6 is usually "Dress to Impress" night. This is also the same night known as "lobster night" to some. 

Feel free to look at this cruise compass linked below from February. It's the same type of sailing with most of the same information so you can get really familiar with how each day will look.

Allure of the Seas 7-night Western Caribbean Cruise Compass - February 12, 2023 | Royal Caribbean Blog

I will also be on this sailing, I feel like I've been counting down since 300 days.

The Suite Concierge is very specific about when they respond. They have a specific time throughout the day where they will respond to emails for the upcoming sailing, and it seems they are busy tending to the needs of the current passengers most of the day. When writing an email to them, I try to provide as much information as I can to make the most out of the email.

I was able to reserve all dining and shows on the nights that we wished 4 days before the cruise left. I asked the concierge to send me the list of shows, which they did the next day. I was able to send them this list of dining and I replicated this same list for the shows throughout the week that we could reserve. They prefer a list such as this one as it gives them clear information as to the day, the restaurant, the time, and how many people will be in your party.

 

Allure of the Seas - June 11, 2023

Booked for June 11th - group of 8 traveling from Louisiana to board and coming down a day early. Make sure not to forget to reserve parking, the earlier the better. Check out All Things Galveston by Galveston Steve for more info on how the parking works.

I've had a similar experience to yours and I find that it's easiest to just wait out the phone lines and be able to speak to someone to get the promotion or support you need. I have sent numerous emails that get no reply at all. The one's that were responded to didn't happen within the week. I had a screenshot of the discount, but was told over the phone that they wouldn't accept a screenshot and that once it expired they aren't able to re-create the promotion. I think it'd be really great for Royal Caribbean to add in a live chat feature for simple help rather than offer email as a means of communication. Live chat would be able to help deal with the high call volumes of people who are inquiring about cruises or are calling to ask questions. It would also allow support reps to be able to handle multiple chats at one time rather than just one call.