Kcusack89

8 minutes ago, squatopus said:

Correct.  I already had the FCC codes from 5/9, but the amounts were half of what we should have received.  The codes remained the same that I received on 5/9, but were corrected by the supervisor for the amounts.  So during my call last night, I was informed of the new FCC amount (which was correct by my calculations) and that I would not receive any kind of email with the corrected amount.  She asked me to write it down if needed.  

She was also helpful in applying our 125% OBC to our next cruise in 2021.  Already showing in the Cruise Planner as a credit.

Sounds like the same situation I am in. I only have some of my FCC. I'll have my agent call tomorrow! Thank you

5 minutes ago, squatopus said:

I too had not received our FCC after 5/14, so just called last night around 9:00PM EST and asked.  Didn’t have to wait for the first representative, but did hold for about 10-15 minutes for a supervisor to correct our FCC that was issued on 5/9.  Wanted to get everything settled when/if another round of cancellations are announced  

Finally can say that we now have our 125% FCC, our 125% OBC and our taxes/gratuities/fees have been refunded for our 4/13 sailing on Independence of the Seas.  

So you called and got the code immediately on the phone and did not have to wait longer? 

I'll have to get my travel agent to call Monday and push for it. I do not want to get stuck when royal.has their next wave of cancellations and still not have my credit

10 minutes ago, Andrew72681 said:

No. And even though I got the message on 5/11 they never issued the FCC before. So we’re now on three communications with deadlines they set and failed to meet. 
54 days and counting

 

So annoying. Why even send that email if they're not going to get the proper FCC given. We had to negotiate to keep our current October booking bc royal wanted to delete our reservation on 5/15. I refuse to give them more money before my FCC comes through

Has anyone received the other half of the FCC that were suppose to come on 5/14?

10 minutes ago, AshleyDillo said:

If you're talking about the OBC, when you call to have it applied to a sailing it should appear as available credit in the cruise planner.  You can choose to use it to pay for your purchases whenever you check out.  If you're going to take advantage of a price drop on a cruise planner item, any used OBC will be refunded immediately and should be available for the subsequent repurchase.  

I dunno if that's how it will work for the cruise planner 125% credit. Rules seem set. We even have to call for each purchase which is annoying seeing as call times are so long

4 minutes ago, vanelli56 said:

Update: Our 125% OBC offer certificate arrived... and was correct! 

Still no corrected FCC cert as promised. 

Refund for our other cabin.... posted to my CC... BUT... it was short 180-ish bucks. 

So... another email sent to our TA. 

Same boat over here. Got an incorrect FCC last Saturday. Got an email saying it would be fixed by 5/14 . We did not get the remaining amount yesterday

Was told we'd get the cruise planner credit but 5/15 but we got it yesterday 5/14. It was actually a smidge more then I though we'd get so I'm.happy with that.

3 minutes ago, Crazycruiser50 said:

Anyone get their corrected FCC that was promised by today???

Nope nothing yet

I'm getting almost $300 more then what I paid and I know a cabana is calling my name on labadee

18 minutes ago, CruzOnBye said:

I do have a question as I might have missed it along the lines..let's say, I use it all. What happens if the price drops on my drink package? Normally I would cancel and rebook. But how does it work in this case using a FCC? Do I get that difference back as a cruise planner credit again?

I had the same exact thought and my guess is it will be single use only. So i have a list of what I paid for each excursion and package and will just aim to get at or below that price. As long as I break even I'm fine with whatever

For anyone following along I received my 125% CRUISE PLANNER credit today.

Looks like each person on the reservation gets their own credit similar to the FCC . So for example I bought escape room tickets for me and my husband but also my brother in law and sister in another room. All four of us got a credit for that even though I bought the tickets.

Looks like they added all the excursions and purchases up then multiplied by 1.25 to get the extra 25%. You do not get 125% credit for each item canceled.

Came out to be slightly more then I was expecting.

Also I do not beleive on board credit was allocated in this. I think that stands alone but I could be wrong

2 minutes ago, vanelli56 said:

Update: FCC for one cabin was sent over the weekend.... but it was wrong. (sigh)

Welcome to the club. You must call to rectify it and unfortunately the phone lines have been jam packed and often randomly drop the call.

Good luck my friend

A new update about the incorrect cruise planner credits

1 hour ago, Crazycruiser50 said:

I will give you a follow up to our incorrect 125% FCC amount.  

Issue 1: Spent 20 mins on hold this morning and got a very rude agent.  She placed me on hold and then somehow got “disconnected.”  I am off today and was willing to spend all day on the phone until we got this sorted out.  
 

Call number 2- I was on hold 40 mins this time, but got a very friendly English speaking man.  He looked up our amounts and apologized and said they were in fact incorrect.  He resubmitted our FCC request, but said it could take up to 3 weeks... ughhh

Issue 2: My son and daughter were in the adjoining room next to us and we got their FC credit 2 weeks ago (which was the correct amount).  I followed the instructions online and applied both their FCC’s for our cruise in November.  My son’s came back the same day with the credit, but my daughters never did.  So I asked him about that as well.  He said I needed to re-apply my daughter’s certificate.  I tried multiple times and it kept coming back with an oops message.  Finally, this afternoon it worked!  Yay!  Point is, keep an eye on them when you apply them.  
 

Issue 3:  We had 2 random refunds on my CC a few days ago and I inquired as to what they were.  Turns out they issued a separate refund for gratuities and one for taxes and port fees.  Just for our room.  So I asked about the Protection Plan.  He said it’s a third party vendor and could take a few extra weeks to see that refund.  As far as my son and daughter’s room it still showed pending for their grat and tax refunds.  
 

Clearly there is no order for these things and you have to pay close attention.  
 

Issue 4: Our 125% Cruise Planner Credit.  This one annoyed me the most as there are some great sales going on right now.  I told the gentleman I was told over a month ago that the credit would be issued when my FCC was issued.  Clearly it wasn’t.  He said all I can see is that it still says pending and he had no clue when I would actually see the funds to be used for a future cruise.  
 

I am very “loyal to royal”, but I will say my frustration with this whole process is running on very thin ice.  I wish they would get their “stuff” together before they start offering all these programs that clearly their IT Dept has no way of handling.  
 

Hope this helps...

I've been assured that the cruise planner credit will arrive may 15

2 minutes ago, JohnK6404 said:

Awesome!  Exactly what we calculated! 

 

Yes looks like we conquered royal math 101

Also glad I don't have to wait forever and a day for a new FCC to come back in. I'm all set to apply to my October cruise...supposedly we should be getting our 125% cruise planner credit on friday. Very interested in how their going to calculate this one as it's never been done before.

Will we get 125% of each item I brought on the planner

Will we get 125% of the total price of cruise planner items

Tune in this Friday to see the next wonder of royal math unfold

Ta finally got through and got my credit all sorted out!

22 minutes ago, Lizzy B said:

And to follow up,  after being on hold for 1 hour and 20 min before speaking to a human being, who then put me back on hold for an additional 34 min and 54 seconds, the phone line suddenly and without explanation, dropped. I've feeling very lied to and bamboozled.

My ta has not been able to get through at all today either. I may try late tonight if she is in successful

18 minutes ago, DDaley said:

I, too cannot figure out my FCC. I opted in to 125% FCC from the second round of cancellations (sailing May 3).

My cruise was $1279 including taxes and port fees. We received $302 each and no refunded taxes or port fees. How is $604 anywhere close to the $1279 I had paid? Let alone a value OVER 100%.. I called this evening and finally got through to a Royal rep who confirmed that my automated FCC looked messed up. 

She said she would be forwarding the discrepancy to the "back end team," apparently an FCC department of sorts, and I should receive additional FCCs in my inbox soon. I really hope it gets corrected because with this paltry credit, I can't afford my replacement cruise just yet! 

    

Welcome to our sad club . I'm glad you got through. My agent is on a mission to get us our correct credit tomorrow!

9 minutes ago, JohnK6404 said:

I'd like to hear what your TA says...

 

Yup me too still waiting. Since im not traveling I'm pretty sure she's waiting till tomorrow to reply to me which is all fine. 

Bottom line I just want to have this settled before may 31 bc that's when I have to pay soemthing towards my booking for my next cruise

So some are saying on the Facebook groups that the credits are right and they each double when credited on the royal website

Still that would bring be to 1604

I'm expecting something like 1800. Only thing I can think of is maybe cruise insurance from royal is not deducted. So 1800-132 for me would be 1668...their still off

Well interesting. But I hope this means I don't have to wait another month and a half for a FCC. I only have a hold on my October room till 5/31.

Havnt heard from my agent yet though it's the weekend and I'm not traveling so I'm really kinda not important till Monday. I can let her enjoy her weekend especially if they've been wrong all week

It sounds like those of us who got our crusies credits back today we're very much slighted.

If my agent can't fix it by Monday I'll be on the phone with royal that night bc I really don't think you can call it a credit if it doesn't equal out to what you actually paid let alone no 25% extra 

3 minutes ago, Okgladgal said:

We received our FCC today and I don't understand their math on it, either. What do y'all think about this? $654 X 2 = $1308.00 

Looks like we got the same royal employee doing our credits . I'm still scratching my head trying to figure out how 802 equates to 1464

Waiting on my travel agent to respond

Do you have a TA? If not I'd call back tonight and see what they have to say

2 minutes ago, JohnK6404 said:

That’s OK! Please keep us updated! $800 FCC is definitely wrong... it should probably be at least $1,828.75.

 

That's the exact number that I get as well! I'll report back with an update

10 minutes ago, JohnK6404 said:

I'm sorry, I'm still confused ... did you get a total of $484.94 credited back to the credit card? 

 

Sorry you must have read before I fixed my typo. No refund at all to my credit card for fees and such

8 minutes ago, JohnK6404 said:

Did you previously get a refund to your credit card in the total amount of $484.94 (everything other than the actual cruise fare)?

 

No. No refund at all yet for the fees and what not to my credit card.