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cruisestuff

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  1. Sad
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Fast Track Boarding...Fail #2!
    One of the reasons I wanted to get off today was to check out Fast Track Boarding again. Today Royal got it correct in that the first gangway (coming back to the ship) was dedicated to Fast Track Boarding.  Here is the signage for it. 


    This was about all Royal got correct. ?
    For research purposes, I asked the crew member at the podium how it works. If guests who qualify for Fast Track Boarding would by pass the lines coming back, or if guests who don’t qualify would have to use the other gangway? The crew member at the podium had no clue. I pointed to the sign and he said, “Oh that, that is nothing. It doesn’t mean anything.”  Ok, classic Royal. Let’s roll out something and not give everyone the memo. 
    Upon our return to the ship, the lines were quite long at the Fast Track Boarding gangway, obviously because this was now the first gangway.  We got in line and did not notice them re-directing anyone or giving anyone priority. After we got to the podium, we asked another crew member about the process. He too said, “Oh no, you just get into line with everyone else.”  So Fast Track was slow track today.
  2. Like
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Fast Track Boarding
    Warning:  Apologies first because I don’t really think that I am high maintenance but I believe that there should be a logical way of doing things.  This is going to turn into a rant because I did not like how this process was done at all. In fact, I am pretty sure that I will be giving my thoughts to the concierge later. 
    As many of you know, Symphony has two gangways to enter/exit. Forward and aft. And she is a very large ship.  As we approached the ship to get back on, there was first of all, no signage about Fast Track Boarding. We looked for white flags and it was very hard to spot. If we did not look as hard as we did, we would not have noticed that they were tucked away (not very visible) way at the forward entrance. 
    Here is my problem with this. And yes, this is first world problems. Fast Track Boarding is, as they advertise, supposed to be for suite guests, those with strollers, assistance needs, etc. Why on Earth would you put this at the forward gangway?!  So that those who have young children and need assistance can walk even further down a super hot pier?!  And it’s a significant distance from aft to forward gangway, especially if you are in those categories. Does not make sense at all. Add into the equation that most of your suites which qualify for this are located in the aft section of the ship too. It’s just not logical.  They achieved the “Fast” promise of this because no one wanted to walk all the way past the aft gangway to the forward gangway!  
    Ok, rant over.  Back to nice Canadian.
  3. Like
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    After JR, we ventured over to the C&A party. I was mainly there for the aqua acts (like I have seen on Harmony) but instead they had Simeon (the comedian) and the two guys on the high line.  

    After that we decided to wander the ship, deck by deck just because we could.  Totally enjoying the aimlessness of our day.  
    In the Solarium, the drink of the day (Margarita Azul: Tequila, Blue Curacao, Triple Sec) caught my attention and I decided to try one. That is the beauty of TeamDX.  
    While we wandered from deck to deck, I just wanted to point out that again, this ship does not feel crowded, even though it is a sea day. Plenty of space in the Solarium, pool deck, and suite sun deck. There are only small pockets where crowds were noticeable, for example, elevators and later at El Loco.
    Lunch brought us to El Loco Fresh.  I really liked this place. Dare I even say that it was way better than Sabor?  And it is complimentary!  The only thing that I did not care for was the line to get in. We were there around 12:30pm and the line was all the way to the ice cream machine! I enjoyed the drink of the day so much that I grabbed another one to go with my lunch.

  4. Like
    cruisestuff reacted to twangster in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    My view of the not so little biggest ship from the biggest little ship:


    Cheers and Happy Anniversary!

  5. Like
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Dinner Night 1: Coastal Kitchen 

    French Onion Soup

    Caesar Salad

    Crispy Pork Belly

    Filet Mignon

    Rigatoni


    Already full from the day, we just shared a cheesecake ?

  6. Haha
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Funny stuff...
    Hubby was wondering why our fridge was empty. ?
    He also just left a bunch of clothes out on the couch for our loft attendant for complimentary pressing and cleaning ?
  7. Like
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Backtracking a bit to boarding at Terminal A.  Once we got there, things moved quickly. This was our first time in Terminal A and we thought that it lived up to the hype.





    Suites boarding was extremely efficient. Once you enter, you head right and someone puts you on an elevator right up to the suites waiting area. The red carpet leading up to the elevator is a very nice touch.  There are crew members there with iPads to check you in.  Beautiful waiting area as well. Definitely the best so far. 


  8. Haha
    cruisestuff reacted to Andrew72681 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Can’t tell if @twangster “boat”is so small from symphony or it’s far away ?
     
  9. Haha
  10. Like
    cruisestuff reacted to Lovetocruise2002 in “Symphony No. 17: Celebration, Relaxation, Exploration, Reflection” – 07/27/19 – 08/03/19   
    Who’s Going?
    Finally, no kids!  It’s just Hubby and I on this sailing.
    Flight
    Our plan is to fly from DTW to FLL the day before.  Flights to FLL were almost $200 lower per person compared to flying to MIA.  Even with the Uber/Lyft cost factored in, we still save by heading to FLL.
    Pre-Cruise Stay
    Those who know me can probably take a guess.  If I’m staying in Miami…

    I love the Intercontinental Miami!  There’s no other choice. 
    They have one of the best club lounges around.  That is one of the things I love most about this hotel other than the location.  Complimentary Happy Hour drinks, appetizers, and breakfast are included.  Combine that with spectacular bay views, Bayfront park next door, and Bayside Marketplace within walking distance, this property is one of our favourites.  The only thing missing is our beloved La Bamba.
    Itinerary
    This 7 night sailing takes us to St. Maarten, San Juan, and Labadee.  The plan for this cruise is 100% pure relaxation and the ship is our destination.  We plan to visit “That Yoda Guy” in St. Maarten and we may not venture off the ship much aside from that.  Without our kids, we don’t need to plan as much.  With this being our first time on Symphony, we just want the opportunity to explore the ship itself.
  11. Like
    cruisestuff reacted to Lovetocruise2002 in Look who did it again! ??   
    Congrats @twangster!  Looking good!
    FB and Instagram


     
  12. Like
    cruisestuff reacted to Matt in Current Cruise Director & Activities Manager List   
    You are a brave soul for taking this on.  Thank you!!
  13. Like
    cruisestuff reacted to CruiseLifeRick in Current Cruise Director & Activities Manager List   
    Hello All,
     
    I wanted to see if we could commence a running Cruise Director and Activities Manager list here on the Royal Caribbean Blog Boards.   As many of you know, the Cruise Director can be very influential in providing a fun and interactive experience while on a cruise and for this reason the question is often asked "who will be the cruise director on my sailing?" However, as with any position of importance, the Cruise Director also enlists the assistance of his or her Activities Manager to host a number of events throughout a sailing (e.g. trivia, bingo, karaoke, etc...).  Therefore, I would also like to keep the list updated with the current Activities Managers whom many of us develop strong relationships with based on our varying degrees of participation in ship events. 
     
    While I know there are similar lists maintained elsewhere on the internet, my desire is to provide an easily accessed (thanks in part to the long-term edit function of these boards) and more user friendly document than what currently exists.  In addition to receiving regular updates from the fantastic blog community that fill these boards with Royal Caribbean knowledge everyday, I also hope to leverage Kat's evergrowing Periscope community to obtain real time and accurate updates as to who holds these very important positions throughout the Royal Caribbean fleet.   Below is my first stab at a draft of the list based on information I was able to retrieve from various social media and online content.  As you can see, there are some blanks, which I am sure many of you will be able to assist with filling in.  Please feel free to respond here with any list updates or any comments as to the format or layout of the document.
     
    I would like to thank all of you in advance for any assistance you can provide with making this list a useful resource for Royal Caribbean cruisers.
     

  14. Like
    cruisestuff reacted to twangster in Overtourism?!?   
    CLIA routinely meets with different cities and regions to represent the cruise industry as a whole.  
    If you were an owner of a hotel you would lobby against the cruise industry.  If you were a bar or restaurant that enjoys business from cruise passengers you would be in favor or cruise ship visits.
    There are two sides to every story.  Some benefit from cruise ships, some don't.  
    Nothing unique to the cruise industry.  I visited Stonehenge when you could walk right up and touch them.  Tourists got out of control.  People wrote on them, stood on them.  Traffic became a nightmare.  Roads had to be expanded, a visitors center was built.  Such is tourism.  
  15. Like
    cruisestuff reacted to Pen in Overtourism?!?   
    I think sometimes there is complaining for the sake of complaining.  If tourism leaves an area, there are complains that the local economy suffers.  I don't believe there is no impact, but I also believe there is benefit, as well as, drawbacks.  
  16. Like
    cruisestuff reacted to xanman2112 in Lessons Learned: First Time Family Cruise   
    Hello All, we just got back from a 5-day Bermuda cruise on the Anthem of the Seas and I wanted to share my "lessons learned" as a "pay it forward" for all the great forum members who provided advice to me for several questions I posted.  We are a 4 person family (42M, 39F, 13M, and 10F) and we had 2 balcony rooms booked on Deck 13 forward. I hope I can help some newbie cruisers with the info below!
    1.  Do Show Up Early on Embarkation Day: Our ship was schedule to leave from Bayonne, NJ cruise port at 4:30pm.  Coming from NH, we drove to Danbury, CT the night before and stayed at a hotel (Did you know Ethan Allen owns a hotel?).  That put us about 1.5 hours from the port.  We got there right at 10:30am when the terminal opened and there was already a good number of cars in front of us.  I dropped off the family and our bags and the porters quickly put our checked bags on the carts.  I parked the car in the garage, met up with the family and headed inside to check-in.  Check-in was painless, and we were literally stepping onto the ship at 11am exactly.  They told us our rooms would not be ready until 1:30pm, so we mainly stayed in the outdoor pool until we could drop off our bags. We hit Windjammers at 1pm and they announced that all rooms were ready at 1:15pm.
    2. Windjammers is great, but watch out for peak times if you hate crowds: As you probably know by now, Windjammers is a (extremely large) buffet that serves breakfast and lunch.  I think 99% of all passengers can easily find several things they like on their diverse and plentiful buffet stations (vegetarian, vegan and GF too).  However, it can get VERY crowded at peak times.  One of those peak times is lunch on embarkation day.  I think it was the only place open for that meal since not all passengers had boarded yet.  While we were able to get our food fairly easily. finding an open table was tough!  You really just need to hang out near a family that looks like they are wrapping up and pounce as soon as they get up.  Hail one of the Windjammers employees to clean the table for you.  The only times I would say Windjammers wasn't moderately to severely crowded was during lunch on the 2 days in port.
    3. Prepare to be STUFFED:  RCL should just partner with medication companies that have drugs for blood pressure, cholesterol, etc... cause I can guarantee you will come back at least 5 lbs heavier.  We purchased a 3-night specialty dining package and got an extra night free from our Cruise travel agent (CruiseOne).  We ate at Izumi (2 times), Wonderland, and Jamie's Italian.  If you like sushi, Izumi is wonderful!  At Izumi, you get a $35 credit per person... so we had $140 to use each night. We got at least 6 specialty rolls, a few makimono rolls and the sushi deluxe and easily stayed under.  I think we had everything on the menu after the 2 visits. Wonderland is almost a dinner and a show... the dinner IS your show!  Here, you don't order... they just bring you just about everything on the menu.  It was pretty amazing. Jamies was great as well... they bring you samples of all their apps (charcuterie, fried rice & cheese balls, calamari, cheeses, olives, etc..) and then you choose a main and a dessert.  I got the truffle noodles and they were amazing!  We only ate at the main dining room once and it was OK.  My wife's fish (Barramundi) was a little "fishy", but my fish (can't remember the name) was good.  The shrimp cocktail were very small... but the birthday cake (RCL is celebrating 50 years) and the cheese cake was very good.  FYI, all the specialty dining and main dining room have kids menus.   I highly recommend visiting Solarium Bistro for breakfast (also a buffet, but much smaller than Windjammers... but WAY less crowded).  You'll find all the common staples for breakfast.  Café 270 is great for lunch and dinner/late night snacks (only certain nights is it open).  Great paninis on pita bread, wraps, salads and dessert.  Sorrento's pizza was great for late night craving, but they also serve breakfast (no, not pizza... mostly breakfast sandwiches).  Room Service for breakfast is free as long as you order from the "Continental Breakfast" section.  All other times its a flat $7.95 per order (regardless of how much you order... so ahead, get one of everything if you like... it will still cost $7.95 total)
    4. To deluxe beverage package, or not to deluxe beverage package... that is the question: I was on the fence on this one up until a week before the cruise.  I do like to drink, but I try to stay clear of everything with sugar. I'm not a big wine drinker, so just bringing 4 bottles on board with me was not that enticing. I pulled the trigger and paid the $50/day.  My wife doesn't drink, but I was in a stateroom with my son... so I only had to pay for me.  I knew from other posts that knowing that the drinks average about $10-13... just having 5 would be my break even point.  Yeah, I ended up get my money's worth and then some.  No, I didn't go on a bender and forget most of the hours of my cruise and end up naked in the engine room!   It really wasn't that hard.  They have mimosa and bloody mary carts setup for breakfast.  Sir, would you like a Mimosa... why, yes please!   Can I make you a spicy bloody mary with bacon and horseradish?  Of course.   How about a vodka, club soda and extra lime while you hang out by the pool?  Sure!   Can I get you a Jack and Diet Coke while you wait for the show to start?  Yes please!  As long as you pace yourself, be sure to eat and stay hydrated, stay away from sugar drinks (I never once ordered a pina colada or strawberry daiquiri, which were so prevalent I couldn't open my eyes without seeing someone having one), and keep any minor "overindulging" until after dinner (so you can sleep it off), take some precautionary Advil or Tylenol before bed... you'll do fine.  Never had an signs of a hangover (mostly from following the rules above).  I probably averaged 8-12 drinks/day.  I know that sounds like a lot (and probably is according to my doctor!), but I did find that their drinks are a little "light" compared to your average bar.  They do jigger pour every drink which means you are only getting 1.5 oz of booze per drink.  Sometimes they would pour a little more.  They also tend to give you a tall glass for your standard "spirit & mixer".  So, if you order a "rum & coke" you are getting 1 shot of rum... and then like 10oz of coke.  Of course, they are doing this to get you to take longer and therefore, order less drinks.  Be sure to ask for a lowball glass.  I also got my money's worth by ordering a few Patron Reposados tequila (which are like over $15/shot in most bars).  Be sure to ask for a bottle of water with each drink.  Even if you don't want it now, you can put it in your fridge and bring ashore when you visit a beach or go shopping.
    5. Bring your Cruise Compass with you wherever you go!: The Cruise compass is a printout brochure of the next day's open times, activities, shows, etc..  You stateroom attendant will put it in your room every late afternoon.  Review it, highlight it, and do some planning.  I was kinda disappointed to see that RCL hasn't created a digital version of this yet.  They do have the iQ app, but it only shows you your dinner reservations and the shows that require reservations.  I'm hoping they enhance this soon as it could be a real value-add to their guests.  We attended some great trivia sessions, info sessions on the ship and Bermuda pier and shopping, listened to some great small musical groups, super funny comedians, and attended some great onboard shopping sales.  While it's great that RCL offers so much to do everyday, the hardest thing was making the schedule work! Many times we came up with a plan, only to realize we couldn't do it because we had a dinner or show reservation that conflicted. We found compromises and made it work the best we could. We definitely weren't disappointed or had any FOMO!
    6.  You kids will love the Adventure Ocean Club or the Teens Club: Both of our kids were excited about the kids and teens club.  For those under 13, parents needs to check the kids in and out (for the kids 10-12, you can give consent to allow them to check themselves out).   There is a morning, afternoon, and night programs they can join... all are included.  The only exception is after 10pm its $7/hr per child (very reasonable) and they can stay until 1am.  The counselors are excellent and they do fun and educational activities with the kids.  The Teens club is free to come and go and my son made a some friends and they often went swimming and played in the Seaplex together.
    7.  Make your show reservations in advance for the ones you can... and make the other activity and dining reservations as soon as you get on board!:  I made reservations for "The Gift" and "We will Rock you" a few weeks in advance on the RCL website.  The only thing I couldn't make reservations for in advance for shows was "Spectra", but I was able on the second day of the cruise.  We also made all of our dining reservations as soon as we got onboard.  On the second day, we tried to make reservations for the iFly (indoor skydiving) but they were already booked up for the whole cruise!  :(   Lesson learned!   Also, if you are like me and like to sit up front at the shows... show up about 30-40 mins early and you will have your pick of any seat you wish.  They have waiters taking drink orders and usually have popcorn and snacks/candy available for purchase... so the waiting isn't so bad.  We had front row middle for "We will Rock you" and it was awesome!  Spectra was a great cabaret style show, but I think they had some technical difficulties with their vistavision (these are the 19 projectors that can make the 270 degree backdrop appear as just about anything you can imagine!)  The robots with the flatscreens were working fine and are amazing!
    8. Bermuda is great, but not a lot to do in the port: This doesn't mean we didn't have fun!  We took people's advice and waited until the 2nd day to go to the famous "Horseshoe Bay Beach".  Luckily, it was overcast and a little showery on the first day, and the second day was mostly sunny and 83 degrees!  Of course, many other guests followed the same plan.  Anyways, on the first day we decided to stay in the port area (Royal Navy Dockyard, aka King's Wharf) and check out the shops. We went to the clocktower mall and explored the shops.  We also went into the "Diamonds International" store which was heavily marketed by the Anthem's Shopping Director (Paige).  While seeing all the very beautiful jewelry and rare gemstones is great, the customer service is horrible if you aren't looking to spend a few thousand dollars.  After seeing pieces that were $5k-$20k, I asked one of them what is the cheapest jewelry they had for sale... she said they had an earring set that was $1000. When I said you are still way above what I'm looking to spend... she didn't say "I'm so sorry, we don't have anything under that pricepoint".... Nope, she just turned around and walked away.  How f'n rude!   We ended up finding a much better service at a jeweler in the clocktower mall and my wife got a great sterling silver ring made with a stone made from the pink famous sands for a much more reasonable price.  After about 2 hours, we pretty much saw everything in the port area.  We went back on the ship (which can take about 10-15 mins as you have to go thru security), had some lunch, and then put our bathing suits on an went swimming at Calico Jacks.  This is the black pirate ship that is literally the first thing you reach after getting off the dock area.  It's a bar/grill that has its own swimming area.  There's no beach... they have a ladder into the water and have plenty of foam noodles you can borrow so you can just float and relax.  They also have a plank on the second level that you can jump or dive off of... as well as a giant inflatable slide.  Unfortunately, they don't keep the slide wet... so almost everyone came to a halt before hitting the end of the slide.  They charge $10/pp to get a wristband to use their water access.  Rum swizzles were $10.  We also checked out the "Frog & Onion Pub" for a quick snack and a "Frog Grog" and bought some swag.  The second day we took a shuttle to Horseshoe Bay Beach.  I wouldn't recommend paying the $35/pp shore excursion to the beach through RCL.  They have public shuttles for $7/pp that are continuously headed to the beach.  It's about a 20-25 min beautiful drive.  Our driver the way out to the beach was great, he pointed out all the landmarks and gave details about the homes,  resorts and golf courses.  You can rent loungers, beach chairs, umbrellas and tents at the beach... but they are a little pricey.  We got 2 loungers and it cost $44.  They do have guys who will drag your lounges/chairs to wherever you want, but be sure to give them a tip (we gave him $5).  The water was stunningly beautiful.  Perfect temp!  Some pretty good waves due to the weather over the past day, but nothing too bad.  The grotto area to the right as you enter the beach was really neat.  I would recommend water shoes/socks as it can be a little rocky in that area.  While you aren't supposed to climb up the massive rock cliffs... there were dozens on the top of the bigger ones.  Some of the smaller ones teens were jumping into the water.  There is a bar/grill at the beach, but the prices are a little inflated (Burger & Fries for about $12). Recommend bringing waters with you... and if you can, pack some snacks (Café 270 will pack food to go).  Be sure to leave the beach by 3pm to ensure you get back with enough time for any "unexpected" happenings.  The shuttle drivers guarantee that if you get on one of their shuttles at 4pm... they will get you on the ship without issue, but I'm not willing to play with those odds!
    9.  Adults can take naps too! With shows/activities often scheduled to 1am, I strongly recommend trying to find a time for a quick siesta in the late afternoon before dinner.  It will keep you fully charged to enjoy the nighttime events!  Also, try to get at least 7-8 hours of sleep each night if you can.  No reason to go to Windjammers at 6am just because it's open!
    10.  Be sure to keep an eye on your account!  Your Seapass card can be used to purchase ANYTHING on board.. and I mean anything!  Be sure to keep an eye on your account (you can use the iQ app, but send you an email at the end of the cruise).  You'll automatically be charged for gratuities $14.50/pp per day, but you'll also see all your other charges. Remember, things add up quick!
    11. Keep an eye out for flash sales and good buys on the ship: I ended up buying my wife and gorgeous diamond tennis bracelet on the ship.  It is stunning, very sparkly and she was smitten as soon as she saw it.  The regular price was $195, but we ended up getting it for $99 during a sale.  OK, of course at that price.. it's not a lot of diamonds, but lemme tell you.. it really sparkles and she has already gotten tons of compliments on it.  They also have 2 for $20 T-shirts which make a great souvenir.  They also have duty/tax free booze for purchase, but coming from NH where liquor is state-controlled, the prices were already comparable. If you buy bottles on the ship, they hold it until you disembark (except on the last full day, where you can take it to your room).
    12. Most importantly, have fun!:  It's your vacation!  Try something new... or stick to your favorite activities... it's all up to you!
    I hope this has helped you.  Please feel free to leave feedback and any questions that I might be able to help with.  If I can't, I'm sure another forum user will!
  17. Like
    cruisestuff got a reaction from Jjohnb in Who would ever let go of your child, even if there was no glass there?   
    Here's my opinion:
    I think it is completely unreasonable to blame RCI for this incident. Also, I really don't understand how the grandfather couldn't differentiate an open window to a closed one.
    1. The windows are tinted; therefore it should be easy to see the open window
    2. The breeze coming from the window
    If the toddler fell out of the window, the grandfather must have let go of her. Even if the window was closed, she could fall from the railing on the floor if he let go of her.
    "Anello said he took his granddaughter over to the windows because she loved banging on the glass at her brother's ice hockey games in Indiana"
    Personally, I think this is a hasty excuse because in the picture she is facing towards the window, but on the cruise ship she had to have been facing away from the (open) window if the grandfather set her on the railing.
     
    Kimberly Wiegand on TODAY: "We have a lot of questions, primarily, why is there an open window in the kids' play area 11 stories off the ground?"
    Reporter: "Do you blame anyone? Do you blame the cruise company?"
    Kimberly Wiegand: "Obviously we blame them. There are a million things that could have been done to make that safer. My mom was asking, why on earth is there an open window, you know, on the 11th floor, without a screen or anything? Their response was, we need ventilation. Well to that I would say get a fan." RCI has a bunch of fans...right here on royalcaribbeanblog.com! ? 
    I apologize if you disagree with my ideas, but I just want to share my thoughts with this great community. ?


  18. Like
    cruisestuff reacted to coneyraven in BAD CUSTOMER SERVICE   
    No need to block them .... they've only ever made one post ...... probably a troll.
  19. Haha
    cruisestuff reacted to AshleyDillo in Favorites at Windjammer   
    It's in the pan..it's officially pie-ella!
  20. Like
    cruisestuff reacted to Ray in BAD CUSTOMER SERVICE   
    Its a shame they didnt join this site prior to cruising because then they would have got all the info they needed. 
    Cant believe anyone would go on a cruise that visits at least one foreign country and not think passports where needed, doesnt matter what your told you're leaving the country you need a passport to get back in be it by cruiseship or airline. 
  21. Like
    cruisestuff reacted to twangster in 2 Perfect Day Stops   
    The majority of guests boarding Mariner have never been on a cruise before.  
    Perfect Day is proving to be immensely popular for good reason.
    Combine the two and I can understand why they are trying this.
    If the feedback is positive they'll likely continue, if not they likely won't.
    The idea of two stops is appealing.  That's taking me two cruises, one last week and another next week.  
     
    Let's examine this concept that the new Perfect Day is a money grab compared to the old CocoCay. 
    Thrill water park is a small section of the island.  Beyond the water park the same excursions are available that always have been at CocoCay, except...
    Remember the old Aqua Park?  $37 for one hour.  That's it in the distance. Yep, that's what you got for one hour and $37 back in 2017.


    Remember the old slides from 2017?  $26 for a day pass.  Not included in the Aqua Park.

    Now for roughly the same price of the old aqua park and old slide you get an entire water park with wave pool and multiple slides that are incredible.
    Thrill water park is $62 in most of my upcoming stops at CocoCay.  To me that represents pretty great value compared to the CocoCay of yesterday.
    BTW - see all those loungers in the top picture?  Notice anything missing?  The $20 umbrellas!
    Here is a Perfect Day picture from last week.  Now, umbrellas all over the place and they are free!

    If you just want a relaxing beach day without spending a dime that describes 90% of Perfect Day including a free fresh water pool and now Perfect Day is so much nicer than the old CocoCay.  If you want a water park, the price today has so much more value compared to the old Aqua park and inflatable slide of yesterday's CocoCay at the same price.
    Plus no more tendering!  Come and go from the ship as much as you want.  
    What's not to love about Perfect Day?
  22. Like
    cruisestuff reacted to mworkman in BAD CUSTOMER SERVICE   
    Wifi is free in when booking certain Suite rooms, but not in a non-suite room unless it's from a travel agency. If customer service told you that..have them send it too you via text or email to ensure you have it on paper for proof later on.
     
    Not all customer service reps are aware..like previously mentioned document it and if that agent doesn't honor it with proof...talk to another agent.  Not all agents are aware or easy working with.
    In this day and age documents aren't sent out anymore...their on the website for you to download after you check-in via on-line. 
    As for the passport issue.. you have to have a passport or original birth certificate to travel.  This should have been in the paperwork for your cruise when you received your receipt.
    I would recommend that you book with a reputable Travel Agency and you will be much happier as they will give you correct information to ensure you have a great trip.  They will fight for you so you don't have to.
  23. Like
    cruisestuff reacted to coneyraven in BAD CUSTOMER SERVICE   
    Fist of all .... as I mentioned in a later post .... my apologies to you for my rather cold remark...... I was just in one of those moods .....
     
    Secondly, I am extremely happy that things worked out for you ..... In the end, that's exactly how it's supposed to be .....
     
    Have a fantastic cruise,
     
    Mark
  24. Like
    cruisestuff reacted to Jerel in BAD CUSTOMER SERVICE   
    True, that's why some more information would be helpful. But then again I'm assuming Taylorrka wants to know why it happened and how to fix it, which we can help with. On the other hand maybe he/she just wants to spread the word on how evil Royal is, which we can't help with.
  25. Like
    cruisestuff reacted to coneyraven in BAD CUSTOMER SERVICE   
    Thank You David --- you are right --- my initial response first thing in the morning was rather cold (pre-coffee vs the shining light that I am post-coffee) .....
     
    Apologies to those that have had the negative experience ...... Hope everything comes out the way it should be.
     
    The cynic side of me had control this morning.
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