Jump to content

spursfreak21

Members
  • Posts

    161
  • Joined

  • Last visited

Posts posted by spursfreak21

  1. 15 minutes ago, memebag said:

    I was looking forward to the Deluxe Beverage Package, until I saw the price. Even with a 20% discount, it's still $80 per day on my trip. I've read that imported beers are $8 each, so I'd have to drink 11 beers every day for that to make sense, and that just doesn't seem wise.

    If you’re only drinking beer then you’re probably right, but don’t forget about things like premium coffee beverages, freshly squeezed juice, and bottled water. This last cruise we probably went through 40-50 bottles of water - all included with our package. 

  2. Update: the rental location worked well. There was a long line of folks who had just disembarked and were waiting to rent a car so I went and kindly asked the employee if I needed to wait in the long line he said no and to stand to the side of the counter and just make sure to have the ending mileage. I did so and had the rental returned within minutes. Then we waited for the shuttle (they had 2 running at the time).  The shuttle returned about 5 min later and we loaded our luggage and was taken to the port right away. It took 15-20 minutes total from arriving at the rental branch to be dropped at the port. Very convenient service!

  3. I never got my luggage tags for my sailing tomorrow out of Port Canaveral. My TA tried to call Royal and get them to be created manually to no avail. Will the porters outside be able to take our bags or do we need to go inside somewhere to get tags made? This has never happened to me. 

  4. 40 minutes ago, WAAAYTOOO said:

    A YT vid that I saw today said that Princess has announced that they will begin taking unvaccinated pax without any exemption required....but I have heard that exactly one place (that vid) and nowhere else.  According to this Vlogger, Princess will allow unvaxxed up to 10% (the new CDC threshold) and it will be on first come, first served as to who can sail.  I will not believe this until I see something in writing from Princess BUT if they do it and they also eliminate testing, I will be making a jump to Princess ASAP.

    I’m just wondering - what’s the reason you’re not wanting to get tested? I get that some people are not comfortable with the vaccine, but testing seems pretty harmless. Is it the risk of being so close to the trip then you can’t go? I’m just wondering - and you don’t have to answer if it’s personal! 

  5. 1 hour ago, Mike.s said:

    What's the easiest way to send them, assume I scan in 1 page at a time, just got off Anthem and have all the Cruise Compasses, we had to ask for them the first couple of days, I even had to "borrow" a staff copy on day 1 as none were being issued.

    I use the “notes” app on my iPhone. It lets me to “scan” each page and then I can email them at the end of the cruise and it puts it in PDF form. 

  6. 1 hour ago, HeWhoWaits said:

    Correct. "Perfect" is the only acceptable score. 4/5 or 9/10 is considered failure. I believe some of them would consider 99/100 failure if the scale was 0 to 100.

    When a survey follows up on rating something less than perfect with a question about why I have a standard response.

    Example: Please tell us why you were not highly satisfied. "I chose satisfied because I got what I expected. Highly satisfied requires something special and is reserved for exceptional service. You should be happy with a response of satisfied. I do not operate under an everybody-gets-a-trophy mentality. If you want a highly satisfied rating, do MORE than the standard expectation. By the way, once you do MORE a couple times, that becomes the new expectation and continuing to provide that level of service will return you to a response of satisfied."

    I work for a large company who values its customer service and we routinely get recognized for the level of service we provide and we look for top 2 block surveys so on our 1-10 surveys we send our customers a 9 or a 10 is good. Anything less than 9 is not good. 

×
×
  • Create New...