hoofbeats95 Posted March 27, 2018 Report Share Posted March 27, 2018 I know MEI is popular here. I"m good with booking through them. I was working with an agent and she stopped replying to my emails. I feel like I may have asked too many questions, but I have been confused. We spoke on the phone once, but now no more emails. That doesn't sit well with me. Are you allowed to recommend a specific agent on this board? I'd be grateful. I had a room on hold. Potentially I lost it now and I will have to pay more as the price went up from the weekend. TIA! Quote Link to comment Share on other sites More sharing options...
Matt Posted March 27, 2018 Report Share Posted March 27, 2018 Thanks for considering to support our sponsor! There are a number of great agents to work with at MEI Travel. A few of them frequent this board too. Is one of your concerns an agent you can call? Or is it something else? Quote Link to comment Share on other sites More sharing options...
AnnetteJackson Posted March 27, 2018 Report Share Posted March 27, 2018 Morning! I am sorry that you are not getting replies from your agent. I would love the opportunity to jump in and honor the offer they made to you as well as get you to another agent that can continue to work with you. This is not the level of service that we offer our clients and I want to make corrections if possible. We are here to make the booking process easier for you - not harder. You can never ask too many questions - we all have them! Feel free to contact me directly and I will make this right for you. [email protected] 919-605-6282 Matt and hoofbeats95 2 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted March 27, 2018 Report Share Posted March 27, 2018 @AnnetteJackson, based on other posts the OP made I think he's currently with another agency, not MEI. @hoofbeats95, I can highly recommend my agent Heather at MEI. I've hit her with a barrage of questions going into this first cruise, as well as around my cruise on Anthem in October, and she's answered every one of them. We mostly communicate by email, which she always replies to within the day as long as she's not out at a training or informational session with limited access; but we've also done phone calls when I felt there was a need. Not many, but all of them were returned quickly if I left a voice mail, and she didn't end the call until it was clear that my questions were answered and I felt like I was in good shape. AnnetteJackson 1 Quote Link to comment Share on other sites More sharing options...
hoofbeats95 Posted March 27, 2018 Author Report Share Posted March 27, 2018 6 hours ago, JLMoran said: @AnnetteJackson, based on other posts the OP made I think he's currently with another agency, not MEI. @hoofbeats95, I can highly recommend my agent Heather at MEI. I've hit her with a barrage of questions going into this first cruise, as well as around my cruise on Anthem in October, and she's answered every one of them. We mostly communicate by email, which she always replies to within the day as long as she's not out at a training or informational session with limited access; but we've also done phone calls when I felt there was a need. Not many, but all of them were returned quickly if I left a voice mail, and she didn't end the call until it was clear that my questions were answered and I felt like I was in good shape. It is an MEI agent. And now I learn that the hold I have on a room isn't the deposit type I was expecting, so to change that will cost me $50 more. It started off well but now I'm nervous about finalizing the booking through her. The email communication has declined. JLMoran 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 27, 2018 Report Share Posted March 27, 2018 27 minutes ago, hoofbeats95 said: It is an MEI agent. And now I learn that the hold I have on a room isn't the deposit type I was expecting, so to change that will cost me $50 more. It started off well but now I'm nervous about finalizing the booking through her. The email communication has declined. Was it their 48hr courtesy hold? Can you just cancel it and start over with someone new? Quote Link to comment Share on other sites More sharing options...
cookie10* Posted March 29, 2018 Report Share Posted March 29, 2018 Cruises.com Holley Ayres extension 38029.... Quote Link to comment Share on other sites More sharing options...
hoofbeats95 Posted March 30, 2018 Author Report Share Posted March 30, 2018 On 3/27/2018 at 8:10 AM, Matt said: Thanks for considering to support our sponsor! There are a number of great agents to work with at MEI Travel. A few of them frequent this board too. Is one of your concerns an agent you can call? Or is it something else? I got this resolved. Thanks Annette! I'm all booked - deposit paid! @Matt if you would like to remove this post you can. I couldn't figure out. No hard feelings about this. I was able to stay with MEI and it's all good! twangster and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted March 30, 2018 Report Share Posted March 30, 2018 14 hours ago, hoofbeats95 said: I got this resolved. Thanks Annette! I'm all booked - deposit paid! @Matt if you would like to remove this post you can. I couldn't figure out. No hard feelings about this. I was able to stay with MEI and it's all good! Glad to hear you got things taken care of! Thank you for supporting our sponsor! Quote Link to comment Share on other sites More sharing options...
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