BrianB Posted March 25 Report Share Posted March 25 Onboard the Anthem sailing from Bayonne NJ… Last night (day 1) in the casino there was an issue with the player card recognition system on the slot machines. Only the machines…not the tables. When players tapped their cards, the receiver turned green and screen said ‘Welcome Guest’ instead of ‘Welcome (players name)’. Because the receiver turned green, many players thought their card was accepted and the points would count. However, although the points played would count on the display…they would not be applicable to the player. The casino host had to keep making announcements over and over as the casino became more crowded after dinner. Apparently, there was an IT issue resulting in all of the player’s information being deleted from the system. The onboard technical members were working with shoreside to manually enter each player’s information into the program and that was taking quite a bit of time. The casino host kept telling people to take a photo of their points before leaving a machine. Otherwise, there would be no way for them to post the points to the player’s account when things got back to normal. As time went on, the host kept announcing how many more players had their information restored and kept asking for patience from those still in the queue. Wondering if this was just on the Anthem or were other ships affected. TXCoastPatriot, WAAAYTOOO, PPPJJ-GCVAB and 1 other 1 1 2 Quote Link to comment Share on other sites More sharing options...
TXCoastPatriot Posted March 26 Report Share Posted March 26 A very good lesson to learn. Don’t take for granted the green light, it may not be registering your points until you see your name. The Fox 1 Quote Link to comment Share on other sites More sharing options...
KapHn8d Posted March 26 Report Share Posted March 26 My wife and I always try to remember to take photos of our point balance periodically throughout the sailing now and were even encouraged by the casino manager to take photos of point balances "just in case". We recently had an issue where she had about 660 points from a Voyager sailing that weren't showing up for months. She had a photo of her final balance on that cruise that helped get it resolved, but it did take about 3 months and multiple (multiple) inquiries into status before the reconciliation was done. We were sweating it for a while because she was 14 points from Prime and it was mid-March before they "fixed" it... which, of course, validated her tier credits mere weeks before the reset. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted March 31 Report Share Posted March 31 I feel like this is not new to Anthem, I sailed on her the end of February and many times the slot would turn green but say “hello guest”. Thankfully I paid attention and kept rescanning. Until I saw my name. What a pain! TXCoastPatriot, WAAAYTOOO and PPPJJ-GCVAB 3 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted April 4 Report Share Posted April 4 Yup….No Name…No Game! Cakemeister, Snotarni and WAAAYTOOO 2 1 Quote Link to comment Share on other sites More sharing options...
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