Cplocruisers Posted January 3 Report Share Posted January 3 Hello all. Has anyone else struggled through not recieving offers at Prime level and actually succeeded? My wife and I are both Diamond with CnA as well as Prime with Casino Royale. I am prime with over 6000 points on my membership in the casino. I have not received a single offer going all the way back to August of 2023. My wife receives several good offers a month. We always travel together, play slots together and have the same "allowance" per cruise so our points are similar and our playtimes are almost exactly matched. I've heard every "reason" from the casino so far such as "your email is associated with more than one account" "you have multiple physical addresses listed on your account" and several other vague excuses. each time assuring me the problems have been resolved and I will start receiving offers. Today I spoke with yet another "resolution manager" to be told that I just don't play enough in the casino to warrant any offers. With over 6000 points, how is it that I don't play enough? He basically told me it is what it is and I won't be receiving any offers. Since we have been loyal to Royal since 2017 and to Casino Royale since our very first cruise, I figured I'll give it one last shot here to make my points count for something before we change to a land based casino that will take care of us. As you all know, we have spent some money getting us both to Prime and Diamond. To be blown off and treated this way is very disappointing. does anyone have any suggestions on how to get this sorted, or should we just move on and spend our money elsewhere? Thank you in advance for any advice or help. Quote Link to comment Share on other sites More sharing options...
DoomSlayer Posted January 3 Report Share Posted January 3 I get e-mails, but for some reason the snail mail offers get sent to my parents address. I've never lived there and never used their address for anything, so I am not sure what is going on in their marketing department. I do check the club royale website often for any offers I may have missed by either snail mail or e-mail (junk folder). I usually have 3-4 offers active at any given time and use them for my cruises. You can check out your offers at: clubroyaleoffers.com Cplocruisers 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 3 Report Share Posted January 3 Both of us are Prime with over 10,000 points each for 2023-2024. We haven’t received a “monthly” (the offers that come via email or snail mail) this entire year. Our only offers have been instant onboard awards. I’ve quit trying. When they’re gone, they’re gone and we will begin to cruise on Royal infrequently or not at all. Frankly, I’m losing interest. It’s been a great ride since the casino program began but nothing lasts forever. I think the CS guy telling you that you aren’t gambling enough to warrant any offers is a clear indication that they don’t really need us (gamblers). I would have been embarrassed and humiliated with such a response but then, that would have been IT for me. I’d’ve given them the big middle finger and told them “sayonara “. Cplocruisers and TessFromFlorida 1 1 Quote Link to comment Share on other sites More sharing options...
Cplocruisers Posted January 3 Author Report Share Posted January 3 I check online for everything. My wife has seven current offers, I have zero. The only thing showing online is my two instant rewards certificates from our two December cruises. I have never received a mailer. My wife receives them for about 85% of her offers. DoomSlayer 1 Quote Link to comment Share on other sites More sharing options...
Cplocruisers Posted January 3 Author Report Share Posted January 3 I agree. To just straight up say "you don't play enough" was pretty surprising. Definitely not making us feel appreciated. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted January 3 Report Share Posted January 3 I filled out the little "not getting my offers" form on the Club Royale page and was told the same; that my email address was being used for multiple people. I called in and they said they "removed" the other people but it didn't help anything so I changed my email address associated with my C&A number. I also called the Crown & Anchor number to confirm that my email address was only associated with me. I make sure every time I book a reservation with another person on it that they put a different email address down for that other person. I do get offers now, though! WAAAYTOOO and Cplocruisers 1 1 Quote Link to comment Share on other sites More sharing options...
loki007 Posted January 3 Report Share Posted January 3 i get the mail offers pretty regularly from both royal and Celebrity but all your offers can be seen at http://clubroyaleoffers.com/ just log in with your C&A number you can even redeem online Quote Link to comment Share on other sites More sharing options...
Cplocruisers Posted January 3 Author Report Share Posted January 3 I did try the "not getting my offers button" twice. First time was " multiple emails" second time they didn't bother to reply. I check online for my offers. I have verified with Casino Royale and Crown and Anchor that my email address is correct and only one address is listed. It's especially frustrating when one of gets offers almost every week and the other has never received a single one. It's like serving two people the same dinner at the same table where one plate is full and pretty while the other is poorly presented and a smaller portion. You just shouldn't be that obvious about it. And for the Casino Royale staff to not care at all doesn't follow with RCCL and their customer service. Pre-covid we had a "personal casino representative" that took great care of us. If we still had that I know he'd solve it. I guess Royal is so booked with newer clientele that they don't need us lowly Diamonds any longer. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted January 4 Report Share Posted January 4 No explanation as to how similar play/budget yields different offers. I’m signature -from last year-with nearly 25,000 points this year and I’m almost Pinnacle-C&a level has nothing to do with the casino offers. . My points are not large amounts in one sailing. I think my max in one sailing was between 2,500 to 3,000. I’ve had about 4 offers in my clubroyale account from this time last year til now. I believe they have no interest in providing me offers since I have many cruises booked. in regards to email address. I’ve had them clean up my email at least 6 times this past year and with each time cleared up it gets attached to someone else again. They finally found and removed a partial account that had my name and email and partial phone number but a different address, that I never resided at, and a partial of my birthday! I do believe the next step is to change my email address. Unfortunately all of the email addresses I currently have have been used to book family/friends on cruises. That means I’ll have to create a new one. Not only that I’ll have to get my 14 upcoming cruises fixed to an updated email as I’m sure they’ll somehow screw that up. Ampurp85, Cplocruisers and WAAAYTOOO 1 1 1 Quote Link to comment Share on other sites More sharing options...
Cplocruisers Posted January 4 Author Report Share Posted January 4 I guess that answers my question. If they won't take good care of a Signature not to mention Pinnacle, then my little 6000 point aren't worth anything. You would think as a Pinnacle the Crown and Anchor would make a phone call. I realize they aren't connected, but it's still part of RCCL. Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted January 4 Report Share Posted January 4 I get physical casino offer mailers for @Ampurp85 since she sailed with us once. We get random mailers for someone we've never heard of before for Celebrity. They definitely have something jacked up in their databases and I don't think anyone you will talk to on the phone knows anything more about it than we do and will just make up something when you ask. No one is hand picking who gets these offers. They're deciding on some specific criteria and their databases have been corrupted so many times over the years that the results returned are incorrect and incomplete..but they don't care since they'll just keep making offers until they hit their quota. WAAAYTOOO, Cplocruisers, Ampurp85 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Cplocruisers Posted January 4 Author Report Share Posted January 4 @AshleyDillo that's pretty wild. When I spoke to the casino manager onboard last month, she looked at my account and they had several emails and physical addresses that I've never heard of and had nothing to do with me. I know it's all about the numbers and there's plenty more people to replace us, but that's not the way to do it in the bigger picture. As a business owner, I realize the benefit of taking care of my clientele who have proven some type of loyalty as well as a track record of willingness to spend money with me. Sure I can constantly replace them with new clients, but there is no guarantee on what they will spend and I have to build a new relationship every time. From what I can see, the problem is just too big for them to address it. They are chasing the turnover with new customers. It seems it would be to their benefit to have a team that sorts this problem and retains loyal clients. But I guess that's why I'm not running a billion dollar company. It just sucks for us smaller percentage that fall through the cracks. Quote Link to comment Share on other sites More sharing options...
WAYNO Posted January 4 Report Share Posted January 4 We get offers thru the mail often. Often, as in multiple times a week. I also receive an occasional offer via email. The email offers I've mostly learned to ignore, as when I reply, I am met with untimely responses. Over and above this, my wife just received a separate annual/Signature offer via her email. It's interesting, different folks receive offers via different means, while other folks receive no offers at all. Seems we're all added to data bases differently, and for different reasons. Cplocruisers 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 4 Report Share Posted January 4 45 minutes ago, WAYNO said: my wife just received an offer via text. And I have never been texted an offer That's very interesting. I've never even heard of anyone (until now !) getting a text offer. Maybe that's new ? WAYNO 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted January 4 Report Share Posted January 4 3 hours ago, WAAAYTOOO said: That's very interesting. I've never even heard of anyone (until now !) getting a text offer. Maybe that's new ? Whoops... I mis-spoke. I just checked, and her offer was also sent via email.. Seems I incorrectly assumed since she read it to me from her phone, that it was a text. Cplocruisers 1 Quote Link to comment Share on other sites More sharing options...
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