DiannaDunne Posted July 30, 2023 Report Share Posted July 30, 2023 Hello! Who would I get into contact with over a serious complaint. Our room smelt like a portapotty for the 1st 4 days of our trip. We had a plumber come 3x and a manager never came to the room. Our entire trip was ruined. We went to guest services and were offered $100... we spent so much $$ on the trip and it was disgusting Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted July 30, 2023 Report Share Posted July 30, 2023 If you are already off of the ship, then you are pretty much out of luck. If you are still on the ship, try to get hold of the Hotel Director. Neesa, tjcruisers and Ryan79 3 Quote Link to comment Share on other sites More sharing options...
DiannaDunne Posted July 30, 2023 Author Report Share Posted July 30, 2023 17 minutes ago, SpeedNoodles said: If you are already off of the ship, then you are pretty much out of luck. If you are still on the ship, try to get hold of the Hotel Director. No really!? We were told there was nothing they could do on the ship by Guest Services Quote Link to comment Share on other sites More sharing options...
michaelp1446 Posted July 30, 2023 Report Share Posted July 30, 2023 You seem to be trying to escalate this on a fan site. If you are still on board please follow @SpeedNoodlesadvice and escalate to the Hotel Director if Guest services has not resolved your complaint to your satisfaction. Guest services falls under the Hotel Director's responsibility. Quote Link to comment Share on other sites More sharing options...
Florz Posted July 30, 2023 Report Share Posted July 30, 2023 Which ship were you on? Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted July 31, 2023 Report Share Posted July 31, 2023 13 hours ago, DiannaDunne said: No really!? We were told there was nothing they could do on the ship by Guest Services An issue like this can only be properly escalated while on board. You would have had to keep complaining and working your way up the management chain. Of course, it IS possible there was no empty room available to move you in which case I would hope someone high enough up would have offered more than $100. And as someone already mentioned, this site has no affiliation with Royal. We're all just fans here. OCSC Mike and Neesa 2 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted July 31, 2023 Report Share Posted July 31, 2023 I’m sorry that happened. When I had a room that smelled like smokestack smoke I complained and they actually sent the stateroom supervisor to take a sniff. The person denied smelling anything. I mentioned the smell was giving me a headache and then they sent another supervisor for a sniff test and they too couldn’t smell anything but they moved me. I know darn well they could smell something or they never would have moved me. I wasn’t kicking and screaming or threatening to write letters, but was thrilled they did move me. I recommend if it happens again to request a supervisor to come to your cabin. If the smell has you feeling ill say so. As for post cruise complaints, I’d write a detailed email to MBayley (CEO of Royal) including your list of dates/times (approximation) of complaints made and plumber visits. I know guest services logs in complaints-and if you don’t see them doing lots of typing when you complain it isn’t being registered., so be sure to say you want your complaint logged. Customer service can verify your logged complaints and may give you some additional type of compensation when you mention #of days inconvenienced as well as the insulting $100 credit. OCSC Mike 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted July 31, 2023 Report Share Posted July 31, 2023 I had this bad smell in my room on Grandeur, in fact it was all over the ship after day two. They know it exist and can't really do anything about it......apparently. But I agree with everyone who said it, get it fix onboard, after you depart, nothing and I do mean nothing will be compensated. OCSC Mike and Neesa 2 Quote Link to comment Share on other sites More sharing options...
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