jaydlaw Posted October 2, 2021 Report Posted October 2, 2021 It's anyone else having issues accessing the cruise planner? I switched my cruise, and since then when I go to the cruise planner it automatically goes to another page starting that my cruise was cancelled. I called and they asked me that it wasn't and there's an issue with their systems. It's very annoying as I cannot keep a watch out for charges in excursion and onboard activities pricing, not to mention other issues with their systems. Quote
SpeedNoodles Posted October 3, 2021 Report Posted October 3, 2021 Are you doing this on a mobile device or a laptop/desktop? Quote
jaydlaw Posted October 3, 2021 Author Report Posted October 3, 2021 All, desktop, laptop, Chromebook, and mobile. In addition, I used 3 different web browsers. Chrome, edge, and opera Quote
Vlad Posted October 3, 2021 Report Posted October 3, 2021 I'm having issues on oasis of the seas. Can't purchase anything Keeps asking in preferences to select language for any purchase, including dining. There isn't even language selection box. It's always English, by default. Quote
markinct Posted October 3, 2021 Report Posted October 3, 2021 5 hours ago, Vlad said: I'm having issues on oasis of the seas. Can't purchase anything Keeps asking in preferences to select language for any purchase, including dining. There isn't even language selection box. It's always English, by default. I have been getting this as well. I have tried different browsers, disabled extensions, etc. The stupid thing is it gets the language in step 1. Why does Royal Caribbean test changes to their website... in production?? Quote
jaydlaw Posted October 3, 2021 Author Report Posted October 3, 2021 Do you have onboard cruise credits? I am asking to see if there is a link there. Quote
jaydlaw Posted October 3, 2021 Author Report Posted October 3, 2021 6 hours ago, markinct said: I have been getting this as well. I have tried different browsers, disabled extensions, etc. The stupid thing is it gets the language in step 1. Why does Royal Caribbean test changes to their website... in production?? 11 hours ago, Vlad said: I'm having issues on oasis of the seas. Can't purchase anything Keeps asking in preferences to select language for any purchase, including dining. There isn't even language selection box. It's always English, by default. Do you have cruise credits? I am asking to see if there is a link. Troubleshooting, something that royal needs to do more of. Quote
Vlad Posted October 3, 2021 Report Posted October 3, 2021 24 minutes ago, jaydlaw said: Do you have cruise credits? I am asking to see if there is a link. Troubleshooting, something that royal needs to do more of. I do have credits. You can only see credits if you add something to the cart and right before payment, it's asking how you want to pay, credits or credit card markinct 1 Quote
jaydlaw Posted October 3, 2021 Author Report Posted October 3, 2021 14 minutes ago, Vlad said: I do have credits. You can only see credits if you add something to the cart and right before payment, it's asking how you want to pay, credits or credit card That might be a link to the issue. They probably didn't qa their updates against records with credits. markinct 1 Quote
markinct Posted October 3, 2021 Report Posted October 3, 2021 I do have on board credit.... It's almost worth while booking a cruise without on board credit to see if it acts better.... Quote
Vlad Posted October 3, 2021 Report Posted October 3, 2021 2 minutes ago, markinct said: I do have on board credit.... It's almost worth while booking a cruise without on board credit to see if it acts better.... Everything is back to normal. Royal fixed it overnight... I've already made a purchase... BrianB 1 Quote
jaydlaw Posted October 3, 2021 Author Report Posted October 3, 2021 38 minutes ago, Vlad said: Everything is back to normal. Royal fixed it overnight... I've already made a purchase... Lucky u, mine is still jacked up Quote
Vlad Posted October 3, 2021 Report Posted October 3, 2021 7 minutes ago, jaydlaw said: Lucky u, mine is still jacked up Guess it depends on the ship. For example newer ships, like symphony, cruise planner online is completely different. Whole setup is better and much faster. Quote
ScottishRobbie Posted October 4, 2021 Report Posted October 4, 2021 Likewise, also not letting me purchase excursions for my Feb 2023 Ovation cruise. I've also got OBC. Quote
CruisingOz Posted October 4, 2021 Report Posted October 4, 2021 WE are having the same issue and Royal says they are having an IT issue. Now that is unlike Royal??? The older cruise planners are working like for Grandeur, but the latest ones for Symphony, Odyssey, etc are not. I have have been trying all day as sale due to end. Quote
Big Tule Posted October 4, 2021 Report Posted October 4, 2021 On 10/3/2021 at 9:46 AM, jaydlaw said: It's anyone else having issues accessing the cruise planner? I switched my cruise, and since then when I go to the cruise planner it automatically goes to another page starting that my cruise was cancelled. I called and they asked me that it wasn't and there's an issue with their systems. It's very annoying as I cannot keep a watch out for charges in excursion and onboard activities pricing, not to mention other issues with their systems. this happened to me for 2 weeks after I rebooked a cruise when my previous cruise was cancelled it eventually catches up ...I guess they are really busy Quote
jaydlaw Posted October 4, 2021 Author Report Posted October 4, 2021 Lol, so it takes 2 weeks for their systems and/or IT department to catch up and figure stuff out. Well I have time, My cruise isn't until June 2022. Allure of the seas btw. markinct 1 Quote
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