Cyrus Posted December 1, 2020 Report Share Posted December 1, 2020 Hi, Anyone going on the Singapore sailings in Dec / Jan received any form of communication with the genies or even the survey form from RCI? Its my first time going on star class and have been reading many reviews on this blog, usually they send out the survey like 60 days before the sailing? Not sure if it is because of the covid situation, I have 2 bookings made for January both star class, but till date no news from RCI :( Quote Link to comment Share on other sites More sharing options...
Karl Posted December 1, 2020 Report Share Posted December 1, 2020 Looking forward to your update as I am going in Mar! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 1, 2020 Report Share Posted December 1, 2020 10 hours ago, Cyrus said: Hi, Anyone going on the Singapore sailings in Dec / Jan received any form of communication with the genies or even the survey form from RCI? Its my first time going on star class and have been reading many reviews on this blog, usually they send out the survey like 60 days before the sailing? Not sure if it is because of the covid situation, I have 2 bookings made for January both star class, but till date no news from RCI Congratulations on Star Class. I can't believe that they would sell a SC suite and then not service it. I am sure that the logistics are completely out of synch for these first sailings. I have faith for you ! acesandeights and ehw51 2 Quote Link to comment Share on other sites More sharing options...
Matt Posted December 1, 2020 Report Share Posted December 1, 2020 I could be wrong, but I dont think Quantum ever got Star Class because she was in China Quote Link to comment Share on other sites More sharing options...
twangster Posted December 1, 2020 Report Share Posted December 1, 2020 Royal hasn't been very clear when it comes to Star Class on Quantum. While Quantum doesn't participate (or hasn't) there has been the lingering question about Star Class once she goes to Australia and Alaska. The Royal Suite Class page still doesn't show Quantum. https://www.royalcaribbean.com/cruise-rooms/royal-suite-class Yet the Quantum cabin page shows Royal Suite Class and links back to the page above. https://www.royalcaribbean.com/cruise-ships/quantum-of-the-seas/rooms Meanwhile for a future Australian or Alaska cruise suites that are normally Star Class don't mention Star Class benefits. Exclusive For Suites Priority check-in and departure lounge Concierge Club access VIP seating at the pool deck and theater Priority tender tickets Complimentary luggage valet service Luxury spa bathrobes Complimentary pressing service on formal night For a Grand Suite they do list "Sky Class" in Australia and Alaska: Sky Class Exclusives* (not applicable for China & Hong Kong sailings) Concierge Service All Day Access to Suites-Only Coastal Kitchen Specialty Bottled Water (upon arrival) Complimentary VOOM - The Fastest Internet at Sea Priority Boarding & Departure Priority Reservations And more For a Junior Suite they do list "Sea Class" in Australia and Alaska. Sea Class Exclusives* (not applicable for China & Hong Kong sailings) Dinner at Coastal Kitchen Royal Caribbean Classic Bathrobes for Use Onboard Luxury Pillow Top Mattress Luxury Bathroom Amenities by L'Occitane And more So the conclusion has been that Quantum has Royal Suite Class up to but not including Star Class. Many people are assuming or have been told over social media that Quantum will have Star Class in Alaska. Only time will tell. WAAAYTOOO and Matt 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted December 1, 2020 Report Share Posted December 1, 2020 When I was on Ovation in Australia there were a number of upset guests who discovered onboard their Star Class cabin or what they thought was a Star Class cabin, wasn't. The poor Concierge in the lounge was having to inform guests they aren't Star Class, they don't have the beverage package, they don't have the dining package and there was no Genie for them. My travel agent told me before leaving for my cruise she had another guest on board my cruise who had been impacted by this change. She caught wind of it before the cruise and managed to get the cabin changed months earlier. I didn't think much of it at the time but when I saw the Concierge having to deal with it onboard it came back to me. Royal really did that - reclassified or downgraded Star Class cabins to Sky Class. emmef 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 1, 2020 Report Share Posted December 1, 2020 I wouldn't have wanted to be that Concierge. Boy what a Charlie Foxtrot. Royal needs to fix this problem before they start cruising again. I can't imagine paying SC prices and then not getting SC service. ehw51 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 1, 2020 Report Share Posted December 1, 2020 12 hours ago, Cyrus said: Hi, Anyone going on the Singapore sailings in Dec / Jan received any form of communication with the genies or even the survey form from RCI? Its my first time going on star class and have been reading many reviews on this blog, usually they send out the survey like 60 days before the sailing? Not sure if it is because of the covid situation, I have 2 bookings made for January both star class, but till date no news from RCI This is a snipped photo from Matt's blog on the first Quantum sailing. It appears that they are expecting Star Class guest from the banners. Surely they would remove the SC banners if there was no SC. ehw51 1 Quote Link to comment Share on other sites More sharing options...
Karl Posted December 1, 2020 Report Share Posted December 1, 2020 Also looking at the daily planner posted by the Singapore Cruise Society, it does say that for the shows, doors open 45 mins prior to showtime for Star, Sky Class guests and Pinnacle Club members! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
chaotah Posted December 1, 2020 Report Share Posted December 1, 2020 Was onboard Jan 2020 on Quantum Singapore Sailing and star class existed. There were signboards for sky and star class for shows, and priority star class queue baggage drop and security clearance at port, and special star class queue for some activities. Not sure about the bev package as didn't talk to anyone on star class. Did not meet a genie myself too. ehw51 1 Quote Link to comment Share on other sites More sharing options...
Cyrus Posted December 1, 2020 Author Report Share Posted December 1, 2020 1 hour ago, twangster said: Royal hasn't been very clear when it comes to Star Class on Quantum. While Quantum doesn't participate (or hasn't) there has been the lingering question about Star Class once she goes to Australia and Alaska. The Royal Suite Class page still doesn't show Quantum. https://www.royalcaribbean.com/cruise-rooms/royal-suite-class Yet the Quantum cabin page shows Royal Suite Class and links back to the page above. https://www.royalcaribbean.com/cruise-ships/quantum-of-the-seas/rooms Meanwhile for a future Australian or Alaska cruise suites that are normally Star Class don't mention Star Class benefits. Exclusive For Suites Priority check-in and departure lounge Concierge Club access VIP seating at the pool deck and theater Priority tender tickets Complimentary luggage valet service Luxury spa bathrobes Complimentary pressing service on formal night For a Grand Suite they do list "Sky Class" in Australia and Alaska: Sky Class Exclusives* (not applicable for China & Hong Kong sailings) Concierge Service All Day Access to Suites-Only Coastal Kitchen Specialty Bottled Water (upon arrival) Complimentary VOOM - The Fastest Internet at Sea Priority Boarding & Departure Priority Reservations And more For a Junior Suite they do list "Sea Class" in Australia and Alaska. Sea Class Exclusives* (not applicable for China & Hong Kong sailings) Dinner at Coastal Kitchen Royal Caribbean Classic Bathrobes for Use Onboard Luxury Pillow Top Mattress Luxury Bathroom Amenities by L'Occitane And more So the conclusion has been that Quantum has Royal Suite Class up to but not including Star Class. Many people are assuming or have been told over social media that Quantum will have Star Class in Alaska. Only time will tell. I've checked multiple times calling in to their service line, and they have confirmed with me that there will be star class and there will be a genie that will be contacting me prior to boarding. They also advised me to call them 6 weeks before sailing so they can follow up if there is still no contact from the genie then. Im thinking they are just too busy now with everything, will probably sit quietly and wait to see how it plays out. Quote Link to comment Share on other sites More sharing options...
Cyrus Posted December 1, 2020 Author Report Share Posted December 1, 2020 1 hour ago, WAAAYTOOO said: This is a snipped photo from Matt's blog on the first Quantum sailing. It appears that they are expecting Star Class guest from the banners. Surely they would remove the SC banners if there was no SC. Thanks for the info!! I'm following the news on Quantum closely haha.. So excited about everything.. I heard that ifly and northstar are chargeable activities. Not sure if it will be complimentary as a star class guest this time round. Quote Link to comment Share on other sites More sharing options...
twangster Posted December 1, 2020 Report Share Posted December 1, 2020 1 hour ago, Cyrus said: I heard that ifly and northstar are chargeable activities. Not sure if it will be complimentary as a star class guest this time round. I thought that was limited to China so make sure to come back and let us know how it works out. acesandeights 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted December 1, 2020 Report Share Posted December 1, 2020 2 hours ago, Cyrus said: I heard that ifly and northstar are chargeable activities. Not sure if it will be complimentary as a star class guest this time round. Still being charged acesandeights 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 1, 2020 Report Share Posted December 1, 2020 Just saw some pics posted by the Singapore Cruise Society in the main theater and the Star Class banners are out on the chairs in the front row. So they are definitely running this program on board. Likely the Genies are just running behind schedule. ehw51 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted December 1, 2020 Report Share Posted December 1, 2020 ehw51, Lovetocruise2002 and acesandeights 3 Quote Link to comment Share on other sites More sharing options...
Cyrus Posted December 2, 2020 Author Report Share Posted December 2, 2020 6 hours ago, Matt said: Those front row seats super valuable now considering so many are blocked out due to social distancing. In other news, I received the survey form from RCI this morning! yipeeee WAAAYTOOO and Jax 1 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 2, 2020 Report Share Posted December 2, 2020 5 minutes ago, Cyrus said: In other news, I received the survey form from RCI this morning! yipeeee This is excellent news ! Star Class confirmed ! Quote Link to comment Share on other sites More sharing options...
Karl Posted December 2, 2020 Report Share Posted December 2, 2020 Great! I hope the genie is still able to help block out seats for Star Class... 13 minutes ago, Cyrus said: Those front row seats super valuable now considering so many are blocked out due to social distancing. In other news, I received the survey form from RCI this morning! yipeeee Quote Link to comment Share on other sites More sharing options...
Cyrus Posted December 2, 2020 Author Report Share Posted December 2, 2020 For science and anyone who is keen, typical survey from before I think.. One question that seems new to me is the one about Elon Musk bringing you to Mars. I might have missed that when looking at other reviews. Not sure.. Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 2, 2020 Report Share Posted December 2, 2020 Same survey as before. The Elon Musk question is re-worded. It used to be if you were on a deserted island, what 3 things would you bring with you. Quote Link to comment Share on other sites More sharing options...
Mykl Posted December 2, 2020 Report Share Posted December 2, 2020 I am on the 31 Dec voyage, booked in Star Class... and I can confirm that my genie reached out to me yesterday! Very excited as this will be our first time in Star Class! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Cyrus Posted December 2, 2020 Author Report Share Posted December 2, 2020 5 minutes ago, Mykl said: I am on the 31 Dec voyage, booked in Star Class... and I can confirm that my genie reached out to me yesterday! Very excited as this will be our first time in Star Class! Cool!! Have a lot of questions for the genie like how casino will be like cause primarily I’m going for the cruise with my friends to drink and gamble haha and stuff like the ifly will they be chargeable for SC Maybe if you can would be good if you have these answers as my genie hasn’t reached out haha Quote Link to comment Share on other sites More sharing options...
Mykl Posted December 2, 2020 Report Share Posted December 2, 2020 43 minutes ago, Cyrus said: Cool!! Have a lot of questions for the genie like how casino will be like cause primarily I’m going for the cruise with my friends to drink and gamble haha and stuff like the ifly will they be chargeable for SC Maybe if you can would be good if you have these answers as my genie hasn’t reached out haha I can certainly ask when I hear back from my genie again. If you search for a thread on cruisecritic, titled 'quantum of the seas 2 night "opening cruise" live', you can see general info from a current passenger. It looks like the casino is operating normally but at a reduced capacity. Quote Link to comment Share on other sites More sharing options...
Mykl Posted December 2, 2020 Report Share Posted December 2, 2020 7 minutes ago, Mykl said: I can certainly ask when I hear back from my genie again. If you search for a thread titled 'quantum of the seas 2 night "opening cruise" live', you can see general info from a current passenger. It looks like the casino is operating normally but at a reduced capacity. Also, I did hear from my genie that she is going to "organize a Star Class experience for North Star and Ripcord by iFLY (complimentary for Star Class guests)" Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted December 2, 2020 Report Share Posted December 2, 2020 4 hours ago, Mykl said: Also, I did hear from my genie that she is going to "organize a Star Class experience for North Star and Ripcord by iFLY (complimentary for Star Class guests)" Just curious, who is your Genie? Wondering who they have called back for these test sailings. Quote Link to comment Share on other sites More sharing options...
Mykl Posted December 2, 2020 Report Share Posted December 2, 2020 4 minutes ago, Lovetocruise2002 said: Just curious, who is your Genie? Wondering who they have called back for these test sailings. Elizabeth (Eli) Wong WAAAYTOOO and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted December 2, 2020 Report Share Posted December 2, 2020 I imagine the Genie's have been off contract like everyone else and there was probably a lot of training and prep work to get the first cruise underway but now that the ship is sailing they are back into their routine. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Qianqian Posted December 5, 2020 Report Share Posted December 5, 2020 On 12/2/2020 at 4:26 PM, Cyrus said: Cool!! Have a lot of questions for the genie like how casino will be like cause primarily I’m going for the cruise with my friends to drink and gamble haha and stuff like the ifly will they be chargeable for SC Maybe if you can would be good if you have these answers as my genie hasn’t reached out haha Hi Cyrus, i'm sailing star class in 5 days time. My genie has confirmed that ifly and north star are still part of the star class experience. WAAAYTOOO and KristiZ 1 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted December 5, 2020 Report Share Posted December 5, 2020 1 hour ago, Qianqian said: Hi Cyrus, i'm sailing star class in 5 days time. My genie has confirmed that ifly and north star are still part of the star class experience. YIPPEE !!! Have a GREAT time !! Quote Link to comment Share on other sites More sharing options...
Cyrus Posted December 6, 2020 Author Report Share Posted December 6, 2020 13 hours ago, Qianqian said: Hi Cyrus, i'm sailing star class in 5 days time. My genie has confirmed that ifly and north star are still part of the star class experience. Thats great news!! Thank you so much!! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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