tiltoo Posted May 8, 2019 Report Share Posted May 8, 2019 Hi, I am sailing May end onboard the Ovation. I am booked for a large balcony. Whenever I got to the the upgrade page (https://www.royalcaribbean.com/experience/cruise-room-upgrade) and enter my details it says ---- "Please ensure your sailing is within the next 30 days. Please ensure there are no errors in the information you entered" Any insights, what's going on? Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted May 9, 2019 Report Share Posted May 9, 2019 No idea - it just worked fine for me and I'm out 44 days. Quote Link to comment Share on other sites More sharing options...
Kyle Posted May 9, 2019 Report Share Posted May 9, 2019 I clicked the link in the email and it worked fine for me on my ovation July cruise. Not sure what might be going on with yours. Maybe try turning off your adblocker if you have one. Quote Link to comment Share on other sites More sharing options...
cmk Posted May 10, 2019 Report Share Posted May 10, 2019 I get the same thing. I suspect it is because my reservation does not qualify for an upgrade option. I asked CostCo agent about it and they hinted that those who qualify receive email invitations, of which I did not. KristiZ 1 Quote Link to comment Share on other sites More sharing options...
tiltoo Posted May 10, 2019 Author Report Share Posted May 10, 2019 18 hours ago, cmk said: I get the same thing. I suspect it is because my reservation does not qualify for an upgrade option. I asked CostCo agent about it and they hinted that those who qualify receive email invitations, of which I did not. I suspect the exact same thing as I too have not received any upgrade email till now ! Quote Link to comment Share on other sites More sharing options...
Mysbond Posted March 8, 2020 Report Share Posted March 8, 2020 I get the Exact same pop up message as OP- and I’m sailing in 7 days.im in the U.S. Paid full price (no Costco discount, etc). I see lots of balcony cabins opening up as cancellations are rolling in every day now. Wish I knew why I can’t even bid (or better yet, what I could do to be able to bid). Quote Link to comment Share on other sites More sharing options...
F1guynz Posted March 8, 2020 Report Share Posted March 8, 2020 Not all sailing are eligible for Royal upgrade bids. Our last Voyager sailing did not have any Royal Up offer but our next one at the end of the month on her does. Mysbond 1 Quote Link to comment Share on other sites More sharing options...
Mysbond Posted March 8, 2020 Report Share Posted March 8, 2020 I see, thank you for letting me know! Although it would have been nice of them to just say something to the effect that royal up is unavailable, instead of a pop up insinuating I can’t spell my own last name correctly. Quote Link to comment Share on other sites More sharing options...
JG1209 Posted March 8, 2020 Report Share Posted March 8, 2020 I dont know if this has anything to do with it.. you have to make sure that you are using the correct last name on the reservation. For example, I am going on a cruise with my mom - we have different last names. If I look under my last name, it gives me that error message... but if I use my moms last name, I do not get the error message. Even though we are both on the reservation, she is the one that booked it.. so I guess it goes by that. This is just a thought- if this happens to apply in your situation. Quote Link to comment Share on other sites More sharing options...
Mysbond Posted March 9, 2020 Report Share Posted March 9, 2020 Thank you! But no, it is just one last name. I asked RC, no response. I’m watching for a sale, right now it is $1200 more for a balcony then whet I paid for my inside, which is too steep for me but cancellations are really rolling in. I have priority boarding, so if I’m not able to bid I’ll go to the desk just to ask nicely. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 9, 2020 Report Share Posted March 9, 2020 45 minutes ago, Mysbond said: I have priority boarding, so if I’m not able to bid I’ll go to the desk just to ask nicely. You will not be able to upgrade on board. If you really want to upgrade, do not depend on this option. Quote Link to comment Share on other sites More sharing options...
Marky Mark Posted March 11, 2020 Report Share Posted March 11, 2020 I get the same message and all information s correct. It looks like most people who it is not working for have booked through Costco. I also booked through Costco. Did anyone who's option is working book through costco? Quote Link to comment Share on other sites More sharing options...
Chadster Posted March 11, 2020 Report Share Posted March 11, 2020 Weirdly, with my cruise that I just cancelled, I could actually make a bid (I didn't). My new cruise, I get the above message. In the case where I could bid, I was well on the other side of 30 days out. Quote Link to comment Share on other sites More sharing options...
BoxerMomNC Posted March 11, 2020 Report Share Posted March 11, 2020 We have booked with Costco and this was on both of our confirmations: SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
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