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Club Royale and MyVegas


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Just got off the phone with a rep for Club Royale.  She told me that I could not redeem my $100 OBC voucher since I received such a good discount on my sailing.  Thought that was interesting and strange.  I did get a great deal, but it is interesting that I couldn't get a discount due to a discount I received.  I did earn the ability to obtain the $100 OBC but can't use it.  

We went originally booked through RCCL but transferred to the USAA travel partner, Member Travel Privileges.

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6 minutes ago, Mathew Jones said:

Just got off the phone with a rep for Club Royale.  She told me that I could not redeem my $100 OBC voucher since I received such a good discount on my sailing.  Thought that was interesting and strange.  I did get a great deal, but it is interesting that I couldn't get a discount due to a discount I received.  I did earn the ability to obtain the $100 OBC but can't use it.  

We went originally booked through RCCL but transferred to the USAA travel partner, Member Travel Privileges.

That doesn't make any sense. I could understand if you were trying to use the percentage off coupon, but not the OBC.  I would use the TA from USAA to call RCL and resolve this issue.

 

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Pinging @WAAAYTOOO , if I remember correctly she has said multiple times that on a Casino Royal discounted cruise you cannot combine any other discount.

I do believe that the only way she was able to combine discounts is that she earned a discount and her husband earned a discount (Each individually based on their betting during a cruise), but not combined that she herself earned.

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2 minutes ago, tiny260 said:

Pinging @WAAAYTOOO , if I remember correctly she has said multiple times that on a Casino Royal discounted cruise you cannot combine any other discount.

I do believe that the only way she was able to combine discounts is that she earned a discount and her husband earned a discount (Each individually based on their betting during a cruise), but not combined that she herself earned.

Yes, John.  You are right.  The RULE is that you can only have 1 casino discount applied to a reservation with the SINGLE exception of combining certificates earned onboard if they are husband and wife.

Having said that....I will just mention here that SOMEhow - only God and Michelle know - Michelle was able to get an OBC ($125) added to a comp cruise that she booked and repriced for us on Liberty this coming August.  It is the FIRST time I have ever heard of anyone getting a booking OBC on top of a FREE casino cruise.  Now granted...we upgraded our interior room to an Owner's Suite - but that hasn't meant a THING in the past.  1 discount per booking.  Period.  Until this one.  I will probably never see another one but I am grateful to her for the one she managed to swing !

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I do not have any included special discounts.  This is my first time cruising with RCCL and I am not using a voucher.  The lady specifically said that because of the rate that I booked at I cannot redeem the OBC voucher.  I may try again and see if I get the same answer.

As for using the TA, they are not the most receptive or attentive bunch.  I would not rely in them to actually do anything about it.  There prices are great but  the customer service is less than desired.

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7 minutes ago, Mathew Jones said:

I do not have any included special discounts.  This is my first time cruising with RCCL and I am not using a voucher.  The lady specifically said that because of the rate that I booked at I cannot redeem the OBC voucher.  I may try again and see if I get the same answer.

As for using the TA, they are not the most receptive or attentive bunch.  I would not rely in them to actually do anything about it.  There prices are great but  the customer service is less than desired.

dont call, just follow the instructions on redemption via email, never once have I had a problem doing that.

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Called again and got the same answer.  After I got off the phone I actually received an email joining me to Club Royale.  I might try to just do the redemption and see.  I heard that you can cancel the redemption and return the points to the account if they do not accept the voucher.  I will let you all know.

 

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