Wow! I'm sorry to learn of the mishaps. Hopefully things will continue to improve. Nice to hear you won the $300 OBC offer - that's great! Kind of concerned since we will be boarding on Friday in Seward.
I know what you mean about things listed in the Compass (i.e. drink mixology, sampling, etc.) I've attempted to go to a couple of those and the "mixology" sessions never seem to materialize. When you ask, there is always a lot of puzzled looks -- like "the cruise compass says what?" And I hate when I've planned my activities only to have them not be accurate.